People may say that Panera is expensive hospital food, but I've spent plenty of time enjoying jello in a fluorescent-lit hallway to know the difference. We ordered three You-Pick-Twos for pickup. It was ready in no time and delicious as usual (and pretty affordable). You can't go wrong with their Mac and Cheese! Great for those looking to enjoy non-fast-food fast food that's healthy-ish on the go! read more

There is absolutely nothing could do to get me back as a customer. Nothing first they changed the coffee program raise the price five dollars because they said they added the sweet drinks. I'm diabetic. I can't drink the sweet drinks. They've continually raised their rates. The coffee is well over three dollars now but today was the last straw. I went in. I ordered a cinnamon crunch bagel clearly saw that it was smaller. I called the corporate office. They agreed that they had to make them smaller so I'm done. I'm done. I'm not going to Panera anymore. I will start going to other places that serve coffee and bakery items because this place is just way too much for me. I should've seen the sign of things to come when they stop serving the small cups of coffee and they only serve the medium and large. read more

Went here on a weekend. We had two orders of the Mediterranean Veggie sandwiches with baked chips. I find it a bit odd Panera really only offers a bag of kettle cooked chips, an apple, or a piece of bread as the side options. The sandwiches were made vegan by requesting no feta cheese. Limited vegan options otherwise. The sandwiches were good and it's nice that you get two as a "whole" order each. Place was clean and staff seemed friendly. Umbrellas were not open outside. It's a bit odd as they have a little fireplace that I think is ornamental only since the fire was on, but so was the a/c. A nice refreshing summer meal. read more

Easy ordering, despite the abundance of unavailable sandwiches, and the two bagel options I asked for (French toast and whole grain). Delicious food, as expected! Pleasant employees and I really liked the sign that indicated your final total by the pickup window. read more

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Overall I was disappointed. When we got there the staff seemed annoyed that we got there 30min before they closed. We ordered, food was okay at best. the bowls of soup weren't even half filled. My sandwhich was just average. I thought for as much as we paid it was extremely disappointing. I wouldn't return to this location. read more

One little error on my order, but they corrected it with no problem. Never been disappointed in food I have tried there. Just in prices, but that is everywhere. read more

So sick of ordering Rapid Pickup and they don't put my order on the shelf. Also, half the time I'll get a text that's it ready, but when I get there after 10 minutes it's not! read more

I ordered two chicken cesar salads and two muffins at the drive-thru today for our lunches. Normally, the salads are delicious, but neither of us enjoyed the salads today...most of them were thrown away. There wasn't nearly enough dressing .. . . . very little chicken, but lots of lettuce which seemed stale. This is unusual, but it was our experience today and we spent $24 plus a nice tip. We've been regular customers but I think that changed today because we wonder if things have changed with our store. read more

Service tries their best and is mostly always accurate. They maintain the floors and space well in terms of cleanliness. Sometimes there's a bit of a rush but never too long of a wait for food. read more

Food was okay not worth what I paid for it. Service - The older man taking orders argued with me. He did not listen to what I was saying. I was telling him that a few weeks ago someone hacked into my Panera account and ordered a lot of food using the payment method I had in my account. since this happened I changed the password on my account and added an additional verification and deleted all of my payments. I had to file a dispute with the bank. I made the comment that if Panera denies the dispute that I would. it come back to Panera. the old man told me that panera has nothing to do with my personal finances. it was not about my personal finances it was about Panera denying my dispute. I live in Ohio and the charges happen in PA. He should not argue with customers. At this time not sure when I will return to Panera. read more

Ordered a pick up order and had part of order missing when I got home. No easy way to report that on the app for a refund so had to go back to the restaurant. Received the rest of the order, but no offer of a refund or even an apology for the inconvenience. read more

Meh! There are some things I love about Panera, however getting good service is not a thing here. My ordered are always late, always wrong and it's getting really old. I may be done with this location! read more

I always order with the app before I come to Panera in Mount Vernon and my food is always prepared correctly and quickly! The staff is very nice and the restaurant is large with a good environment and clean interior. I highly recommend! read more

Panera Bread - Mediterranean egg white breakfast sandwich was delicious - Salad Near Me - Mt Vernon, Ohio

Do not work here! Unfortunately this is the second young person who I have known that has not been paid for their hours worked. 5 weeks at 20 hours a week and still no pay? When my husband called in a young lady named Lexi identified herself as the manager and then proceeded to be one of the rudest individuals we've come into contact with. She offered no solution, only stated that there was no check for him. After we contacted the police she miraculously was able to provide the officer with a payroll contact. We still have not gotten answers and I have now been on hold for 47 minutes with a customer service line. Panera has lost a family of regular customers due to their unprofessional business practices today. read more

I have eaten here 3 time now and really can't say anything good about this place. My wife likes the Turkey Bacon Bravo sandwich and some of the soups but that is about it. We ate there yesterday for breakfast and both of us left disappointed. It's too expensive, there's no flavor and we had to wait a while. Sorry Panera,3 strikes and you're out! read more

They are out of something EVERY SINGLE VISIT! And when you are placing a $60+ order... Irritating! Went this morning order ham and cheese soufflé at 8:00 am. They were out only had two spinach artichoke left. They have been out of baguettes and special bread for sandwiches. Always say they didn't make enough for the day! For the prices you pay for their items, you'd think they would have enough for supply! read more

Love Panera and used to have to go out of town to eat there...local Panera started off great...unfortunately now there is no customer service....ordered twice through app and it doesn't indicate that items are out of stock...twice ordered things they didn't have and was rudely told I would need to come back to pick up missing items and that they couldn't credit back for missing items ...never got what I paid for and have never have been told this at any establishment...better management is definitely needed! Will need to leave town again if I want Panera as I won't be returning to this one...I don't patronize places that have rude customer service and that you can't get your money back for items you don't receive. read more

Portions are small and not up to quality like Heath or Newark's Panera. Too bad they have a good menu.

This was the worst food I've ever gotten. I asked for a surprise and what I got was green like an African Chamaeleon. But taste like organic kelp. I did ask for a surprise and said I wouldn't care what it was but this was just very disappointing read more

Great squash soup but the classic grill cheese underwhelmed. Fast lunch service and a very nice looking environment. I wish I had more time to hang out at lunch. Solid option for a quick lunch in the area. read more

Sandwich was cold and tasteless as if it had been prepared earlier and refrigerated. Pastries were very dry and had little filling. The price increases do not reflect in the quality of the food. Two of the three of us became ill after eating the food. Scary. We won't frequent your eatery again. read more

Expensive food that is not always prepared carefully nor are the over priced pastries anywhere near fresh. A good place to buy bagels and good bread but it stops there. read more

this is a good and healthy place to go for food. Lots of places to sit. Free Wi fi you can take out your lap top and sit there and do your games or what ever. quiet area no worries about being robbed. the reason why I didn't give them all stars is because even though their food is healthy and good for you. I couldn't find anything that I could stomach. I didn't like the taste of the food very spicy and I just didn't like eating that stuff. read more

VERY DISAPPOINTED. Bbq chicken on focaccia was served with a DIRTY knife. Unacceptable! Bbq chicken was COLD. Took back to counter. The sandwich was not remade . . . put in broiler / oven and heated. This resulted in broiled lettuce. Unacceptable. My wife's Greek salad was swimming in dressing. This is not what we expected from Panera. read more

Always a smiling face and good food. They have an amazing Hibiscus Pear Unsweetened Tea!

Best Panera experience ever! The staff, especially Charity was so accommodating and kind even when a bus of hungry swimmers showed up at their door. They were patient with the long line of customers but also fast with the food. Would come back 100%!!‍ read more

So happy to finally have Panera in Mount Vernon. Service is great good and your typically get your food pretty fast. I love having a healthy option for 'fast food' in town! read more

Great food, great service. Extensive menu. Clean and inviting. Awesome rewards program. One of our favorite places to eat in town!

Quick and efficient service. Never been unhappy about eating there. The broccoli and cheddar soup is and has always been my favorite. My only complaint is the price, but I like to think I'm paying for quality of the food. So I can usually justify lunch at Panera for myself. I'd absolutely recommend this location. read more

Extremely friendly and helpful staff and a great location. Good Panera food. Those are the positives. The only negative is that we went there twice this past weekend and the coffee was cold both mornings, and more than 2 hours old. Manager might want to keep a closer eye on this. read more

This is the third time we have visited Panera in Mt. Vernon, each time disappointed. This last time I ordered the turkey chili and chicken pita special. Too much overwhelming spices in the soup as well as the pita. I like to taste the different flavors in the products. I could also see why my grandson could not eat the steak and white cheddar Panini...very little steak and way too many "old strong" onions. If you want bread that's good as are the pastries however we will not be back for the food. Service and atmosphere good too! read more

Great food. Not deep fried, fast food! It is a pricey lunch, but if your just feeding your self, remember the portions are big, you can always order more! read more

It's food you can make at home and kind of expensive. I recommend an iced mocha frap.

My family and I love this location. We are so glad it came to MV. We had a wonderful cashier the other night - Paige. She was very helpful and extremely kind to myself and my family. She had a smile on her face from the second we walked through the door. We will definitely continue coming back. read more