I was the only one in the line at 6:49 at night on a Tuesday. No one was in the dining room and no one was in line and yet I still waited 15 minutes to get my sandwich. Yikes. read more

The Italian sandwich was very good.You are not consistent at every location.You Need to make sure you are consistent...... read more

I have been coming here since they opened. The food is fine. No issues. The ambience is Panera. Where they are failing is the continual slide downward with customer service. There is a complete lack of urgency. No remorse for errors (we all make them) , and laziness in the performance of their duties. Maybe this is the future of anyone that doesn't pay top dollar but I am sad to see it here in Monroe. It's becoming as bad as McDonald's for customer service. read more

The third time I've come in here and had to wait for service. No one attending the front counter. Maybe they need one of those bells you hit when you need service? $7+ for a sandwich? read more

Well in NC .. Panera was a great place to eat. Not here. I do not appreciate ordering something only to have it Half ass substituted. If you don't have it call . NOthing like getting let down and out $30 for crap. read more

Worst Panera ever. I ordered the same sandwich at a different location 4 days ago & it was amazing. In Monroe half the ingredients were left off & what was on it was skimpy & wilted. I will never go back there. Drive to a different location! read more

Food was ok. My iced tea had no ice and the girl at the window seemed miserable. It's fine for what it is, but don't go expecting a pleasant interaction. read more

Panera Bread - Is that canned chicken? - Sandwiches Near Me - Monroe, Georgia

I've been here six times that I can recall. The food has always been good. However they aren't very clean. I've had to wipe down my own table each time I've visited! Doesn't say much for the management! read more

Sorry, I won't be back. A few months ago I got a sandwich and asked if they had ketchup, which they didn't. A restaurant without ketchup?? Today, I decided to try their new mac and cheese sandwich (not good by the way) and asked for ketchup again.. of which they do not, still. It's basically a grilled cheese with noodles but no ketchup? ?? The woman said they used to carry it but no one ever asked for it so it always went to waste. Well, a few months ago I did ask but that doesn't count? That's no one? Lies. The reason no one asks for ketchup is because you either hide it or don't have any.. and we do ask, you just don't know or care. Next time I'll go across to Wendy's or Taco Bell and eat there. We also ordered a kids meal and you charged/ordered us an adult. You also toasted our bagel but forgot to bring it to us. Failure on all parts today. Thanks but I'll take my business to someone who appreciates customers. read more

I thought this was a bagel business but that would require having bagels. Multiple times I have been to this location to buy bagels but they had none or at least not what I wanted. I have been told that the Asiago cheese bagel is one of the more popular, if so, why don't they increase the daily production until they have a couple left at the end of the day. Or use the power of their point of purchase systems to plan for daily need. When your out at noon your management is failing to serve the customer and maximize the companies profits. This has become a pattern. Love their bagels do not like the way they run their business. If they continue failing the customer or if a competitor has a equivalent product they will not have a business. Hey Publics is coming. Maybe they will have good bagels if so bye to Paner!! Sad read more

Filthy sticky tables. Every one of them. I stopped feeling all of them and decided to use hand sanitizer on a napkin to clean one. The napkin turned black. I left. read more

Very yummy food. Good on time. I am quite satisfied. My whole family enjoyed it! Will be going back from now on.

Great food, the employees were super nice. I liked how the manager made sure we were ok at our table. They gave free bread samples that were delicious. read more

Panera Bread - Sandwiches Near Me - Monroe, Georgia

Won't be back. Have been here 3 times, twice when we were one of 3 parties in the entire place, si not hitting then at peak times. Steak sandwich was okay for what was charged. Before leaving, decided to purchase half dozen sprouted rolls for 3.99, as advertised. After ordering and being rung up, I was told there were only 4 rolls left. Price at register was over $4. Asked if they were going to substitute 2 other rolls for the ones they did not have. Clerk stymied. Couldn't figure out what to do. No authority to substitute, no authority to adjust price. Just stood there like deer in headlights. She is charging me for 6, giving me 4. Panera, you are not going to make a go of it unless you give some authority to your employees and start using some common sense. read more

This Panera used to be awesome. Always got it right and always SO polite and nice... Now it's an absolute dump. The past two times I've come here have been horrible. They were understaffed the first time (which is understandable) so it took 20ish minuets to get my order (also understandable) but the new people they've hired are just garbage. They're rude and they do not care. I just got handed a bag in which the contents were covered in soup, the sandwich looked like it was wrapped by a 3 year old, and apparently they don't do half sandwiches anymore...? this sandwich was the size of the palm of my hand. 1/3 sandwich?? I'd honestly rather just drive to loganville and get Panera next time because this place has gone down hill extremely quickly. I did NOT just pay over $15 for a sample of a sandwich and watered down tasteless soup. I'm so tired of Monroe. read more

This place is terrible, NO customer service, had to use KIOSK, could not ask questions, employees hiding out in back, only one in restaurant & tables were ALL dirty...I am ashamed of this location, just moved here from Buford & their location was packed inside & drive thru all the time...until they get new management they will not survive...I will never waste $30 here again. read more

Great customer service! The pecan rolls are heavenly. Awesome staff. Even with social distancing, still great even in the drive through! I highly recommend a visit to this Panera Bread read more

I have been to this Panera several times during the morning and at lunch. Overall the staff has been polite and friendly. The food has always been delicious. The reason I give this location three stars is because order accuracy has been sporadic. Most times I get what I've ordered but on occasion, they've been out of what I've ordered or I've received someone else's meal. I have noticed that this Panera has been steadily improving with time and I look forward to reconsidering this grade. This is a new restaurant and growing pains are to be expected. Update: I've been back to the Monroe Panera a few times since I first posted this review. I'm glad to say they are consistently polite, orders are correct and the food remains tasty. They've earned five stars! read more

No bread bowls, the reason i stopped in. I'll get soup in a regular bowl, nope out of bread on the side too. Location is open for another hour. And i waited at the register for an employee to finish vacuuming. Not an ideal visit. Went to YourPie instead. Panera is running pizza advertising in there store, kinda put the thought in my head to eat pizza, just not there. read more

Excellent service and amazing staff. My military unit eats here occasionally and they are always respectful and take great care of us. Keep up the great work! read more

The worst service!!!! And all the soups come in frozen bags. And the staff here is lazy !!! Because NOTHINGS available 1 hour b4 closing. Like why even stay open for that last hour !? honestly next time I want Panera bread I'm just going to drive down to Lawrenceville and get it there where the service is A1 ! Oh 1 more thing. How can this place be called Panera Bread and have no bread ?? read more

was good but i ordered two bagels and they weren't in my bag. so i didn't get my full meal.

Any Panera is great, and it was really surprising to see one in Monroe. I like them cinnamon beagles.

Great place but too sophisticated for Monroe. People here wont get it as they think Applebees is gourmet. I like the place but it will ultimately fail due to the Democratic of Monroe...SAD... Service and food are good. Slow start for staff as Monroe does not offer a great labor pool. Seems most of the staff is ok but even young girls need strong leadership to succeed. I would recommend everything on the menu. Try changing the bread on a few of the sandwiches for different tastes its very good. read more

Just had dinner in Monroe ga at the Panera bread. Extremely clean and wonderful staff. Food was also terrific. Highly recommend this restaurant!! Wonderful dinner. read more

I took my granddaughter and two of her friends to this Panera Bread on Saturday. Because they were all talking, we got the order mixed up. When I went to straighten it out, the cashier asked her manager to speak with me. He took care of everything in a very nice way, honestly I was so impressed l asked his name, it was Jesse. The food was good as always, but Jesse made it a good experience. read more

i have ordered from this restaurant 3 times. they would not accept the gift cards i was given. they instructed to go thru the drivethru and wait after ordering online. all 3 times the order was wrong and food was cold. called and was informed the item(s) left out would be refunded- never was. had to file a dispute on my card and wait 2 weeks. NEVER AGAIN read more

EVERY SINGLE TIME THEY GET IT WRONG. Will not be back! The Panera in Monroe, GA is terrible! Service terrible, management terrible! It's not rocket science...ugh. read more

I love Panera and was so excited to have one open in Monroe. I have been twice and will not be back. Both times, whoever was there insisted we use the kiosk. There are just too many options and took forever for us to order. We asked about this and were told this is the new way Panera is building their restaurants. So you get one cashier, a few kiosks, and extra people to bring out your food. Anyway, both times my order was incorrect. The first time there was no chicken on my chicken caesar salad. The second time there was no chicken (I thought that would be impossible to happen twice!) and the dressing was Italian, not Caesar. The only reason for 2 stars is that the employee bringing out the food was very nice about it both times. But I won't be back. The price is too high to have to order my own food and not have it come out correct. read more

Let me start by saying I was excited to see a Panera open in Monroe. I have been about 5 times since opening. I will not be back. The last 3 times have all had screwed up orders. Each of the times I had to hear that they are out of certain breads. Not special order bread, the one that is listed with the sandwiches. My wife and I went back yesterday thinking we will give it one more try. We each ordered a whole sandwich, chips, and a yogurt parfait. After sitting for nearly 15 minutes a girl came to the table and said they were out of croissants would we like another type bread, my wife chose another. About 2-3 minutes later another girl came to the table and said we are out of the bread that goes on the sandwich I had ordered. I selected another, she said we are also out of that. I selected a third. I might add it was 2:30 in the afternoon. A few minutes later she came out with our order. I immediately noticed each of our plates had two bags of chips and some type of yogurt stick. My wife took them back up to the kitchen window. The girls response was, oh, I guess the girl entered it wrong. My wife responded, I ordered it at your kiosk. She showed her the receipt that showed the order was entered correctly. She then gave her what we ordered. My sandwich was supposed to have bacon on it. It's in the name of the sandwich. No bacon to be found. I finally got up went to the counter and said is your manager here. The girl said is there something I can help you with? I said y'all have screwed this whole order up and my sandwich still isn't right. I asked if the Mgr was there. She actually shrugged her shoulders like she didn't know and turned around and walked in the back without saying a word. All I can say is I'm a business owner and know the challenges you can face daily. But this is just poor management. It wasn't a one time thing, it's happened the last three times. I'm no longer a customer of this restaurant. It's more concerning that the Management/Owner doesn't seem to care. So good luck if you choose to eat here. read more

My fiancé and I just had the best lunch experience! We already love Panera food, but this location was amazing. Wonderful service, super attentive and very polite. They brought our food to the table and cleaned up our plates when we were finished. We will definitely be back. BEST PANERA EVERRR! read more

I really enjoy Panera food but the staff at this location leaves much to be desired. More often than not my order is wrong or incomplete. The wait time is longer than other places many times just for them to still get it wrong. There is one employee who gave outstanding customer service but out of all the times I have visited she has only helped me twice. Most recent visit was the last straw. My order was completely wrong and cost more so instead of refunding the amount they wanted me to order something else... It was crazy. Then when I didn't want to do that she gave me the difference in cash and then wanted to short me 18 cents.. Its not about the cents but just terrible customer service. I do not recommend this particular location. read more