I'm really disappointed with my recent visit. I ordered the chicken noodle soup, and it arrived with zero chicken in it. When I politely pointed this out, the staff dismissed my concern instead of offering a solution or even acknowledging the mistake. This is not acceptable. Customers deserve honesty, proper portions, and respectful service. read more

Panera Bread - Chicken Noodle soup order - Salad Near Me - Miami, Florida

Reason I rarely go to Panera: I ordered the chicken avocado melt and a bowl of chicken soup. Although avocados were unavailable, I still proceeded with the sandwich. What was disappointing is that I was charged for the soup bowl upgrade when they could have reasonably charged me for a cup instead, given the situation. Other restaurants typically make small adjustments like this for customer satisfaction. But it's never the case here. read more

These people have no concept of a 30 minute lunch break. I've been sitting here for my entire break, i already paid and i'm late as hell. I'm so angry do not come here please do not come here read more

Walked in to order at the register and on girl was out front by the coffee machines filling up condiments. Stood there for a minute and she never even acknowledged we were there. Politely ask her where do we need to order at the kiosk or there. She said there but kept on stocking up the counter. Asked her 2 Timorese times and she never took our order. We finally walked out and went next door to Chilis. I have never in my 75 year's experienced such terrible behavior at a franchised chain. There were only a couple of people sitting there eating and no reason not to stop and take our order. Don't patronize a place with this disgusting lack of service. She just ruined it for all of Paneras for me read more

We came in to order and a girl standing at the counter filling a basket with salt did not acknowledge us and no one else was around. We waited a couple of minutes and when no one came, we asked her if she could take our order and she said she would but continued to fill baskets with salt and sugar. After waiting five more minutes, we asked again and she said ok and continued what she was doing. We waited again for five more minutes and asked a third time with no response so we left. Never had an experience like that at Panera read more

Food and service was great! Thank you and will be back soon! Love to have my coffee and fill up before I leave with the sip club!!

Stopped in for breakfast after the gym. I ordered at the register as there was no line. I love trying their different teas/juices and mixing different flavors together. I sat outside with my friend to enjoy a beautiful day out on their patio. This is a newer location and you can tell it's clean and new. I will be back after the gym in the future. read more

Panera Bread - Salad Near Me - Miami, Florida

Wowwww I'm super happy and impressed by how well this location is run. The new manager Yony has really turned this place around and it's a pleasure to give them business again. No more food quality issues, no more bad employees with bad customer service. On a CONSISTENT basis the employees are all friendly, they greet every customer who walks in and the pickup counter staff are also attentive and friendly. The manager is extremely hands on and always present. Thank you for all the improvement! read more

Panera Bread - Salad Near Me - Miami, Florida

This is my local Panera and I love it!! The staff is usually amicable and helpful, the food is always on point and it's fairly easy to find tables. There are plugs everywhere and there's wifi if needed. One of the few places that still has ceramic mugs, not just paper cups for their hot drinks. read more

Good overall experience! This Panera made me want to start eating at Panera more regularly. They have healthy smoothie and sandwich options! They have a new pizza flatbread that I ordered for my son. Unfortunately, that was just a bit too crispy and not enough marinara sauce. This location had a drivethru which was awesome!!! The interior and exterior looked clean and well maintained. There is plenty of parking. I experienced great customer service and the food was freshly made. I'd give this Panera a thumbs up! read more

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Absolutely excellent service!! They are courteous and this location is also new and absolutely beautiful. I ordered from the drive through and it's just so so quick. I'll be coming here for lunch more often. My go to pick is the chipotle avocado chicken sandwich with broccoli cheddar soup and bread. My only complaint is that both times I've gone with my coworker they've forgotten to give us the cookie we order. Bummer! read more

I was so disappointed at the Wi-Fi in this Panera because I went with idea staying a couple of hours working here while I eat and drink but I had to leave after I had my breakfast because the Wi-Fi didn't work. They said it slow but this was not the case. It didn't work. And that made me waste my time which I don't like. Now, the sandwich I had was delicious it was the avocado one on the bread filled with oats and it was delicious as well as my coffee. read more

Panera Bread - a counter with a variety of food items - Salad Near Me - Miami, Florida

I am very happy with the change in staff at this restaurant. The cashier was nice and helpful. read more

Ok we wanted to order out we have a Panera nearby , I ordered the bacon chipotle chicken flatbread bread..I also ordered a Ceasar salad with dressing on the side . Overall of course they specialize in breads, first the flat bread was large 12 "by 8" great size, and the bread I loved , the flavor it was good but it could use a lot more chicken/bacon /cheese, the flavors on the toppings were on point . They could have used more items around the edges . There was a hole inch space all around the edges with just bread showing . Another thing I didn't enjoy was the salad , the croutons were Lg, but completely stale .Those little in perfection's made a lower score , Ill may be back , I hope they do better next time .. read more

Panera Bread - Panera bread Ceasar salad - Salad Near Me - Miami, Florida

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So this is the Panera closest to our home and we go here often. Today they definitely disappointed us when we ordered a caramel latte to go, we get home and the cup is only half full. Why don't they wait for the foam to settle before giving the cup to the customer. read more

Panera Bread - Half full cup - Salad Near Me - Miami, Florida

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No matter how many times I order online, my order is always messed up or missing items. I ordered the tomato soup and grilled cheese, no crotons and the bread wasn't even toasted. read more

One of the few places you can enjoy a quick breakfast. New location, recently opened last week. Easy early morning pickup. No line no waiting. Staff is friendly which is always a plus. They have an app so if you want to avoid the lines, you can order in advance. There's also kiosk station inside for ordering. The food doesn't disappoint and it's not too heavy. read more

Panera Bread - It's open and has a drive thru. - Salad Near Me - Miami, Florida

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Dirty dining room at 1:43pm. There were plenty of tables but all dirty and floor has not bern swept. Not good for a Panera Breads image. Service was fast and Nesto was nice. food was luke warm, my soup tasted good but was not warm enough. Im not from this area, but this location did not leave a good impression on my family. Cobb and Southwest Caesar salads were good but the chicken tasted fishy, usually happens when it's been sitting out too long. We spent 42 . The coffee is not fresh brewed, the strawberry lemonade was a little too sour and sweet for my taste. Not sure I will visit Panera again now that they have window self pickup and no glass coffee cups. sad I really used to like them. read more

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Horrible food and so overpriced I asked for a whole sandwich which was $13 and got half a damn sandwhich. Fuck this place

Don't typically leave reviews at fast food joints but hopefully this reaches someone in upper management. Shandon (hopefully I got it right!) was everything employees in the industry should be. I needed, really needed, something to put a smile on my face today and he did that and more. He probably won't know it but hopefully he felt my gratitude. Love this location for many reasons but he was that extra push to leave this review. Thank you! read more

I have visited this Panera Bread location quite a few times now and I have been happy with every experience. I've gone through drive-thru as well made my order through the app to pick up. When you place your order for pick up, there are a few parking spots at the restaurant where you can park and wait for an employee to bring your order to you. I placed a large order today for four and everything in the bag was nicely packaged. Everything was there except two condiments we ordered on the side. My boyfriend and I have had no other missing items in previous orders. Overall, the staff is friendly and professional, and the food has been very good every time. It's great to have a Panera Bread even closer to me and have such great service too. I definitely recommend ordering from this location. P.S. Be sure to take advantage of the free premium coffee special that's still going on and their new summer deal of $5 off an order of $20 or more. read more

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Wow service is on the floor in this place. Requested a simple thing like cooking an egg a bit longer and the answer was NO. I guess the eggs come precooked runny . Also 930 in the morning and no coffe... Wait no coffe at 9:30 am on a saturday. Someone needs some training on logistics read more

Panera Bread - Running runny egg. - Salad Near Me - Miami, Florida

This new Panera location can be okay, if you just avoid Curbside Pickup. If you're doing drive-thru or dine in, you'll probably be fine. In fact, all times I have done drive-thru I've had a great experience. The people working here are kind and they even got to know my order due to my many visits for coffee. Curbside pickup, however, is a total mess. Every time I try it I end up having to call the store to bring my food out, after waiting for quite some time. They also seem to run out of coffee, one time not having coffee for weeks at a time? Not sure what that was about. read more

I love the new chicken teriyaki bowl! So flavorful and tasty I been eating it for the past 3 days The other sandwich is chipotle chicken avocado melt. Gf said she likes it as well read more

Panera Bread - Chicken teriyaki bowl with brown rice + quinoa + broccoli - Salad Near Me - Miami, Florida

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When this location first opened during Covid, i kept having bad experiences, so I stopped going. Decided to try it again about 3 months ago, and have been very pleased. The food is ready on time, they aren't out of everything, and staff seems much better too. Now I recommend this place to family and friends. Yay read more

I love it here. Friendly staff and always clean. This is my favorite Panera to go to in my area. It's so convenient and welcoming. Thank you! Food and drinks always delicious! read more

If I can give a zero star I would. Very disappointed with the service from Panera Bread. Aside from every-time I go they barely have bagels available. I placed an order a day before to make sure they had the bagels that I wanted. To my surprise at the time of pick up I receive a phone call saying they can't full-fill my order and telling me the bagels they had left. I wrote down the bagels she mentioned since it was for a family breakfast that I planned. I told her I would call her right back to see which bagels I would have. I called her back leas tan 5 mins and she then tells me there are less or a certain bagel she said she had. I took the order because everyone I invited was there present. But believe me that I wanted to cancel and leave. For sure this specific Panera I won't be returning. Horrible!!! read more

I've been to this place twice and I am not impressed. The soups at this restaurant chain is good but when it comes down to their sandwiches and pizza, it was below mediocre. The only reason why it didn't get less than 3 stars is because the staff was nice. read more

Another update....I keep trying to give this location another try but this will be my last. Management needs to be reconsidered, service re-evaluated staff fully retrained. After waiting 30 mins for two coffees, a pastry and a soufflé my order was not accurate. Due to dietary restrictions I ordered one of the coffees with specific instructions and when I asked about which one was which they said they're both the same. Manager gave me attitude because I said I didn't have the time to wait another 30 mins to get my drink corrected. The manager Julie needs to be demoted at least for lack of customer service, I would maybe tolerate that if I was in Hialeah but this location needs major retraining. On another note I called shortly after I left to talk to the manager and resulted in being left on hold for a while to which I hung up and called during their lunch hour. I was finally able to talk to her and received zero apologies for the inconvenience or at least a refund. So I just said I would be by in the afternoon to get a refund. I'm taking this concern up with corporate. So if anyone reads this review save yourself the time and go to the Panera by the falls or 88th St. read more

Service is slow Customer. Service is terrible Management is horrific Expensive and has bad service I'd rather drive to 88 st read more

I love this place. This is my go to for great food at night when I forgot to make preparations for dinner. Their prices have remained reasonable with the inflation crisis and this Panera has done a great job of being in stock with their menu items. Healthy food that is prepared fast is also a plus. I'm very thankful for Panera. read more

This has been the worst Panera bread I've been to. And I've gone here several times thinking it might be better than last time. I order a plain bagel with egg and cheese from the cashier, it took them 20minutes!!!!!! I have gone through the drive thru and they forget utensils or napkins of butter that I requested. I had spoken to the manager and still no improvement. I ordered a sandwich in the past and asked for extra tomatoes. ONE freaking tomatoes. This is the closest Panera to me, but from now on since they disappointed me for about a year and today was the last straw I would not go here anymore., Thank goodness there's a Starbucks near by. read more

Great customer service! Excellent food! So fresh and the entire location spotless. Over the top helpful and eager to assist in anyway they can. Warm environment and welcoming attentive service, especially a huge thank you to Andrew for his superb timely helpful service and his eagerness to help make this experience a great one read more

Panera Bread - Cinnamon rolls and mac & cheese - Salad Near Me - Miami, Florida

This Panera is always out of bread as a side for some reason. It never happens at other Paneras and is extremely annoying. This is something that has happened so frequently that we stopped coming here. We'll, today we tried it again for the first time in months... guess what? No bread, so we left. A negative trend like this reflects negatively on management, or the lack there of. read more

This is by far the WORST Panera Bread I have ever visited. I have been here several times since it opened and I just refuse to keep going. The service is always terrible - from the cashiers to the food. Orders are NEVER right. They never ask for your number for rewards, act like it's an inconvenience for them to take it. Never supply a receipt. Never get the order right. Often times there are ingredients or entire items missing from the order that I can never go back and verify what was taken down at time of order because they never supply the receipt. So tired of this location, they really need to get it together. read more

I loveeee Panera but this is the SLOWEST location I've ever been to. I ordered ahead & STILL waited a whole 18 more minutes!!!

The coffee is exceptional, as is the delicious Cobb salad I had last night. Cashier Amanda, the tall one with the curly hair, was very efficient and had a nice, polite, and helpful attitude with myself and other clientele. This is something not often seen in customer service these days. Panera has definitely stepped up its game by hiring the right personnel to the kind face of this particular establishment. read more

This place is always missing an item in my drive thru order! Bad Customer Service!! This happened twice in one week....

Tldr: Avoid this location if possible! We came back for a second time hoping that our experience would be better but it was worse. From time we entered the establishment, no one was present at the cashier stand. After waiting some time we had to walk to the food window to ask for an employee to take our order. Half way through order the lady walked away and another associate stepped in making us repeat our order. After finally getting our order placed we searched for a spot to sit down. Come to find out that every single table was dirty and needed to be wiped down. Again, there were a ton of employees in sight but no one was doing anything. So we bussed the table ourselves and cleaned the seats so we could sit down. From there , our food came out but that's where more issues arose. The spoons we got were no clean, food still caked on it, in which we asked for clean silverware. We saw the manager (Chris) grab a set of spoons and he literally had to wipe them down with a paper towel because they were also dirty. Ewww! So after having to clean our own silverware after getting new ones I was just annoyed! We got most of our food but the soup and the Mac and cheese were cold so we had to ask them to warm it up. Everything came so staggered and we kept having to ask for our next item .... This places is trash and honesty the manager should be fired for how rude he was during this whole dining experience. The worst part is this place was empty, no line or even drive through customers !! read more

Reluctantly got bagels from here for the work staff and immediately remembered why I stopped coming to this location. Had to go inside to pick up my curbside pick up order and the employee there brought it out to me incomplete. Brought me the cream cheese and oatmeal I ordered but forgot the bagels on the counter. Yeah, I figured I'd eat the cream cheese with the bagels this time. Thanks. This place cannot get their act together. Stay away from this location. read more