Horrible service, cold food and no condiments. They said they don't offer condiments anymore. It needs to just shut down.

Thank you for paying attention to my picky sandwich orders and getting them right! We love the Asiago Steak Sandwich and we were so excited to see it on the menu. My 7 year old loves this sandwich but he can't take the spices so his only has the provolone cheese and arugula on the Asiago bread and the child moans with every bite. I have mine without the cheese and red onions. This is for the team at Stonecrest mall location. I sent a message to the team through the delivery driver about my order because I knew I was being extra and I wanted to show my appreciation for putting up with specific orders like mine. Thank you. This was on Thursday Jan 29, 2026 between 4p-5pm. read more

Panera Bread - Mmmmm good Spicy Steak Asiago - Sandwiches Near Me - Lithonia, Georgia

They need to add some extra light inside as it always looks dark. However the service was good and my club sandwich was exactly what I ordered. read more

I got a pick 2 the sandwich was ok, the salad was wilted and the dressing tasted old. They said they couldn't replace or refund me for the salad because I tasted it but how else would I know it tasted funny? And to me that implies if I didn't open it they would have resold it. Nasty. Trash service for a $20 salad and sandwich. Clean store though, and I attribute that to the fact that nobody want ts and it's never anyone in there. When this place closes please put something better in that huge space. read more

Panera Bread - The salad in question. - Sandwiches Near Me - Lithonia, Georgia

I'm surprised the rating is so low. We had two "pick 2" and both were perfect. The good goddess salad & southwest chicken melt, and the toasted fontenga chicken sandwich w chicken Cesar salad. All 4 were delicious! The tea & lemonade was too. The customer service was wonderful. The lady at the register was very nice and helpful. The man at the food counter was nice and polite. The interior was clean. We had a pleasant lunch. read more

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Service good ... restaurant clean. Ordered on app for pickup to get my discount. Strawberry chicken poppy seed salad excellent... ready on time. Order accurate... prepared quickly read more

I ordered 2 sandwiches both with chips, a bacon mac and cheese, 2 cookies, a souffle and a drink. Waited about 20 mins, I was cool with that, there were others ordering, picking up and drivers waiting on deliveries. I dropped the mac and cheese at my daughter, who works in the area. Drove home (Covington), gave my mom her breakfast, lunch and her dessert ( she really enjoyed the asiago spicy steak). Went to eat my souffle and it was burnt and hard as rock. I then drove back to stonecrest, and because breakfast was over.... my replacement item was a half a sandwich, which i didnt want!! A cup of soup was what I ended up with. The manager Latoya, didnt even apologize. The 2 gentleman in the front were amazing. Latoya and the cook.... not so much!! read more

I wish I could leave NO STARS! Placed a delivery order, they left out my bagel and cream cheese! Manager Datevi said, "come back, lunch on us and we'll give you your bagel & cream cheese." Came back, got my bagel and cream cheese and my free lunch, or so I thought! I specifically and distinctly asked for "toasted italiano," Manager Datevi gave me the steak italian!! Like what is going on?? Another wrong order!!! Manager John fixed it, was pleasant, and professional. While Manager John was fixing my 2nd "incorrect order," Datevi was whispering to another coworker, peeping back at me like 5 yr old kindergartener!!! Grown Up Datevi and pay a damn attention to your customers and If you cannot, then find employment elsewhere!!! Finding a new Panera Bread! This one disappoints!!! read more

Ordered a chipotle avocado melt via DoorDash. There was little to NO CHICKEN on my sandwich and a piece of avocado read more

Panera Bread - Chipotle Chicken Avo Melt - Sandwiches Near Me - Lithonia, Georgia

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Recently visited my neighborhood Panera Bread. Good customer service when ordering and at the pickup counter. This was in the evening, so it was a quiet and enjoyable moment. My husband and I have been loving the Fuji Apple salad. So delicious! The dressing is amazing! I added a bowl of turkey chili, which was so comforting. A fast and delicious go to meal. read more

Panera Bread - Fuji Apple salad and Turkey Chili - Sandwiches Near Me - Lithonia, Georgia

The menu is shocking! Everything I loved about Panera's is gone! I loved the French Onion Soup, the souffle, and many fine sandwiches. It has been 5 years since I was there (long story) but I decided it was time to go to Panera's just the other day. I was totally shocked how awful the menu was Evrrything I enjoyed was gone! I predict they will be out of business in near future. If they go public do not invest your money. In my mind they already failed. The Panera's I knew is already dead. And they are being sued for deaths resulting from the cafineated lemonade. read more

Ordered the Chicken Bacon Rancher and Toasted Frontega Chicken for pick up. Both sandwiches were supposed to be on the Black Pepper Focaccia, which is part of the reason we selected them. Got them home and neither were on the Black Pepper Focaccia. Instead, they were on some white loaf type bread like used for the cold sandwiches. Unacceptable! If they were out of the bread advertised for the sandwiches, they should have alerted me and given me the choice of whether or not I wanted to keep my order or cancel it. Instead, after taking my money, they pulled a bait and switch. read more

The service and food is always good. I just think that the building is in need of some updates. There needs to be more outlet's added around the tables. Maybe they need a new venting system but it smells like someone took a dump in the restroom and so the entire restaurant is smelling like poop. read more

Service was impeccable. From the moment we walked in, we were greeted with smiles, welcomes, and overall friendly service. Our cashier suggested seasonal menu items, and within minutes of ordering, we were being called to pick up our food. It's was hot and delicious. The ambiance was a plus as it was very clean and tidy. I will be visiting here often read more

Panera Bread - Pick 2. Broccli and cheddar bread bowl with a turkey bravo, Brownie and green tea - Sandwiches Near Me - Lithonia, Georgia

I placed a delivery oder for a sandwich and sou p/wild rice $26.76.the bread was hard the soup was thick and congealed as if it just came.out of a can. For the price one would expect home made soup. read more

I usually only get a smoothie. Despite the color of the Green Passion smoothie it does not taste at all like vegetables; you only taste the fruit. Today I had a Chipotle Chicken Avocado Melt. The chicken wasn't cooked well. I took the meat off and ate a slice with the other ingredients on it. Nothing about the taste made me think chipotle. This store is in a plaza that has a huge parking lot. read more

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I Love Panera, but not this particular location. The food was just okay. Something seemed off with the taste. The whole restaurant itself seems dingy and not so clean. Even though they have sanitation signage. I Witnessed flies on the pastries and breads..so I won't be back. read more

Panera Bread - Vegetable soup and Chipotle Chicken avocado - Sandwiches Near Me - Lithonia, Georgia

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Passing through after traveling. Picked up a salad and chicken sandwich. Wanted something else than fast food. After finishing the food immediately after felt funny and sick to my stomach. Woke up this morning cold sweats and super sick. Be careful! Need a health inspector to look around. read more

The food was good but overpriced and the portion size was disappointing. My kids were still hungry and ready to eat again maybe 30mins later I spent in all $40 for lunch read more

Panera Bread - Creamy Broccoli Soup & Cubian Sandwich. Enjoy this at Panera Bread. - Sandwiches Near Me - Lithonia, Georgia

Olive Garden is the hidden-gem of Stonecrest! Great food and service is the norm at this location. The staff is excellent and welcoming, as soon as you walk in the door. Cudos to the manager for maintaining a high standard for our community. Highly recommended for business or family dinners. read more

The bathroom was dirty and smelled of urine, always a bad sign to have a dirty bathroom at a restaurant. The food was okay, I asked for an apple as a side and got chips. I would expect that most Panera's would have the same service, but this location you retrieve your food from the counter, they do not bring it to you. Eh, nothing special here. read more

Panera Bread - Black bean soup - Sandwiches Near Me - Lithonia, Georgia

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Visiting from out of town. Can't believe how inconsistent this location is. Horrible customer service!! Listed menu items are no longer being ordered BUT, are still on the menu. This location is an embarrassment to the Panera brand and should be closed until they have the business in order. read more

Love love love Panera! This one however, lacked a bit. The cashier rushed us as we ordered, and she wasn't patient with us as we asked about food options. The food was good though. I had the creamy chicken wild rice soup and the chipotle chicken panini. My soup and panini were so good! I also took advantage of the .99c pastry and tried the cobblestone muffin. The muffin was hard, stale and dry, I was disappointed because their pastries are normally very good. The tables and floor were dirty and they needed more lids in the fountain area. Overall, my experience wasn't what I normally get whenever I visit a Panera. read more

Panera Bread - Sandwiches Near Me - Lithonia, Georgia

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Lunch time was very busy. Had to do sit longer than expected. The food was spot on. No complaints about the taste.

I ordered a Green Goddess Salad with Chicken. It states that the salad comes with arugula, romaine, baby kale, and red leaf blend. It was just romaine lettuce. It's supposed to be topped with grape tomatoes, pickled onions, applewood smoked bacon, avocado, and boiled egg. There was no bacon, or regular tomatoes but just a few pieces. A half of a half avocado. It was this big bowl of lettuce with a sprinkle of toppings. That was a waste of my 13 dollars. Plus the free baguette was not in the bag. I really don't care about that because I wasn't going to eat it. We really have to do better when it comes to service and quality of food. read more

This review has been given to the manager on site. By far the filthiest Panera Bread I've ever been in. Front of the house is trashy. Mens bathroom has water over entire floor. The manage is sitting on his a-s-s texting. Makes me wonder if the front of the house is this dirty, how dirty is the kitchen. Never will go into this location again. Probably be awhile before I go to any Panera Bread. Just disgusting! read more

The first time I tried the Green Passion Smoothie was here at this location and I'm addicted now. I'm not sure if it's the girl who makes it here that just makes it really good but I would definitely recommend it. It's a smoothie with no dairy which I love. Also the food here is always prepared well. My favorite is Chipotle Chicken Avocado Melt and Steak & White Cheddar. read more

Panera Bread - Sandwiches Near Me - Lithonia, Georgia

The cookie I had was kind of hard. The Madagascar mocha was ok. It's a cool place to do work. I usually like Panera Bread's hot food.

I only ordered a beverage and it was good but there was a police presence there that made me uncomfortable. The area is really shady where people will lie on you. It's like a one horse town read more

The Panera bread (cafe #600923). I love this restaurant but this location definitely needs to improve on their customer service skills. If you're ever in this area and want Panera, I suggest that you go to the location in Conyers. My last two experiences (last week and today) were unacceptable. Last week, I ordered a turkey chill. I waited about 10 minutes for my order and the guy tells me that they were out of it. I ask the young man why didn't the cashier tell me that, and his response was that she didn't know. I politely recommended that they should inform the cashiers up front. Today, I ordered a grill cheese with white cheese and it was wrong. I went back to the counter to inform them of the mistake. The lady tells me that she put both cheeses because she didn't know to take the other off and she turned around. I tried again to explain and I received the same treatment. Finally, I asked could she make it again with the cheese I requested and she aggressively says, "he's making it." I couldn't believe it. What about customer service? I shouldn't have had to ask for my sandwich to be made over. Never again! read more

Panera Bread - Stonecrest Location - Sandwiches Near Me - Lithonia, Georgia

I've been coming to this location since I first moved here in 2008 and it was actually good but this year 2021 has been the worst I've seen it. The order is never right and the bread is always stale and not fresh. The customer service has even plummeted. I think it's because of lack of staff but maybe they need to just focus on the quality rather than the quantity. I have no problem waiting if my food is good and correct. read more

This is one of the worst Paneras. Service was horrible. No one greeted me when I walked in. No other customers were there and I saw at least 3 - 4 employees. One of the young men smiled and said hello...best part of the experience. Finally the girl messing with one of the machines (facing me the whole time so she saw me) was ready to take my order. I usually get water but I got a drink because they had interesting teas. The one I really wanted was missing the dispenser. The food was whatever. They were out of kale for the dish I wanted. I really wish I just left when they refused to greet the customer because everything went downhill from there. read more

Wow! Panera, really. I ordered my food online for pickup and when I get home the servings are awful. I have a dab of tuna, half a bowl of cheddar soup, and missing fruit in the fruit cup. This is the worst that I have seen it. And as usual you better triple check your order before you leave, they always intentionally forget something. You pay $30 for food you would think the service was better. F rating. read more

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I don't know if this Panera is understaffed or if the staff is just overworked or under-trained, but I just had a not-great experience with this store...I ordered the Napa chicken salad sandwich, and when I got it home I found that I had paid $10.41 for a lettuce and not-ripe tomato sandwich. There was a tiny bit of chicken, no almonds, and one-half of a grape. (Yes--1/2.) The sandwich had been slammed together and seemingly nobody cared... This is my third bad experience at this store...In spite of the nightmare traffic, I think I'll start going to the one in Conyers and hope for better ... read more

Amazing friendly service! The staff was courteous and polite. Love the agave lemonade. I definitely recommend this location.

Went to Panera Bread to get something to eat for Veterans Day, which they no longer participate in Veterans Day. So I, order a grilled cheese sandwich and tomato soup. I love their tomato soup; however, I could not say the same for their grilled cheese sandwich. The toast was toasted at all the cheese was burnt. Please take a look at the picture ...this is very unacceptable, I hold Panera to a better standard, I guess I will get my grilled cheese sandwich from QT..They are really go. Thanks Panera! read more

Panera Bread - The outer side of the Grill Cheese Sandwich - Sandwiches Near Me - Lithonia, Georgia

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Been to this location 3 times. This time was the worst of them all. Everything was going well until i found mold in the fruit cup half way through eating it. As i wait in line to let them know about the mold..the associates were having their own conversation for several minutes which I can't stand to go into any business and the employees are talking about things that should be talked about on their lunch break or after work. The lady refunded me and her attitude was like she could care less. I was offered a Danish but declined her attitude about the whole thing was blah which was crazy to me cause I'm the one who should of had a attitude not her. I'm not saying i wouldn't go here again because i probably will being that the next location is super far from me. Just saying..this location isn't one of their better ones lol read more

Pretty decent Panera, however, they seemed to be out of Bagels and Cookies at 6 pm.I've never seen products that were empty as this Panera location. read more

Panera Bread - Sandwiches Near Me - Lithonia, Georgia

Food was amazing. Service was not good at all. The cashier was talking to another employee about a customer, making fun of her and laughing. When she finished she just looked at me and blinked a few times. Then she said, "I can take who's next." I didn't even want to order anything at that point. This would be the second time in two days I had been to this location and been treated poorly by an employee. I've learned my lesson and won't be back. read more

Let's talk about what just happened. I was just at Panera and ordered food for my wife who wasn't feeling well and myself. I ordered this food, and go to pay. The young lady was nice so I decide to leave a tip. I do this and swipe my card and get a declined action which had funds on it. So I'm like weird, I'll try another card. It goes through without issue but because it shows there's a balance left. The young lady ask about the card and I let her know thee are plenty of funds for the purchase (Hence why it went through). The manager comes over and figures out it's because the tip is left off and cancels the transaction so I can swipe again. So even though the authorization went through he cancels and now I have that tender on my card after I say the issue is now to swipe again (after I offered to leave a cash tip and begin to put it in the jar he says that they will hold onto the tip)* I then make them have no choice but to pay again at this point, so I swipe the same card and it declines (mine you my bank gives instant alerts). I see the funds there and am like why is that declined. He said do you have another card you can try? (I should have said we will use this one but I was just fed up at this point). I try another card with plenty of funds and it goes through. (Mind you I know how POS systems work from a technical side and employee based side and that ain't it). I finally had to say no tip and only because the young lady was nice (I'm not taking my money out of her hand because of the managements response). I then go to the counter to wait for my food and he places it on plates and calls my name. I say, "I ordered it to go", and I could see on their faces that mistake as well. He then went on to handle it and apologize and the young man (not the management) corrected it. I don't have a problem of mistakes. I have a problem with how they handled the way the mistakes continued to unfold. The young lady (tried to do the right thing and was great) did well, the young man did his best with the food (corrected his mistake) totally okay. The management did not. It's a problem when I'd rather have the young employees who are nice and cordial be management over someone I'm sure they say has "experience" but did not display that. I am disappointed because I've been there a few times and this was the worst Panera experience I've ever had. Also just got home and two of the pastries are missing. Also tried calling during regular hours when it is normally available as I've spoken to them when making orders before closing before and they never picked up. read more