1st time visit, sandwich was fresh and tasty, employees personable. I did however notice the place was smoky due to having fried items on the menu like French fries... they need better ventilation read more

The first thing I notice is the customer service is terrible.. I went in today to do a pick up u have both the employees talking to each other like im not standing there asking a question. Also they have this I don't care attitude that just don't look right on any establishment. Employee needs to be replaced asap.. for now on I'll stick with my main location I always go to no matter what because they are top tier in customer service and food quality is top of line.. I never post a review but for everyone reading this post if you do not want good customer service eat here. read more

This is absolutely the worst establishment I've ever been to. The staff has zero sense of urgency and make the sandwiches in whatever order they feel like it. I sat there for over 40 minutes waiting on ONE SANDWICH! Completely unacceptable I'll never becoming back her again. The staff needs a real wake up call because this is the worst business I've ever been to. Just ridiculous. And I don't want no bs response from firehouse trying to save face. TALK TO YOUR EMPLOYEES OR GET NEW ONES THAT ARE WILLING TO WORK!!! read more

The restaurant was very clean, well lite and the staff was extremely friendly. There wasn't a wait and when I told them about my onion allergy they took extra precaution to ensure that I was safe to east what I ordered. The bread was fresh and soft. The meat tasted great and not a hint of an old or smell. I will return read more

All though they usually do a good job my last visit was terrible ordered a sandwhich young specifically asked me what I wanted twice why did I get home and sandwhich is missing items smgdh if they turn the music down and stop talking to each other they can get a customers order correct of course I left a review but if yall look at their reviews you will see they only respond to reviews from people who are satisfied this location has really fallen off shame on the manager who they always say that hes not at store be careful at this location I won't recommend or be back at this location period terrible customer service and the managers or owners could care less sad . read more

Upon receiving my order online, I discovered that the two large sandwiches I purchased for $20 were incorrect . Both sandwiches contained missing items, including bacon for $1.75 each and deli mustard. I kindly request a resolution to this error and compensation for the missing items. Are the employees not ensuring that the sandwich is made correctly???? Please ensure this is brought to management. I tried getting on the phone with the manager, but no one came back to the phone over 10 minutes. read more

The price of the food is why too much for the quality. I order regular at the downtown ATL location. Disappointed in spending $21 for rubbery meat. read more

I was there on yesterday for dinner ordered two tuna subs on wheat no mayo , I got two tuna subs on white bread with mayo I was't happy with my order I frequent this location , but never had issue In the past read more

Solid ! Reliable consistent sandwiches with plenty of choices at a fair price. Would pass up Subways or Jimmy John's for this sub stop any time read more

Sub was sloppily made. Service was so so as young ppl HAVE to check those texts! Ambiance is just that if a typical sub shop. Nothing to write home abt. Will try other locations. read more

I had a 12 inch Italian with the pickle on the side and the house BBQ sauce and it was amazing. The sandwich was too good. If you are hungry please try Firehouse Subs. AMAZING FOOD read more

Delicious Called to pick up & Fast service. If u want ur sandwich special made just call ! read more

Placed an online order 20+ minutes ago. I'm at the store still waiting. The staff is so casual.. laughing and joking with each other. I'm not surprised that there were 5 people waiting for their food as I entered the store. Things haven't changed since my last review. One crew member was saying that they were nearly out of mustard. read more

Called ahead. Got there to still have to wait for my order, while I watched the crew nonchalantly take their time. Ppl with me just watching the crew laugh it up like they were not behind on orders. Frustration 100! read more

After seeing the response from firehouse and offering to "make it right" I called and spoke to the manager asking if they were willing to remake my order. She said no but someone would call me in a few days. I'm not sure what about, if they really wanted to make this right they would remake the order. I will go to jersey mikes from now on. read more

Firehouse Subs - Sandwiches Near Me - Lithonia, Georgia

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The customer service is always great. They have excellent quality control because the food is always the same....fresh and tasty!!! read more

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This is a Grubhub order.. delivery was on time . We ordered 2 subs,1 yes 1no Italian whole on white as you can see bread not fresh. Seems like they used the small sub ingredients in my large roll 1/2 teaspoon of Mayo where is the Italian dressing & seasoning ?? Maybe still in Italy Now the Med honey ham was perfect ITS HIT OR MISS BUT FOR THE PRICE & fees I always want perfect orders read more

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Management, my husband just picked up two subs. I opened the containers, we're ready to eat and a roach crawled out of one of them. UNACCEPTABLE. We've picked up from this location many times, and I've never complained although service could be better. Please do something about this at your location. read more

When you order an Italian Grilled Chicken Salad expect more than 5 tiny pieces of chicken. Loaded with veggies salami and cheese but chicken was a needle in the haystack. Pathetic read more

Firehouse Subs - Italian Grilled Chicken Salad - Sandwiches Near Me - Lithonia, Georgia

Check your order before you leave. I ordered a hero and when I got back to the hotel it was a turkey with mushrooms. I should have known better as the staff tried to give the guy in front of me the wrong order as well. When I got my order I noticed that my chili was not in the bag and had to ask for it. Does anyone care anymore. read more

This was my first time eating firehouse and it was really good. I got the chicken bacon ranch medium sub combo and it was delicious. They are a little pricey compared to other sub places i paid $11 for my combo read more

I had the absolute worst experience in this store. It was bad enough that I sat patiently awaiting my order (30 minutes) and watching people who came in long after I placed my order receive their food. When I arrived in the store there were only 4 customers in the store. I was behind a customer who placed her order and while I placed mine after her, I noticed that she received her food within minutes (2 sub sandwiches is what she ordered). I thought it odd that is was taking so long as I watched people come in 10 to 15 minutes after I placed my order receive their food and leave the store. I did notice the gentleman that ordered behind me was still there waiting for his food. Finally he received his order and I thought perhaps I would receive mine after him even though I ordered before him. What I saw next was two more customers receive their order and after the last one I approached the counter to ask what is the problem. I was informed by the attendant that she was just making my sandwich? Now that angered me - 30 minutes later you are just now making my one sub sandwich. She was very kind and professional and asked me what I would like for the wait. I told her I should receive my food at no cost. All was well until the so called manager (only male at that time) displayed a very nasty attitude and said " I can give you a refund and that is all I can do." It was not even what he said that pissed me off, it was his tone and disdain look at me. At that point I told him I want to know why I am still in the store 30 minutes after my order and 6 people received their orders. It is here that this employee began raising his voice and telling me how many people he only has on staff (2 ) and how many toasters he has going and how he is trying to make a living to pay his bills and on and on running his nasty mouth. Yelling at me in front of the customers - it was very disrespectful and unprofessional. All this man had to do is simply say, ma'am I am sorry for the inconvenience and we only have 3 people working today. I can refund your money and the sub sandwich is on us. Again, I apologize for the mix up and hope you come back to see us again. This is how a manager handles the mishandling of a customers order. That would have been sufficient to me. But yelling at me and telling me that I am slowing his staff down in service the customers in the store. I asked him what am I. I informed him to not raise his voice at me and commenced to giving him a piece of my mind. Had I had my cell phone with me I would have recorded and posted to social media - and that is not even my style. His behavior was disgraceful. I simply and to tell him to shut his damn mouth and do not say anything else to me and give me my sub so I can go. He kept talking and the most insulting and unprofessional thing he said was and "This from your own people." So now he is comfortable enough in his toxic behavior to tell me that I am treating him in such a way and I am an African American just like he is. Totally racist comment - what does my discontentment with his behavior and service have to do with the color of my skin. I asked for his name and he refused to provide it. This incident happened on Tuesday, 4/19 around 4pm. I will be reporting him to Fire House Sub headquarters to file a formal complaint. I will be posting his actions to the Stonecrest Community facebook page as well. His behavior was so egregious that the community and his employer need to know about his unprofessionalism he has displayed at the expense of Fire House Sub. I will not be returning to this establishment and do not mind the extra drive to their Tucker store where the staff are always kind and professional. We all experience days of stress in our jobs and that gives us no right to take it out on a customer demanding an explanation for poor service. I feel very disrespected and treated like my time and money holds to value to this location. The sad thing is I noticed this manager looking at me the moment I entered the store. He starred and did not speak. The other two ladies in the store were trying to accommodate me, but he talked over them. It was a very ugly scene and one I do not appreciate being a part of. I am a business owner and would never, ever, under no circumstances treat me customer with such disrespect by yelling and not providing them a sufficient explanation to making them wait 30 minutes. All he had to do is apologize and from the time the incident started to the end an apology never crossed his mind or his mouth and for this I will never step foot in this location again. read more

Manager Carl, Its a shame in a small city that's thriving to keep business open during this pandemic that your leadership has dampened the customer experience. Your employees are immune to you giving half off when you run out of a particular product that the work environment has accepted it also as status quo. Even your shift leader anticipates with confidence of how you would handle the situation. A simple phone call to your customer, informing you were temporarily out of a certain item on my order and giving me the opportunity to choose a replacement item is the respectable way to approach this. Not as your shift leader who responds... "We don't have brownies and we have to give you chips instead. Our truck won't be in until 2pm. My manager is busy and all he will tell you is the something and offer you half off of your next order. I'm just telling you!" I don't blame her how she handle this situation, but you Sir, are responsible for this outcome. Get on the phone and be a manager and not send your spokesperson. You leadership is a direct reflection of the success and failures of the company you work for. Take ownership or step aside! read more

I love Firehouse, I'm a fairly new customer and have been stuck since the first time I had it. This was my 2nd time at this location by Stonecrest mall and I was pretty disappointed. I got a Hero sub and had them add vinegar and oil (maybe that was my mistake). By the time I got home (15 mins) my sandwich was soaked. I couldn't even eat it. Now I've added oil and vinegar to this sandwich before and got home and it was perfectly fine to eat. Maybe the person that made it this time was heavy handed or something. I just feel like if I'm spending $15+ on a sandwhich, there's no way I should run into this problem. I'm definitely going back, just don't know if I'll come back to this location. Or maybe I'll just communicate about what happened so it doesn't happen again or have it put on the side. read more

Firehouse Subs - Sandwiches Near Me - Lithonia, Georgia

I got the Cajun chicken sub and it was great. I would definitely get again BUT my sister ordered just a plain Turkey and cheese sub with Mayo and that's it.. When her order came out it was entirely wrong. The only thing right on it was the Turkey. There was no cheese and it had onions, mustard, and some kind of spicy sauce on it which she never asked for. We ended up picking off the stuff she didn't like and she ended up eating the whole thing but how hard is it to get an order right?!?! We only ordered two things and one of them was wrong... read more

It's been awhile since a restaurant has pissed me off to the maximum of piss off hood, but this place managed to do that with clear and present nonsense.. So I'm a T-mobile customer and they offered everyone free sandwiches to Firehouse Subs, which I never even been to before, because I like Publix and Jimmy John's, but I digress!!! Anyways, two managers said that my Wife and I had to get sandwiches exactly how it's listed with No-substitutes, which is understandable but we don't eat pork and ham was part of the sandwich, we simply asked for it to be deleted or taken off and we were told that wasn't possible? They said we can take off the meat after we get the sandwich, which sounded like total nonsense and they said that corporate was watching them.. like now we're being criminal because we didn't want to eat or touch the ham- We left, but I came to get the corporate number which I called right after the incident only to get a horrible response of listening music making fun of your wait, then it hung up on me after 10min of waiting, called back to be placed back at the end of the line so not only do I NOT recommend this establishment, it's obvious there's a serious plantation mentality, with the employees not being able to think rationally or to justify the customer needs or wants for a damn sandwich.. The manager actually told us another person just wanted a vegetarian for the hook and ladder sandwich and they denied that person, so Firehouse Subs is EXCELLENT at driving new customers away and making healthy conscious eaters feel like crap!!! read more

Tasha was extremely rude ..she wouldn't speak all she would say is mmhmm mmmhmm..I had to ask her name. Poor customer service... disgusting dissatisfied and disappointing read more

This is the worst firehouse sub I have ever been to. Customer service Is extremely poor and the meat they but on my sandwich tasted old. Beware don't use this location. It's a waste of money. Tried calling the manager but they never answer the phone read more

Do not come here. This is the most slowest moving establishment ever. They are fully staffed but there is no sense of urgency when making sandwiches. Go to the conyers location you won't be disappointed read more

Customer Service Is Terrible. When speaking with the employees seems like everybody has an attitude.Looks like it hasn't been cleaned in while.Tables were sticky and and dirty.Love Firehouse Just wouldn't recommend this location. read more

Stop for the first time. Brittany had excellent customer service, thank you for that. We had the Italian Sub, to my surprise was very good. The store was clean and very organized. I think I'll come back. read more

This is the only place, outside of my home, I will eat tuna from. See, most places that serve tuna salad sandwiches, serve tuna that is either bland or really bitter. Neither are my thing. I make my tuna with sweet relish at home so I desire the same hint of sweetness when I order tuna out. Well, up until Firehouse Subs, I have never found a place that makes it slightly sweet. With that said, I can't speak for all the rest of the sandwiches since I just cannot tear myself away from the tuna sandwich but my coworkers loved the sandwiches they consumed and my exe used to enjoy his sandwiches. Put me down for tuna every time. Oh...and I really enjoy the new soda machine some of the locations have introduced. There's like 200 different flavors in the machine. read more

The subs are GREAT! This is by far the best spot for hot subs. Ive been to this 99 A rated location a few times but was very disappointed they had NO ice! I was told the machine was down. They were closing in 10 minutes so they were ready to go. 2 ladys came to the door begging to get in and Brandon the manager, nicely let them in I thought that was very nice because I know they all are ready to go home! Brandon, is always there and will take excellent care of you if you have any problems. Did I mention my sub was so YUMMY!! Yummy!! read more

I placed an online rapid order and was given a specific time to pick it up. After arriving I was advised my order wasn't ready nor had they started on it. I then had to wait an additional 7-8 minutes for my order. I'm not sure if the business is concerned but this is not acceptable. read more

I was dealing with a fussy baby all morning..and finally got her to sleep in her car seat. Once of the young ladies who was coming off her break allowed me to place my order without leaving the car. Another young lady Even offered to stay and watch my baby in the car while I went to pay for my sandwich. The same young lady who rung me up brought my sandwich to the car for me! I wanted to make sure that the manager of this place knows how his employees are going above and beyond for the customer. Thank you!!! read more

I must admit...I just do not understand all the hype about Firehouse Subs. The subs are not any better tasting than any other sub shop. In fact, I would say they taste worse than any other sub shop. Not to mention the price is absolutely ridiculous. And at this Stonecrest Mall location, the service is terrible. I have tried this place 3 times now. The first time, I was the only person in the restaurant and it took 13 minutes to get a sub made. Pathetic. The other two times it was busy in there and it took about 10-12 minutes which is still a long time when you are only the 3rd person in line. All in all, if you have a ton of money, plenty of time on your hands and a passion for mediocre food, this is a great location for you to try. If you are getting it to go, I highly recommend ordering and pre-paying online. However, they will still take 5 minutes to acknowlege your existence if there is even one other person in line when you get there. But it will save you about 10 minutes. As for me, the third strike was the last strike and I will not go back unless someone else is A)Buying and B)has their mind set on going there. read more

Subs are always made fresh to order. The service is not super fast but it's not super slow either. My favorite is the engineer, turkey and mushrooms! read more

Just like everything else in this ratchet ass city. Of course they were out of stuff..another waste of time trip..sandwich wasnt bad but certainly wasnt the best Ive had from Firehouse..some of the guests were just as simple as the staff.. read more

...health ratings in ant establishment is important to me. They are always above a 90%! I love the greeting that is given when customers come in (albeit I think Chick -Fil-A was the first to institute this). Truth be told .... i haven't had anything but teir meatball sub w extra marina sauce. During your birthday month, well a month prior, make sure you sign up for their birthday club ... you will get s FREE 8"sub. #yummy read more

The manager here is amazing. He checked on everyone's food and went beyond!!! I would write him a reference in a heartbeat! What a great experience. I will only come to this one from now on. read more