Love the food here, but we always have the same experience with the woman at the counter. She always seems annoyed that we're even there. I have tried being pleasant with her but her facial expressions and tone of voice always let me know that she's annoyed. Counter/cashier staff need customer service experience. Management should be aware if this as I'm sure we're not the only ones. This deters us from visiting here as much as we'd like to. This us actually the worst customer service experience we've had with any Panera. read more

I no longer live in Houston or League City, but when I did, Panera Bread was one of my go-to quick cafés. It was conveniently close and, more importantly, didn't require a 45-minute drive like the rest of my favorite spots. I love the layout of this location. As soon as you walk in, you're greeted by the register and the bakery display, showcasing all of their pastries. My all-time favorite--and thankfully still on the menu--is the Green Goddess Chicken Cobb Salad and the Chocolate Chipper Cookie. Unfortunately, Panera no longer serves their traditional panini-pressed sandwiches, but when they did, the Chipotle Chicken Panini hiiiit. I'm obsessed with the green goddess dressing so much I make sure to keep a bottle when I'm in the mood at HEB. The Chocolate Chipper? *perfection* the perfect amount of salt, crispy yet soft, and perfectly balanced. read more

I can't think of anything that justifies coming back to this Panera. It's slow, careless, and lacks any sense of customer satisfaction. My mistake for not reading the reviews beforehand and stopping by out of pure convenience during my lunch break. I ordered a pick 2 (1/2 fiesta chicken, 1/2 grilled chicken avocado BLT) in person around 12:40PM. The cashier almost charged me extra for an apple, but I reminded her that it comes as a free side. She seemed completely uninterested in working here, which I honestly understand as someone who's worked his share of retail jobs, except she acted very off putting toward every customer that entered. My food didn't come out until 20 minutes later. When it arrived, they served it on a plate even though I asked for it to-go. That's another couple of minutes wasted... Admittedly, the sandwiches themselves tasted fine but I received the bare minimum. They're way smaller than advertised. The fiesta chicken in particular looked like a layer of creamy salsa between two pieces of bread and nothing else. What a crappy way to spend my lunch break. If you like puny portions, long wait times, and horrible service, this place is for you. read more

I stopped by after a doctor's appointment nearby. I ordered the Chipotle Chicken Avocado. It was nothing more than a little "sandwich spread". Ridiculous to pay so much for so little. They need to show realistic pictures of the product they're now serving. Definitely not like it used to be. read more

From the moment I ordered at the drive though, the girl working was very rude and short. When I was ordering she was cutting me off. I get to the drive through window and sit 10 minuets and still no one has acknowledged me or taken my payment. I drove around to park and walk inside, and the order still was not completed. I am very unhappy with the league city location and the service IS HORRIBLE! read more

This place is horrible today I contacted corporate I also contacted them months ago. The rude blonde lady in the back and the rude short brown hair lady in the front. Horrible service won't even put ice in the machine. I always have bad service I have the sip club, I bring my cup just like other customers that walk in and walk out. Now they say I'm stealing all the managers there are know good. I will be going higher up then them. I have everything recorded. read more

Does a poor job listening orders. Have had multiple issues with this store. The workers also always seem to close the store earlier than their listed hours as well. I expected better. read more

Picked up a mobile order, and it was fast and easy! The drive thru workers were really nice, and there was not a long line at all. Ordered the chocolate croissant, which was warm, flaky, and super delicious. I also noticed there was a lot of parking in front of the store! Didn't get a chance to go inside, but it looked pretty spacious from the outside. This location is located in a shopping center close to a lot of others shops read more

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Ordered, paid, sat at the window for 17 minutes. Called the store and they answered the phone immediately asking if they can put me on hold so I told them i have been on hold in the drive thru... Get home with my frontega chicken sandwich and it's missing the tomato.. read more

Panera Bread - Suppose to be frontega chicken - Sandwiches Near Me - League City, Texas

This place is a mess! Rude customer service. While eating my food I heard the employees cussing and yelling. Very unprofessional

There are some great items on the menu. Unfortunately no one in my family will get to enjoy this food ever again because the employees are simply too slow and really just don't care. read more

I've placed two mobile orders from this location in one month. On both instances they have left something off of my order. It's very frustrating especially when you feel the need to double check your order even after the mobile app tells you that your order is being quality checked. Remove that from the app unless you're actually going to perform this service. I have a family of four and we were all sick. Everyone wanted chicken noodle soup and this location dropped the ball again. I understand people make mistakes but between the false advertisement and the lack of accuracy, we will go to Jason's Deli across the street! read more

Panera Bread - Sandwiches Near Me - League City, Texas

This is the era of pan-fried snacks. In other words, it's the Pan Era. I used to love hanging out at Panera, and some of their drinks - while overpriced - can be good depending who is making them. It's not a bad little place in comfortable surroundings, offering decent service and free water and Wi-Fi, but at the same time like Kimberly said, the prices are way too high and the products aren't great at all. Some of the drinks are okay which is the only reason it gets an extra star. read more

Panera Bread - Pan in the ass - Sandwiches Near Me - League City, Texas

I went a few weeks ago and had a horrible experience. I had a mobile order and went to the drive thru. I seat at the speaker for 10 minutes before someone said anything. They asked me to give them a few minutes. I waited another 10 minutes. I then pull up to the window where the girl basically throws the food into my hand and closes the window. I got the wrong order. (Also wasn't a big deal I understand mistakes happen) so I wait for them to come back. I'm staring at them waiting for her to come back. They all see me and never come to help me. I had to pull around and had to come inside. Where the girl inside didn't care either. She went to find my order and I could see the two talking about me. The one girl rolled her eyes. Finally they found my order and barely even said sorry for all of this. Shouldn't take that long to answer the speak and should not stare at me from the window and not come to help. Absolutely horrible makes me not want to come back. read more

Ew. Walked in about 6am and the smell of possibly sewage permeated reataurant. Additionally, there were multiple employees working, putting up the bagels and preparing orders. I only wanted a coffee and stood there for over a minute before somebody even acknowledged me present. When the lady took my order, she wasn't quite rude, but definitely not nice. I've eaten here once before, and there was no bathroom smell. But between the smell and the coldness of the employees, I will definitely find another place when I'm craving coffee. read more

I love Panera. I eat it once a week most of the time. This location is not my favorite. They are inconsistent and are more stingy compared to other locations I've been too. Love the broccoli cheese soup and pick two options! read more

I had an excellent experience with my order today. The food is always fresh and taste great but Gina went out of her way to make sure and take care of me. Great food is one thing but when you add excellent customer service that's unbeatable! read more

My how the mighty have fallen. I'm a big soup, salad, sandwich guy, so Panera is right up my alley. For years this has been a place that I would go to weekly (sometimes multiple times a week). Now I just about won't ever go anymore. This location in particular is truly one of the worst. The last time I came here, maybe 6 months ago, I ordered the chicken and wild rice soup and it came out watery with virtually no rice or chicken in it. Basically just broth. On the same trip the girl taking my order accidentally pulled two cups and dropped one of them on the floor. She put it back on the stack and would have left it there if I hadn't commented on it. Today I decided to give them another chance. During my order there was confusion about whether certain items were available on the menu or not. Then my order was taken incorrectly (luckily I got a receipt and noticed immediately that it was wrong - multiple instances of this at this location have taught me to ALWAYS get the receipt). Then I went to get tea to drink and there isn't any available. The cashier and worker making the food light heartedly argued about who isn't going to get my drink for me. To be fair, the cashier was super nice. It's just way too many mistakes and weird circumstances for me. If I'm going to be having Panera I'll be visiting the location at El Dorado from here on out. Such a shame since this place is right around the corner from my house. Bottom line: not AT ALL recommended. read more

Think it's time for mark to make the call and get a management restructure in order. I see reviews talking about management needs to step it up but I don't think that's the case, they may simply be the biggest issue, I've seen kitchen staff Here fend for themselves for almost half an hour to an hour plus and what looks like possible managers show up and help slowly apart from the blonde lady. I've heard what could've been a manager yell at a person in the back and call them a "dumb a**" and what looked like that person quit right after. read more

Horrible customer service! I ordered on the Panera Bread app & had a horrible experience. Well i'm working I have the person who is picking up my work call me and ask if I received my order I let him know I didn't & even double checked the app (which still said it was being prepare) I let him know what the app said he related it to the employee and they said they couldn't do anything about it be someone stole it. I called the restaurant myself personally and the man I was talking to explained to me he couldn't give me my money back, couldn't make me a new order & I let him know it wasn't my fault that the aren't double check who they are giving the orders to. Then he put the phone down & walked away from the phone (well i'm hearing them all run around in the background talking about they dont know where orders are and they are trying to call people to see if they have peoples orders. So I hung up and called again and a lady answered and i let her know what happen and all she told was "Well you are talking to the GM" then I ask okay what will happen with my food or order then she put me on hold and another lady gets on and said my food is in the way and i get a notification from the app saying my food is on the way. Whoever that man is was very disrespectfull and not helpful at all! read more

Whoever the older lady is at the pickup counter needs an attitude adjustment. Don't work in customer service if you don't want to deal with people. read more

Probably one of the best Panera's, the employees are very friendly. The area is is very tidy and clean. I always get the spinach and artichoke soufflé, and it is baked fresh and heat up before given! The monthly unlimited coffee deal for $8 is phenomenal as well. read more

Panera Bread - Spinach & artichoke soufflé - Sandwiches Near Me - League City, Texas

Everyone here appears to hate their job. Unfriendly employees at every position. Sandwich was sloppy and had avocado all over the top. Drink station was dirty af appears to be mold on the bubly option. Definitely skip this location until management changes. read more

Found this in my soup. Ordered delivery through the app and got this for lunch. Absolutely disgusting. The app has no number to contact to make a complaint. read more

Panera Bread - Roach - Sandwiches Near Me - League City, Texas

I generally love Panera's, but have had several bad experiences with this one. Today is the alst time. I seriously give up! What is the point if placing an order and setting a pickup time when nothing is ready? I scheduled to pick up at 7. When I arrive at 6:55 nothing is ready. Not only that, but they have to locate the ticket. They then have to collect and cut the bagels, gather the cream cheese and coffee with all the fixings. Who has time for this in the morning?! Nothing like starting the day off running late. read more

Panera is a good bet for me to grab a bagel. I have nothing against their sandwiches and other lunch time offerings, however I just have always utilized them more for breakfast meetings and grabbing a package of bagels along with cream cheese always perks up those attending the meetings. All in all, I would recommend here. read more

The worker Laura has gotten my order completely wrong the last three times I've come here and to add to that I literally asked for no onions twice at drive thru because I know some people can't hear. Well Laura still decided to add extra onions for me read more

Worst Panera Bread i have EVER been to. sat in the drive through for about 30 minutes. if you're ready to wait all day just for stale overpriced food feel free to stop by!! read more

This is why I don't use them more... this place is deserted, they are 10 minutes late with my pickup order and I've never seen a crew more nonchalant about it! So lazy!!!! read more

I had autumn soup and cranberry chicken salad sandwich. The sour dough bread was soggy. Should have been toasted. The sandwich wasn't what I expected. read more

i went here yesterday at around 4pm to get some food after being in the urgent care next door & had to wait at the front for about five minutes before being helped. i don't remember her name, but the african american woman with long hair came up to me but didn't seem like she wanted to be there. i felt rushed even though there wasn't anyone behind me & i don't think i saw a single smile from her even though i gave her one. then she left me at the front after i paid, didn't hand me my drink, or said i could go sit down & wait. my sandwiches were made wrong which was whatever, but i asked if i could get chips instead of bread because i wasn't asked previously & she literally threw them on the counter. i don't know if she was having a bad day, but she's the one that chose to work at panera bread... read more

Man y'all really gotta start doing better, management needs to step in, food taste good but always missing some main ingredients or just giving you very little of the main protein, missing sauce, missing avocado. Do better I shouldn't spend $25 on a meal and it be shit missing important ingredients read more

Panera Bread is a dependable and quick option for lunch. This time of year is my favorite to visit this spot because they bring out their fall flavors, especially the autumn squash soup. I pair it with the turkey, bacon and avocado sandwich. I wanted something sweet and opted for a cookie, which was only .99 if you add it to your meal. The lemons drop cookie hit the spot. read more

Panera Bread - Autumn squash soup with a turkey, bacon and avocado sandwich - Sandwiches Near Me - League City, Texas

$34 for a pick 2, Fuji salad and a small drink.!?!? I keep saying I'll never go back. Don't go here. read more

This location is closest to my house, the staff is always super friendly. I love to order on the app for in store pick up. Tips: Order the Cinnamon Crunch Bagel with Walnut Cream Cheese. Also beware of the drive-thru, the wait times are long so don't do drive thru if you're in a rush. And last time I visited (06/21) the inside was so hot, don't know if the A/C was out. read more

The restaurant is a dump. Very unfriendly staff. Don't go to this location!!! They were mopping the store dripping mop water everywhere. It was ridiculous. read more

So I have been doing food delivery in League City for the past 2 weeks. I have picked up from here 8-10 times in the past two weeks. This grossness has been on the front door for 2 weeks. I don't know if its blood, ketchup or jelly, but what I do know is that they have not cleaned this door in at least 2 weeks. In the middle of an extremely contagious pandemic they should be cleaning the door 13 times a day but instead they're not even cleaning the door once a day. Imagine how.many people have touched this door in the past week. Not to mention 2 weeks. If they don't care for the common areas how safe is your food prep? read more

Panera Bread - I dont know if its blood, ketchup or jelly but I know it's not suppose to be on the door for 2 weeks. Yuk!!! - Sandwiches Near Me - League City, Texas

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Wife and i decided to stop in while out shopping. Stood at the registers for several minutes before deciding to leave, due to lack of employe response. We had several employees walk by and look at us, but no one bothered to assist us or even take our order, including the girl working the register and what I am assuming was a manager who was telling everyone that she was leaving for the day. All the employees looked like they wanted to be somewhere else and none of them looked like they cared. If I could give less than 1-star, I would. read more

This place is ridiculous, small portions of food that looks like a kids meal. Small cold sandwich slapped together not even the cheese was melted, 1/2 filled soup. Over priced for what you get. Never again! We paid $28 for a soup bowl and sandwich And mac and cheese for my daughter. Extremely disappointed read more

We did a to go order today. Came home and the order was wrong once again. They consistently get orders wrong at this location. Last several times we have done to go orders at this location, they have gotten something wrong. The quality assurance is horrible. We will not be coming back. read more