Seriously get a grip Panera. The service here SUCKS. The guy taking my order was punching the counter while I was ordering and could barely speak up to me, THE CUSTOMER. It kinda smells like BO in here too. I only came because the other one ran out of chicken noodle. read more

The food and service is awful at this location. We've complained here and up to the HQ and I think we got a free pastry. We will never go to a panera again. The portion sizes are terrible, a grilled cheese that has no cheese, wrong food in the order, missing ingredients. There is nothing good about panera anymore read more

Ordered online and picked up our food they forgot two of our three sides. This has happened multiple times with this location. I won't be eating there again. read more

Over the last 2 years this Panera service has gone downhill. It's a 50/50 chance you will get prompt service. I called to place to go order when leaving my house and 12min later I walk into the store still on hold and see 4 people standing around doing nothing. I ask to speak to a manager and this younger girl comes out looking annoyed and asks what's wrong and I tell her I've been on hold for 12 min trying to place a to go order and there are 4 people just standing around. Her response is who did you talk to? I don't know but does that matter? There are 4 people standing around and I'm still on hold!! She then says well that register is open you can place your order there. Then walks back to the back. No I'll comp your order or give you a free muffin or bagel etc. and this was the manager?? And people are wondering why these places are either shutting down or replacing humans with kiosks. read more

This Panera is in desperate need of some updates and cleaning. Upon walking in, the menu is split. The main foods menu is on the pickup side. Floors , counter, and tables were dirty. Surfaces appeared as though they a hadn't been wiped down in a while. read more

I was in the mood for a bagel this morning and didn't feel like driving 15 minutes to New Garden Bagels, so I went around the corner to Panera. I won't do that again. Customer service is a pet peeve of mine and this place is bad. I walked up to the counter and the cashier that was standing in front of me somehow didn't see me. She even started to walk off and talk to a coworker. I had to wave her down to get service. Then when the transaction was done, I couldn't even get a "thank you". There are also some quality control issues here, take a look at the photos. You will be better off buying bagels at the nearby Harris Teeter. At least they are polite there. read more

Panera Bread - Sandwiches Near Me - High Point, North Carolina

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I ordered a steak and white cheddar panini and this is what I got! That is ridiculous! There isn't enough meat on there to feed an ant! read more

Panera Bread - HORRIBLE! - Sandwiches Near Me - High Point, North Carolina

I loved the food and had excellent service. The person working the line helped me get something I forgot to order and he told me his name was Cade and was a very helpful employee and made the experience great. read more

I am disappointed. I ordered a big order, things were going well until I saw that the bread was thrown in the bag, no wrapping at all. Also, I ordered my sandwich and there was a rock solid item resembling a mini acorn embedded in my sandwich!!! I could not eat the rest of my food after that, this is ridiculous. If I didn't flip over my sandwich before taking a bite, I could have choked on my food, or chipped a tooth. I tried cutting into that item with a knife and it could not be cut, what in the world was put in that sandwich. They have really disappointed me. read more

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This establishment provided a very disappointing experience. Came in at 12pm for lunch, and it was a lunch rush, but the service was awful. Employees seemed visibly angry and disorganized. Took over 15 minutes to get a sandwich and soup. The sandwich was very poorly made, and I got the wrong soup. Doubt I'll be back. read more

They can never get TO GO right. Every time they mess up the order. It's sloppy or wrong. It's not always the regular employees either. The managers mess it up too! I have to constantly get orders corrected. The dine in is ok. Restaurant isn't very clean. Sticky usually. Also a high turn over rate with employees at this location. I think I'm done eating at this location. read more

Panera Bread - Sandwiches Near Me - High Point, North Carolina

The manger Vanessa was amazing leading her co-workers into getting my order perfectly, she helped her coworkers and was really friendly and had a big smile on her face. I got my order right away with zero to none waiting time. She was an amazing manger. read more

Great place for a quick lunch. Salads are delightful and a very good selection too. My favorite soup is the black bean. I love getting a bowl when the weather gets a little cooler. Lots of choices sandwiches, soups, salads, and breads. Also bakery items to choose from. Bagels, pastries, etc. Service is fast most of the time even when they are busy. read more

Panera Bread - Sandwiches Near Me - High Point, North Carolina

I went to eat at this Panera with my husband and six year old, who loves their mac and cheese. We were dining in and my son spits out a small piece of plastic (looks like it was part of the bag the mac and cheese was cooked in) into a napkin...about the size of a finger tip. After asking to speak to someone, the manager came and offered a refund and a box of pastries or more mac and cheese. I accepted the refund (was not our whole meal but just my son's meal) and another small mac and cheese to go. I also handed over the offending shred of plastic in a napkin. Then, this morning, as I was reheating some of the replacement mac and cheese for my son's lunch, I found an even larger, sharp corner piece of the plastic bag in the mac and cheese! (See the pictures attached). I am so upset! I would have thought they would have taken my concern more seriously! This larger piece could have easily caused my 6 year old to choke and I'm relieved I was able to spot it before allowing him to eat this. I love the food at Panera but am reluctant to return to this location as they do not seem to take the safety of their food seriously enough. read more

Panera Bread - This piece was much larger than the other piece of plastic that my son has spit out. - Sandwiches Near Me - High Point, North Carolina

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I honestly don't how people can be more incompetent than the workers at this Panera bread. They never can seem to get my order right even when it's something as simple as a bagel and cream cheese, they will manage to get the cream cheese flavor wrong. I always tip as well because I know how tough it is working in the service industry. But I give up, and I will not be coming back again. read more

Apparently I need to go to this Panera location from now on. I've been avoiding Panera for a while after some disappointing visits a while back at a Greensboro location. I felt they were overpriced and lacking on quality. But I was craving an Asian salad, and it was a Sunday, and therefore Chick Fil-A was closed (the horror). I ordered the Asian chicken salad and a Turkey Avacado sandwich to go (nix the turkey, replace with grilled chicken). I asked for extra dressing, two apples, and an extra big glass for water. I got no strange looks as no complaints, only a smile. My order was surprisingly quick, for being peak lunch time. I double checked it only because the deli meat replacement was a specific dietary restriction for my friend and they got it right. Not only that, but that sandwich was hearty! No wimpy sandwich or salad for that matter. I even took notice of the nice apples they put in the bag. I think this Panera location just won me back over! read more

I love Panera bread, but lately I've been noticing a sharp decline in the service. The employees don't even smile at you or give you that welcoming effect. They seem to be more interested in personal conversations than ensuring quality service read more

There is no bread in Panera Bread ? Horrible! Not friendly people either. Was it because of the time? 6:20pm And they are cleaning to close at 9:00? Then don't open, close a t 2:00! Disappointed of my favorite place. read more

I love Panera Bread in general. Unfortunately they tend to get my order wrong. This restaurant was no different. I simply asked for no cheese, it was on the receipt. They did immediately remake the sandwich however. read more

I really like the food and this place. People are kind and fast but ... I definitely can't give more than 3* for the two following reasons: - their menus are really tricky; when you go outside any combo, you can't really know how much you will pay until you asked for it. You will for example discover that if you take half a sandwich, you will def not pay half the price of it but almost the price of a complete combo.... - they are overpriced to me. It's good food but almost all the best things are signature one, and easily bring you meal over 10$. That's said, I enjoy going there for the sandwiches / soup / salads, chilaxing / work for a while. read more

The men's restroom are horrible , the ice and soda machine has mold and the sweet tea was soured. The store had an smell to it like 'old mop' water. If I could hit zero stars I would read more

I used to love Panera, but this last year they have gone downhill. This visit, poor customer service from the lady who took my order. No hello and no thank you. Looked like she didn't want to be there. Apathetic. Arrived at 10am and limited supply of bagels. Juice from soda fountain was broken/out of order. They could not toast our bagels because they said there was a bagel stuck in the toaster. Ordered Ham, Egg, and Cheese on a sesame bagel, and they left off the egg. Had to go back, instead of making a new one, they just threw some scrambled eggs on it. Arrived home to find out they shorted us a bagel. It just never ended. This place used to be great. No longer. read more

I ordered ahead online and waited 35 minutes along with about 30 people! The manager was walking around like a snail shaking his head in disgust. As orders were slowly getting ready the associate didn't even call out the name to the people waiting. So a fellow customer starting doing it! It was ridiculous. When I returned home with my order I had bread instead of chips. Too bad because the salad and the food in general is always very good. read more

At 11:15, I put in a pick up order for 12:50. Didn't receive my sandwich til 1:20. Management didn't seem to care it was packed and they were very behind, got an attitude when people tried to ask updates on their orders. read more

It's your Panera bread co. First visit to a Panera in nearly three years and the first at this High Point location. While many sandwich favorites remain, I miss the salad selections that were omitted from their present menu. I had a frozen mocha, which was good but miss the java chip offered in St. Louis. My Chipotle chicken was good and the wait short. The establishment is medium sized with a tight spaces at the cashier. Very popular with many parking on gravel. read more

First to start my order I had to explain to the lady taking my order what Gouda cheese was.... then she kept interrupting me to talk to her co workers. After I got my order I was disgusted to see that there was paper in my sandwich.... my mac and cheese was cold and it was just a very bad experience! Will not be back! read more

What the crap happened to Panera's? First all the old pastries are gone and it looks like they are trying to mimick a French pastry shop. Slow service, no coffee in 2 of the decanters and no cream. Sad to see, no wonder the parking lot is mostly empty when it used to be full. Last time for me. read more

My experiences of late with this store have been better. I still would like to see them do a better job cleaning the tables, especially during busy times. There are so many people that come to this store which I think causes the staff to seem unaffected and somewhat disconnected to patrons. The staff is neither rude nor friendly, mostly just clinical. read more

I mean.... I just have to say .... maybe it was an off day.... I'm like most other people on Yelp - I don't normally write bad reviews unless I'm inspired. I brought 2 of my kids into the restaurant while my wife was out of town. I did this because I had a gift card to Panera. Thought it would be easier. As I'm letting the young woman ring me up at the register, the manager (assumed) walks by her and says (loud enough for me to hear) "let all the customers know that it's going to be at least 20-25 minutes." It appears they were a little short-staffed, but the store was nearly empty....so I'm not sure what the problem was. Either way, it felt passive aggressive. Lots of little stuff. Asked for the apple to be cut into a few slices for my one-year old. Didn't happen. There was guacamole on the inside of a grill cheese sandwich as if they didn't take the time to wipe the knife off before cutting the sandwich. Were no tops for the water cups. When I'm carrying said 3 water cups - two without tops... and looking like I might need help... would you mind at least pretending that you want to help instead of looking past me? I mean.... I really only want to leave good reviews, but this was just not a great time. It could be that my bar is too high. It could be that this store's bar is too low. Let's do better?! read more

Terrible more than half the tables were dirty. Food was horrible....Panera has gone way down hill. For what you pay they got to step it up. not rushing back. read more

I love Panera! They have fresh nutritious food at good prices. The service is quick and the staff is courteous. I read that one reviewer demoted the restaurant for limiting wifi...really? You go to a restaurant to EAT. The wifi is extra. I also love that Panera donates left over bread to feed the homeless. read more

Twice i have ordered a pick up. The round trip is about an hour. First bad order, we got home and the Turkey Bravo had one thin slice of Turkey. Called and manager said, new person working and told us next time in that city, he'd make it right. He did do that. Today, did same order, got home, one piece of turkey, no cheese and bacon crumbs..really?? that store that messed up!! Both sandwiches were made like that. Even took pictures. Sent complaint, guess we will see what happens. The price they charge for a sandwich and you get home and it's missing stuff and one piece of turkey. Crazy. I could have made one better myself and saved money..this Panara has to be the WORST one in High Point on Penny Rd read more

I placed my online order for "Rapid Pick-Up" and it was anything BUT rapid. My order was placed at 5:06, and scheduled for pick-up at 6:06. My husband arrived promptly and was told "your order didn't print so you'll have to wait an additional 20-25 minutes for your order"....I was more than irritated. I called and asked to speak with the manager. He then had to consult with the general manager, and neither of them wished to resolve it monetarily as "my husband was already gone"....SERIOUSLY!!!! I've posted on FB about my experience as well, but by the looks of the other reviews, it doesn't appear that it will make a difference. So, I'll take my personal and CORPORATE business where they seem to have it together! read more

i had a great experience dining in with my family. They showed superb customer service in a timely fashion. I would recommend this place to anyone looking for a good and healthy meal. read more

I give them 5 stars for their service. I came in with a large order at 7:15am on a Sunday morning and they did not give me any push back and worked incredibly hard and diligently in order to get the order to me in a timely manner. The manager and individuals working are very respectful and also helpful. read more

We weren't told that a sandwich could only be halfway finished and were still charged full price. Website is no better. Okay place for casual lunch but don't ever go here for dinner. read more

The soup was great. Nice and hot. Nothing like getting a bowl of soup to find it Luke warm. The salad was delicious and the ingredients fresh. The food was prepared quickly and the staff was friendly. Only negative is they ask if you want to add a .99 cent pastry to your meal but had barely any pastries left. Mostly all they had left were cookies. To bad there scones are wonderful and I would have loved one. read more

Panera Bread - Asian chicken salad and potato soup.....yummy - Sandwiches Near Me - High Point, North Carolina

Food was average. Soup was Luke warm. Tables were not cleaned. Should take more pride in the cleanliness of your store and the food you serve. read more

Looks like my sandwich was just thrown in the box, super sloppy. All of the sauce is on the outside. & on top of that my order was incorrect. Definitely not worth the money. read more

Dirty. Plain dirty. Wait was long (2pm on a weekday). Food was Panera quality food.