waited 45 minutes for a salad for my wife. horrible customer service, worker even came out and seen my car at the curbside pickup. won't be coming here again. read more

I went into the Hanford store this morning for the first time since the pandemic has changed everything. I picked up a pastry ring and went to the counter where an associate met me and asked " cash or card?" Just those 3 words. I replayed that it would be on my card. She then waved to her right and said " that'll be on the kiosk, just ask if you have any questions." I found the kiosk and it was out of order so found the other one and tried to complete my transaction. I could not find my item under the descriptions so I turned to ask for help. There was not a single person at the counter. I approached the counter and waited 2 to 3 minutes and no one came out. I then tried again and was finally able to complete my transaction with absolutely no help. I was the only customer in the store at the time. I did attempt to call to speak to the manager twice, neither time during the indicated " busy hours" and there was no answer and no answering machine to request a call back. The pastry was just ok, somewhat stale though. This is NOT the fantastic service and food I had come to expect from Panera by any means. I am afraid this pandemic has become an excuse to provide less than acceptable service and I simply do not accept that. read more

A delicious healthy choice for a meal. Every meal I've ordered here has been rather tasty.

Thief French onion soup is very tasty and perfect on a chilly afternoon. I like it with a sandwich. It was served hot and in a timely manner. The serving is a small cup, it would be nice to have a nice big bowl option. There is a small patio so when weather is nice you can eat outside read more

I really don't like waiting in line without a word - greeting - just a moment - or anything - for 5 or more minutes while 3 or 4 employees meander around, walk by, and just generally ignore us. We walked into Hanford Panera up to the counter of vacant registers. One clerk was boxing pastries a few feet away. No "Hello", no "I'll be right with you", no anything at all. At least 5 minutes. Maybe this is the new way of service, but I think it sets the stage for a totally bad experience. Finally, a passing by cook noticed there was a growing line at the unoccupied registers, and called "Lizzie," who was in the food prep area, over. This was the same person that I had noticed looking our way 2-3 times without apparent care. Lizzie came to the rescue, although appearing somewhat disgruntled. Without kindness or smile she took our order. I then noticed her name tag. It said "associate trainer"! Ha! I think Lizzie as well as the rest of the clerks need some training. When my wife spoke to the manager, she (the manager) was nice and said she would bring it up at a meeting. We'll see what happens the next time we are in. Meanwhile, one star. You may think I'm pounding the drum a little loud and maybe I'm old fashioned, but I don't care to go anywhere to spend money and receive poor manners and lack of common courtesy. Nobody is too busy to say "Hello." read more

Best soup, bread, sandwiches and salads in town. Good clam chowder. GREAT creamy tomato soup. Desserts are amazing. Probably the best chocolate chip cookie I've ever tasted. I would be 500 lbs if I worked there. Their food is always fresh and tastes fantastic. Their staff is wonderful as well! Wireless internet available and it's nice and cool in there! Great place to study!! read more

My most favorite place! Its like starbucks but more chill! Recommended dish, mac & cheese and creamy tomato soup! Yummy!! Great place for students to study as well as have meetings. read more

Great food! Pricey for a sandwich, but well worth it i say. This is only Panera I know that gives Military Discount.

Their fresh baked bread selection is extensive, and not too pricey if you like artisan breads and fresh bagels. I've been here twice. The first time I was disappointed with my tiny $6.00 sandwich and soup combo. The sandwich was waaay too small and skimpy for the price. On another visit I had the super thin crust pizza and it was, in my opinion a much better value for the money. Wireless Internet and a Starbucks-like feel make this spot good for lounging/loitering or doing homework. Cheers! read more

Did the rapid pick-up for the Strawberry poppyseed salad with chicken. Paid $10 for wilted, brown lettuce salad. What a waste of money. Took 3 bites of the good pieces I found and tossed the rest in the trash. You'd think for a chain that specializes in salads and sandwiches, they'd pay more attention to the produce they're serving. read more

This location has been a disappointment to me over time. Tonight I ordered a Green Goddess Cobb Salad with Chicken and they did not add the chicken. My sons grilled cheese sandwich was over cooked and hard. Their employees seemed irritated in their tone, including interrupting me when I was in the middle of an order. Although we got our food to go, the restaurant was not as tidy and clean as it used to be. They ran out of yogurt and did not even care to ask us if we preferred an alternative. The employee just threw an apple in the bag as a substitute. I knew that they had ran out because I was waiting right next to the counter and had overheard. When I mentioned it to her and said we'd prefer chips, she threw the bag towards me. Panera's menu is way too costly for this kind of treatment and professionalism. Hanford is up and coming with several restaurants with very good customer service and great food, so this Panera needs to shape up before they get shipped out! read more

Lunch time is a fun time and I really enjoy the creamy tomato soup!! Always a good choice!!

Used to be good. Going downhill. Lots of incorrect orders. Seems understaffed at most times.

There isn't much competition to speak of, but this the best chocolate croissant in Hanford.

This location is such a disappointment, last straw! Never again will I return to this location. This location is the worst! It's always dirty, customer service is horrible. Girl at the register stood there just looking at me when I walked up. Didn't acknowledge me no, hello? No are you ready to order? just looked at me I had to ask her "are you ready to take my order" her response was "yes"...... Orders are always behind, people are sitting around waiting for take out orders. Dine in wait time even longer, I waited outside in the patio area for 25min. I ordered the pick two half Modern Greek quinoa salad (added chicken) and Turkey chili. When the buzzer finally went off I go up to get my order and the salad was missing the dressing and of course the chicken that they charged me extra for the chili was extra thick and cold. Made me wonder how long that order was sitting there before they paged me. This wasn't the first time my order was either wrong or cold but it's my last! read more

I LOVE the rapid pick up option. I ordered my food using the app, and it was ready at the time it said it would be (nice and fresh too!)

I love Paneras! Always good food when I am there. Have only had 1 mediocre visit but I go alot so I guess thats ok.

This place is always dirty. Crumbs everywhere and. One of the tables are ever wiped down. Also very expensive for what you get. The portions are very small and inconsistent in general. read more

Food was good and have normally had a good time here. Only issue is that children run around the dining area, climb all over tables, and are generally disruptive to all of the customers without staff or management doing anything about it. read more

Menu is good but the staff is HORRIBLE!! There is absolutely no customer service ay all and nobody seems to know what they are doing. I tried placing a mobile order at 7:05, the item I wanted is not an available option...bagels. I called in trying to place it over the phone, i was hung up on. Call again, all I got was a lazy time saying to keep trying. No offer to take my order. I finally place it as ASAP pick up since I'm on my way to work and received a confirmation it would be ready in five minutes. I arrived fifteen minutes later and saw my order was not in pick up area so I ask cashier for it. She points at a bag as says it still needs to be toasted. I ask for an approximate time...brushes it off and says she doesn't know. I questioned her on my order and she gets the manager... what an example to set for her employees. She does not address me or my concerns despite the fact that her employee pointed me out to her. She just waddles away at a slow pace never addressing me. I am already late to work and NOTHING is getting done to address me or my incomplete order. read more

I love the consistency and the fresh selections. I also like that they are just a little expensive so the people who usually frequent there tend to be a little classier that your average burger king crowd. Yeah, pretty stupid reason to like a place, but when I feel like having a nice lunch with out spending a ton, I like to come here. read more

This place is a great sandwich place in Hanford (though it is a chain) with great soups and good sandwiches. This location had a very friendly employee who actually ran us through the entire menu since we had never been to a Panera. We ended up getting the black bean soup and some vegetarian sandwich (which was good, but not great). The soup was excellent, although the sandwich lacked a lot of the essential ingredients, I think. They also have snacks and drinks in case you are not wanting a full meal. I just recently heard there was a Panera closer to Fresno, so I think I will stop by that location! read more

Food was great. Ordered the 1/2 chicken Caesar salad and 1/2 broccoli cheese soup. Food temp was perfect. Also had a half Bacon Turkey sandwich. Food was brought out to me. Customer service was great, some tables were left dirty although I believe the restaurant encourages patrons to clean after themselves. read more

Another wonderful place to eat. Prices are decent, but not cheap. However, you tend to get quite a lot for your money and the rewards program isn't too bad, either. The soup in a bread bowl is absolutely wonderful. read more

Excellent coffee and pastry. Great place to socialize with family and friends.

Always great food. Get the pick two, broccoli & cheddar soup w/ bacon turkey bravo

Food was GREAT the customer service was even better! Alex at the register not only did fantastic at the front, patiently waiting for our 3 orders, she also came outside to check on how we were doing. I'm pleased and impressed. read more

I want to like this place, but I just can't. I've been here a handful of times and my order has always been wrong. They have always been quick to fix it, but gettin up 3 times to ask for stuff that they forgot is kind of annoying when you're paying for a $10 small sandwich. But overall the place is nice to come sit and work on homework at, or just relax and sip on a hot tea. read more

Chicken Cobb salad and green tea is bomb that's really all I ever order. I did have the blubbery scone and the sugar free gluten free cookie which was very good. Last night I order the chicken Cobb w/o avocado and the order taker rung it up correctly but the preparer put it on by mistake, I'm allergic to avocado so this ruined my meal. I called and complained and was told to come back tomorrow since they were now closed and they will remake it for me. They also was out of bread and offered me a apple or a bag of chips you know we come for that bread don't play but I do recommend just check your food before you go. But since my husband had went I had no way of knowing until he got home. read more

This place is my favorite spot to eat! Great food and baked treats/bread. I love the new Panera App with rapid pick up! I can usually get my order within 10 minutes or less and I've had no problems with accuracy. read more

Why offer a service if your food isn't going to be ready. I ordered my large order the night before in order to not have to wait, like I am at this moment. I work & was simply trying to be pro-active . Now I will be late & I have received no apologies, nothing. Such poor customer service that I will not be s return customer! What is the point of rapid service or having on line services read more

Nice employees but they always skimp when I get a sandwich. I pay too much to basically get only bread

Flavor wise, they do the best they can, but because they are really healthy, it hard find to find something that really stands out and really flavorful , but but ill continue to go here because of the great service and healthy food!!! read more

I will not be returning. Rude workers. Filthy restrooms. And they got my order wrong. Very disappointing.

It's really nice, in a smaller city like Hanford, to have the option of going to Panera Bread rather than an everyday Subway because they offer specialty sandwiches. My favorite is the roast beef asiago. The sandwich has thick slices of roast beef that have a little bit of a marbled effect from the fat in the meat; the smoked cheddar adds some hearty dimension; the asiago cheese bread is a freshly baked artisan bread; the red onions and horseradish sauce give some bite to the sandwich; and the dill pickle on the side is one of my favorite parts of the meal. My favorite things from their bakery section are their chocolate chip muffies (the best part of a muffin is always the crusty top, so muffies are just that--I often wonder if they took the idea from Cosmo Kramer); the chocolate filled croissant is heavenly; and, their cinnamon raisin bread is very tasty, can be bought by the loaf, they will slice it for you if you like at whatever width pleases you and it makes an awesome french toast in your own kitchen! read more

Never had been to a Panera Bread before. I chose the pick 2, you select from an assortment to get a nice soup and salad combo (or soup and sandwich). The food was warm, fresh and quick. Very reasonable prices and heavenly aroma for bread lovers. If you are watching salt intake stay away from the yummy but salty soups. The spicy chicken salad was very nice. They had sliced lemons available to put in your drinks, I was pretty much sold on the place after I saw that. Tasty, fresh food, relatively healthy, made fast; who could ask for more? Don't got to that fast food drive thru, go to Panera, you will be happier for it. read more

Great food however the catering delivery has not been on time for the last three times I have used them. They run an average of 20-30 minutes late. Keep that in mind when you use their catering delivery. read more

I love this panera, they are always so fast and their food is delicious. The people that work there are friendly and patient and if you have any questions they are always there to answer. Plus they always ask for your rewards card. read more

So I've found Panera to always be somewhat delightful, had some issues with my orders from this Panera before, but nothing too concerning. I would like to admit a problem for them since they apparently have no idea about it. The tables are always, ALWAYS, dirty. Crumbs, old food, CRUMBS. No cleaning crew? Idk. Always finding myself having to do their job for them before I eat. Anyways... Today... man, let me tell ya.. Went to pick up an order we placed online. Sobu edamame, strawberry poppyseed salad, caprese sandwhich, and some 7.50 grilled cheese for my daughter because they were out of kids grilled cheese (wtf?!) anyways.. poppyseed salad had two versions, one with chicken, one without chicken (of course we got the one we didn't order). Next! ..The sobu... had an immeasurable f***-ton of cilantro on it....just..why? Despite that.. it was still subpar. And last, and preferably my favorite part of this ill fated meal; caprese sandwhich. Anyone, with a decent amount of common sense (which I understand is not the case most of the time) knows that there is cheese in a caprese sandwich. Or a caprese salad. No cheese, just arugula and tomatoes. I mean really? Is your job that hard?! It's a CAPRESE SANDWHICH (caprese salads cousin). CAPRESE. Anyway... won't be going here again. read more

My favorite place for pastries/bagels/bread. I didn't give them 5 stars only because I don't care for their lunch menu. I've never had a better bagel than the Cinnamon Crunch Bagel at Panera. That along with a cup of their coffee really hits the spot. I've also used Panera to take Bagel Packs to clients and they have been excellent to work with. I call in my large bagel order the night before and it's always sitting there waiting for me when I arrive in the morning. read more