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Panera Bread

2.6 (53 reviews)
InexpensiveSandwiches, Salad, Soup
Open • 6:00 am - 9:00 pm
Updated over 3 months ago

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my french onion soup with NO CHEESE ... when i ordered extra cheese
Caroline H.

I've been a loyal customer for years, but today has been a total disaster. I did an online order for bread, yogurt and a pick two. My order arrived timely; however didn't include the yogurt. I called the number to report a problem that was on my emailed receipt (and on their page) and it was a fast busy for over an hour and I called from two different phones. I called again and it just rang and rang and rang. Then, I called their customer service number and was on hold for 25 minutes and the call disconnected. I tried to reach Panera via their website but there is no option to get in touch with them other than the prefílled q&a's that don't address real time issues. I went to Twitter and got a response within 5 minutes, BUT they gave me 2 $3 credits to use within 30 days. That doesn't even cover what I paid for the yogurt with tax, tip and delivery and now the last hour and a half of my time to get someone to actually listen. This isn't the first time this has happened either. It's happened with pick up orders (missing modifications that i've paid for), missing items, food looking thrown together and poor quality. So now since no one will answer the phone at the store ... now everyone can see their terrible customer service.

Terry E.

Unless you're only eating dessert, don't eat here. The desserts are a 7.5 but everything else is a fail. I ordered a grilled cheese with no bacon. It came with bacon. They redid it and brought it back 20 minutes later .... pretty sure it was the exact same sandwich with the bacon picked off. It was cold and hard and tasted like bacon.

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6 years ago

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10 years ago

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16 years ago

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8 years ago

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9 years ago

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8 years ago

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11 years ago

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17 years ago

Great stop for lunch or just baked goods. Always something new to try. I love it!

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14 years ago

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9 years ago

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10 years ago

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10 years ago

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9 years ago

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Review Highlights - Panera Bread

“Bacon Turkey Bravo was delicious, but huge!”

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Uncle Cheetah's Soup Shop - The beans in beanless chili

Uncle Cheetah's Soup Shop

4.4(287 reviews)
3.9 mi
•$$

Normally this is my go-to spot on a chilly day. It's close to home and always have so many options…read more I've never had a soup here I didn't love and the staff are all friendly. They will let you try samples in store if you ask. I recently tried their new summer menu and while the picnic burger was delicious, I expected it to be a bit larger for the price (it was on a slider bun). The Hawaiian mac salad was tasty, but was a little heavy handed on the red onion for my own personal preference. I will for sure be trying some other things on their picnic menu, but honestly looking forward to the fall hoping that they will switch back to their regular menu with soup and grilled cheese. I support whatever helps them stay open since I assume soup isn't the most popular option come July and heat waves!

I was craving a grilled cheese and some soup recently so I ordered a pickup order from Uncle…read moreCheetah's Soup Shop. Their menu includes 10+ different soups each day, as well as several sandwiches and some salads. I ordered the garage sale: white cheddar, fresh mozz, rosemary goat mousse, havarti, and swiss on challah. I also got the steak and mushroom soup and the snert soup for Nate. When I arrived my order was waiting for me - it was nicely packaged and secure so everything was safely contained for my short drive home. The sandwich wasn't very melty, I ended up heating it up in a pan myself which helped. It was super tasty, though! I love the combination of cheeses. The steak and mushroom soup was really good, with chunks of meat in a creamy broth. The snert soup was very salty! The menu description indicated the snert soup should have sausage or kielbasa in it, but we didn't notice any. The restaurant itself is pretty small with limited seating, but I'd probably just order there next time. You can also get samples.

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Uncle Cheetah's Soup Shop
Uncle Cheetah's Soup Shop - Raspberry Beret

Raspberry Beret

Uncle Cheetah's Soup Shop

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New City Cafe - Micaela pizza (pepperoni and pineapple)

New City Cafe

5.0(3 reviews)
2.7 mi

This is (still) one of the city's coolest hidden gems! New City Cafe is a student-run restaurant…read morethat serves wood-fired pizzas, salads, soup, and bakery items. Their mission is "empowering youth to reach their full potential" and all the teens we interacted with were so great and polite. They're only open on Thursdays in the summer from 4-7 pm, but it's definitely worth seeking out if you like pizza with a purpose. They offer specialty pizzas that change each week, in addition to cheese pizza and pepperoni pizza. You can even build your own pizza with their farm fresh ingredients (literally, they source many of their ingredients from the 1-acre urban farm located next to the cafe). There's lots of outdoor seating as well as a super cute dining area inside with a colorful and fun mural. You can order online ahead of time and take your food to go as well. Nate and I tried the Micaela, a pepperoni and pineapple pizza, and their supreme with pepperoni, bacon, sausage, onions, peppers, and mushrooms. The pizza came out quickly and it was so delicious - super cheesy and flavorful. I love the char on the crust that comes from the super hot wood oven. Prices range from $10-$15 and they have at least one vegan option each week. We sat inside and it was nice and cool, but it did get pretty loud. Family-friendly spot, we saw lots of kids. I love the mission and food at New City Cafe and make it a priority to visit at least once each summer. Hoping I can make it back again before their season ends!

They don't miss. Their soups and salads are always SO GOOD. Their pizzas take the cake, though…read more I've never had a pizza in West Michigan like it. They use a sourdough base from Field and Fire and cook each pizza in a brick oven. Every week, their menu changes and I haven't had something I didn't like. I love that everything is fresh and locally grown/sourced, as well. 10/10 recommend!

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New City Cafe - Indoor seating area

Indoor seating area

New City Cafe - Cucumber salad

Cucumber salad

New City Cafe - Outdoor seating near the pizza oven

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Outdoor seating near the pizza oven

Zoup! Eatery

Zoup! Eatery

3.0(53 reviews)
3.7 mi
•$$

Today I was craving a healthy yet speedy lunch, so I thought Zoup was the perfect choice. I got…read morethere when there was a reasonable line of 2-3 people, but there was only one register open so it took about 5 minutes just to order. Also, I think some of their staff were new there because the team of 5-6 people prepping orders were very slow for the number of employees. There were 2 orders in front of me yet it still took almost 6 minutes for them to assemble my chicken fiesta salad, ladle some soup into a cup, and put it in a bag. The biggest disappointment of my visit was that the people prepping taking orders gave me just the food-no napkins or utensils!! Honestly, do I need to actively ask just to get the bare minimum I need just to even eat my food? Are they expecting people to bring their own metal spoons? Is this a regular practice for Zoup? Perhaps the staff was new or undertrained. I'm willing to give them the benefit of the doubt. That being said, the food itself was great. Nice fresh French bread-crusty on the outside, soft & chewy on the inside. Chicken pot pie soup was thick, warm, and comforting, although I could have done without the potatoes in the soup (I feel like it doesn't quite belong there). The salad was the all star-creamy and delicious chipotle ranch dressing, well balanced toppings, large slices of fresh chicken, lime juice flavor, a nice bean, corn, tomato salsa, and crunchy tortilla strips. There was kale in the salad, but everything else was paired so wonderfully that it was actually enjoyable to eat the kale! The review would have 5 stars if speed & quality of customer service was better at this Zoup. (Would've gotten only 3 stars except the food was so good.)

Food is good, but pricey. A small soup and macaroni and cheese and a drink was $27. Ridiculous for…read morethe amount you get. Should be half the price. That is why they are no longer in business byM6 and Byron Center. They priced themselves out of the market. Prices are NO good if people can't or won't pay.

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Zoup! Eatery
Zoup! Eatery
Zoup! Eatery

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The Pantry - Banana bread latte and robin's egg cold brew

The Pantry

4.8(12 reviews)
4.1 mi

This is a cute little cafe/flower shop that also sells some fun items and take home meals. I've…read moreseen similar concepts in some of our nearby lakeshore towns, and I think it's a nice combination of retail/coffee shop/cafe. It has a European feel to it that I enjoyed. Nate and I stopped by on a Saturday morning to try some of their seasonal drinks and get a light breakfast. The menu includes some hot food items (breakfast sandwich and quiche) and a small selection of pastries. We got a bunch of things to share: banana bread latte, a breakfast sandwich, slice of broccoli ham quiche, and a cherry almond scone. Everything came out on a counter near the ordering area and they called out our name. The drinks were tasty but I preferred the robin's egg cold brew the best. The banana bread latte didn't have a lot of banana flavor; it mostly tasted like the spices you'd associate with banana bread. I really liked the food we tried. The quiche was one of the best I've ever had. I'm actually still thinking about it days later. The texture of the egg was silky and custardy, not at all spongy or dry. I thought it was divine but if you don't like that texture, it is not for you (flan-like). The breakfast sandwich was a bit bland -- I asked for hot sauce but they couldn't find any. I appreciated the texture of the biscuit, and the egg was also tender (not as custardy as the quiche). I don't usually like scones as they tend to be dry, but theirs was flaky, buttery, and delicious, with a very almond-forward flavor. I would definitely order more quiche and scones. There were quite a few people coming in for pickup orders on a sunny Saturday morning. If I lived closer, I think I'd come here often. I'd be curious to try some of their take home items or lunch.

I came into The Pantry around 10:30am and there was only one table left available. I took this as…read morea good sign that people must like this place. I parked in the back of the building and there were plenty of parking spots. I had a cappuccino because I had to try their coffee. It was great! I got some other things to try - the Asian salad and the carrot cake. Both were very good. Salad had tons of chicken. And the dressing was light and fresh. Carrot cake was freshly made and the frosting was amazing!! They had some different options in their take home fridge - some chicken lasagna and curry chicken salad to name a couple. I would definitely love to try that chicken salad one day. This place was the perfect coffee shop/bistro. I wish I lived closer by so that I could try more!

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The Pantry - Inside

Inside

The Pantry
The Pantry - Banana bread latte

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Banana bread latte

Panera Bread - sandwiches - Updated October 2026

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