All Culver's are not created the equal. The staff truly make all of the difference and this location is testament to that. We were hungry and had been on the road for over 4 hours. It was 114 PM when we exited at Jenison, MI to grab a lunch at Culvers. We're both huge Culvers fans but other than one visit to a location in New Glarus WI 20 years ago have not had any in the City of Chicago till a couple of years ago and its been a treat each and every time. Unfortunately the customer service in Chicago isn't always friendly as the staff usually act as through they are doing you a favor by taking your order. I've never waked away from the counter with a smile until this visit. Culvers #263 in Jenison MI is clean, safe, delicious and very friendly. I saw that they had a new limited edition burger that I had to try and am I glad that I did. A TRUE GAME CHANGER: The Pepper Grinder Pub Burger. It was so good that I bought another on my way home to Chicago. But it wasn't just the burger that was impressive. The clerk at Register #3 at the 1 PM hour was very friendly and referred to my LA GUNS shirts and talked about how much he likes the band and wanting to see them live. My friend who was driving on this long road trip had the Mushroom and Swiss Melt which is her favorite and she mentioned how rare it was to have very friendly and pleasant service something that is very unfamiliar at a particular Chicago location. When our orders were brought to our table it as with a smile. We're coming back through in a few months and will be making the stop again. THANK YOU! read more

Culver's - Burgers Near Me - Jenison, Michigan

My concrete mixers sat on a counter for 10 minutes, melting, before someone realized they were mine. I even asked and no one knew what was going on. Every time I go there, the staff seem very incompetent. read more

Drive through with lots of options. The restaurant offers drive through or dining in. Service was good. They market themselves as making food fresh so it does take a minute. The food was good and packed neatly. No items were missing. We like that although it's fast food they offer salad options and unique things like soups, ice cream, shakes and so much more. Great place to grab some fish, burgers, salads or chicken sandwiches. Staff seemed to communicate well making too! We ordered the spicy chicken sandwich, side salad, cheese curds and onion rings. All items were fresh and tasty! read more

Food was good. We didn't notice until we got all the way home that an item was missing from our order. Don't trust their internal process. Always check to make sure you have everything if you are carrying out your order. read more

Lowkey good food the service can be a bit slow on some days, especially with larger groups. Deff worth the wait though. BRO THE ICE CREAM AAAAGHHHHH read more

If there's any fast food chain that delivers on consistency, it has to be Culver's. You won't find a better burger anywhere else. While Culver's is known for many other items from their menu, the burgers for me are the crème de la crème. Culver's double bacon deluxe with cheese curds and a Diet Pepsi is peak lunch. When smash burger meets gourmet, how can it be topped? This stop was just like the others; quick, convenient and very tasty. read more

Culver's - The Culver's Bacon Deluxe - Burgers Near Me - Jenison, Michigan

I ordered the single cheeseburger with Lettuce and Tomato,mayo, fries and a lemonade. I ordered Kids meal butter burger with cheese. Small diet root beer, vanilla custard And Small cheese curds Side of cheese sauce My last is TAYLOR not TARA as listed on the order. My order came to me as: DLX DBL. Ketchup Mustard, CURD. NOT EVEN CLOSE TO WHAT I ORDERED. I just assumed she gave me the wrong order. She said she would get me the right order. So I waited and waited. I then realized she never gave us the Curd or sauce.. I DID PAY FOR THAT. She ran back and got me sauce but no CURD ORDER: AAAM3L7WANA3. 11:55 AM. I FINALY GOT OUT OF THERE AT 12:13 VERY DISAPPOINTED. NEVER AGAIN. Just awful read more

The shining star of the Midwest. Worth every penny, every time. Frozen custard is infinitely better than ice cream. Get the cheese curds, they will change your life. Note: stop making the FOD weird combinations for boring people. I want something that will stop my heart. Anyway everything else is great :) read more

We are regulars here. Usually find the Burgers and soups always fresh and full of flavor. It is usually kept clean and service good. The prices do keep going up. On this visit was disappointed with the fish basket. Super greasy could have used a paper towel instead of the plastic plate they put it on. The roll that came with it soaked up the grease -not tasty. Mashed potatoes tasted like instant and the tartar sauce was meh. It seems at the higher price point for Culver's $9+ the dishes should be just as good as the rest, if not better. read more

Something is wrong with the custard. I have tried it from here several times and there is something not right about it. It has a gritty almost curdled texture to it. I am not sure if they clean the ice cream machine but it is only this location it happens at and it's every single time I've come there. Some one needs to call the health department and get that looked at. read more

During a time of restaurants being short staffed and struggling to find good workers, this Culver's has plenty of hard workers who serve you with a smile and always work at 100%. We started to go to Culver's for a late night bite a few weeks ago, and now we go almost 4-5 times a week here. The service is always amazing, especially from Gaby who usually is the one who ends up making our Concrete Mixers every night and always has a smile when taking our order. The back kitchen staff seems to consist of the same guy every night, and he's always made our food exactly right and it always comes out tasting great. Usually when we go get fast food we expect one or two things to be wrong, but we have never had any issues here. For a place that has fairly young workers, a large constant traffic flow of customers (drive thru is always jam packed full), and an expansive menu this place does everything right for fast food. I cannot recommend this specific location highly enough if you're getting hungry around 10pm and there are limited options. The workers do such a great job, please give them the decency to treat them with respect if your food takes a long time, it's amazing how well they can work with how busy they are. I hope the workers here have good management and appreciate their hard work, because without them this Culver's would not survive. It's always the same people so I have to assume they are being appreciated, and we will always be repeat customers at this location because of them. read more

Curbside was supposed to be ready by 1:04 (I ordered at 12:53). I was there at 1:04 and let them know. At 1:09 I let them know I was there still, and replied to the email that I was there. At 1:20 I called the restaurant and finally reached an employee who said they were bagging my food. When it arrived to my vehicle, not of the soda's were marked which they were. I was missing utensils and napkins, straws, and I was missing the applejuice for my granddaughter. The employee wasn't helpful in replacing the missing items nor in trying to calm the situation of being over 15 minutes late. I called the store to ask for the manager and an employee finally answered. I had to repeat the managers name (from the receipt) 3 times, and then after a long pause the employee asked if I wanted to speak with him. I explained that I was upset at the service and was missing items, and yes I wanted to speak with him because that's why I called. I could hear the owner in the background telling the employee just take a message rather than servicing a customer. I highly recommend never going to this Culvers location and question utilizing and Culvers location in the future read more

This Culver's leaves a lot to be desired. The person taking the order had a bad attitude after trying to sneak in extra toppings to add to the cost of the order and didn't seem happy when they realized that their little game was not going to work. Second they forgot to put fries in with the order and they called that complete. Will not be going there again. read more

We have been there three times recently and every time the hamburgers were not only cook but burned. Not just the edges but the entire patty was dry and very brown nearly black on one side. Use to love Culver's but since the hamburgers are overcooked I will skip. read more

Good food, reasonable prices.... IF You get what you order. which rarely happens. yesterday, order food for my family, got home they forgot all the fries, and cheese curds. Agitated I called the store and told them. they said I had to come back to correct the issue or forget it. I said I couldnt drive that far back for fries. She said there was nothing they would do then. MORE agitated. she hangs up on me. I called them back she said I yelled at her. WHICH I DID NOT!. even my wife said I was quite calm and composed. Good food, they NEVER get the order right. almost like they TRY to mess it up. awful service. Update. Week later. absolutely NO response from 'management'. I think my family is done with Culvers. read more

I went to this Jenison Culver's last night, and it was a disaster. All we ordered was one concrete mixer, and we waited in the drive through line for 30+ minutes. Ten or so people behind us got their entire meals before we got our one ice cream. I went inside to go check what was going on, and I was told that our order was lost. Finally, after like five or ten minutes inside waiting for them to figure it out, they finally remade it... and the order was still wrong! It was a vanilla concrete mixer with two toppings, how can it be so hard? read more

We are Culver's fans and go to any location we can find, but this was the worst fast food experience of ANY that we have ever had. Felt bad at first but the staff have zero awareness to stop taking orders and try and get some food out that was luke warm to people who had been waiting 25+ minutes. Then after finally receiving and running out, of course, our order was wrong. Will do my best to advocate anyone in the jenison/Hudsonville area to avoid at all costs. read more

Kris is the most awesome worker ever, she has so much patience every time I go and simply sooooo nice!! The food is obviously always amazing. It's always just a fun atmosphere there. read more

Save the comments for later foods to good! Did I mention Fresh?... Fast.. and Fucking Fabulous lol :) great job Jenison crew!

Honestly for a fast food restaurant they aren't the fastest because they serve fresh to order food. At least this location does. And it hasn't been a let down yet. Their cheesy chili fries might be the better than checkers. Good spicy chicken sandwich too, but might not be as good as chic-fil-a and Popeyes. Still good quality and employees seem nice and on target. read more

We regularly visit this location. I hopped on to check their hours for today (a holiday) and noticed their rating. After reading a few of the reviews, I noticed that multiple people mentioned they have visited this location multiple times and had good food and good service, until one time they didn't. And they chose that time to write a negative review. What in the world. The world would be a better place if people chose to write reviews after their good experiences, not just their bad ones. I would say that 90% of the time, we have fast, excellent service. Once in a while, it's just not super. And that happens...especially in the fast food industry. If you haven't tried to run a fast food restaurant in this time in history, please make a choice not to leave a negative review. If you don't get your custard in 25 minutes and see 10 cars behind you leaving, have some common sense to realize that your order may have been misplaced. It happens. Let's be a community where grace abounds. Thank you, Jenison Culvers, for your good service and good food. Highly recommend. read more

The food was always good, until this last and final trip. I waited 20 minutes for my food, with 2 cars ahead of me. They didn't put all the condiments on the burger, they forgot the fries for the chicken basket, (not to mention how tiny the 2 pieces of chicken tenders were for an adult). The general Manager,named John was rude, no one there smiles. This place needs better leadership. It's a shame a nice place to eat and it has become run down. This is the Jenison MI location. read more

Culver's - one onion slice one lettuce leaf 1 pickle - Burgers Near Me - Jenison, Michigan

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This is the second time I've had TERRIBLE service by Catie. This time my son and I waited and waited for our food only for me to go up and find out Catie gave me the wrong number. And so instead of her offering to refund for my inconvenience I was just expected to wait even longer for them to remake our food ... so when I stated this I was refunded my money and then I had to leave with my son. Very disappointing when you waited over 25 minutes for food and then to be told to wait longer to get it right but no offering to refund and still get the food. She was very rude and didn't have the capacity to offer customer service. read more

Insanely slow. Extremely inefficient. Sat in the driveway over 30 mins to wait for 2 sundaes.

Thank You for giving opportunity for special needs folks to be able to work. That made my day. Abby deserves a raise. She is very friendly and does a good job. It was very busy when I went thru the drive thru yesterday with my mom. The wait was worth it. read more

All I have to say, is the workers are slow....literally. P.S. the eggs were undercooked. it's a thumbs down for me

The favorite place to go after church on Sunday's for my family and I. It's nice and close, and the food is great. Service is really nice as well. I gotta give a shoutout to my boy Ryan who deserves a promotion for his coffee pouring skills. Have volunteered here a few times as part of a fundraiser and things run pretty smoothly back behind the counter. Visit here whenever you can because it's the best one around! read more

Speedy & delicious. Perfect spot for kids too! The fries are always fresh & the ice cream... OMG. I come here just for the custard. It truly is a great spot especially if you're in a hurry. read more

Definitely a step above other fast food places. The burgers are not overly amazing but they are made fresh. Actually, the burger itself is pretty good; I just wish they had a better bun. Decent prices and plenty of options. It can be crowded but it's a fun, friendly place to go! :) read more

This suppose to sell fish sandwich fast food eatery, but they do sell hamburger and other good stuff. Service was great. read more

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Great sandwiches! I love the crispy chicken sandwich and the cheddar butter burger. I was a little disappointed with the Cod sandwich though, I thought it would have had more tartar sauce. The onion rings and french fries are hot and crispy as well as the mushrooms and fried cheese curds. The chicken strips are always hot as well, however, the chili I found to be watery, which was disappointing. The custard is delicious though if you like hot fudge or caramel on your ice cream and it comes with it, I would ask for extra...I feel they don't put enough on. Recently I ordered a banana split but there was no banana or extra fudge, just strawberries, whipped cream and ice cream. I may have gotten someone else's by mistake. Who knows. Overall, it's a good place to eat. read more

Great food as always! The service was fast friendly and helpful. My burger was so delicious and the French fries I absolutely loved. Can't wait to go back. read more

Culver's - Burgers Near Me - Jenison, Michigan

This is my second review on Yelp, but the first restaurant. I am not one to complaint and am usually pretty patient. Last year during the lockdown, this location was non stop busy and they served the community beautifully with good food and great service. This year, there must have been a tremendous change in management, for the worst. One can almost understand how on a Wednesday, one would wait a half an hour in a short line, as the manager sent everyone extra home including their "food runners" But on a Friday night at 7:00, a restaurant should be running on all cylinders. Food ordering went as expected when busy, but once waiting for the orders, that's where two long lines of cars sat. No food orders coming out for 15 minutes. After another 10, one customer went in. He said all the orders were just sitting there and his was cold. About 10 minutes more, finally receiving my order, after being assured "our orders wouldn't be cold" I got a cold burger with rubbery congealed cheese. This location is so close to home and I've frequented it often. No more! read more

1st I asked for my order to be "to go" and it was brought to me on a tray. 2nd I ordered a small concrete mixer with Oreo cookies and cookie dough bites. When I got home and took a bite of the concrete mixer it had Oreo cookies and peanut butter cups in it. I'm HIGHLY allergic to peanut butter. I had serious allergic reaction after eating a bite of my mixer. I called the store and talked to Kaylee a manager and told her what happened. She apologized and told me to come in and when I said I'd be there after 4pm she said she would be there from 4-10pm. When I got there another employee said she wasn't there. I told them the situation and they didn't apologize for the serious mistake. They offered to make me a new mixer but I said I was about to go out to eat with a friend could I get a coupon instead and she said yes and "went to get them". She went and got a manager instead who then gave me my money back and that was it. No coupon no apology nothing. This was a serious mistake to make. Peanut allergies are highly common and if I had been deadly allergic to them it could have killed me. I work in a cookie shop and completely understand the seriousness of allergies and that yes though you can get busy employees need to be mindful that they have gotten a customers order correct. Employees need to listen better, pay attention, and be better at customer service. read more

We just moved to the area, and the past few times my wife and I have visited Culver's, a young man named Brandon has waited on us. His help and professionalism was on point. Extremely impressed with him and Jenison Culver's. Will be coming back again. read more

They were extremely nice there was an older gentleman working the register. He took my order with precision and the wait time wasn't too bad. The chicken sandwich meal was delicious! Oh I also tried their root beer and it was yummy as well. I think everyone should go there just to enjoy the environment. read more

I wrote a very long letter to them about the horrible service and food. Never heard a word back

The butter burger baskets we purchased had cold hamburgers with the curds and onion rings barely warm. It was the worse experience I have ever had from a Culvers!!! read more

We had a cod filet basket and new pretzel burger basket. Food was delicious and hot.

This location was my first experience with a Culvers restaurant. They have fantastic burgers, sides, and deserts. The service has been good during my experience. Definitely recommend. read more