We came in for lunchtime two years later. The service was a lot better this time. The ambiance is still the same franchise decor and clean. The food is always made fresh and is good especially the soups which you can also find on grocer's shelves. A feature which is nice is the timer window showing you where the order is in line similar to a hospital's wait board when a loved one is getting surgery. Final verdict: This location is Jeffrey approved...:) read more

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We have the sip club. So worth the money. Stop at Panera. Use the restroom. Get a dispensable drink. Love it. We try to visit ALL of the Paneras. read more

Panera Bread - Having a moment. - Sandwiches Near Me - Duluth, Georgia

Just had lunch. Got a half Greek salad & half broccoli soup, just a perfect combination. Everything tasted pretty fresh but the wait was just a little longer than expected and didn't get my protein in my salad. Other than that, very yum quick lunch. read more

Panera Bread - Sandwiches Near Me - Duluth, Georgia

This Panera franchise is very clean, modern, bright, and inviting. The workers were all very professional, courteous, helpful, friendly, and efficient. I had the spicy steak Asiago stack along with the Asiago croissant twists and a kitchen sink cookie. I was quite pleasantly surprised by the level of spice on the spicy steak Asiago stack, and it played so well with the arugula and the salsa verde spread and was a yummy and filling sandwich. By the time I got there they had run out of Asiago bagels, but even with their Everything bagels it was delectable. The Asiago croissant twists were light and tasty, and the ONLY problem with the kitchen sink cookie was how widely it disappeared - it was big, decadent, and truly addicting. All in all, I had a WONDERFUL experience here with yummy food with quality ingredients for a decent price! read more

Please wipe down the credit card machine, cash register, and counter. Food is good. However, the cashier needs to pick up pastries with a piece of wax paper instead of just using their hands. Employees should not use the same pair of gloves to handle cash register then grab pastries. read more

Just placed an order through Uber Eats. I received a call from Panera stating they did not have the bagel or spread I ordered. I selected a bagel and spread I was told they had in stock. WOW can you believe Panera still sent the wrong order. On top of them sending the wrong bagel it was just thrown in the bag. They did not even include the spread. This is the 3rd and final time this Panera has completely gotten my order wrong. My advise is if you patronize this location check your food. read more

I've visited this location a few times. The food is good...when they get your order right. Most of the time, they get my order wrong. There's almost always an ingredient or two missing from my order. Very rarely do they surprise me and get it right. I may have to go somewhere else from now on. Inconsistency is way too frequent. I had to take a star away because the bathroom is so gross. read more

Hmmm I don't usually follow reviews for chain spots. It's difficult to isolate what is unique to the franchise versus the specific location. For this Panera, I decided people deserve to know the difficulties they may face getting lunch. AVAILABILITY: The biggest issue at this location during my visit was the customization. They seemed to be out of bread... at a sandwich shop? All meals usually come with a baguette on the side, but they were out of that among a number of other salad toppings, including one of the greens. It meant that only a few menu items were actually available for order through the tablet upon entrance to the store. Now, upon visiting the counter, they seemed to have found a piece of baguette to accompany my meal, but there was some confusion in checking that there was indeed bread. SERVICE: Don't get me wrong, the people behind the counter were by no means rude. They just seemed to lack knowledge and a noticeable/approachable presence for customers entering. It seemed there wasn't great communication between the person behind the counter, the people in the kitchen, and the technology system intended to assist with orders. FOOD: This is the part of franchise reviews I usually don't find necessary - the quality control comes from higher up, so the idea is that once you've visited one, you've visited most. Well, this Panera is either a poor representation of the franchise, or Panera has really declined from its very straightforward branding of soup, salad, and sandwich lunch options. My sandwich had minimal veggies in it, so it was essentially a piece of not-fresh bread cut in half. The greens in the salad did not seem fresh. Nothing looked or really tasted edible, so I'd rather come here for a break from the heat and just stay hungry. Drinks in the fountain seemed to work just fine, which is helpful if you have the Panera drink subscription. I suppose I should have taken the hint when I noticed it was pretty empty indoors during peak lunch hours. I hope the best for this business, but I also hope the best for shoppers in the area. There aren't a ton of food options around here, so it's not a bad location for a restaurant to get some traffic. read more

Panera Bread - tables and chairs in a restaurant - Sandwiches Near Me - Duluth, Georgia

I ordered online the country rustic sourdough bread($9). When I picked it up not only the bread wasn't tied so I had asked to get the wire twist ties but also missing the both sides of bread. I questioned the staff about the missing side, she said "I didn't pack because.... well... I can go get it" I told her no. I am not sure what she did with the rest of bread but I'm not going back to this location read more

Panera Bread - Country Rustic Sourdough - Sandwiches Near Me - Duluth, Georgia

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If I could give zero stars I would. First we ordered off the kiosk which told me I could order a diet Dr Pepper only to find out after having to wait for the employee to respond to my question that no they did not have ddp. Ok, we round the corner and it looks like someone may have vomited on the floor. There is trash everywhere. I ask another employee where we get our self-serve cups and I'm so sorry I interrupted her because she was just as rude as the first person I spoke to. Asked if I could have butter and nope out of that too. This place is so gross. read more

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Dined in and waited 10 minutes before cashier asked me what I wanted. The funny think about it was the manger looked at me and walked away. I now see why this location has low ratings. read more

Very very slow! Took 25 minutes to get order. Soup and a sandwich should never take that long

Walked in and used the self serve kiosk to order my food to go, and the process is as simple as ever. It only took 6 minutes to have my order called which was great. While waiting for my food I noticed the restaurant was at a nice volume level for those trying to have a conversation or study. Very nice location and atmosphere. read more

Horrible experience, avoid like the plague. The turkey tastes like dish soap. No side items, they were out of apples and chips, and still charged us for them... The bread they offered as a side item was a flat baguette and hadn't risen properly. Close the doors until you can sort it out. The worse Panera ever. I tried to bring all this up to their management but didn't even offer to make amends. read more

Ordered food for $118. Spoke with the manager working on 4/10 at 11:50 am. My order was given without any labeling of what the sandwich was and they forgot all of the chips for the order. The manager was rude and VERY unhelpful and said You can pick up the chips, or I can refund you; that is our solution. I asked for the store manager, but she would not give me the last name and then hung up on me. I called back, and an associate answered and said the associate manager was outside getting herself together because she knew she was very unprofessional. I called back, and she lied and said she accidentally hung up on me. Will never order from that store again. Training needs to be done for managers at that store who are not qualified to handle customer service issues. read more

Felt like home. The food was delicious and the service was great. The booth was cozy and clean. My new favorite place for lunch with a friend. read more

solid panera! i've been to many but this one is efficient and the food is good. got the asian chicken salad and a good size piece of bread. coffee was fresh and the cookie was warm and yummy. it's still a little messy but better than most and quick. lots of parking. safe area. good and fast food. lots of options like the rest of them, plus i think a few more! prices are the same. staff is very nice. read more

We were just passing through and gotten 2 half sandwiches and a Mac and cheese with a small drink, waited 30 minutes for food. Got an under portioned Mac and cheese and super tough bread. Friend also got a grilled cheese but the cheese was not melted at all. Workers looked miserable and like they didn't want to be there. Bathroom had no toilet paper in one stall and the other stall just had a roll sitting out in the open. Normally don't complain but this was rather disappointing. read more

Panera Bread - Mac & Cheese - Sandwiches Near Me - Duluth, Georgia

Wow! Still excellent service! The young man who served my order at the car was awesome! I forgot an item when I ordered.and he gladly went to retrieve it. The food was excellent.... I had Cesar Salad w/chicken & soup ( sorry I had already started eating before I could take pics! Thanks I appreciate you guys so much! @panera bread! Oh ... it was a pick-up (corona) read more

Panera Bread - Sandwiches Near Me - Duluth, Georgia

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Recently got 2 Steak & white cheddar panini sandwiches to go . Check out the attached pic from menu and pic of the actual panini. The meat was a couple of days well done . It looks gray . Dogs had steak for dinner that night . Duluth Panera on Sugarloaf . read more

Panera Bread - Picture from menu - Sandwiches Near Me - Duluth, Georgia

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I WILL NEVER EAT AT ANOTHER PANERA BREAD AGAIN!!! On 4/10/22, I found a ladybug in my strawberry poppyseed chicken salad. This restaurant is located on 6575 Sugarloaf Parkway in Duluth GA 30097. Just the thought of knowing that I have eaten most of the salad before seeing the ladybug has me feeling sick to my stomach. I WISHED I COULD GIVE THIS PLACE A ZERO or NO STARS! I AM SO PISSED!! read more

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Umm... I don't even know where to start with this. I'm not expecting artwork when I order a sandwich but for it to not look like it got sat on would be nice. This is supposed to be the new southwest chicken melt. I included a photo of what Panera advertises and two photos of what I actually received. There was very little chicken on it a sliver of cheese and a squirt of some kind of chipotle sauce. So disappointing. read more

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I've loved Panera for years and this is my go to location. I will say recently the customer service is lacking at this location. Wait times have been long recently, which I assume is due to staffing shortages. Due to such, if you know what you want order ahead for pick up via the app or website. Some of my favorite menu items are the cinnamon crunch bagel, chipotle chicken avocado melt, cheddar broccoli soup, and the frontega chicken sandwhich! read more

I placed an order from this location through UberEats and although there were issues with my delivery I won't hold that against Panera. However, the salad which I ordered was extremely disappointing. I ordered the Green Goddess salad, which I normally get, that is supposed to comes with avocado as an ingredient. For the amount I received it was more like a garnish. There was maybe around 1 tablespoon of avocado in my salad if that. Half of the greens were wilted and the grape tomatoes tasted old, not fresh at all. They also did not include my side of baguette. I tend to pick Panera Bread over other establishments because of the quality they put into their food. But this experience really disappointed me and I will be sure to avoid this location in the future. read more

bugs crawling on pastries I'm sending to the health department each time I go in there they have bugs on the pastry I'm reporting them.

The WORST service I have ever experienced at a Panera all over the country. I placed my order and went to the waiting area, looking at the status screen. I hear people's names called as soon as their names are moved to the "Ready" section. Then my name got moved to the "Ready" section then disappeared without anyone calling my name to pick up the food. At this point I've gone up to the counter, thinking they're finalizing the order, only to see three people behind me come pick up their orders. (I've already waited 10+ min for 2 bagels and a latte.. others ordered much complicated menu items.) Already upset, I asked for my order and all three of the servers up there were confused and had no idea what was going on with my order. Even though it's been 10+ min, no one even started on my order. Without one single apology, one girl went to pick up a bagel from a pile that was sitting out in the kitchen for at least 5 min from what I saw (could've been even longer) and put it in a bag. Then she handed me a latte with whip cream which I didn't even ask for. Again, no apologies. I was pissed and asked what took so long. He didn't even bother answering and just kept repeating "they're making your order right now so what's the issue?" After asking 5 times the same question about what took so long this guy gave some bullshit response saying "It looks like yours was placed in the kiosk. We take orders from three different places. You need to understand that we go by the order it's been placed." Please help me understand why the names behind me get their orders and mine wasn't even started. If my name was first, then that means I've made the order before others and my order should've come up to the system before others'. I've complained to Panera and they think just a 5 dollar reward with no apologies will suffice.... what a horrendous customer service. read more

If looking for reliable WiFi, go somewhere else. Food is not a bad deal for the price; same with coffee and tea. But I've been burned by their WiFi too many times, and I'm here to save someone else the headache. read more

I stopped here to get breakfast before heading to work. I've been here a couple times before so I knew I wanted to get one of the sandwiches. I got the Chipotle Chicken Avocado Sandwich, and when I tell you that sandwich hit the spot. I was a bit confused when picking up the food since I ordered it from the mobile app. I thought the food would be placed on the take out orders shelf, but there was a shelf closer to the entrance that it was on. The staff was very patient and understanding during the mix up, so I appreciate that. I'll definitely be back here to try the other sandwiches and meals that they offer. read more

This place is too cute! Second at this location. The place is neat, clean, organized, and trendy. I love the fireplace and cozy booths. I love the layout of the restaurant. The food taste fantastic! The service is great. The location is very convenient to get in and out. They also have plenty of parking spaces unlike some locations especially during lunch hours. I love the fact that we can order from our table, order on the app, and even place the order by ourselves when we get there. Everything is so easy. I like to place my order on the app and the food will be on the shelf for me to pickup. How convenient read more

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I am a big Panera fan. I was so excited when this location opened. I have been to this location tons of time and every time I question why I come back. Lately this location is TERRIBLE. I ordered a bowl of soup and have been waiting for 30 minutes. This place has gone way down hill and I am so upset by it. No organization or staff that knows what's going on. Truly sad this is what has become of a place I was so excited for. read more

Panera was calling my name when I (to quote the band Disturbed) "got down with the sickness" recently. Major craving for soup and a grilled cheese. This location sits off Sugarloaf Pkwy, close to Meadow Church Rd and in the same plaza as the Kroger and Lucianos. There is ample outdoor seating but indoors can be a bit tight. There is no need to worry about finding a parking spot at this location. Everybody is pretty familiar with their selection of goods: pastries, cookies, sandwiches, soups, salads, smoothies, coffee ... great for lunch and breakfast. Pricing can get above $10/person, depending on what you order. Everything is made fresh to order, so that is a plus. I've always loved their Pick 2 combo: 1/2 sandwich, 1/2 Soup and 1/2 Salad tp chose from. This is pretty much their staple deal and a good reason to check them out to keep the cost low. I ordered a full grilled cheese on this trip and a cup of their creamy tomato bisque soup. The lady also talked me into doing a $.99 pastry add-on (this was a special they do for every entree you order). Typically, you pay around $2.5+ for most of their pastries. I ordered the cinnamon crumb cake slice with this special. The food came out fast, so fast I could barely finishing filling up my drink. The soup comes with a small sourdough bread roll for dipping and my sandwich came with a bag of chips. The soup was really good and hot, perfect for my sore throat. I loved the extra bread they put in with the soup. The grilled cheese was very unimpressive. I was really disappointed by this, and felt i could make a better one at home. Maybe it was the lack of butter they put on the bread? The crumb cake was ok. It wasn't as moist as i thought it should be. This visit was just ok. I do highly recommend them for soups though, and their breakfast is always good. read more

Panera Bread - Sandwiches Near Me - Duluth, Georgia

HELLISH lunch experience. Unhelpful manager and unhelpful cashier who advised me to request refund through the app but when I tried it wouldn't let me because they lied and uodated the order to ready when it wasn't, the cashier told me my order isn't even on their screen yet., 1 helpful kitchen employee who after hearing I had waited 25 mins AFTER the app notified me my order was ready. There was a line of other people waiting for their orders as well, after the kitchen employee helped me, the cashier turned away multiple people while explaining there was a 30+ min wait for their order. This location needs a new owner who can handle the staffing and training requirements a well-regarded restaurant needs to succeed. Will never return to this location and advising coworkers to stick with the Lawrenceville Suwannee location, much different experience! read more

Warning/Heads Up ... if you come to this location, pack your patience or just make sure you've got a lot of time on your hands to waste. Used the mobile ordering rapid pickup to order breakfast and 25 minutes later... it was finally ready. It's cute to see the continued "no sense of urgency" behind the counter as the line grows for people waiting for their food. Something like this can really get a person's day off to a bad start and I didn't expect an apology, hence the crappy but accurate review. read more

If I'm taking the time out to write a review before work (20 mins before I have to clock in) you know it's bad. Staff are fucking kids, too busy playing around and talking to make orders correctly. My sandwich was disgusting and they don't take the time to read. I asked for an iced latte they gave me a hot one and then remade it with 30 fucking gallons of the syrup. I piemy fucking money for this shit that I can't even return cause I have to go back to work and they're deciding to be petty. Shit taste like diabetes.. I will NEVER go back. read more

Panera Bread - Sandwiches Near Me - Duluth, Georgia

I've been to a lot of Panera's in a lot of states and this has been the worse experience I have ever had. To say this place is awful is an understatement. The cashier spent 10 minutes trying to ring up 2 bagels and 2 cookies. Couldn't figure out how to ring it up, remember what I'd asked for, etc. After 10 minutes of confusion from her I ended up placing the order on my phone through the app. The app said they were out of cookies so I had to go back to her to order them. She tells me the computer says they are out of stock and but the case has at least 8 cookies left. After clarifying with another employee (that claims she's the one that marked them out of stock for what reason I'm not sure), she finally sells me two cookies. I then go to wait on my strawberry smoothie and bagels. I hear a cook saying that he can't locate the strawberry purée so I walk up and tell him that if it's fit my order that I'm in a hurry and to use mango. Well, this smoothie was far from smooth. It had full ice cubes in it and the remainder I had to chew through. Lastly, the bagels. The employee didn't know how to use the bagel cutter and didn't even bother to toast them for me (as I requested). He then keep asking me what cream cheese and how many I ordered despite my order being on the computer screen. I asked the manager if these people were new and he said yes. That the entire staff their, excluding himself, had just been hired. This is unfortunate but the manager still did nothing to rectify the poor service I and the other customers were receiving. Complete waste of 30 minutes. Was so frustrated I cried in my car. Never again. read more

Will never be back to this Panera Bread. Went for lunch at 1:25 pm and took over 45 to make my lunch. After 40 minutes asked for my money back so I could go somewhere else and Erika the cashier had an attitude. Not enough help and poor management. read more

ORDER TO GO it was a great experience, for this time I had a pick 2 with 2 soups and a piece of bread. When I arrived I wend straight to the pick up section and my order was there. - Soup Tomato was delicious, the croutons were packed in a small bag - Baguette was great too, it has been toasted I went for the safe choice that time with the soup but I has nothing to complain. read more

Panera Bread - Pick 2 Salad + tomato soup - Sandwiches Near Me - Duluth, Georgia

This location is in a busy plaza with plenty of parking. It is convenient to several places and offers several differs options. Listen here! I have only visited this location once before. I wasn't impressed. HOWEVER... TODAY... I went to try the Asian Sesame Chicken salad. I was completely blown away. This salad was the tastiest salad I have ever had in my entire (insert # of years) life!! LOL I am so excited about this salad... I am almost tempted to go buy another. I will probably return tomorrow. My taste buds want more. LOL! Customer service was great too. Food was fresh. Staff was friendly and prompt. read more

Normally we love Panera. However, recently they have made changes that have effected the quality of their products. The bagels used to have generous amounts of topping, Asiago cheese, cinnamon crunch etc. Now they are quite skimpy. But the worst change of all has to be the cream cheese. It used to be this fluffy, delicious whipped cream cheese. I was so happy when they finally got a chive and onion flavor! Then they did away with the hazelnut flavor! That was a huge mistake! Then they hanged their cream cheese all together - it's no longer whipped, which makes it harder to spread. In all fairness, up until now, my comments could be directed to ALL Panera cafes. However, today, when we stopped at this one here is what we got: EXPIRED cream cheese! Which, of course we did not notice until we were miles down the road and I wondered why it tasted funny. Yuck!!! read more

Panera Bread - Expired cream cheese - Sandwiches Near Me - Duluth, Georgia

Been here a few times. Never really had an issue, other than the wait time. See my photo of the line...only 2 people taking orders. Food is usually accurate. read more

Panera Bread - Long line, 2 cashiers...not efficient. - Sandwiches Near Me - Duluth, Georgia