I know Panera has been in the news for a couple of reasons but I had a great experience. Staff was very friendly and the food came out quickly. Everyone thoroughly enjoyed what they ordered. Inside is a standard Panera a little cozy a little bland, I would definitely visit this location again read more

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Since it's close to Trader Joe's, I sometimes end up grabbing a late lunch at this Panera. But I don't often like to linger because 2/3rds of the dining room is windowless, making it feel stuffy inside. I like Panera because their breads always taste fresh, and my most recent visit was no exception. I tried the spicy fiesta chicken sandwich and the Mexican street corn chowder. The sandwich didn't stay together super well - it needed more even chicken distribution - but it finished nicely with spicy, creamy mayo. On the other hand, the corn chowder was topped with stale blue tortilla chips, which was such a turnoff. On a Saturday at 3p, it was perhaps 1/4 full inside. read more

Panera Bread - Mexican street corn chowder & spicy fiesta chicken sandwich - Sandwiches Near Me - Denville, New Jersey

We enjoy getting Panera. My son loves the soufflés for breakfast. My husband is in the Sip Club and it's worth it. It's still expensive but so is food anywhere else. We find it convenient to order and pick up. read more

Let's see. Blasts trash music. Hair in food. Cold food. Rude employees. Dirty tables and shakes snd drink station.

We love their breakfast soufflé and the coffee is always great but recently I tried their 2 for lunch and fell in love with it . I get the tomato soup snd steak sandwich and I think it's a real treat. Plus, the crunchy croutons makes it for me. Been back twice. Yummy. read more

Panera Bread - Sandwiches Near Me - Denville, New Jersey

The food is good it's a little pricey but good. The atmosphere is great, freezing but ok since it was a hot day. Customer service was good read more

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Terrible customer experience--and it's systemic. 1) delivery person's car broke down (unreliable) and he cancelled my order (a person who can't maintain his main source of employment shouldn't have the right to cancel an order 2) Denville NJ manager didn't check that the order was cancelled so didn't arrange for a new delivery 3) No one texted me that the order wasn't arriving. We had international VIPs and we ordered a salad to meet very specific dietary issues. I even double checked an hour before delivery to make sure Panera could manage the simple order and deliver it on time. Our guest had to wait for half an hour while other people were eating--it was embarrassing for her and us all because of two people who couldn't do their jobs--the manager and the driver. 3) the customer service page on Panera's website isn't working 4) any complaints go to a call center in Texas. I don't think they care about customers. The manager didn't charge us for the special order, but it cost us five times that in the time of the employee who had to leave the meeting to pick up the order. It's clear that the original good customer service of Panera has been trampled. read more

I have not been to a Panera is quite some time. Today I was in a nearby store and after completing my shopping I decided to get some soup. I ordered the small cup of rustic potato soup and the bread that comes with it. I was floored when I saw the size of the "cup of soup " that I was charged $7+ !!! I could not believe they charged that amount of money for the size of the container of soup. There is really no need to charge that much or if they want to then they certainly should give you more. I've attached a photo. Needless to say, I won't be going to Panera's anytime soon. read more

Panera Bread - Rustic potato Soup and bread - Sandwiches Near Me - Denville, New Jersey

Now I have seen everything I come to eat lunch and I find a girl getting her hair braided at a table no food on the table just two girls doing their hair other people come in here with computers and laptops don't buy food come in with a bottle of water and sit for hours what happened to going to a restaurant to eat read more

I ordered delivery from this Panera. After a long time I went online to see when it would get here. There was a message that said my food was delivered late and they would give me $3.00 off my next order. I looked outside and sure enough, there was my delivery, ice cold because the delivery person never rang my doorbell or texted or called. I have no idea how long it was sitting out there. read more

The NEW SPICY TAKE chicken sandwich=GROSS It was cut in half (to manage the grossness better) but her mouth was on fire after one bite. We used in store kiosk when it went dead and only one other was working..... did I mention the place was absolutely FILTHY? So gross and wasted $10 on this. read more

Panera Bread - The NEW SPICY TAKE chicken sandwich=GROSS It was cut in half (to better manage the grossness) but her mouth was on fire after one bite. - Sandwiches Near Me - Denville, New Jersey

This Panera sucks! I went here for lunch with my bestie and the food was amazing. Just wish it was more heated. Also my friends sandwich had literally nothing on it. She paid around $15 for a sandwich. Other than the fact I found a long black piece of hair in my food! Not only that, some lady walked past and gave me a very dirty look. Which I can assume to be the manger. Because of the uniform she was wearing. ( also bc I talked to the "manger" about a hair being in my food) when I asked her for new soup bc of the hair she gave me crap about it and told me that I can just call the number she gave me to to get my money back. She told me that she wasn't sure if it was one of her employees hair or mine...... I have blonde hair for context. I waited 20 minutes for my food. There were 3 workers. Only one other person waiting for food. I asked one of the workers if they needed staff because my niece is looking for a job so I thought I would ask her. The guy told me no the manager says we are over staffed and barely gives any one hours. I feel bad for the employees to have to work for such a horrible manager that does not give them hours. I hope that something gets fixed here. Also just wanted to let you know if you finished reading, my other review got deleted. So I'm now pissed that my review got deleted and there was hair in my food. Obviously they have something to hide. If this gets deleted again. I will be contacting corporate. read more

Update ! I visited here again a few times, and was pleasantly surprised to see that there is a new manager. My only gripe now is that they are always out of whatever I happen to order. And they still mess orders up often. I've found that when they are out of items they either forget to tell you, or give you something different . Quite annoying . ---------------------------------------------- I am officially done with this panera ! My visit today has to be somewhere around the 25th time that they have messed up my order. I'm extremely annoyed that I pay extra for certain things in my order, and my requests are either ignored or unseen. Either way, it's unacceptable. Also : as stated in my earlier review, every other time I visit, there is a manager discussing an employee issue on the floor in front of customers. Sorry, but I simply do not want to hear you discussing your work schedules, disciplinary issues, or other workplace gossip. I'll try my luck at the Panera in Rockaway instead. read more

Panera Bread - An easy and delicious way to get your green on - Sandwiches Near Me - Denville, New Jersey

This Panera has a cleanliness issue. At my last visit: - There was a brown smear on one of the kiosk screens. *ugh* - The lemonade looked like it hadn't been cleaned out in ages. I don't think lemonade is supposed to have this much pulp. Or any pulp at all. I hope there's nothing growing in there, but it looked gross in any case. - Every surface in the restaurant was dirty. Tables, tops of half walls, floor, the self-serve beverage area. Just ... gross. - When I left, there were so many dishes piled on top of the trash pails, there wasn't any surface visible. The opening for the recycle pail was covered with a stack of dishes, and there were stacks everywhere. On top of that, they took forever to prepare my food when I went in mid-afternoon. There was one other customer waiting; it shouldn't have been quite that slow. This leaves out the fact that their kiosk software needs a LOT of work. It's almost like they never eat at their own restaurants. But that's a corporate issue, not specific to this location. read more

Without fail, for the past 6-7 months whenever I order through the app for rapid pick, my order is never on the shelf. I have to look and see if it's on the serving the counter. After awhile it gets to be annoying, particularly when your rising to work. There are at least 4 people in the store and several customers at that time. I always give at least 15 mins for my order to be prepped, which is simple a bagel cut in half. No toast or anything. read more

Panera Bread - Rapid Pick up - Sandwiches Near Me - Denville, New Jersey

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Nothing special. The cashier was nice but did not have a good knowledge of dietary restrictions. I'm vegan and asked about vegan options and she didn't really know. Had to tug and pull just to find out they had 1 vegan option- the Mediterranean veggie sandwich on french bread without cheese. She didn't even know if the hummus was vegan and was just like--" it probably is i guess". I mean at least ASK to find out? Dietary restrictions are a not to be taken lightly. She didn't seem to take it too seriously. They do have a nice selection of lemonades now (unique flavors like hibiscus, blood orange etc). Location itself was alright. Pretty big location. Tables were kinda dirty. I barely come to panera- only when there is no other choice. This experience did not convince me otherwise. read more

Decided to stop here along my way to get car serviced. Got the steak egg and cheese on plain toasted bagel. Bagel was not toasted, they forgot the cheese. However the steak was actually pretty on the tender side which is not usual for a breakfast sandwich. So that made up for the not toasted bagel. Krissy's above friendly service is what actually got this visit the extra star and why visiting again I will do next time I'm this way to service my vehicle. Friendly service always gives me a reason to return. read more

Great job! I ordered a margherita flatbread pizza. It wasn't made like the photos, missing ingredients. When I called for an explanation, I was told that people who are in training or making the food by themselves. When I called corporate, some misogynist just kept apologizing and talking all over me. done! read more

So, I can't remember the last time I've been in a Panera, and I try to avoid chain restaurants. However, the people working here were so helpful and friendly that I had to leave a review. I don't eat meat or cheese so I can be a difficult customer. I asked what soups had dairy, and the manager came over and explained the only one without meat and cheese would be french onion soup without the cheese. I def didn't want that, so he showed me this book. It's a book that they have that goes over all the products and if they have dairy etc. he helped me find a salad, the Thai chicken salad, and said I could do no chicken and extra avocado. The manager then bought my food right to the table.the salad was actually really good. I was so surprised. I only had 15 minutes to eat and this place was on the way, so I had low expectations. The salad was fresh and tasty though. The friendly service is actually going to make me return to this Panera. I work across from the salad house in morristown, but this salad was just as good, plus the staff was so helpful. Very pleasant surprise. read more

At night time everything seems to be okay here, but definitely understaffed at peak times. Staff really keep pretty positive considering they're really hustling hard. I used to manage one if these, years ago, so I understand the challenges. This is the part where I hope that corporate starts to see and acknowledge these issues by adjusting the constraints with labor, target hours, etc. Overall, staff is friendly, food is well prepared, as expected. read more

Panera Bread - Vegan lentil bowl - Sandwiches Near Me - Denville, New Jersey

Terribly run. They forgot to fill the 2 frozen drinks that were part of my order. It was a to go order, so I did not see it until I got home. This is not a big deal. However, I repeatedly tried to call the store that evening. No one picked up the phone. When I finally reached someone after 9pm, they said they would issue a refund. They then left the phone and never came back. This is not understandable and leads to too much aggravation and frustration over what should have been a correction of a minor error on their part. read more

Great job. Best Panera I've been too. Did a rapid pick up and the food was ready so quickly and it was so efficient and the staff were amazing as well! read more

I mistakenly reviewed Atlanta bread a few weeks back for not putting chicken on my salad. My office made another large order and I ordered the same salad as the last time and specifically has the person ordering stress that I wanted chicken on my salad. Well guess what... No chicken... I had the person call and tell them that there was no chicken on the salad and they made no offer on making it right. All they said was oh they forgot. Not really a good answer when we order sandwiches very often [2nd time this month] and the orders tend to be quite large [This was $200]. Atlanta Bread is much closer and the lack of customer service at this Panera is upsetting. A simple apology and 'What can we do to fix this' would have made the whole problem go away. As my apology for mistakenly assuming Atlanta Bread was to blame the first time is that I will make sure that they get the next order. read more

Totally disappointed. I had been craving a BLT for a couple weeks & decided to go here figuring since it was a sandwhich shop they would have a great BLT. No such luck. It consisted of 2 huge slices of their Country bread, 2 huge leafs of green lettuce, 3 super, tiny, thin slices of tomatoes that were so thin I could see right through them and 2 of the smallest, thin slices of bacon that were shriveled up to nothing. So basically, I had a bread sandwich with minimal core ingredients that typically make up a BLT. After craving something for a few weeks and finally having it in my hand I can't express enough my disappointment. I chose an apple as my side instead of chips only to be given what must have been the "runt" of their shipment. I had taken the sandwich to go and had I seen it before driving the 10 miles home I would had requested them to make it correctly or asked for a refund. Since this was my first visit to a Panera in 10 years I was a bit unfamiliar with the menu and my questions were met with a "hurry up" attitude by the cashier taking my order. She wasn't interested in taking the time to offer suggestions or explanations about the menu. They have a bakery section with a lot of bread & pastries but no one was working that section and the cashier didn't ask me if I'd like anything else after I placed my sandwhich order. The restaurant was fairly clean although the beverage bars had spills and there was a little trash on the floor but not terrible. There are a few patio tables and chairs outside. It's in a strip mall so there is ample parking. Overall for me I have to give it a 2 thumbs down. Wouldn't go back to this location for sure. read more

it's pretty much guaranteed that they'll mess up your order. But they aren't too rude about fixing it. The coffee is always burned, but they leave it sitting on the heater - so that's going to happen. Otherwise it's clean, and just like any other panera. read more

Eh... This location gets so overwhelmingly busy - probably because people go to Union Hill to shop and then head into Panera for food. The food is the same as at any Panera. The employees are friendly enough. I'm not the type to go out of my way to go here and I don't think I ever crave Panera but like i mentioned above, if I'm already here shopping, I might stop in for a bite. Most recently when I was there, all of the women making the sandwiches were speaking Spanish and they didn't have the best English so there was a bit of confusion in the pickup area, as no one could recognize when their own names were called. Also, the doorway is probably a fire hazard. When the queue gets long enough, the line goes through the door and it makes it difficult for people who want to leave. read more

We love panera bread and have always liked the food. But this particular location is not good at all... i ordered a rapid pock up feom phone 2 times this month and both the times my soup was missing... first time my hubby went back and picked it up... the se ond time they said they will deliver it...and didnt show up for 30 mins. The manager has no remorse or empathy.... she sounded and spoke like a recorded message. I just gave and extra star..coz the food was good. Also anyone else feels there quantity has gone down a lot... co pared to earlier??... read more

We love Panera However, the location in Rockaway is horrible I took my son there and ordered a large bacon Mac n cheese, I ordered a turkey bravo sandwich The spinach on the sandwich wasn't fresh It was wet with dark spots on them The portion of the large Mac n cheese was barely 1/3 filled I took it to the manager and asked if this is the portion they normally give for a large size. He said YES so I left. My son finished his food within a few minutes because there wasn't much to eat. I had to give him my sandwich or else he would have left hungry The food manager was talking the entire time he was prepping and had a long beard and didn't wear beard net and his spit was probably all over the food The floors were filthy I will NEVER go back to this location again read more

Food is good and fast... Overpriced. Service sucks. No smiles. It's an assembly line. Super long lines during lunch hour with just two registers usually. Sandwiches are way over priced and not really worth it. Salads are good and soup is good. There coffee sucks... In a pinch and when looking for some delicious broccoli and cheddar soup out of a bag this is the place! read more

PLEASSSSE brew your iced coffee darker. The past eight times I went there your ice coffee was so so weak literally tasted like water! Many are saying the same about your location so please make adjustments! read more

Your usual Panera. This one is close to schools and businesses. Expect long waits and crowds around lunch time and when high school gets out at around 2:30pm. Louder than your usual panera, so not the best place to do work. There is a small Starbucks in the same Plaza. read more

I like Panera you know what your going to get. It's a place for lunch to meet the girls or enjoy a cup of coffee with a bagel french toast is my favorite. I like you pick 2 a salad or soup or half sandwich. Enjoy read more

We ordered rapid pick up earlier today. 2 pick 2 orders. One was chipotle chicken sandwich without chicken. But when I opened the box at home, sandwich had chicken. I called the store and spoke to the manager. We got full refund of our meal. Great customer service. Thank you very much. read more

Went there yesterday for a bowl of Turkey Chili. There was barely anything in it. It was like chili soup broth. When the server who delivered it to my table walked by, I mentioned it to her. She replied "yes, I noticed that it was thin". Then why serve it? Tell the customers who order it that it's thin and let them decide if they still want it. It's like a bait and switch. You order one thing and get another - and they know it. What a waste of money. I mentioned it to the cashier on my way out - he just stared at me. What a bad business practice. Never again. Rip of read more

I has the Green Goddess Cobb Salad with Chicken. Omg it was sooo yummy . Fast service, clean area... love Panera read more

Panera Bread - Sandwiches Near Me - Denville, New Jersey

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I ordered a strawberry poppyseed chicken salad without the chicken because I am vegan. The cook even clarified with me "you don't want chicken right?" And I said yes, no chicken. When I got my salad, there were not the long slices of chicken on it so I figured I was okay. But as I was eating, I kept finding small chunks of chicken within the salad. What if I were allergic? Completely unsanitary and definitely unhappy with this. Also, this exact thing happened to my friend last week who is also vegan. I'm assuming this is a common problem. read more

Panera Bread - Sandwiches Near Me - Denville, New Jersey

Every single order is somehow wrong. Whether they forget to press the panini or they forget the condiments, it's impossible to get what you ordered here. They started delivery which is fast and convenient but not if the order is going to be wrong. read more

I can't you how frustrating it is to come into this store at 2:02 pm and find only one cashier, and a very slow one at that. There were six other employees standing behind the registers clustered and talking with someone who didn't even work there. When I finally got to the register a slow, lethargic cashier didn't even look up at me and told me to swipe my card myself. I am so disgusted with this store. read more

This is how customer service should be! I order at this location a lot, and car-side pickup and service is great. However today, the salad I regularly order tasted really off. I explained the situation, and the manager was wonderful. Brand new salad, and she even gave me an upgrade for my troubles. That is customer service at it's best! The measure of a company is not just when things go smoothly (which they usually do at this location) but also how things are handled. 5 stars for the way things were handled in an effortless, friendly, efficient and seemless way. When a customer leaves happy even when things go wrong, you know you are doing something right. Thank you for the amazing service. This is my new favorite Panera location! read more

I have never had a problem with the food at this location, or the service. However, this facility has got to have the most disgusting bathroom I have ever been in. Think back road gas station filthy. Overflowing garbages, dirty floors, no paper towels, no soap...and don't even get me started on the stalls. Half way thru our lunch my 3 year old had to go potty and we actually left out half eaten meal at our table to go use the facilities at Starbucks. No joke, wanted to vomit. read more