This is my sandwich from there a couple of weeks ago. My gf also found an eyelash in her soup. This location back in December 2024 also had a hair in the food. This is absolutely disgusting. Avoid location. Also I must tripping, but do people even wear hair nets anymore??? When I worked at Popeyes we had to wear them. read more

Panera Bread - Sandwiches Near Me - Colonial Heights, Virginia

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I am a long time Panera customer, usually in Md. where I just moved from. On a rainy day , soup and salad sounded like a lovely combination...the salad was great! The chicken noodle soup however missed the mark! I had ONE piece of chicken and EXACTLY ONE noodle (one carrot and one piece of celery) as well. I'm not expecting them to count it, but I've made bowls of soup and the ladle can absolutely scoop up more noodles and chicken unless...you don't care! That's what I came away feeling. I observed the staff as I waited and they were pretty nonchalant. Hard to check your soup at the store, I will however need to check my expectations. I expected just a little bit of care , and received none! Thrown in a bag and on to the next. Edit: I was craving a tuna sandwich (Panera tuna is delish) so I went back, I got my salad out to eat and lo and behold....a minuscule amount of salad dressing. Absolutely ridiculous. read more

Panera Bread - A smidgen of green goddess salad dressing. The lack of care...SMH - Sandwiches Near Me - Colonial Heights, Virginia

Service and the food was solid at this location! Make sure that you use your app! There is plenty of parking and the bakery items are pretty vast! Will definitely return. read more

Front register Dale told me that they were out of plain cream cheese for the half dozen bagels I already began to order. He proceeded to go to the back and came out with the single servings of cream cheese. He told me I could only have 5. When I told him I wanted 6 for the 6 bagels I was buying, he told me I was acting entitled. As a paying customer I found that so rude, when in fact, I was willing to pay for the extra cream cheese. He didn't ask me to pay for it nor did he tell me how much the extra cream cheese would have been because he was too focused on being rude on Christmas Eve in a customer service setting. Dale did this location a disservice with his lack of customer service skills. read more

Worthy of zero stars. My family was traveling back home from our Spring break trip. We did a quick search for nearby location while driving on rt 95 and the one at Colonial Heights popped up. We placed the order through my app and received confirmation that the order was placed and received and ready, only to arrive and learn that the place was CLOSED- as in SHUTDOWN. The Panera sign has been taken down and looked like it had been not in service for very long time. I'd been on the road for 3.5 hrs and hungry... to add insult to injury I filed a complaint through the customer service, only to never receive a follow up once I provided the details. I just learned through reading the reviews here that there is new location in the shopping area, yet that address was NOT updated in the app. How is it possible to have the same address but be in different parts of the mall? For outsiders like us we didn't know there was another new location. read more

Panera Bread - Map - Sandwiches Near Me - Colonial Heights, Virginia

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Horrible. Horrible everything. Horrible WAIT TIMES Are so bad and they always mess up your order. read more

Yall make me wrong sandwich how no avocado in my sandwich I paid and that's what I get for liking ur sandwich yall not a good service read more

Panera Bread - Sandwiches Near Me - Colonial Heights, Virginia

3 Words: Crowded, Messy, and anxious... The workers don't greet you when you walk in, instead they expect you to use the kiosk to order. The layout is a disaster.. it's incredibly crowded.. not to mention the ambiance that their last location had with their beautiful fireplace is now gone... everyone's just crammed into one giant dining space with no cozy nooks. Upon checking on my order many times... the workers look overwhelmed and incredibly anxious. The drink area is a sticky mess with trash everywhere.. We literally had to ask an employee for a rag to wipe down where we were going to sit at.. no clean tables whatsoever... This is extremely disappointing and this will be the last time we come to this Panera Bread. read more

Panera Bread - Sandwiches Near Me - Colonial Heights, Virginia

Waiting for 30 minutes. We waited for 20 minutes before they told us they were out of our soup. There are seven people "working" in the back and no food is coming out. Don't come here. read more

So yummy & staff is superb! Highly recommended! The environment is very nice & clean. Bathrooms are clean too. read more

Panera Bread - Fromage Croissant Toast - Sandwiches Near Me - Colonial Heights, Virginia

Onion soup was like brown gravy with onion bits. Inedible. Too much sodium. Barely any cheese and a few crout. Threw it away.

I've been waiting for one turkey sandwich for 30 minutes. As a culinary Professional this is unacceptable. Pull in the parking lot and there was 2 cars and no one in the drive thru. Makes no sense. read more

When this location was open near Sam's Club, service was so much better. Now their service is like watching paint dry. You wait so long in the drive thru after you placed the order, when you finally get to the window, you are then told to pull over and wait further. The last couple of times I went, from the time I order to the time I actually received my food, it was 20-22 minutes each time. Seems they have one person making one order at a time of sub par food , with a break in between. If you go here in your lunch break, expect part of that to be spent waiting for sub par food. At this point I have stopped going there, and go out of my way to a more efficient location on route 1. read more

I visit a lot of Paneras all over the IS and this morning I honestly received the best food I've ever had from any. We got a chicken avocado sandwich and the mandarin orange salad and cranberry bread and the serving sizes were great, the sandwich was hot and fresh and so was the salad. Thank you for great food quality and striving to do your best:) read more

Might have been faster to pick up order inside at the counter. Waited about 15 mins in the drive thru. Kickin grilled cheese had a hint of spice. The creamy salsa verde was a tasty addition to the basic grilled cheese. But the bread was hardly grilled/toasted. The cheese was not melty. The creamy tomato soup was delicious. Both were on the saltier side. I did not like how the baguette was just randomly tossed in the bag rather than wrapped or in a sleeve. The fresh kitchen sink cookie was the perfectly sweet finish to balance all the saltiness. read more

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Took my order, took my money, told me my food was ready. Then couldn't give me my food . Because there wasn't any left. I go there often. won't any more. read more

Panera Bread - Copy of Text saying order is ready - Sandwiches Near Me - Colonial Heights, Virginia

Service was slow and customer dissatisfaction was made. I ordered a singular sandwich and i waited about 50 minutes to receive my order. The workers are slow and new, they need more training before they are released into a rush hour of orders. Overall, love the food but not a good location to get quick meal. read more

I have never had any problems here, yes it is busy if you dine in sometimes but the food is always good and the staff has always been friendly!! read more

This place is so compact and loaded with seating that you can't even move around in here. It's like being at a busy airport waiting for your flight, but instead it's your food and it's delayed. The service is ridiculously slow. Cut your losses. This location cannot function on a regular basis and they had the brilliant idea to add a drive through. read more

Great experience! The place is clean and the staff is incredibly friendly and helpful.

I just made a quick trip here specifically for the cinnamon buns. I don't eat anything BUT the cinnamon buns from Panera. I have been to this location once before. It is very close to Southpark Mall & across the street from Sam's Club. The street is very busy to get to this location, so be careful. I could only give this visit a 3 star because I was completely ignored at the cash register. I stood there at least 5 mins with staff walking to the register without saying a word & walking off. When the manager came there to cash out one of his driver, he finally took care of me. By that time, I was waiting there 10 mins. That is ridiculous just to pay for a 4-count pre-boxed container of cinnamon buns. I definitely won't be back to this location when I'm in town. The entire visit put a bad taste in my mouth. Hopefully the buns will make up for it when I eat one later. read more

Panera Bread - Sandwiches Near Me - Colonial Heights, Virginia

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The restaurant is clean and charming. The food, however, is generally not good. I order delivery from here because it's near my house. I've become used to the taste, but it comes nowhere near Italian food. Also, there is usually a problem with the order, require me to speak with someone. As we say in Brooklyn, Fuggetabout it. "Heffe" speaks some English, but a server is tough. Tonight, I ordered through the web, not expecting a problem. I was wrong. My baked spaghetti with sausage became a sausage pizza! The delivery driver called Heffe, and he said he'd make the spaghetti. I don't know where the breakdown occurred, because it was all online. The wings are horrible, the pizza is bad, and the calamari is disgusting, as is the lasagna and calzone. I will credit them with an incredible linguine with clams. That was really good. The sad epitaph to this is there is no better Italian food in Colonial Heights. Vincenzo's is probably the best of the worst. read more

I ordered coffee and bagel. Coffee I got was cold...must be old coffee. Can't stand cold coffee. Bagel was good.

Haven't been to this location for months because last time they screwed up my order. Decided to give them a chance, new location, maybe better service. Guess again. My advice is if you ever go here and pick up food, make sure you have everything before you leave. Ordered a dozen small chocolate chip cookies with my order. Bag says everything checked off. Cookies not inside. Drive to work and check the bag. Find they didn't give them to me. Can't go back because work! Call and speak to someone who never identified themself. Lots of excuses. Didn't seem like she believed me. Excuse, excuse. Come back in 3 hours and they may have some cookies for me. I told them to credit me for the $7.00 that they STOLE from me. We will see if that happens. Go to this Dumpster Fire at your own risk! read more

Quite possibly the world's slowest Panera. I've been to this location 3 times and it's always crazy slow. I'm done.

Clean and bright restaurant and bathrooms. Friendly staff. Tasty food! Very quick service, and we had a large order. Over all a very quick, simple, and nice trip to Panera! read more

This is the local Panera bread grilled cheese! Don't ever come to eat at this establishment waste of time and money! read more

Panera Bread - Sandwiches Near Me - Colonial Heights, Virginia

Idk why I continue to come here. I always want the taste of something they have, but I never get all the ingredients in my meal. Forgot the onions on my Fuji apple salad this time and I subbed avocado for the chicken and there were three tiny pieces in the bottom of the bowl. What a bummer. read more

I ordered a Frontega Chicken sandwich and asked for the Tomato Basil Bread to be swapped out for the black pepper ciabatta--my ONLY modification. I received two small packages of half sandwiches with only chicken meat on one and the other had chicken meat and buffalo sauce. They were out of chips as well. When I went to the window I was finally told that they were out of onions they had just had 20 orders and there was only three people working. Which after driving off for the second time at this point, I had 3/2 of grape tomatoes, no onions, no sauce, fresh mozzarella, and some chicken on the correct bread. This is the third time they've m next eased up my order. Not going back. read more

Normally this location is pretty good. Today must have been an off day. At 7am, no one looked like they wanted to be there. My order was wrong and I was told they would fix it but the guy fixing it was totally not in agreement. He did fix it but was visibly not happy about it. Even though my instructions were clearly on the receipt, none of my bagels were cut!!! I'll still come again because this is not the norm. read more

This location is probably the worst location I have ever ordered from. As others have stated, incorrect orders/missing items are frequent occurrences. But my biggest issue is the puny sandwiches that always seem to be mostly bread, few toppings. The three stars are because everything always taste good, particularly the bagels and butternut squash soup. read more

Panera Bread - Sad amount of sandwich filling - Sandwiches Near Me - Colonial Heights, Virginia

They continually get the order wrong. I paid 21 bucks for kids Mac n cheese and a whole frontega chicken sandwich. They gave me a half and missing most the ingredients and a potato soup all while taking 30 mins to push out the order. Don't come here. read more

This place is incredible slow, don't ever go here if you have somewhere to be lol. I had a pick up order that was supposed to be ready at 12pm and it was 30 minutes behind, which made me late for work. It is honestly ridiculous to be so slow and not that busy. read more

Stopped in here to grab a quick bite... I decided to give the Fast Lane Kiosk a try . No problem at all and yes it's faster . I still am a fan of human interaction for sure but if you're in a super hurry this is the way to go. My mini quiche was delish and I love their Green Tea . It's refreshing and not to sweet . This Panera is clean and the music was very calming for the morning rush . The staff well I really can't comment on that because I used the Fast Lane Kiosk . They seemed friendly and efficient with the other guests Panera has great food . They strive to give food that is clean ... without all the preservatives and additives. Just good eating !!! Yes they do have a vegan dessert and gluten- free options . read more

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Panera used to be my spot of clean and quick affordable bite; but now my order is never right. It still taste ok but no what I ordered the next time it happened I checked before leaving and they didnt even give me ; my ordered apple. So that tells you no attention to detail in other things. Now i buy the supermarket tomato soup and make my own finger cheese wedge. read more

I ordered food to eat inside the restaurant in the South Park location in Colonial Heights but found my meal in a bag on the counter. My Mediterranean bowl was so unappetizing because the contents had shifted to the side (or were never placed correctly). The bowl was lacking enough ingredients to fill more than half the plate. My husband was only given a fork to eat his soup. It was chicken and rice, and its taste was not nice. The final straw was that when a mistake was discovered when ringing the meal up, the manager would not even come out to resolve the small difference. Panera has lost me as a customer. read more

Terrible service, food was not prepared to order. Food missing posted ingredients. unrecognizable when compared to display images. I thought tipping up front would help. I was wrong. This is the third time in three visits that the food and service was a big disappointment. i do not plan on returning to this location. looks like management does not care. read more

Always love this place. Full of flavor and great atmosphere. The broccoli Mac and cheese is a must try. read more

Panera Bread - Mac & Cheese - Sandwiches Near Me - Colonial Heights, Virginia

We just finished eating here as we were traveling home. The cashier Ryan was very friendly & when ordering the Napa almond chicken salad sandwich informed me they were out of tomato. No problem. Also let me know the chicken Fuji apple salad would be with spring mix not romaine as they were out of it. No problem. Once we picked up order, the salad had no apples or blue cheese pretty disappointing. The ladies bathroom a mess! I went into both stalls hoping one would be better than the other. Obviously the staff doesn't check the condition of rooms. I left without using as the one toilet was disgusting & the other the door didn't lock & was partially off the hinges. My husband said the men's room was no better. Will probably skip stopping here again for a while. Management needs to step up & bring the bathrooms up to standards. Makes one wonder what the kitchen cleanliness is like. read more

Came in during my trip to Florida. I love Panera bread and frequent different locations. This was the worst I have ever seen, actually one of the worst cafes in general. They hardly took my order; I couldn't order myself because there weren't any pagers. My sandwich had hair and rotten lettuce. Put two stars only for the apple and the tea. Bathroom was so full of water, like they started to clean and forgot about it. Place was messy. I understand it is a day before Thanksgiving and the team has a festive mood, but seriously. read more