I see the reviews are hit and miss but I'm so glad this location was a hit when I recently visited! This was my first time ordering a sandwich and wasn't sure what to get at first. I finally settled on the Turkey Cheddar Sandwich and fell in love. Lol! The meat and veggies were fresh and not wilted, the red onions were crisp and not bitter, the white cheddar was nice and sharp, and the pickle spear was delicious. It's 10:39pm and I can't wait to get another sandwich tomorrow for lunch. read more

Panera Bread - Turkey and Cheddar Sandwich - Sandwiches Near Me - Collinsville, Illinois

This was the worse Panera I have ever been to. The food was mediocre. The lady who checked us out was nice but she was the best thing about the place. read more

Panera Bread - Sandwiches Near Me - Collinsville, Illinois

Gave someone my order guy took it to his table. She just rewrap to give to me. I saw and she wasn't going to remake. She called out order not name. They grabbed by accident. They should say name. read more

Since Panera originates from STL and only goes by St. Louis Bread Co. in this area, I obviously had to visit one while I was passing through STL! It is the exact same interior decor and menu as any other Panera, so not much to say here other than that LOL! I just really enjoyed seeing the name of the restaurant be "St. Louis Bread Co" in the Panera font and it was a perfect spot to stop for breakfast before our long road trip back home! read more

Panera Bread - St. Louis Bread Co - Sandwiches Near Me - Collinsville, Illinois

Ok. So how do you go to STL BREAD Company and they not have BREAD? Drove through for quick (?) Sunday morning at 9:30am for a breakfast bite. Wanted Sausage and Egg on Ciabatta. Server indicated they didn't have sausage, nor did they have Ciabattas? Huh? I thought this was BREAD Company? read more

Panera Bread - Lil bitty Ciabatta breakfast sandwich - Sandwiches Near Me - Collinsville, Illinois

It's not even nine in morning when i arrive and there is like six bagels of one kind and nothing else The staff walk away from the register to force us to use self ordering They weren't working right so she had come back to register and wasn't happy About six people stand around talking I ordered oatmeal use to be like a dessert it was nothing a blob of dried oatmeal with a few strawberries Went to get my coffee and there was none No coffee at Panera Matter of fact only coffee was dark roast and only enough to fill husbands cup half way An older couple come by couldn't get hazelnut so one staff come and take the dispensers for coffee to the back What happened to this place It's not constructions it's poor management Half the staff should been sent home they aren't doing anything Guess I'll go back Fairview Get out of hospitality if you can't smile or actually help people read more

ordered 2 bowels of crème of chicken and wild rice . was told they were out of bread! so picked chips and apple After waiting @25 min I was told there was bread.which later i found to be rock hard stale. I also purchased a cinnamon crunch bagel which they didn't put in the bag . I caught that mistake before leaving. The soup only had a tiny amount of chicken. over all experience meet. read more

Half a star if it was possible, the employees working tonight sucked. Soup was cold, macaroni was overcooked and she didn't ask us if we wanted bread or chips. Also no napkins. Nuff said. read more

Went there twice once before noon and once at 1pm for lunch. I ordered a sandwich on asiago bagel. I saw a complete rack of bagels and they said they were for the next day and won't sell me one. Also they no longer sell ham who doesn't have a ham sandwich. Won't be back read more

I am not a local and was passing by so I got a Turkey BLT avocado sandwich meal, a drink and a blueberry scone. They forget my blueberry scone and I had to go back inside and ask the cashier for it. No biggy. I checked my bag again before driving away and yes, there's a sandwich and a bag of chips. 30mn later, as I am already passed Saint Louis I find out that the sandwich wasn't my the Turkey Avicado I had ordered but some kind of weird sandwich with Turkey and thousand island (I am guessing) with some kind of sweet bread. It was disgusting. I called that place and asked them to refund my credit card as I am not driving back to Collinsville for it. The manager acknowledged their mistake and told me they had swap my sandwich with someone else by mistake. She said she cannot reimburse my credit card (which I don't know why? As far as I know if you have a system to charge a credit card, you have the capacity to do a refund), but she offered to send me a voucher to reimburse me. I didn't want to make it hard so I agreed and gave her my address. When I received the voucher I didn't know wether this was a joke or not. She had sent me a voucher for a free drink!?! I paid over $11 for that sandwich alone and she sends me a voucher for a drink not to exceed $6 !?! This is not only ridiculous, it's not far from conning people. I tried to call them 5 times already but no one picked up. I live 6 hrs away so going confronting that manager is not doable, but I will be traveling down that way again soon, and yes, I will go in. This is horrible customer service. Conning people is not the way to run a business at all. Better open your sandwiches' wrappers and check before leaving since obviously this location is unable to simply give the right sandwich to the right customer and when they make a mistake, they would acknowledge it but only give you a lousy free drink voucher for your $12 read more

Panera Bread - Sandwiches Near Me - Collinsville, Illinois

My experience was OK the cooks get upset when you ask for things that were not on the salad such as the two I ordered did not have feta cheese as shown in the picture. Sometimes they don't have the best attitude but they give you a good amount of lettuce and food as long as all the ingredients are there! read more

Panera Bread - No cheese? Had to go back for it - Sandwiches Near Me - Collinsville, Illinois

Stopped in the other evening -- it was about 8:30 PM. ALL the bread, bagels, and pastries shelves were empty -- NOTHING available. They told my husband we could order some soup but nothing else -- no sandwiches. If your hours say 9 PM closing, that means 9 PM -- not 8:30 or whenever you decide you'd like to go home so throw everything out. Plus, there was no one at the register. We had to follow the loud laughter to find an employee! Super terrible service. read more

Went there to meet friend. I got cup of coffee. It's good place to get together with friends. To chat and have light breakfast. I didn't order anything but my favorite is blueberry muffin. Of course I'd come back again! read more

Terrible service and terrible food. I keep giving Panera "one more chance" because it used to be so good. Employees don't care, ring up the wrong things and then the salad had 2 tiny pieces of chicken, no bacon and wilted lettuce...so bad that I had to throw some pieces out. read more

Stopped in this evening to pick up a friends order. I tried to order soup on the app and it stated they were sold out. I went in with my friend and asked if they had the soup I was interested in. I would like to say a young man went to check for me, but unfortunately, he is far from a young man with his attitude. He went to check and nodded his head yes. So I assumed he meant that they had the soup, when maybe he was saying yes they are out. Anyway, the manager asks if I would like a different soup they were out. I stated I had asked and was told there was still some soup. She apologized and said no but asked if I wanted something else. I asked for Baked Potato soup which she was happy to get for me. In the meantime, as my friend and I are standing there waiting, the boy (had a red sweatshirt on and a headset like he was working the drive through) proceeds to talk to another guy standing at the counter about how he was made to look like an ass and all they had to do was apologize. This was not his fault, and just kept going. All while I am standing there. He did not know when to stop. First and foremost, you NEVER talk about any customer in front of other customers, PERIOD! First rule in customer service, which he so highly lacks in. Second of all, everyone makes mistakes. We are only human. Had he said something to me nicely, like I apologize, I meant there was no more soup or anything, I would have kindly apologized back for my mistake as well. However, that's not how it went and I walked out without my food or a refund. Avoid this location at all costs if you would like decent customer service! read more

They added cold ham to my steak and cheddar sandwich, up charged me for a large bowl of soup on the pick 2 and barely filled it halfway, and my bagel sliced like bread that I ordered was missing about a fourth of the bagel... The coffee was also cold and stale!! Worst Bread co I have ever been to!!!!!!' read more

I was having a busy Monday and it was one of those days where I barely had time to eat and I passed this Bread Co with a drive-thru on my way out of home depot. I got a bowl of broccoli cheddar soup to take back it work with me. It was a life saver. read more

I recently went here for breakfast and was convinced I will not return here. I have been here many times and although cleanliness at times was an issue, it was minor issues. However, on my recent visit, as a friend and I were eating breakfast, mice were running through the dining room. Another customer complained to the employees and was told they were aware of the "mouse problem". I contacted customer care twice about this and never received a reply!! read more

We went in at 8:05 pm. We were told that they close in 45 minutes. We felt rushed. We ate and left with 25 minutes to spare. Seemed rude to be reminded about closing. read more

I've always had good luck at this Bread co. The food is quick and good and the staff is friendly. Today I went in just get a Diet Pepsi. When I got to the window the lady told me the system is down and I could just have my soda for free. It made my day and I will definitely be back!!! read more

They forget items every single time my family goes there! Portion & food are hit & miss.

Like most other people, I love Panera and where this one was located was perfect, it is a short drive to and from the Double Tree location. We arrived about an Hour until closing so we thought we were good, but we were soon to realize we were wrong. When we started looking at the menu, the receptionist started getting flustered and asked for our orders. I decided to order the broccoli and cheddar bread bowl, my favorite soup. She then asked the chef is they had any. This was a little disheartening. Then after all if my family ordered (3), she asked if they had the most important ingredients in all of the food, for example she asked if they had cheese for the Macaroni and cheese. The food came in early and quick which I thought was a plus, but it turns out my bread was stale, and was hard to bite. I am pretty sure they served me day old bread, and bread that wasn't supposed to be served... Everyone was in a rush to get out. read more

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Last night I was meeting a friend. I thought I would try the new pasta dishes. They were packed with a TON of calories, I am betting that the bowl would have tasted better than the pasta. The tortellini was over cooked, the chicken was shredded (to pieces) and I am not sure how you can mess up a white sauce, at least that is what the menu said it was. Panera please sick with bagels...... read more

I love Panera Bread and I have had good and bad experiences but really was not happy with my visit the last 2 times here. I travel for my job so depend on getting good salads and Panera and St Louis Bread is where I go. First night in town I ordered the Cobb salad and get to the hotel no avacodo, no bacon and the salad bowl was half full. Ok so tried again tonight. Made a point of telling them what was missing , no problem. Opened the salad, no chicken, I asked for an apple, because the bread was stale, the night before, no apple, again a dried out pc of bread. How does that happen when you are busy ? I will not judge other Panera Breads by this one but probably won't go back here . I think management is lacking. read more

You've seen one Panera, you've seen them all. I remember when "Panera" was only called "St Louis Bread Company." When one came to suburban Chicago in 1995 or so, it was a breath of fresh air in the semi-fast food scene. Pumpkin muffins all year round-----wow! I'm glad it's around all these years later. However, the novelty has long worn off. It's still a dependable place, don't get me wrong. I'm sure I get something from there, either at home or work, once a week. But, the thrill is gone. This Panera in Collinsville holds no surprises, either way. read more

This place is pitiful. The only reason I trade here is the location. Today drove through again a girl with glasses this time no thank you at all on a nice tip at the window. I posted a similar review two days ago. read more

I'm a HUGE Panera fan. In fact, I eat at Paneras in numerous cities across the U.S. because I travel for work weekly and it's my go to. Today I got the modern Greek quinoa salad with chicken added and my chicken was frozen making it inedible. I was really looking forward to having my favorite salad for lunch! I'm not mad, just disappointed. read more

I go to Panera frequently back in Baltimore and this is basically the same exact place. Same menu! Parking lot was dirty - although this shouldn't reflect the restaurant, but moreso the nasty customers. Upon entering, the place smelled bad - like a dirty pad/diaper. Ordered anyway. My husband and I both ordered fontega chicken sandwiches. The basil is the best part of the sandwich, but it is sometimes forgotten - so my husband even made sure to request that it is definitely added to his sandwich and he was told yes. Got back to our hotel and our sandwiches has minimal chicken and NO basil and very little chipotle sauce. They were also out of chips. Disappointed. read more

I get iced coffee for inder $3. Is it Starbucks? No, but i have been stopping here for my morning coffee, and at half the price.

We are big fans of Panera and been to many locations. This one is consistently dirty. Tables and floor not clean, restrooms questionable, etc. They are usually out of something, either bread or bagels or both. The bread they did have was dry and stale. They have tips jars out for the employees, however keep in mind you have to order at the counter, pick up food when it is ready, get your own drinks, and then clean off your table when done. Come on Panera you have good food, pay your employees a decent wage and get the restaurant cleaned up. read more

What can I say? I'm a Panera fan in general, and this location is where my husband and I eat on the occasional event that I come all the way to Collinsville to meet him for dinner before he runs back to more teaching duties. The staff is always friendly and the orders fulfilled as I would expect. Sometimes they seem a little slow to wipe down tables, but since they never seem to be overly busy, we've never had a hard time getting a table we prefer. I like the addition of the partitions from the parking lot they added to the outdoor seating! read more

The service here is a disaster. Clueless. Servers will forget half your food if you don't check. Unorganized mess that took 10min to find a fruit cup and they were freaking out. read more

9:01pm, Thursday, 6/15/17, pull up to drive thru, ordered a grilled cheese. Out of white bread. Ok, make it sour dough. The. I order a turkey sandwich on sour dough. "I'm sorry, we are out of sour dough, we only have enough for the grilled cheese". So I ask, what kind of bread DO you have? Rattles off all the unusual breads I have no interest in, but I hear hoagie bun. Ok, chose the hoagie. Then, I order a Mac n cheese. I'm sorry, we are out of Mac and cheese too. At that point, I told her forget it, cancel this order and drove off!!! Went to jimmy johns... read more

We had a misunderstanding about the bread for our kids grilled cheese and a manager noticed me tell my daughter sometimes that happens. Then she took it on herself to fix it and get us a new one. So appreciated even though we didn't ask. And the food is always high quality and the staff is friendly. Love this place. read more

This is a decent Bread Co location but nothing special. Same offerings as everywhere else. Same employee scramble taking place behind the counter. No issues but nothing spectacular here either. I've been to this location about a half-dozen times and they are predictably alright. read more

I'm giving them 2 stars, instead of 4-5, because the management needs to act quickly on a problem which can directly impact their business negatively if not addressed. (The food and service are great, BTW). A group of us agreed to gather for a meet & greet here for breakfast on a Saturday morning. 4 cars came, more might have left due to...no parking spaces left. Let me explain. When I arrived, around 8:45, I quickly noticed only 2 non-handicapped parking places left and those two were too cramped for my car to park (adjacent cars parked crooked). At first this didn't surprise me as the Edwardsville location is always full on Saturday morning. Anyway, I almost left but one of our party came walking out to our car and told me to park in the back. I drove around to the back where he was parked and we directed 2 more cars to park back there until it was full. When I went inside, I was shocked to see the place less than half full! Plenty of tables and no wait to order. On a Saturday morning? As I mused out-loud as to this conundrum, a patron told me that many of the cars parked out front were NOT customers but car-poolers riding to St. Louis. This patron also said that she had mentioned it to the manager in the past but the manager said "There is nothing I can do about it." Seriously? You will let non-customers take up spaces and drive away potential paying customers because you don't want to hurt their feelings? I doubt we'll plan a meeting here again. Note to Manager: Take action! PS - I almost couldn't find this listing because first reviewer listed it as Panera. Message sent to Yelp to change this. (Yes, I know it is Panera elsewhere but not this location or any in St. Louis). read more

The only reason I keep coming here is that it's one of the only healthy options by my office. The staff is petulant and non-apologetic when they mess up. There is never enough parking at lunchtime. They consistently mess up orders - I've gotten a tomato & mozzarella salad that had cilantro instead of basil! Most recently, their credit card machine didn't work for the drive-thru, so I had to go inside to pick up my order because I could pay with a credit card there...WTH? read more

I like their food, but they are always out of something....last week it was large cups, I get food items, this wasn't even a perishable item. Step it up bread co! read more

This is one of the worst managed Panera's around. Always out of key food items, sloppy execution, and rude employees. Save your money and time and go somewhere else. read more

Panera Bread is a great alternative to your normal fast food joint. They have great sandwiches, soups and salads; but don't forget their breads, bagels, pastries and muffins. My wife and I eat here probably at least once a week. We enjoy breakfast, lunch and dinner from Panera Bread. I've not had anything that I didn't enjoy. The one thing they could improve is their coffee. While their coffee is good, it doesn't compare to other places that specialize in coffee. read more