Disappointed in my $15.99 turkey and avocado sandwich from Penn Station. They really skimped on the turkey. Service was ok but we were also the only ones there. My husband got the chicken teriyaki sub with grilled peppers but it too could have had more meat. Plus, $15.99 for a sub sandwich is high. Since they weren't busy, the seating area could have been cleaner. read more

Penn Station - Turkey Avocado - Sandwiches Near Me - Collinsville, Illinois

I've ordered twice and neither time were my sandwiches made correctly. The first time, I added bacon & omitted mayo; they made it with mayo & no bacon (for which I paid extra). This time, both sandwiches were on the wrong bread. Get it together! read more

Ordered remotely for a 6:30 pm pickup. Still waiting at 6:40 pm and there are no other people in the store, nor coming in for pickups. Hope they can get around to working on our order for two sandwiches.... So far, not impressed... read more

Ordered the club sandwich; specifically told the man no mayonnaise and vinegar and oil. Also ordered American cheese instead of Swiss. It was not grilled as was ordered, sandwich was floating in mayo. Hubby paid extra for extra tomatoes and extra bacon on his BLT; when we arrived home, there were a couple tomatoes, it wasn't grilled as ordered. Hubby had to go back and request them to do it correctly. Never will return, they can't even get a simple order correct!!!!!!!!!! read more

Sandwichs and customer service really should be improved. The sandwichs and fries should be improved so that I person shouldn't have to go home and fry the fries and add things to the sandwich. read more

Just terrible. Ordered the classic cheesesteak that appeared to missing 1/2 the steak, cheese wasn't melted and tasted awful. Line was too long to complain for a refund. It took 25 minutes to get the sandwich and fries were cold. Fries are made to order but don't understand how they could be cold. Waited a long time with only 1 customer before us. This place needs help. Penn Station is consistent chain except for this location. read more

Came to give a review and I see they already are bad. Door and app say they close at 10. Walked in the open door at 9:30 and she told me they are closed. Not good for business read more

Penn Station - Sandwiches Near Me - Collinsville, Illinois

The workers were on point, the place is nice inside and a few people were inside surprisingly making it even more chill. The food was brought out to me unexpectedly. A nice stop while on the way home to Indiana. read more

Penn Station - BLT, only true sandwich and anyone who disagrees is a chump - Sandwiches Near Me - Collinsville, Illinois

So usually the food is good and the staff is nice enough. But today, not sure what went wrong for them but I had to leave without my order. The whole point of an online order is that it's ready so you can go and get back to your job... They hadn't even started it but said ten minutes. 25 minutes later and my break was over so I didn't get to eat lunch today, thanks Penn Station. The cook literally said web orders weren't priority, the people in front of him were. Well i was BOTH and still didn't get my food. When people order in store they are expecting to wait and clearly have time...haven't been back since read more

Dirty tables. Less than half the amount of meat cheese etc. I paid $20 for this crap? Never again. Go to subway. Better by vast margin and THAT is saying something. read more

Worker making sandwiches was only wearing one glove. When I alerted the manager he said they were rushing to fill a large number of orders and then went back to what he was doing. He never addressed it with the worker. Tables were also sticky and restaurant a little messy. read more

The sandwich was fabulous! I got the cheesesteak. Very messy but good! My complaints are that the tables were sticky. And the floors when you first came in were sticky. read more

This Penn station has always been the worst. The People have a bad attitude and it is usually filthy. In the past when I choose here I would get it to go. It looks like they remodeled. The people are nice and it is immaculate. It is a hell of a turn around. The sandwiches have always ben my favorite. I like the cheesesteak, Italian, and the teriyaki. The only sandwich I do not care for is the Reuben. They make a great rueben but they do put it on rye bread. Something is missing with the soft Italian bread. read more

I'm conflicted on this place. Good food, but it could be better, and I don't think this was a good value. By that, I mean, was the overall experience worth what I spent? The good: The young man who greeted us was very friendly, personable, and helpful. This guy is going places in life. The bread was fresh and chewy. The sandwiches were very good; albeit a little lacking in meat. The bad: The picture of the sandwich I ordered (conspicuously displayed right next to my seat - bad idea!) was overflowing with meat. Mine was not. Nor was my wife's. She surmised that possibly, since we each agreed to peppers, mushrooms, and olives, that they made room on the sandwich by removing some of the meat. I'm guessing that on our almost $7 sandwiches, there may have been 2 oz. of meat. The neurtral - The fresh cut fries were tasty but they were more akin to fried potatoes (made from leftover bakers) than normal fries. They had a slight overcooked taste which I didn't mind but some people may find off-putting. The value: An 8" sandwich (out of 4 sizes, 2nd smallest), small order of fries, and 1 drink came to $10.50. Not a good use of my money. read more

My mom and I went to Penn Station yesterday for lunch and decided to dine in. All the staff wore masks and the lobby was clean. The employees greater us and we're very pleasant. I ordered the club with no lettuce and tomato and my mom ordered the BLT. Both had fries. I asked for them to be extra crispy. They brought our food out right away but the fries were very salty. The girl had no problem making fresh crispy fries for us. The sandwiches were perfect. One of the staff was cleaning and asked if we liked the lemon smell. It was good. Lol, it was great that they kept the tables and the handrails clean. Their restroom was open to the public and was also clean. When I got home I noticed on my receipt that I was charged for two extra drinks. It took a little while to get through but told the girl what happened and since I paid cash they will refund me on my next visit. It wasn't a big deal to me and she apologized. read more

$51 of food for the family. Edwardsville location is really good service. We have been to this one in the past but this trip was horrible. One star is too much. Staff was very unpleasant. Definitely were annoyed when we came in at 6pm right at dinner time. Grumpy when taking our order and ironically screwed it up. Kids asked for no mayo but got lots of mayo. We got it to go and my wrap wasn't in the bag. Should have checked but I assumed a little competence. I will think twice before coming here again. read more

Walked in order and ordered the monthly meal. didn't get my soda was angry but I let it slide. Then noticed a box of potatoes sitting on the ground, that probably won't pass health code. Then my buddy spilled a drink on me and the dude who worked there proceeded to mop my feet. Literally hitting my boots with a Moo while I was eating a sandwich not cool at all. This specific location sucks read more

The good- sub was good, worth one star. That's it... The bad- my son and I could not find a clean table to sit at 2pm. Their was only one other family in their eating. My son's combo basket had a total of 10 small measly fries on it. I asked for mayo and extra lettuce with my sandwich and got neither. 3-4 workers their that really needed better guidance. I guess it's a management thing because we try to always go to the Glen Carbon Penn Station because they are very friendly and make sure you leave happy. It's not like they are cheap on their prices.... They most likely pay $10 for 50lbs. Of potatoes and charge $2 for 4oz. read more

I went with a group of friends here and we had 9 people we all got fries and only 4 people got them and we told them multiple multiple times and still wouldn't bring them out or not the right orders. Also we waited close to 40min to get our food. read more

First time visiting this restaurant and last!! Every one is rude and has a major attitude. No acknowledgement of the customers and they have no problem cussing in front of you as well! Grow up! read more

Ordered three sandwiches. First sandwich, we went back and got it replaced. Should have checked the others. Got home, realized both other sandwiches were wrong too... one with mayo on a chicken teriyaki sandwich. Ew. I called to let them know that someone may need to be retrained on taking orders. I get passed to the GM (not who we ordered from) who tells me that my boyfriend didn't order them right. I tell him that I ordered, and he tries telling me I ordered them wrong. Nobody in their right mind would ask for mayo and teriyaki together. Lol No matter, he was extremely rude and continued acting like I ordered the sandwiches incorrectly. If I wanted to come back, he's going to need me to "repeat the order as I actually want it because it isn't what I said the first time." I recognize restaurant workers are exhausted - as many of us are - but there is no reason to treat a paying customer like that. I know what I ordered and will be going to Edwardsville from here on out. Never had a problem there. Hopefully this place gets some new management soon. read more

Went to Penn Station in Collinsville, IL with some friends and ordered a wrap and medium fries. I never got my fries as well as my friends. Our food took longer than usual and out of 9 people who ordered fries only 4 got their fries until we had to tell them multiple times about our fries read more

Whoever is working behind the counter must like mustard because my Philly cheese tastes like a mustard sandwich and my mouth is on fire. We had a b1g1 coupon and still paid $15 for 2 sandwiches med fries cookie and lemonade. Oh well... read more

I used to love the Penn Station by Ft. Knox, KY and thought about it often since I left. . haha. I was super excited to see this Penn Station on a family trip. This was not at all what I was used to. The philly cheese was very bland. Don't recall their prices being so high either. read more

Almost an hour late with a catering job delivery to feed 40+ people. No explanation. No real apology. They suggested we Yelp it.

i go for the 8" veggie. it is so good good and flavorful that the absence of meat is not noticed. the toppings are so copious that it is difficult to close the bread. i eat this sandwich and every bite is savoured. i eliminated the teriyaki because of the crazy high sodium content. my only gripe is that they use white bread instead of something that has nutrition out of logistical necessity. but that veggie sandwich is so good. it puts subways version to shame. in the strip mall sadness that is collinsville crossing this offering is a sane, healthy, delicious alternative. read more