This panera is pretty close to my house. One thing I really like is that they have a drive thru. Some locations do not have a drive thru. However, the 2 most recent times I hsed the drive thru the wait took forever for my food. The food was very fresh though. Going inside takes a lot of time but can be useful if you want to have a meeting or work on homework. This location is the quietest one I have been to. There is barely anyone inside. For some reason the ipads you order on are always broken though. I definitely suggest this location for homework or meetings because it is usuallt clean and quiet when I come in. There are always open seats as well. It makes me wonder if its just a weird location for panera. Overall, I don't mind this location and havent had any issues with my orders in the past year. read more

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Worst Panera ever. Waiting 20 minutes in the drive through to pick up an online order at 8:30 am is not acceptable. It does not even the thick of rush-hour traffic either higher or more people or train your people to have a sense of urgency. This is the second time I've had issues. The time before I placed an order selected drive-through waited through the drive-through and then they tell me I have to come in to get it read more

This location is always dirty. I cannot believe today I witnessed tea lemonade, dispenser was filthy. Looks like it's never been washed I will be contacting the health department to Managers should keep their eyes on their employees and not have them talk about their personal lives at the front counter instead, they should have them deep clean that place clean the tea dispensers every day at night I am beyond disgusted and will never come back again The employees had their AirPods in her ear and was yelling at someone right in front of me as I was eating my food read more

Panera Bread - Iced Tea - Salad Near Me - Clinton Township, Michigan

Their bagels are the best!!! And Their citrus orange scones are so delicious, they're unforgettable. Such a tender crumb, and so flavorful. read more

I have a bit of a love-hate relationship with Panera. I very much enjoyed this restaurant chain growing up, especially for their soups and salads. The sandwiches on the other hand are a bit of a mixed bag because I find that they're not the most satisfying, especially their grilled cheese. However I came on this particular morning and ordered an egg white with avocado sandwich which is usually on a multigrain bagel. I asked the employee to please substitute the bagel with sourdough bread which she kindly accommodated. I have to tell you I'm very underwhelmed by the portion size considering that I spent $6.99 (I added $1 for the tip). This has become a common thing with Panera where they overcharge and give very little food. I would have consumed the entire thing in three bites but the ingredients kept falling apart. Maybe I should have got it with the bagel but I really doubt the portions would have been any better. At the very least I can say that it tasted delicious and the inside of the place is very nice as they usually are, but this is all too common in my previous experiences. read more

Panera Bread - Salad Near Me - Clinton Township, Michigan

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Just stood at the counter for almost 10 minutes and no one around to help or take our order. My bad for even waiting that long plus they were out of Hazelnut, Decaf and regular coffee. read more

Good spot for some tea, iced coffee and an online meeting. There are high top, low top, booth tables for eating and chilling here. Service was swift here. Tea isn't bad. Would prefer no background music. It's at least not as loud as it is in the bathrooms. The bathrooms are clean. They offer curbside delivery and have many kiosks at the front to put in your order for contactless. read more

Panera Bread - Salad Near Me - Clinton Township, Michigan

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Chech your order before you leave. Wrong soup no chips or no free cookie with rewards even no chicken on sandwich all my experiences with different orders read more

They don't show prices on their menu and the receipt doesn't show itemized prices either. $40 later. Everything is so expensive.

Misha & Adrien has the best customer service . i came inside store at almost closing and I really wanted some pickles and they took time out to go to back and help each other open the pickles so i could have some very thoughtful and helpful read more

People were nice, ambiance was good. Food was unbelievable underwhelming. I had a long day and got a sandwhich with about four pieces of chicken. Another one of my friends had the same issue with their dinner. read more

Place was empty and dirty. I ordered at the kiosk as no one came to the registers. When I got my salad, it was very disappointing. Hardly any chicken and the lettuce did not seem fresh and crisp. Not worth the expensive charge they have for their salads. Will not ever go back. read more

Disappointed with this Panera.Panera has always-for years and years, had great quality and consistent quality meals whether we ate inside or just got a carry out. However, this Panera has been out of menu items on multiple occasions. It also hasn't been open in the middle of the day a time or two. And lastly, my drive thru order this past weekend, was missing the chicken on a salad that comes with chicken, and I requested an extra dressing at the window, when I got home with the order, besides the chicken missing, the extra dressing was missing, too. I'd driven to 23 Mile location on other occasions, even tho it's out of my way-to avoid this store, and now my husband says he's not going to this Hall Rd/I94 Panera location anymore. I was happy when they put this store here near the Starbucks, but disappointed one time too many. (Also tried to call after my poor order this weekend-no answer) read more

I made a delivery order on 8/31/2021. After receiving our order, I noticed that I was missing an item. At the time, I was furious because for some odd reason, there is always 1 item missing anytime I make a big order. And it is always something I order for one of my employee's that is always missing. Although my employee said that it was fine, to me, it wasn't. I called and spoke to someone and they asked if I wanted a credit for my next order or if I would like the missing item delivered which was just a small Mac n cheese. Not only did they deliver the Mac n Cheese, they delivered a larger portion along with cookies, scones, a bag of chips & bread. To top it off, the manager hand delivered them to us. I know mistakes happen but for this place to go above and beyond for their customers makes this place great! Thank you so very much for all the extras! read more

Panera Bread - Scones, cookies and Mac n Chz. - Salad Near Me - Clinton Township, Michigan

Place wasn't busy. Stood at the register for 10 mins while the employees glanced at me. Not a single person said anything to me. Ended up leaving without ever getting spoken to. read more

This has to be the worst store for customer service. Nobody at the cash register, workers just walking around not helping. I stood here for 15 minutes before I got waited on .Never again. read more

I was so lucky to come across Phil that works at the Shelby Panera restaurant. I already had a bad day and was just trying to get dinner. I had trouble with my DoorDash order, and I was calling the store to see if I could solve the problem. Phil was the perfect man for the job. He listened to me with his calming voice and corrected my problem. He told me about the Panera app so I won't run into the same problem next time. Then he even went above and beyond and made my day. Thanks Phil you were a lifesaver! read more

DO NOT EAT HERE. Twice I have come here and watched the employees who make the food keep their gloves on and either use their phone, go to bathroom, take money from register and then go back to making the food. Today a kid walks from kitchen, with gloves on, takes his phone out and walks into bathroom.. then comes back out with phone in hand and gloves still on and went right back to making food!!!!! When We told the manager about the one today, he simply just acted surprised and left it at that!!! Drive 5 min further and go to the other one on hall! If I could give 0 stars I would. That is so gross. read more

Ordered a pizza and a black forest ham sandwich. The pizzas the worst flatbread pizza I've ever had in my life do not go to this restaurant.

This was the first time ever coming to any Panera! (I sometimes call it Pandora lol :') I've lived next to multiple but never went cause didn't seem like it was my cup of tea (funny since they serve that here) I finally decided to try it when one of my coworkers decided to go here for lunch. They cashier was sweet and cute; I ordered the Mediterranean warm grain bowl and customized it by taking off the Greek yogurt and feta plus a drink. I didn't take my wallet cause my coworker drove us but they do have Apple Pay; it took a long time for me to pay for my order and we only have an hour for lunch and it takes 10 minutes each way back to work (not including traffic) plus we still have to wait on our food and eat it too. She had to ask her manger for help and he wasn't much of it! He was kinda making it seem like I didn't have money by telling me that one tap should've went through! We ended up moving to a different cash register and it worked plus the cashier gave me my drink for free. The reason I'm giving 4 stars is cause of her and the yummy food! Which I ended up getting everyday for the next week and got to see another cutie! Lol read more

nice kiosk preferred form of ordering only one was active but no wait. got the barbecue sandwich it was good needed more barbecue but had plenty of cheese i'd rate it a 6/10 read more

We must have hit the sweet spot. There was nobody in the location we arrived. Chose a pumpkin muffin in a dark roast coffee. Turned around to get our coffee in the entire pot was gone. The lady told us they remove it in the afternoons not sure why. However she said she would make us a pot and bring us a cup out to the patio. Best ever she brought us a small pot out to the patio with their cup read more

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To be honest, coming here was a complete waste of time and money, and the service was horrendous. We pulled up to the window and ordered the green passion smoothie and a large iced coffee with a couple pumps of vanilla syrup and cream. We were notified that there would be a $0.69 upcharge for the syrup, okay that's fine. Order total was around $9, When our drinks are given to us, the iced coffee was 100% black with NO cream or syrup in it whatsoever (we were still up charged for it) and when we asked for it to be put in all that they could do for us was hand us a couple of half n halfs. Complete waste of time and money. If I wanted black iced coffee I could've made a pot myself and poured it over ice at home for free, so that was a complete scam Do not go here!!!! The Panera on Gratiot and Masonic does a much better job!!! read more

I am a panera bread diehard! I go a location a few times a month and order Mac &Cheese / chicken Caesar... VERY BASIC - normally it is a non event.. The two times I have been to this specific location has been a lack-luster experience. The building is brand new and I hope they eventually work out the kinks. The inside is immaculate and clean. That being said...The first time I sat waiting for my online order for 20 minutes until someone realized they needed to make my meal. Today, my salad came out without chicken and my baguette was crispy.. I've seen a couple people walk up to the counter with issues as well.. I hope this will be a great location, one day! You got this! read more

Went to Panera to get food around 7:45pm. Food took 15 minutes in the drive through. I was the only person there. They has my food sitting on the counter and forgot I was there. Don't recommend this location read more

They are never open when it says they open but they are inside at 7 AM went through the drive-through. Nobody answered to the window. The guy inside just looked right at me. read more

So I've always ordered off my phone for mobile delivery. The drivers are always SUPER nice and I've never had any issues with my food. But for some reason today, when I got my Mac n Cheese, I could almost see the bottom of the container! For the amount that I've paid for my food, I don't think this should happen. Please check the portion sizes before sending them out the door. read more

Panera Bread - Panera Mac n Cheese - Salad Near Me - Clinton Township, Michigan

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Not one time have I been to this restaurant and Been satisfied. The first time we came when the first opened they took our order had us pay and all , not until 17 minutes after we paid and were waiting for our food did they tell us they didn't have chicken noodle soup or bread bowls and when we asked about the broccoli cheddar soup we ordered we heard them through the window asking where any broccoli cheddar soup was and finally came out front to tell us they didn't have that either. So we got a bagel and asked for a refund and she only gave us a partial refund ? Ok. Months later we come back they don't have bread bowl, no bagels and I was told NO I can't have a cookie as a side instead of an apple or chips because they were out of baguettes. I will never spend my money here again even after trying to give the benefit of the doubt. Not like they'd have anything I want anyways. read more

Very disappointed. I went to this Panera today specifically for the teriyaki chicken bowl with broccoli. They said they were out. I texted a friend who gets this from Panera all the time. He says this location always say they are out but aren't really. He thinks they are too lazy to make it. Not sure what the deal is, but get the damn thing for the customers. read more

We went through the drive-thru for lunch and got a grilled Mac and cheese sandwich, a chipotle chicken avocado sandwich, a muffin, and 2 frozen chocolate cold brews. They charged us almost $35, completely forgot the chipotle chicken avocado sandwich, and still charged us the full $35. This wasn't the first time something like this has happened at this location. A few times they had given us the complete wrong order! read more

THE 5 STARS ARE FOR RHE TWO WOMEN WORKING BEHIND THE WINDOW WHERE I PICKED UP MY ONLINE ORDER! As for Panera's corporate office, you made a stupid decision to change how we can order your coffee online. You now have to put what you want in the comments. So when they make the coffee, if the comments aren't read or can't be seen on the ticket, your coffee isn't made correctly. A big thank you to the girls behind the counter who remade mine today. As for Panara's corporate, whoever made the decision to nickel and dime the coffee club people, you lost a member. Make better decisions. A little bit of cinnamon and some whipped cream won't break you when I paid $12 for a damn sandwich!!!! read more

I ordered a toasted frontega chicken sandwich and was extremely disappointed. I added avocado and they were completely brown/black. Also requested that the sandwich have no sauce and they put chipotle mayo on it. Also forgot the Greek yogurt and silverware in my friends order. read more

Panera Bread - Salad Near Me - Clinton Township, Michigan

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Placed an order this morning at about 11:15. My delivery came within 15 mins. I'm so impressed. Got a link to rate their service but the link doesn't work ): Also didn't care for the dressing that came with my salad but that's ok I'll just pick a different one next time. Thanks so much for your great service! read more

I have been to this location multiple times and at different times of day and they are consistently out of product. I went there once and they were out of more than half of their bagels. I mean isn't this why they specialize in? I went there on the Friday after Thanksgiving at 7:30 AM and they were already out of the soufflé I wanted. Their excuse was that they get a lot of big school orders, well school was closed that day. Update, just went there this morning at 9:00 am and they were totally out of all soufflés, and said it would be 30 minutes before any were ready. What a joke! read more

Very bad service. So cold in there the lights were swinging and when I asked if they could turn the air conditioning down nothing happened. Also the ladies room floor was very sticky. The toilet was plugged and the floor corners were full of paper etc. not going to this location again. This shouldn't be because this is a new location! Food was ok. read more

Horrible Horrible service, the general manager had a terrible attitude like it was a disservice for him to serve us. Took a few minutes for anyone to even come to the front counter to take out. Lazy people is an understatement!! read more

Me and my friends go here everyday Sunday after church and it's awesome. Great prices and portions. You pick 2 is a must. Super quick service and the middle aged male manager always asks us how we're doing and takes our plates when we are done which we love. read more

We have lunch at Panera quite frequently. The other day I ordered a mocha cold brew through the drive thru. Whoever made it COVERED the inside of the cup in chocolate. It's already sweet! Just follow the recipe that Panera has, that is why I order it. Then I order door dash and my dasher forgets my coffee, not a single person made sure I received it after 40$ of food is ordered. When someone finally returns with it, while thing is melted! I'm sure someone just used the same old coffee that was left behind an hour earlier. Pretty sad if you ask me. read more

This Panera seriously sucks. Been here a few times, EVERYTIME they've always been out of at least one thing I've tried to order. Today, out of bread bowls and pumpkin muffins however they did have the mad and cheese I wanted which was obviously overly microwaved because it was super chunky, the cheese wasn't smooth at all. Literally just chunks sticking to the pasta. Save yourself and go to jersey mikes next door or Culver's across the street. read more

Panera Bread - Mac and cheese. It's not suppose to look like this as you probably know. It's chunky and disgusting and obviously someone over heated it. - Salad Near Me - Clinton Township, Michigan

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There website on Apple Maps and google maps says that there open till 10:00pm but there store is only open till 3 and I just wasted a quarter of a tank of gas to get my Panera and guess what there in competent butts can't update there website so that there costumers can actually enjoy a good soup after a long day of work. Very sad. read more