When we received our food, half of my order was incorrect, as I ordered a soup and sandwich combo. They gave me a salad in place of the soup. When I went and asked about it, the guy told me that they were out do the soup I had ordered. So, instead of calling me up to let me know and ask me what I would like instead they just chose something for me. My husband was getting our drinks and while he was actively at the machine using it an employee came out and started using it instead of waiting their turn. The machine only had enough space comfortable for one person to stand at. It was the worse experience we have ever had here. Very disappointing. read more

I'm here at 11:30am. Only 3 cars in parking lot. No cars in drive thru. I sat at the menu board for 5 minutes. No one took my order. I drive around to the window. Waited another 5 minutes. There are 3 employees in the back. Finally, someone came to the window and asked me what I was waiting on. To be honest, I'm really surprised that this location is still open. The service has never been good! read more

Last minute lunch spot. Panera is not my fave for much but we were stuck for a lunch place open when we needed it. The food is fine. Nothing spectacular. Service today was good sometimes I go and there's no one there to take your order. Got lucky today. I had the pick two, French onion soup and half Mediterranean veggie sandwich. The soup had good flavor but no cheese or bread or any kind on top. The sandwich was fresh and full of veggies. I wouldn't get the soup again. My friends had the chicken back sandwich which also came full of chicken and was tasty she said. Other one had broccoli cheddar soup and caperese sandwich. Both she enjoyed. We also tried the cinnamon roll. The filling is good but the actual roll was kinda dry. Like I said food was fine . Didn't take too long to get. I do feel this location needs some TLC . A lot of things look old and need updating. Came in handy today when we needed a good lunch spot! read more

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Sandwich was decent but the restaurant is not clean. Came in for breakfast the other morning. Tried one of the breakfast sandwiches, which was fine. I was so distracted by how unclean everything was. I was there at 7:40 so it was clearly left over from the night before. The tables had crumbs on them. The drink machine didn't have ice and looked like it hadn't been cleaned in ages. The walls by the booths were stained. Panera used to be one of my go to places but this location is a disappointment. read more

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Food is okay. Server/ customer interaction is low to nonexistent whatever happened to the warm, friendly vibe? It's gone and all those owned by the Carillo Group will suffer as well as their customers. Consistently poor service. read more

Panera Bread in Clemmons never disappoints. They always have the best food and wonderful service. read more

Panera Bread - Broccoli & Cheddar Bread bowl with Chips - Sandwiches Near Me - Clemmons, North Carolina

The drive through took forever I waited for about 35 minutes and there wasn't even a lot of cars in the drive through, every time I come I regret it they always take forever I'm not sure why this place isn't closed read more

Slightly above average nice looking Panera bread location. Plenty of windows that also have sunscreen mesh. Makes for a very inviting atmosphere and one that is super clean and with beautiful wood tables. Bus your own tables. Consistently solid hardy food offerings That one expects from Panera tends to be on the healthier side. The French onion soup though a little different was super tasteful with. Miss having the cheese melted on the top but cheese was melted within the broth which again was superbly tasty. Croutons in the soup serve as the bread. And that has the offerings that come along with it or one of the three Apple, chips or French baguette the ladder is what I had. Bread is always fresh and with wonderful texture. Like a stone ground mustard girlfriend's turkey sandwich had a stone brown mustard on it she wish it would have come with a little more but sandwich was good and her soup was good in tasty and hardy along with being a little salty. Overall a wonderful experience for a quick bite in and out. read more

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This Panera is pretty good - it's clean and the workers are friendly. However, their app never seems to be synced with actual stock and I can't remember the last time they didn't have something I ordered. Even though this is the case, workers are always happy to help make things right. read more

Ordered two of the heavily advertised bacon avocado melts only to find out 20 minutes later that they're out of bacon. This is consistent experience at Panera. We're out of bread... We're out of bacon. Disappointing to say the least. read more

Just moved here recently. In the past I have always enjoyed Panera's food. So we've gone to this location 3 times because we now live nearby. We ordered something different each time to give them a chance. But 3 strikes for this Panera. The food at this location is simply not up to par with the others we're used to. read more

Placed delivery order via app. Missing main food item. Only option was to get an $11.00 "credit" the next time. No Option for a refund or to bring missing item. Called store. Asked to speak to a manager. Was given no other option. When I asked for regional manager contact info, I heard a voice in the background saying they could not give out that info. When asked who person speaking was, was finally told it was the GM. Spoke to someone who stated she was the GM. She stated could not do anything further. Asked again for regional manager contact info. Was told they could not give it out but stated they would have manager contact me. Had similar issue here prior. No resolution. Am not expecting resolution this time either. Orders here are consistently wrong. Staff is either not empowered to make things right or simply don't care about fixing things. Fan of Panera, but never of this franchise location. Management hides behind its employees and will not take ownership of issues. read more

food was good, lady who was taking my order at the window was rude and lowkey nonverbal, also took ten years to even get my food

Best place in the area to have a cup of coffee. Their food is okay and customer service is a hit and miss. read more

Panera Bread - Sandwiches Near Me - Clemmons, North Carolina

I've been a few times since this location opened. The parking lot is rather small so I always get one of the last spots or end up parking across the way in front of moes. The overall look of the restaurant is nice and well organized. I think the service could be better. The staff isn't the friendliest when ordering. But I deal with it so I don't have to order via the kiosk. My sandwich as part of the you pick two was a bit burnt all over so that's disappointing when you order to go and get home to see it's burnt. The pastries however tend to be well stocked at this location. read more

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When it comes to soups and sandwiches, Panera Bread is usually where I enjoy going. At this particular location, I stopped here in passing. When my girlfriend and I are on a road trip, also depending on where we are going, we like to stop at Panera Bread. We are proud members of Panera Bread, and we enjoy using our Panera cards to get special discounts. When we are craving sweets, we like that we have the option of getting the 99-cent pastry available with a lunch entrée. The soups are delicious, and the variety of sandwiches are excellent. I especially love getting the Broccoli Cheddar Soup and the Mediterranean Veggie Sandwich. The salads are also good, especially the Fuji Apple Salad the Mediterranean Bowl with Chicken. I like to top off my meal with a Strawberry Smoothie. When we got our orders, everything came out as we ordered them. We were pleased with our meals. This was a good stop. read more

I like the newness of this location. The manager did a good job to help keep things moving along since it was one the cashieers first days. I had the you pick two and an iced beverage. The 10 vegetable soup is hearty and the hint of lemon was nice. I also liked the tuscan chciken sandwhich I ordered as well. I tried the blood orange lemonade and it was too watery. I switched to the iced coffee which was much better. They do have a drive-thru which I would use in the future. read more

Panera Bread - Sandwiches Near Me - Clemmons, North Carolina

I really like this location and struggle over the low reviews. It has always been clean, the food is fresh and not packed with long waits like other Panera's I have been too. We came for breakfast on this visit and everything was great. My wife and I both had the egg white, spinach sandwich and it was great. No complaints. read more

We dined in yesterday at 7 for dinner. No chips. No ciabatta bread. No cups at kiosk ordering area. No sweet tea. Diet Pepsi and Lemon Lime soda out. Food was ok. This place is really struggling. read more

On June 24th, my daughter and I ate at this Panera Bread. It is not our normal spot, but we were passing by, so we stopped. Later that night and the next day, my daughter and I had minor stomach aches, so I came to Yelp looking to see what the reviews were, and they are HORRIBLE! I wish I came to Yelp first. Although most customer complaints are about missing items or the long wait, what caught my attention was the data from the Health Department intelligence (HDI). Those standards that were not met, can absolutely get people sick! Panera Bread keeps failing the same health concerns and that is worrisome. We are never, ever going back until I see 5 stars and NO HDI violations. read more

If I could take a half a star off for every time they said they were out of bread, or out of lettuce, or any other item then this review would be -3.5 stars. Can't wait til chicken salad chick opens. read more

The management is not professional and staff is unable to correct or take order's correctly. I asked for phone number to corporate office mgr said google and said they could do no refunds and that corporate has to do refunds. All staff need to be train on how to completely make their customers happy and the timing was ridiculous I waited 20 mins in pre parking until I went in and they still didn't have my order. Not busy one at drive thru on inside. Why the delay?? Please train them accordingly. read more

My family met some friends at the new location in Clemmons. The restaurant was completely filthy. The cashier and manger were rude. Tea had been spilled and a wet floor sign was sitting out. I saw atleast two employees look right at the spill and walk right by. We will not be back to Panera. It's a shame, because we never had this experience at the old store!!! read more

Panera Bread - Sandwiches Near Me - Clemmons, North Carolina

I wish i could give no stars. I live close by this place and have gone multiple times and it's always a horrible experience. I went this morning because they have a healthier breakfast. First we waited 20 minutes for our order which is fine they make it but then they gave us no bacon on a BACON egg and cheese sandwich and i added bacon to the other and none. We went back through the drive thru where we were completely ignored and had to go inside. The manger was then very rude rolling her eyes when we tried to be nice about not having the correct food. She then proceeded to tell us that they saw us in the drive thru but didn't come up to us. Horrible management. read more

WORST customer service ever. Will NOT be back. The last two times I have ordered from this Panera I have had issues ...missing food, incorrect items, etc but today's service is what will prevent me from ever ordering from this location. Placed online order for rapid pickup (inside). Arrived 5mins after pickup time due to traffic. My name wasn't on board for meal being prepared or already prepared so I went up to counter to ask. Was rudely told to just wait until name is called. After waiting another 10mins I went back to counter and said it was way past my pickup time so wanted to make sure order didn't get grabbed by someone else. They grumpily went to go look at all the to go bags. Guess what??? Mine had been sitting there the whole time. Last bag in the line up. They begrudgingly handed me the bag with a scowl and some sort of grumbled statement. So got home (6mins away) and food is stone cold. Grilled cheese was like a brick and soups where cold. Also missing the French bread that was to be side item. Unacceptable!!!! I refuse to pay $26 for two lunches that are stone cold and have poor customer service. read more

I gave them 1 star because Yelp won't let me give them zero. The service at this location is horrible! We ordered take out and received a text that our order was ready. After waiting 15 minutes for them to find our order, we were told that had not been started and it would be another 10 minutes because they were "behind". We asked why we received a text if our order wasn't even started and were told, "we have no control over the texts". On top of all that, they screwed up our order. DO NOT GO HERE UNLESS YOU LIKE WAITING 40 MINUTES FOR A SCREWED UP ORDER read more

Was @ the Gammon Ln Panera in Clemmons, NC on 10/9/22 and I have to say it's the worst one I've been to. The pastry case only had 2-3 items left, no napkins or brown/raw sugar packets and all the coffee's were empty except for Hazlenut. Passed by the pick up window on my way to the bathroom and all of the employees were just hanging out and playing around in the kitchen. Total waste of time and money to go here. read more

Worst experience ever at Panera. Lost my order, a toasted bagel. I had to ask. Then was told it was lost because rhey "had an emergency" one of the workers cut their finger. Is that something to share with a client that's just looking to get their bagel? Then the bagel wasn't 't toasted as requested. "We can't toast your bagel because you touched it!" Wait, you can blow my order, tell me about blood in food prep areas, not toast my bagel and generally provide bad service? Poor management! Not indicative oof Panera overall. Do yourself a favor, go to Haines Mall location! read more

The service was so slow. Food was messed up. No one working at the front to take orders. Didn't give cups when we ordered drinks. I ordered hot chocolate and it came as steamed milk. It was very cold inside when we went in to warm up from being outside in the cold and rain. Coffee station didn't have any creamer in bottles. Overall bad service. read more

If getting orders correct 50% of the time is the threshold for excellence, then Panera Bread in Clemmons put on a virtuoso performance today. Nine of my colleagues and I ordered for rapid pickup. Things were going great until one of us tried to pick up the order. One of the orders was missing. When my colleague asked about it, a Panera employee rudely stated "you need to get me a confirmation number!". The discourteous tone was totally improper. A flurry of texts ensued to get the number. Once obtained and provided to the Panera employee, the order magically appeared on the screen--it was in their system the whole time! Ok. Computer glitch. Maybe. It happens. But when the food arrived at work and we dove eagerly into our bags, we discovered more errors. - one side order was incorrect - A topping was missing from mac n cheese - Greens were missing from a sandwich - One sandwich was completely missing. One person had ordered a sandwich for himself and one for another coworker, but only one sandwich was in the bag. The ticket had both sandwiches on it. This is not the first time this has happened. If this particular store was not a part of a major chain with its deep pockets and loyal following, they would have gone out of business long ago. I will give credit where credit is due: their food can be quite delicious. I loved my smoked turkey and havarti sandwich. The taste of the food is 4 star worthy. But rude customer service? And 5/10 orders incorrect? That's one star worthy. Ironically, at the bottom of the receipt, Panera states "Accuracy Matters". Evidently not. read more

Am I the only one getting tired of Panera Bread. Seems like the prices keep creeping up and the quality of the food keep creeping down. Next thing you know - it's $30 for two people to have sandwiches and soup. I get that they use good ingredients but the drive through does not deliver on the same quality of presentation, service or taste that you get when you go inside. Several times we have gotten home to be disappointed by what's in the bag. Couple times we have been told they are out if things like bread bowls and I am always shocked when they say the amount due. Maybe it's just me. read more

I have given this place a try twice now...both times have been horrible. The first time I had a delivery placed in which they forgot 4 things from my order...I had to chase the car down to get them to come back. When the driver finally saw me he said he would go and get the rest of my order...but guess what they still did not bring the entire order the second go around. To me it is very clear that they do not read the tickets for their orders and do not care about what the customers pay for. Today I drove over and made an order to go in which they sloppily put together my sandwiches. They forgot the cheese in one of them and in another where I asked for avocado to be added (which costs extra) they just put a quarter of an avocado into a bag...not in the sandwich. I can't believe this place. It was not busy at all there were like three people in the store and 7 staff members... you seriously cannot cut up an avocado and put it into a sandwich or add cheese. All of the people in this store need to get a new job because I do not think this Panera will be open for much longer. It is really hard to mess up coffee, soup and sandwiches but this place does it very well. read more

My family absolutely loves Panera Bread. I'm not a huge fan. The sandwiches are fine. Soups are probably better. They should probably be tarred and feathered for how bad their sweet tea is. Nice alternative to the normal fast food joints but just okay in my book. read more

I have had issues at this PB several times over the past couple years. They are painfully slow and usually get something wrong with the order. I have had issues at this Panera in the past but today was the worst. We pulled into the drive thru and was told a 20-25 minute wait. We went ahead and ordered. Told they were out of bananas for the smoothies and out of strawberries for the strawberry salad. We waited and waited, 48 minutes to be exact. One of our salads didn't have chicken, three were missing the extra dressing. The sandwich should not have Onions or tomatoes and it did. The smoothies were melted. I sent the sandwich back. They made a new one and it still had onions and tomatoes. The third was finally right. The service was slow, and not accommodating, the food was inaccurate multiple times. I am done with this location and PB anywhere. read more

Wife ordered a steak sandwich on ciabatta, think footlong. They gave it to her on a brioche, think hamburger bun. She also waited over 15 minutes for one sandwich. read more

This panera bread location is always dirty inside, the sanitation score is not good, and they have messed up my order a few times. Some side items are often forgotten in a larger lunch order. It's always packed here during lunch, so maybe they don't have enough employees to handle the usual lunch crowd. I don't know. They need to get it together though. I generally like panera, but not this location. I was given a fork with leftover food debris on it when I dined in once. Ew. The last straw for me was when I was given a pickle that was so old it began to shrivel up like a prune. It had a dirt speck on it too. read more

Panera Bread - This is the shriveled up pickle I was given. I just had to snap a photo. - Sandwiches Near Me - Clemmons, North Carolina

We went to this Panera Bread on a way home from WS after a doctor procedure. I was starving as I hadn't eaten in 2 days and usually love Panera, so hubby suggested it as we passed it on way to Cracker Barrel. When we walked in no one was at front, then a girl came---but was texting or something on her phone?!?!? We ordered food and sat down. Hubby went to get our food as I sat waiting (Just got out of anesthesia so still a little groggy). There was a group of young college kids (about 12-15) who were squealing and crazy loud, but that was ok----until they took pics and one of them squirted the folks......and me......with a water gun. After I realized it was just water, I was ok---but it continued quite some time and might should have been addressed by some one in charge. The food was quite yummy, but then hubby took our plates/trash and a man was changing the trash bag. Hubby spoke nicely to the guy who got really ugly with him......unsure why that had to happen?!?!? We def found ourselves wishing we'd have bypassed this Panera and headed to Cracker Barrel instead!!!! read more

Visited this restaurant Saturday evening (3/18/23) around 7:00 pm. Absolutely no one behind the counter and had to order using the kiosk. One of the four was not working. My wife ordered French onion soup and a Caesar salad. No croutons for either. Had a person been at the counter, we could have discussed toasting a piece of bread and cutting it up. I had the pepperoni mozzarella melt. It came without being cut and no utensils to do it myself. The floors needed swept and dirty dishes were piling up at the trash bin. They don't seem to have proper staffing yet, still charge the same as if they were. Doubt we'll be back. Oh... $3 for each soft drink in the small cups they gave us is outrageous. read more

It took over 20 minutes to make my smoothie... no one is up front by the registers. One girl in the back looks like she works hard the rest seem like they are all sleep walking. read more

The service, cleanliness demonstrated by those preparing your food, and accuracy of orders is horrible at this Panera.