I came in with a simple issue and the manager appeared helpful at first. She emailed Customer Care and CC'd me, which I appreciated. But after that, everything fell apart. Customer Care never contacted me. I followed up with the manager two or three times, and she never responded. It's frustrating when a business says they'll take ownership of a problem and then completely drop the ball. This experience left me feeling ignored ather than helped. Like why bother to pretend to help when you really don't care? read more

We ordered the new dippers and the meat was all confined to the middle and the ends were left with nothing. The service was OK. It came out on time. The ambience is the same as all the other Panera's no different. I ordered dessert, pastries, and I specifically asked if everything was in the bag in correct, they chuckled and said yes it is no it wasn't. We ordered an almond horseshoe, a pecan braid in a chocolate croissant. The pecan was not in the bag. read more

So dirty. Hire an outside company to do a deep clean, already! This place is too new to be this gross. Bathrooms have pink mold in the toilets, there's a steam of dark urine down the front of the toilet, and where the sink meets the wall is a layer of crust. You should around the back and sides of the toilet . The manager should be ashamed of this store. read more

Panera Bread - How hard is it to wipe the back of the sink? - Sandwiches Near Me - Butler, New Jersey

Kudos to John and the Butler NJ Panera Bread Staff today! Was in a rush and called prior to expedite chicken noodle soup order for my daughter. As soon as I pulled up John greeted me right away! 1st Class Customer Service and daughter greatly appreciated the soup! Thank you! read more

Stopped by for a sandwich and dessert. The service was good and the atmosphere was pleasant.

There's something inside of me that just doesn't want to like Panera, but I can't help it. Our little family of four stopped in after visiting a local carnival. It was hot. We were tired. And we were hungry. What I don't like is the price. $40 for a salad, a sandwich, a basic pizza, and one drink. The volume of food isn't impressive. But once it was ready it was delicious and hit the spot. This location was also pretty quiet for a Sunday night, and it felt pretty clean. One older staff member came by to chat about our kids and it felt so warm and friendly. This gets four big stars from me based on: convenience, taste, speed, cleanliness, and the kindness of the staff. read more

I have never had a good experience with this Panera on route 23 in Butler. So sad because there are limited food choices in this area. My order has been wrong several times, only realizing once I get home, many times, they are completely out of many food items- even at 5 o'clock when the dinner hour is about to start. It's like no one working there, cares. So weird because Panera at other locations are pretty reliable. Panera headquarters should really look to see what's going on there and fix it for their customers! read more

Save yourself the drive. Small portions and rude service by blonde working drive through 4/9/25 around 5pm. I recommend the one on Hamburg turnpike in Wayne. read more

Seemed really new. The staff was present, and they had the check in kiosks and pickup windows, which limited interaction. The tables outside could've used a wipe down, though, lots of leftover food crumbs and such on the tabletops. Bacon egg and cheese was solid and the tea wasn't too sweet. Plenty of parking. I liked the mirrors above the baked goods so you could see the whole pastry front-to-back. read more

Panera Bread - Inside - Sandwiches Near Me - Butler, New Jersey

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My first time delivering online and having it delivered to my house. Just ordered 2 chicken noodle soups. Soup was good. Order came with 2 baguettes. This is how I received them.Do you not use a knife to cut your bread or was this someones leftovers?? Yes I am disappointed! read more

Panera Bread - Baguette - Sandwiches Near Me - Butler, New Jersey

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So happy I live across the street from this drive thru Panera. Food is great, staff is friendly and the best part.. it's drive-thru!!!! I love me some Panera soup and sandwiches. I got the broccoli cheddar bread bowl and it was hot and fresh and I couldn't have been happier!! Can't wait to come back here! read more

So glad to finally see this Panera location open. Convenient location right on 23 and it seems like they're already up and running pretty smoothly even though they just opened up. I've ordered twice, and both times the food was prepared quickly, and was up to Panera standards. Love the ease of the mobile app and curbside pickup too. My sister tried their new flatbreads and wasn't a fan but I stick with their sandwiches and soups. Will be frequenting often. read more

Panera Bread - Half Napa chicken sandwich and 10 vegetable soup - Sandwiches Near Me - Butler, New Jersey

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I usually love Panera but lately the prices seem over the top while food is under par. Today the bread bowl was stale and the flatbread pizza was dry with no sauce at all. Very disappointed. read more

Honestly, the most disgusting Panera I've ever been to. Bathrooms were wet and sticky everywhere and dusted in something that looked like dirt mixed with dried feces, even in both sinks. The prep area didn't look much better from what I could see. Place looks like no one has cleaned it in weeks. I ordered a Napa almond chicken salad sandwich and Fuji apple salad. The chicken on both was wet and salty like it was soaking in some kind of salt brine. I've gotten this combo so many times elsewhere and it's always a winner. Here, I just got my money back and left. read more

Cashier was nice and patient. But the food was not great. I got the Baja Mediterranean bowl with chicken. Small portion. Not much chicken. Yet is had nine slices of ice cold cucumbers on them that froze. They were translucent around the edges. Took them all off. The lemon tahini dressing was good but I left hungry and underwhelmed. And the small amount of chicken that was there was dry. Tomatoes pink and not ripe. read more

Panera Bread - Frozen cucumbers - Sandwiches Near Me - Butler, New Jersey

Came 2 hours before closing and they were out of baguettes and bread bowls. How does a place with bread in their name have no bread 2 hours before close? read more

Very bad service, I waited 23 minutes for a you pick two. There was 5 customers in the place. The worse Panera I been too. read more

Panera Bread - Steak sandwich with no steak. See the problem - Sandwiches Near Me - Butler, New Jersey

We don't have many food options here in Kinnelon, and while I'd rather see more locally owned places, at least we're starting to see some new businesses pop up here so we don't have to drive 20-30 minutes anytime we want an easy and quick option for takeout (that isn't fast food). Hopefully more businesses will take notice and follow! I haven't had Panera in years, only because I'm not a huge sandwich or soup person. Needed a quick option one night, so I decided to give it a try. I remember I used to order their chipotle chicken sandwich, and I saw it on their menu now, although it looked a bit different than the one I used to get years ago. I ordered half a chipotle chicken avocado melt, and because I've heard good things about their mac n cheese, I decided to give it a try. To go with the carb overload theme, I got a baguette as a side to enjoy in the morning for breakfast the next day. I really enjoyed the chipotle chicken avocado melt. The changes they made to this sandwich were the right move - the new bread (peppered focaccia) and addition of avocado really elevated this sandwich. It was flavorful, the avocado was fresh, chicken was tender, just the right amount of spicy, and the whole thing was a winner. Will definitely be back for this. I was disappointed in the mac and cheese. The pasta shells were overcooked so they were mushy. And I just wasn't a fan of the cheese sauce. It's a more of a thick soup-like consistency, rather than a cheese sauce. And the flavor just wasn't there for me. The baguette was much better than I remember their baguettes in the past - it tasted very fresh with a nice crust and soft interior. Really enjoyed this as well. I ordered on their website for inside pick-up. Took me about 10 minutes to get there after placing my order, and everything was ready to go on the pick-up rack when I got there. Overall, a good experience, even with the mac letdown. read more

Caesar salad was garbage, The lettuce was browning and old. I also found long hair in my salad which was completely unacceptable. The prices are ridiculous. If i could give this place 0 stars i would. read more

Panera Bread - Sandwiches Near Me - Butler, New Jersey

This was the first and last time I will visit this Panera's. I was on the app and was told my order was ready. I did the curbside pickup. However I had to wait 8 minutes to receive my order. Then the girl who brought it to my car was not a very pleasant person at all. I order a 16 oz. smoothie. I received a 10 oz. cup that was only filled with 8 oz. of smoothie. I measured it when I got home. I also didn't receive the honey walnut cream cheese I ordered and paid for. The receipt said if the order is incorrect call and speak to a manager. Well there is no phone number listed. SoI looked it up and found the number and called 5 times. No one answers and then I got disconnected. Also the app kept crashing. I'll never waste my money or time again. Very poor customer service. I drove 15 minutes both ways for this. Never again. read more

Ordered 3 times just to give 2nd 3rd chance will not go back will take drive down to Wayne lousy ingredients under cooked very dissatisfied, don't waste your time read more

They were out of the bread for my wife's soup and sandwich combo. Got home to realize they forgot to give us the soup. Mangled bread loosely tossed in the bag. Barely any toppings on our sandwich. I thought Panera was overpriced already but this location is a complete joke. Would rate with negative stars if I could. read more

Horrible service, takes forever to get an order, I have found hair in my food multiple times, when asked for a new order I was denied. When I get salads the lettuce is brown, and when I tried their chicken sandwich, there was mold on the bread. The food is not fresh, it tastes like it is stored for days, not to mention overpriced. They would not refund, or give me credit. Just a horrible experience overall with horrible customer service, I would not recommend this Panera in Butler to anyone. I will never go back here again. DO NOT GO HERE! read more

Dear Panera, rating should have been "No Star", when a customer orders and says,"I would like to order (2) Fuji Apple Chicken Salads w/ soup", they should receive (2) Salads w/ (2) soups, not (2) Salads and (1) soup. Then when you drive home and open up the tapped up bag and find out your other soup is missing, it pretty much deteriorates your experience really quick. One would think those who charge $34.83 for (2) bowls of lettuce and (1) bowl of soup would not only spend 2-seconds to verify the order makes sense, but is fulfilled correctly. This order could not have been easier to fulfill, (2) of the same things, but somehow they had no problem getting it wrong. How distracted, incompetent, or complacent are your employees and management. The salads were okay, and the soup was good, but the whole time eating it I couldn't help to think that I was eating $34.83 of lettuce and overpaid Panera couldn't even get my order correct. Such a disservice, this order shouldn't have even been $24, and even $24 is too high for (2) salads and (1) soup. Such a Rip Off. read more

I like Panera, but this particular location needs to get their act together. Seemingly every time I order they get something in the order wrong. They regularly forget sides. They now keep hot and cold cups behind the counter so you have to ask for them, but they're typically busy. This place used to be a pleasant experience but the last few month have been frustrating. read more

We tried to stop at Panera on the way home tonight and it was awful. They ran out of most things (this is the norm for this location unfortunately- you'd think by now they'd know how much to order/make), nuked the Mac & cheese in the microwave, didn't pay attention to our order, and have my daughter things we requested to not have. On top of it, the girl behind the counter was rude and unprofessional. She kept looking at the other girl working and said "if I didn't take this shift tonight you guys would have been fucked right now." Very displeased to have my 2 & 5 year old listening to that in a resturant while waiting for our meals to be "heated in the microwave." completely changed my view on Panera as a whole. read more

We just ordered from the Butler location near my house. I ordered the chicken salad sandwich, and there was about half a teaspoon of chicken salad on my sandwich and no pickle. It was also served on a different bread (they didn't tell us they were out of the usual bread) and tasted awful. read more

Panera Bread - Sandwich with half a teaspoon of chicken salad - Sandwiches Near Me - Butler, New Jersey

Would give this place a -3 stars for customer service. Sarah the QC was extremely rude to my family and I when confused about an order. Training on how to properly handle customers is available I'm sure, and this girl needs a refresher. and overall just ew. read more

Very unorganized and short staffed. Sold out of mostly everything. I love Panera but honestly won't come back to this specific location.

My one visit there was extremely disappointing. I ordered a chicken poppyseed salad, and it took me at least 30 minutes to get what I had asked for. The staff was incredibly rude to me when I politely asked how much longer it would be, and I could hear the manager yelling at her employees. The overall cleanliness of the location was extremely lacking, especially the bathrooms looking like they hadn't been cleaned for at least a month. Overall, I wish I had spent money somewhere else, and I hope this helps people to not waste their hard earned money there. read more

Such a hard working and friendly crew I just love spending time with them... and the food is fresh and tasty too!

After a long day of teaching, I decided to pick up dinner at the new Panera on Rt. 23 North in Butler. I usually use the drive through, but tonight I decided to go inside and order there. Upon entering, there were people ordering from the kiosks, so I decided to go right to the counter. Several staff members, including a female manager, were standing to the doorway of the kitchen listening to a male employee go on and on about some issue he had with a friend. He was pacing back and forth behind the counter, gossiping very loudly with another employee, Alisan, (I got her name from the receipt because no one had name tags on) and waiting for his own dinner to be brought out to him. After several minutes, Alisan approached the register and said "What can I get you?" I proceeded to give my order, and the entire time, she continued socializing and gossiping with the other staff members! Yelling back towards the kitchen and laughing at something that had nothing to do with my order. When I went to pay, I handed her a $100 dollar bill. Alison's response was "We only take exact change!" My response was, "Really? You don't have enough change to break $100 on a nearly $50 order?" I then gave her the bill and the fifty-two cents so that she could give me the correct cash from the drawer. The money was slapped into my hand and then she walked away. When I finally got home after waiting for what seemed like forever and overhearing inappropriate work chat, I noticed that we were missing small parts of the order, like salad dressing, chips, napkins etc. and the majority of the meal was ice cold! (I only live two minutes up the street). And upon looking at my change when I got home, Alisan did not give the correct amount of singles that are required when you give $100. 52 and expect $47 back. The service was horrendous! The food was cold, and my exhausted teacher body just wanted to have someone else cook for me tonight and maybe be kind while I was waiting patiently for my order. read more

After receiving my dinner order I got in my car and headed home. I peaked in the bag a bit because I knew they sometimes forget things. The bag however was taped shut with a sticker and already ripping so I did not check throughly enough. BIG mistake, got home missing my daughters food. I called 3 times and no one answered. THEY NEVER ANSWER! I went back to the locations to request my missing food and be compensated for their error and my inconvenience. The manager stated all he could do was "give" me my soup or a refund. I told him your not giving me anything because I paid for the soup and you forgot to give it to me. At the end I left with the soup and nothing to recognize they were at fault. They cost me gas money, time and a cold meal. I tried very hard to cook at home and lately eating out is a luxury for us and many families. Its very disheartening to spend over $40 on take out to then deal with so much and not even enjoy your meal. Do not get takeout here and if you do check your order throughly or you will be very disappointed . Also the quality here is lacking. They don't even use a knife to cut the bread. read more

This Paneras is a nightmare. They are constantly out of something. Many times it is bread. The staff is terrible. There is no management. Not sure if this is a corporate owned Panera or a private owner, either way this place won't be in business long at the rate they are going. The one long haired male preparer thinks he knows it all. Believe me he does not. He is arrogant and by no way a people person. His customer service stinks. I have always liked Panera. Not anymore. The prices are way too high to deal with poor service and constant outages as well as arrogant workers. My time is valuable. I don't have 45 minutes to wait for a meal that at the most should be ready in 10. A clean sweep needs to happen here. Out with the old and in with some nice friendly competent staff. I only gave this a star because I could not post without. I would love to give them negative stars. That's how bad this place is...... read more

Gave it one more go. Went through the drive through and ordered a large coffee .. got a regular .. Like how hard is that??

I don't know if they are short staffed like most places now or what. The first few times I came everything went smoothly and as expected. The last two times I arrive at or after the appropriate time to pick up my order and it's not ready ready yet. Hopefully they can get things back on track. Currently waiting 10 + minutes past the time my order 'should have been ready'. read more