I love this restaurant! Excellent coffee, tasty food with variety to choose from, comfortable setting, reliable internet, and friendly staff. I visit it weekly and spend time there, even bringing my laptop to catch up with work and studies. read more

Went to Panera today and there was an employee chain smoking a vape outside right by the door and it made me cough so much. Disgusting. And then I came in the store and Roy(?) is talking to another employee and rubbing his eye with his fingers inside and outside his eye. He came to the till and asked me what I wanted but I asked him to wash his hands first. He did do so but mumbled that he doesn't work with the food anyway (so doesn't need to wash his hands after fingering his eyeball for 5 minutes?!? Dude you work at a restaurant! Wash your hands!) I left a bit ago but I'm still so grossed out and don't want to eat what I bought. Yuck! read more

Waited at the drive thru window for 30 minutes. Mediocre and overpriced food. Wouldn't recommend.

This was my friends last straw. she simply went to panera to feed her soul and she wanted a bagel. a simple, toasted bagel. she got this lump of bread. for almost $5, she got this. it's extremely shocking to know people behind that counter picked it, toasted it, and sent it out looking like this. quality control... non existent. this place sucks so bad and i am so disappointed by the panera we have here in town. my friend and i are never returning again. what a joke. read more

Panera Bread - Soup Near Me - Bismarck, North Dakota

Absolutely atrocious drive thru, I apologize if the person has some sort of mental disability, but the fact that the person taking my order over the intercom had to be told more than 5 times repeatedly about what I got and still ended up getting it wrong. It was well over 10 mins of trying to communicate to him about my order to the point where I questioned whether the person was fully sober to operate/work. This person is not qualified to be working drive thru and should be moved to a different position or even fired! read more

I ordered two salads on the app and we picked them up on the way to the airport. As much as we like the simplicity of the Bismarck airport, it is sorely lacking in food options both before and after the security checkpoint. My caesar with added chicken and bacon minus croutons was good. Very nicely loaded with protein and the salad dressing on the side let me add as much or as little as I wanted. The order was right on the money which was nice as there was really not much time to check it until we unpacked at the airport. Napkins and cutlery was included. [Review 10553 overall, 320 of 2019.] read more

Panera Bread - Panera Bread in Bismarck ND - Soup Near Me - Bismarck, North Dakota

Service was terrible. We haven't even gotten our food yet, and we have been here for 50 minutes. The cashier walked away while I was ordering. The register broke in the middle of ordering. read more

Did not even fill my $13 salad container full. My fruit cup was almost half empty. Would rather go anywhere else

After spending a few minutes trying to figure out their self order computer, we were then told it wasn't up and running yet. "May I suggest a post-it note saying that for future customers?" The young man at the counter was very slow taking our order but he did get everything on it correct. Being from a big city myself, very slow pace is not what I am accustomed to. The place was very clean and pretty standard to other Panera locations. read more

Love Panera!! The soups, sandwiches, salads and pastries are all so tasty. I've always had such great service and if there's an issue they are always so good in making sure the customer is taken care of. read more

Panera Bread - Figi Apple salad and the butternut squash bisque. - Soup Near Me - Bismarck, North Dakota

The lady at the till was pretty rude (had no name tag) but I decided to stay positive when my buzzer went off I went to grab my food, there was more plates then I had hands and this very very kind gentleman who was actually wearing his name tag Brayden U. Helped me carry my plates out he was very friendly and actually cared about how I was doing and my visit as a whole. There was a mix up on the order and he quickly ran it back to the kitchen to get it fixed he returned the plates made correctly and gave my wife and I a free cookie from the mix up. He genuinely felt bad although it was okay. He continued to check on us and took our plates from us when we were done. This young man had terrific service and belongs in this industry. I would return just because of him he makes the Panera feeling what it is. Bravo Brayden U. read more

So they just open this place not to long ago I was exited to give it a try , it was ok could of been better , our soup was cold " it just didn't taste right at all , and the salad could of been more presentable, 3 stars for trying read more

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I love this Panera! It is a great addition to the Mall area. The food usually comes out pretty quick. One thing I should note: you get better service inside than through the drive through. If you order soup through the drive through, they won't give you bread, they'll give you chips instead (who wants chips with their soup? The bread is delicious with soup). The inside can sometimes not be cleaned right away, but it gets done. This is a great place to meet people for a quick snack and cup of coffee. Lastly, there's a lot of seating, pretty spacious. I love the Papaya Green Tea! I also love the tomato soup and grilled cheese on a cold day! read more

this place. Is. Terrible. Come here if you want to get chips thrown at you and yelled at by an employee. I ordered a cup of tomato soup and a grilled cheese sandwich, both of which come with one side each. So when I got my meal and only one side, I politely asked for my other side, that I paid for. The man threw a bag of chips at me man snapped at me in a nasty tone saying many sarcastic and rude things. I have never had something like this happen and am still shocked that a man could say and do such hurtful things to a teen girl, and in-front of the manager too. That man should be fired. Very disappointed and will not be dining there again. read more

I ordered a salad through the drive thru and when I arrived back at work it was the wrong order. I called to notify the manager and they delivered the correct meal to me at work. They even threw in a chocolate chip cookie. Mistakes happen and that is understandable. It is rare that companies go above and beyond to satisfy their customers. Great, healthy food. read more

Ordered to go at kiosk. Easy enough and I like the fact that you can see it all on screen. Forgot half of my order but thankfully I checked it before I left. Packed salads on top of hot foods. Salads were NOT made correctly and paid extra for ingredients that the salad did not contain. Zero customer service and was not offered a sorry or anything for my trouble. I would not recommend this location. read more

The menu Changed to much only 5 sandwitches and know Extra sauces the excuses when we took it off the menu

There food is good but they can rarely get an order right. We really like their breakfast but over and over again we place an order online to eliminate any wait time, but when we get there they have their doors locked and can't go in to pick it up. They also rarely answer the phone leaving us in limbo as to whether we will even get the food we paid for read more

Honestly. This place is terrible. 9/10 times they will screw up your order. Pay for something extra like chicken you don't get it. they won't answer the phone or return calls. But sure as hell take your money. For a corporation you'd think they do better. But comes down to poor management. read more

When calling to report missing item on my recent order (#573736750), I was hung up on instead of being placed on hold. After calling back three times thereafter and no one even answering, I am very dissatisfied with the absence of service. I called outside of busy meal times. read more

Stopped in for a ham egg and cheese everything bagel. Sandwich was good cashier was freindly. Only down side was all the dirty tables I sat for over 30 mins and never seen anyone even working on cleaning tables. read more

Panera Bread - Soup Near Me - Bismarck, North Dakota

I like Panera food, but when you pay 40-50 dollars for lunch for the family and you order 2 cookies with that already expensive lunch, and they don't give you the cookies, that's when I refuse to go back there. It's 2020, is it that hard to get the food purchased on the receipt in the bag to go? Also, do customers really have to waste their time and yours sifting through the bag to make sure they got what they ordered? Do your self a favor, train your employees, even better, find someone that would gladly do the job right, plenty of people who would like a job right now. Just saying.....P.S. thanks for answering the phone when I called to make it right "Manager" read more

This place is gross. Low quality ingredients and Always half ass sandwiches slopped together. On top of that- every single time I've ever ordered from here they've messed up my order. It's super apparent they don't care about quality or customer service. Save yourself and eat somewhere else. read more

Will NOT go back!! Twice this has happened: They run out of food!!! Went in for lunch today (4-17-21) at 11:30am, and were told they were out of ALL their soups, Mac & Cheese, and bacon! Again I say, this is the SECOND time this has happened to us within 2 months. I cannot stress enough-- I will never darken their doorstep again! Word of advice Panera--get new management before your doors close forever!!!! Cuz I will tell my friends... read more

Just had my last sandwich from this Panera Bread. Ordered my usual Italian sandwich got home opened the bag and knew something was wrong. The sandwich was rolled up like a dirty old diaper after opening it the Italian did not look like any sandwich I've EVER ordered before. The bread had holes and was hard as a rock each half of the whole sandwich consisted of 3 pepperoni slices and 1 slice of salami then the veggies. My wifes Napa almond chicken salad sandwich was just thrown together and her chicken noodle soap was mainly broth. Just moved from Florida and have eaten at many Panera Bread's this one is 2 thumbs DOWN!! ... UPDATE ... Talked with manager apologized and said would send out 2 "Pick 2 coupons" and talk with night sift. Got mail today 1 coupon so empty ears and mouth service on their part I guess. read more

The food is good most of the time. Customer service training could use some work. Prices are higher than what would seem appropriate.

I have three reviews for this location because I was there three days in a row. First day went in ordered the green goddess with my additions...perfect! Patio is cute service is great. Next day did drive thru. Ordered the same thing, since I'm a creature of habit. Salad was not to my expectations! No big deal called the next day spoke with the manager Mike. He apologized and offered a new salad. Just picked it up and it is perfect. Moral of the story is please contact the business before you start your rants on social media. Most likely they will fix your problem!! Thanks mike and Panera! See you tomorrow! read more

If i could give this specific restaurant zero stars i would! I've been a Panera loyal customer since 2010! When i order I'm spending at least $15.00 A DAY! That's how much i love the company! But since I've moved to bismarck they have tarnished the name. Someone is always forgetting my food out my bag. I normally check it to make sure. But my husband went on 2/21/2018 at 8:29 and did two orders. Well we didn't get our MEAL! So when i called at 9:12pm i spoke to Brooke and she told me that i can't get my sandwich that i paid for because they're closed. (That's not my fault) She asked for my address and said she would send out a coupon for a free meal. And if we come through the drive thru again to let them know what happen and we will get free pastries. That didn't help me because i had a long day and was very hungry. We waited and waited for the coupon which i wished she would've just taken our name so we could come up there and order instead. We've been calling the restaurant since 3/1/2018 no one ever answers the phone. There's no way to leave a voice message. And i don't have time go up there and resolve an this issue. I'm soooooo disappointed in Panera. I don't know if they are understaffed or what? But i haven't eaten there since! read more

Panera Bread - Soup Near Me - Bismarck, North Dakota

I love Panera, but the one in Bismarck is not good. They have messed up my order numerous times. Ordered a toasted bagel and the edges were burnt. read more

Never coming here again. Visited this store between 9 & 10:30 a.m. on a Saturday when you would think a place would be jammed with the weekend coffee & brunch crowd. Almost completely empty. They want you to order on an iPad, the screen for which had a spinning circle and the message, "loading." I looked at one of the other iPads where an acquaintance of mine and his partner were ordering and watched them go through at least 10 steps. I said, hmmm, I just want a cup of coffee, so he pointed me to the cashier. I approached her and she was busy finishing with another customer and when she was done with him, she was so busy turning her station over to someone else, no one acknowledged me. When they were finished, I told the new cashier I just wanted a cup of coffee and handed her a $5 bill. "Do you have a Panera card?" I said, just take my money. I got my change and a cup, dispensed my own coffee and picked a booth where I could watch the door as I waited for the friend I was meeting to arrive. The booth was dirty, both seat and table. So I cleaned it off with a napkin. AND THEY HAVE THE NERVE TO KEEP A TIP JAR at the cashier. FOR WHAT? These people are doing little to nothing to serve the customer. My friend arrived and ordered. When she got her food--an egg & bacon wrap or burrito, about a third of it was empty-- just a dried out wrapper, which she tore off & left uneaten. read more

Ordered the beautiful Chicken Alfredo on the Drive thru menu. Have loved Panera elsewhere but this was seriously underwhelming. The cooked boiled unseasoned 1/8 cup chicken wasn't even stirred into the cup or so pasta & sauce. All for the low low price of $8.79. Wonderful Panera roll, no butter, no napkins and food shoved through the window. Done. Not again. read more

I was on the phone this morning as she was driving through this Panera's drive through. She order a hot Madagascar latte and a sausage egg and cheese on brioche. As she is waiting in the drive through she tells me about how they had messed her order up earlier in the week but decided to give them another chance. The. I hear the drive through attendant giving her her order. I hear my sister say I order this coffee hot and the attendant say no I didn't and y sister reiterated it again getting them to change it. Then she opens her sandwich and asks me if I had heard her sandwich order I said yes and read it back to her. So she tells the attendant that she got the wrong sandwich because she ordered sausage and not bacon. The lady starts arguing back and my sister and stops her and say that this is the second time she had her orders messed up this week and she wasn't happy and wanted a refund and didn't want the sandwich. The attendant then tells her that they were out of sausage so they subbed the bacon. The attendant then proceeds to get really upset and raises her voice at my sister and slams the drive through window. Now I will admit that sister had raised her voice some too after the attendant did. All of a sudden the manager is at the window and asks if she wanted a refund. Gives her the refund for the sandwich and when my sister asked for the attendants name so she could call in a complaint the manager got very upset and proceeded to tell her that she would give her no such information and that she would call corporate and enter the complaint herself against her employee and continues to berate my sister for speaking up about not being happy with the customers service or the orders being messed up both times she had been there that week. I personally will never go to this location again as we have had issues with my orders EVERY time I have ever gone there and after witnessing the customer service this time it solidifies that I will never go back! I would love to give this business a negative star. read more

I ordered a sandwich and soup. They charged me for two separate meals and made me feel dumb and confused. Since when is a sandwich and soup 16.92 read more

Horrible customer service, save your money and go somewhere else! Their prices are so jacked up but they can't afford to hire somewhat decent workers?! read more

The smoothies are super chalky, but the chicken noodle soup and Mac and cheese are delicious

Didn't feel very good and I just wanted some chicken soup. I didn't want any noddles in my soup. I asked if I could get a bowl of chicken soup with no or very few noddles.. that exactly what I got, it really hit the spot. read more

I had the pick 2 of southwest lime chicken and tomato soup... I am full and happy! Best meal I have in Bismarck, ND in quite some time outside of my home. Panera does not disappoint. Had the blood orange lemonade and it was a tasty treat on a hot summer afternoon. Staff was friendly as usual and the place is clean. read more

Love Panera, but unfortunately at this location, quite often my orders have been messed up by poorly trained, rude unsupervised staff. Also, there is a lot of sodium in the food. read more

I am a Panera Bread supporter....been to 58 of them. Go to this one 5 times a week. This morning 5 senior citizens were there and attempted to get the music turned down to no avail. The volume and or music played made it border line impossible to visit. This resulted in 5 customers going to stay away for a month..will give them another chance in a month. Employees are really good but the manager's response was "Corporate controls the volume" which I know isn't accurate because other sites do turn the music down when requested. NOT a happy camper. read more

A little dirty but good quality food. I came in 20 minuets before they closed so I could understand a little dirt but there was some big wrappers/crumbled receipts by the pick up station. As far as the food quality goes no complaints ! And the staff was super friendly read more