Might look small from the outside but a Spacious panera branch. Has an alfresco dining during summer. Koala kare and high chair seen. Clean and neutral smelling restroom. Parking space is shared with other tenants so peak times might find it difficult for parking. See images for reference. read more

See all

Very poor service at this location, I ordered and then waited 20 minutes for my name to be called only to find out my food was forgotten in the deliveries section. Will not be returning read more

Tables, floors all surroundings were not clean at all, especially the bathrooms. Staff was slow and did not acknowledge you. Orders were small compared to other stores. I have lived in Basking Ridge many years and what a disgrace this restaurant is for our community. read more

I have to say, I think this location has been much better as of late. Better management? Possibly. They actually answer the phone if something has gone wrong with a delivery. That being said, my review is about the new Croque Monsieur Croissant Toast. Oh! It sounded delicious. Croissant type bread with Swiss cheese and ham. Yum. It was greasy and gross. I won't give the restaurant a bad rating for a particular sandwich so I will maintain the 4 star rating. It's not the particular stores fault that Panera came out with a greasy mess. The ham had a sweet taste to it. But the greasy bread! UGH. Either way, this location has done it's due diligence by stepping up its customer service and good food. They can't help what Panera corporate does. read more

See all

This is my usual Panera, but this sandwich was...interesting. I went and ordered a tomato soup with a grilled cheese sandwich in person. This is the sandwich I got. How and why does it look like this? I didn't think a grilled cheese was that complicated to make I guess. The soup was actually really good; it was my first time having it, but will be my last for the sandwich... yikes! :( the guy that took my order was very pleasant and swift. The restaurant itself is clean and has lot of seating. read more

Panera Bread - Grilled Cheese - Sandwiches Near Me - Basking Ridge, New Jersey

Place is a perfect example of low quality and clueless help. No pride in the place they work at. Got there at 7:30 they never turned over the menu boards for breakfast menu we had to ask. No baked items out on display everyone hanging around talking. Bathrooms are filthy. Counters still dirty from who knows when. Soda fountain nozzles still sitting in some kind of filthy water. read more

This location is clean and appeared to be well run on the day of our visit. I spent quite a lot of time there on one day as I prepared for an exam. I always appreciate how the staff at Panera do not bother you if you spend several hours there or even close out the restaurant. Panera's menu has changed so often, and I find myself searching for my favorite food items that are no longer there (bring back the horseradish sauce, justice for the French onion soup, etc.). I have been to my share of Panera locations, and I believe this one is my favorite. It's warm inside and even has a fireplace near the entrance. The staff are all pleasant and extremely helpful. The dining area was very clean and appeared to be well-managed. Since I was there for several hours, I noticed how the staff kept up with the cleaning. I also noticed how polished and clean the silverware was compared to the Raritan location, for example. I have routinely opted out of using the silverware and instead will grab the plasticware due to my lack of confidence at the other locations, but again, this location provided clean utensils. It's always a gamble when eating out, particularly in a fast-casual chain environment. I ordered the creamy tomato soup, smokehouse bbq sandwich with customizations, and a bottled orange juice. Everything tasted as expected, good -no complaints. And again, I really appreciate Basking Ridge for not skimping out on the heat to ensure their customers feel warm and comfortable while dining in. It makes me upset to know that I could've been going to this location all along. Lastly, Panera, it is always frustrating to see your favorite food items removed from the menu or remixed without notice. This location has nothing to do with the decisions made by Panera's culinary innovation team but thought it was worth noting. I would definitely recommend trying out this location if you haven't done so already. Will take pictures next visit. read more

No visible fresh baked breads. Small amount of pastries, minimal amount of bagels, no everything bagels. Order was incomplete. Had to request refill empty coffee dispensers. Gave the appearance of a shop "unmanaged ". The is not the first time I have encountered these problems at this location. Will avoid in the future read more

Huge space with lots of outdoor seating. Nothing out of the ordinary. Solid baked goods as usual. Got the Everything cookie and an asiago cheese bagel. Can't go wrong. Service coulda been faster esp since it was a weekday lunch hour. read more

See all

I have no complaints. Used the kiosk to order. Huge dining room. Nice staff. Wild rice soup loaded with chicken and veggies. The new toasted Italiano is awesome. A little skimpy on meat but amazing bread and veggies. I am a huge fan. read more

See all

This Panera did a full renovation and it's much better now! Booths, chairs and tables updated, fireplace got a paint job. Very nice! read more

No complaints here. They even have a fireplace to enjoy a nice hot drink on a cold day. Very friendly staff that were accommodating and kind. Went out of their way to please me...yes, I'm hard to please haha. As for the food, I enjoyed the pizza and side salad. I didn't know they even made pizza, which was a flatbread type of base. VERY big pie, was not expecting that large of a pizza. It was tasty also, but I wouldn't say it's better than a pizzeria pie. I would get again, but would only get it if I was sharing it. The drinks were as good as any other Panera. Plenty of kiosks to place your order, or you can step up to the counter to order. Plenty of parking since it's in a shopping center with its own parking lot. read more

See all

Disorganized in service . Nice workers but chaotic. Housekeeping not good. My breakfast soufflé was good. Plenty of parking and convenient location. read more

See all

The restaurant is located in a strip mall right off Rt78. The outside seating area is nice. The inside is very big. The staff is very nice. There must be something going on with the self ordering kiosk, but the staff came out quickly to help me and the lady next to me. Food is tasty as usual. The lemonade is really good. Price has definitely increased quite a bit, but I understand that. Definitely recommend this location. read more

This Panera location/store has to be one of the WORST me and my family have ever order from since we eat here often & live in the area. This goes from as simple as not making the correct order to simply having a dish that is incorrectly with the wrong ingredients. We have giving you guys plenty of chances and it looks like non of your workers take their job serious. I get it... it's Panera but when your a chain restaurant, it must all taste and look the same. Who ever the manager is they must need to do checks and balances on a daily bases. My next step will be calling H&R. Thumbs down (May 2025). read more

I ordered my food at 22 years old. I'm 87, still waiting on the shitty bench for my order. Awful service, and Panera as a whole is trending more down than James droz. read more

Trash bins were all overflowing, not a single clean table to sit at, staff were overwhelmed. Manager made the interesting choice to ask hope my meal was after I sat at a dirty table and used the pickup bag as a placemat. Food was fine, nothing remarkable. read more

We ordered a pick up order and when we got home and opened our sandwiches it looked like someone threw up on bread. These are the worst sandwiches we have ever gotten. We will never go back. read more

Panera Bread - This is supposed to be Smokehouse BBQ Chicken Sandwich - Sandwiches Near Me - Basking Ridge, New Jersey

See all

Mishell at the counter was incredibly friendly and patient with our family. Thanks to him for a lovely breakfast experience.

I'm not sure why this location is rated so low. I have been going here for about six years and have always had a positive experience. Their online ordering app works great and service is pleasant. I've gone into the restaurant for a meal and it is clean and tidy. Just yesterday someone took my online order from the pickup shelves before I got there and the staff were very kind and quickly made another salad, no questions asked. I'll be back - thanks for doing a great job! read more

I wish I could give no stars. I love Panera and have received linear service at all other locations but this location. On three different occasions, I have ordered from the Panera app and received the wrong items. The bakery manager the first time around was kind. The man I spoke to today was rude and careless. I was given a chicken noodle soup when I ordered a chicken and wild rice soup. I ordered a grilled cheese on sourdough with tomato and avocado. I received it with greens and some green sauce. How does this location know that I'm not allergic to these said things??? GET IT TOGETHER. It is not that hard to read a ticket with the food modifications I have made. Do yourself a favor and don't come here read more

Consistently poor service. This week I have alerted staff on 2 different days that their cup lid storage is filthy. They say they will clean it. Never do. It's Day 3 and look what is STILL dirty. Their entire store has dirt, food, dust on every window sill, shelf, cabinet, etc. Staff doesn't care. They just ignore anything you point out. Makes you wonder how clean the kitchen is...right? read more

What kind of breakfast place does not open until 7am on weekdays ??? No sign of life at 6.50am , last time there no one manning the counter yet 5 people working in the back without even acknowledging customers ? They are definatley not giving anything away at their prices either so you would think customer service would be exceptional. Not so much... read more

All stuff was super friendly and helpful, the food was awesome! Definitely we enjoyed our lunch

There are bugs EVERYWHERE I've noticed bugs crawling on my food too many times to ever come back. My friends tell me they've had similar experiences. I'm done with this place, it needs to be inspected. read more

We stopped into this Panera Bread to grab a quick bite before hiking around Jockey Hollow. The service was quick and social distancing was being enforced. I wanted to try the new Panera flatbreads and I have to say, I'm pretty impressed. I decided to go with the Margherita flatbread. The base of the flatbread was soft and fluffy with a slightly crisp crust and great flavor. The cheese blend was excellent! I also really enjoyed the fresh, juicy, flavorful tomatoes. The fresh basil topping was a nice touch. Panera isn't playing around. For a fast-food spot, their flatbreads are quite good. read more

Panera Bread - Margherita Flatbread - Sandwiches Near Me - Basking Ridge, New Jersey

Not the first time that options were unavailable... No croutons?? No fruit?? No chips?? At a recent visit, EVERYTHING was served with plastic utensils and paper containers...no plates or silverware. read more

Found a screw in my chipotle chicken sandwich. ORDER DETAILS: #564220510 DATE: 04/29/2021 ~ 1:20 pm read more

Panera Bread - A machine screw in my sandwich - Sandwiches Near Me - Basking Ridge, New Jersey

I don't know what happened they are always excellent with their bagels. Last time they were Very small. and the asiago ones had cheese laying on top that fell right off. They were terrible. the lady said they were using new dough ‍. not sure if we will go back. read more

Very unimpressed. This particular location is very dirty. The dining floor was very dirty. Chairs had tears in them. The bathroom was a step or two above a gas station bathroom. This part not the location's fault but I wouldn't order from Panera again. Chicken sandwich, drink, cookie, and a small bag of chips was over $17!!! The sandwich was tolerable at best. No cooking involved, just reheating. You wonder if Panera's days are numbered? read more

I was on a trip in New Jersey and brought my puppy because my cousins wanted to see him. When I left I went to Panera and ordered. My mom asked if they'd let my puppy in and he said it was fine just to stay in a certain area. We did, we ordered Raisin bagels but they gave us blueberry, but got a raisin after, and also I got a smoothie but it had ice in it. When the manager saw my puppy he left and came back with a pup cup for my puppy read more

I've stopped at this location and number of times over the last 7 weeks, and the thing that is most consistent about this place is that they are always out of something. They never seem to get their act together. You can order online and when you get there, something is missing and they have to call a manager to refund you. Other Panera locations will gray out any item that's not available so that you can order it. If you go to make your coffee they are always out of cream and milk. Today there were no paper towels in the ladies room. It's not busy right now so I don't know why so much stuff is out of order. Other than that this is a typical Panera location with typical Panera food. I think the tomato soup is my favorite. read more

So yourself a favor if you come to this panera bread, walk back out and go to another restaurant in the plaza. The service here continues to go downhill, longest wait times, poor management, and awful communication to the patrons. It's disturbing how bad the service has gotten here, I work at A hospital near and get a short window for lunch. Coming here use to be reasonable and quick. Past few months its just gotten worse and worse, they seriously need to get their stuff together at this location. read more

Censored twice by Yelp for posting the truth about the service at this terrible Panera bread. All I said was the woman accosted me for taking my mask off when I was getting ready to sit down. Boycott Yelp , YouTube, Twitter and all those that censor. Read their comments down here below. "Hello, We're reaching out to let you know that our moderators removed multiple reviews including your review of Panera Bread because it is more representative of the extraordinary circumstances we are experiencing than an everyday experience at the business. We also typically remove reviews that describe individuals or situations with objectionable terms that go beyond simply reviewing a customer experience with a business. We ask that reviewers avoid commentary that reinforces negative cultural stereotypes, makes light of physical or sexual violence, or otherwise includes unnecessarily graphic or offensive descriptions. In this case, we felt that your content crossed that line, even if you didn't intend it to. Please be aware that any further content you post that violates our guidelines in this manner may be subject to removal without notification. Repeated guideline violations may result in account closure. To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines). Regards, Yelp Support San Francisco, California Yelp Official Blog | https://www.yelpblog.com Yelp Support Center | http://www.yelp-support.com Yelp for Business Owners | https://biz.yelp.com ref:_00D6guJNS._5004u2XGnHt:ref" Yes it was a woman worker who started yelling and freaking out on me when I was getting ready to sit down and took off my mask. I asked for my money back and she wouldn't shut up. She keep on freaking out and finally started to cry. Let's hear it for some real empowered women like Nicki Minaj! #NickiMinaji https://www.worldtribune.com/unexpected-and-heartbreaking-thousands-flood-abc-affiliates-facebook-page-with-vaccination-horror-stories/ Hey Yelp, I would invite you to church so you can enter the kingdom of heaven and be saved from the wrath to come. But the kingdom of heaven isn't for everyone so just make sure you are double vaxxed so God can judge you sooner than later! Yelp are liars! The Bible says all liars will have their part in the lake that burns with fire and brimstone. Saint Andrew read more

Ordered 2 autumn squash bowls and they already look like they are half eaten. It is so unappetizing. Not only I paid for 2 bowls, but I got served cup portions. I'm not impressed with this service, and I tipped during payment. This is not the first offense for this location. They have missed my orders before too which I had to redeem. read more

Panera Bread - Ordered 2 autumn squash bowls and they look like they are already half eaten. - Sandwiches Near Me - Basking Ridge, New Jersey

The food is fine. Typical Panera. The place is rather dirty; there never seems to be a table without crumbs and the windows are poorly cleaned. But trying to enjoy your mediocre meal is made rather tough when you can continuously hear the GM yelling at his staff behind that half wall they have. Pro tip- if you want your staff to enjoy working for you (thereby keeping the place cleaner and food better) and if you want to up your customer satisfaction, learn ways to manage without yelling. read more

Wow, had a quick business meeting there shortly after lunch. The floor was a terrible mess. I noticed, but didn't give a lot of thought to it since it was right after lunch. But, then I got into the bathrooms. WOW, the back of the toilet hadn't seen a rag in months. There was a layer of dust on it. Also, there was long dried "stuff" down the sides and on the rim(s). I've seen better bathrooms in a truck stop. read more

Stopped by here after visiting a friend in the hospital. It is located on the endcap of a strip mall, and has ample parking in the front and in the back of the strip mall. Because of the COVID times you order at a kiosk on a mini computer. I ordered the pick any two combo, with a half of a tuna sandwich and a small chicken Caesar salad. I did not make any alterations to it, just "as is. I placed my order during rush hour (12:15 pm) and 5 minutes later in my hand was my lunch, in a to-go bag. As I had ordered it. My meal was fine, nothing to complain about, nothing over the top. They had an expediter working the pick-up area making sure that the right food was in the bag, and went to the right customer. If I am in the area, I will be back. read more

Attendants Nas Freddy and Pam were outstanding, super-friendly, courteous, and professional workers that served me at the restaurant and went the extra mile for giving me extra whole grain bread and your yummy delicious kettle potato chips! I will always look forward to returning back to this location because I know that I will always be taken care of above and beyond by those 3 amazing individuals - hire more people like them as they really set a high quality standard of Panera Bread! TY 3! Vince read more

My server Deanna was wonderful. A bright good morning with a smile. I had stopped going to this Panera because the customer service was horrible. She actually asked me if I had a Panera account instead if me having to tell her. Great way to start the day Hope I spelled her name correctly Unfortunately I have to take back my previous review. I went in this morning. One cashier was taking an order. Another worker was walking around the area. Let me be clear she saw that I was waiting for service. There was another worker behind the pastries on her phone. I'm not the health department but that seems to be germy. Not a good morning from anyone. I was asked by 2 potential customers if there was a problem when I left. O told the I have been waiting and no on acknowledged me being not helped me although people were free. I will go to Starbucks and pay the extra money. read more