Worst experience at a Panera ever. It started at the register. There were two people taking the order yet neither of them knew what they were doing or could listen to the customer. Then the food took longer than normal and I didn't even get what I ordered. When you charge the prices you do, you don't just get to substitute whatever you want and expect it to be ok. I did not get what I ordered and paid for. I also order a smoothie which was the consistency of water. Thats not a smoothie... not a single employee cares and there was no manager in sight who should have handled the problems. Everyone here needs a lesson in customer service, after all that is the business you are in. read more

This location has improved so much. Staff is friendly and drive thru service is very good.

Awful. I ordered the southwest chicken salad. Should've gone somewhere else. The chicken was pre-sliced, paper thin and kinda rubbery. The lettuce was not fresh, the dressing was sparse. I was given a deluxe of bread but if was the end and hard as a rock. I asked for lemons for NG iced tea but they had non. Not even a lemon juice packet. I then went back to ask about a packet of black pepper as they had only salt packets. The manager asked me what I needed and I explained simple black pepper. He looked through the salt packets and the cook behind the counter gave me a packet of pepper.. Simple things. Lemons and black pepper. The quality of this Panera is pitiful and I'm cautioning you to stay away from this awful place. I'll never go to this location ever again. One more thing, my highly disappointing salad was $18.88. Highway robbery. You should think twice before stopping by this location. Smoky Hill and Autora Parkway. read more

Convenient because they had a drive thru but the quality of the food is not over priced. Our sandwiches had very few ingredients in them and really lacked flavor. I had just had a caprese sandwich elsewhere a couple days before so I really had something to compare it to. If anything just don't get that sandwich and maybe you'll have a better experience. read more

Panera Bread - Ice tea in the drive thru - Salad Near Me - Aurora, Colorado

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My go to favorite at Panera are the protein bowls with no chicken . They are so flavorful, full of protein, and won't undo a meal. My only problem is avoiding those yummy looking pastries or the Mac n cheese. It has been busy the last few times I went, hell its always busy and the curbside has been lacking. Last few times my orders were forgotten but all of that aside I still love me some Panera. read more

(First time I've been to this Panera.) The drive through was fairly quick. Ms Brooke had a bubbly disposition and was a pleasant part of the cold snowy morning. My card kept being sassy and I was worried I'd have to cancel my order because the chip in my card was acting up but she was able to work around it without missing a beat. I like that she made my coffee and handed it to me before starting my other items so I had something to sip and enjoy while waiting. -Also, the snow crews were out shoveling the sidewalk and snow plowing before the usual breakfast rush. I greatly appreciate that. Great work by all. (Only gave 4/5 stars because something in my order was wrong-was given fruit parfait instead of oatmeal but there was a lot of fruit in the parfait.) read more

Panera Bread - Parfait. - Salad Near Me - Aurora, Colorado

Long wait in drive through. There were 8 cars in front of me. That's speaks to their good food. However the drive through system could use some tweaking. Why not have the car pull out of line and park of the order is not ready? Just a thought read more

I ordered on their mobile app and paid for delivery. They sent it out via Door Dash. Our order was late, cold, AND missing items. I called their customer service number (the one provided at the bottom of the emailed receipt). They were unable to help because this location is a franchise. They said I should hear from someone at the location in 3-5 business days and to call back if I don't hear anything after two weeks!!! I understand if they couldn't deliver the missing items but they should have been able to refund my money for the missing items. Telling a customer to wait up to two weeks to hear from someone to "resolve their issue" is a definite failure to provide customer service. I felt compelled to finally post because we've had multiple problems with this specific location. Something is always missing from our order but we usually pick it up ourselves and go back to get it resolved. read more

There is nothing like waiting in the drive through line for 10 minutes with only one car ahead of you and then driving all the way home to find that they gave you the wrong order. I guess not checking it was my fault though. Also, the brownie I was given was what seemed to be two days old. Normally I prefer Kneaders over Panera, but the Kneaders near me closed. I won't be spending my money on what is already overpriced meals for meals I didn't order. read more

Schizophrenic best describes this Panera. I think they are going through management issues or training new management as I have seen corporate in the store. Some days the store runs well like it should and others - like Mondays - the place can be hit or miss. The restaurant appears clean, even the restrooms but they have the vanilla spice air fresheners turned up way too high inside. There is also a chipped tile in the bathroom that has been there over three months with no attempt at repair. Plenty of outside seating but the muzak inside can either be just perfect or can be glaringly loud depending on who the manager is that day. The food is typical overpriced Panera prices but always tasted good. Older employees are friendlier here, some of the new ones are downright grumpy and rude. Panera seemingly must hate people who work on laptops/have meetings because there are only four outlets in the whole dining room area (and I am not sharing where they are LOL). It's a solid three star for me. read more

Been a year since my last 1 star review of this place. Thought I would give them another chance. All I hear is them giving excuses to everyone and how they are out of everything. Called my order in 20 mins ago and it's still not ready. People in line are saying they give up read more

I love this location, but PLEASE fix the pothole at the beginning of the drive through. I feel like I'm about to fall into another dimension every time i want to fatten myself up. read more

By far the worst Panera I have ever been to. The employees were unhelpful, and lazy. they made multiple mistakes with our order, the bread was very hard as well. the soda machine didn't work and employees weren't helpful. Would give 0 stars if I could. read more

I've been coming to this Panera for two years now. This is my favorite go-to for healthy fast food. The food is delicious, light, and made from quality ingredients. My favorite side is an apple. I wish I knew what kind they get, it's delicious! The food is always well prepared, and nicely packaged. The staff is always so friendly, and prompt. The line gets a little long around lunch, but moves quickly. My favorite meals to order here are: pretty much all sandwiches on ciabatta bread, and their Greek salad. read more

Came here for school spirit night and the service was great. They dealt really well with tons of families with multiple kids coming in. Super friendly staff and great service. My only issue is that it's pretty expensive for a family of four, but the food is good. Also, I love it that they have a drive thru, so much easier with kids. read more

We come here often for their food but the drive thru has alot to offer on speed. Granted we could go in. . The Chicken Pagata sandwich and soups are our favorite so I guess the convenience factor of a drive thru is there. Overall rating over multiple visits w incorrect items, delays, and quality of food is a solid 3. Also, the rewards program is a joke...truly. Nice people working here just needs work. read more

I have contemplated leaving a review before but always opted not to because they are a newer location. They are not a new location anymore, so I decided to write a review. Always out of everything and super slow! I love Panera but this location needs help. I read the other reviews and most complain about the same thing over a year period. Does corporate not care?It is clear that management from this location does not care based upon the low star rating. I really hope things change because I absolutely. love Panera! read more

This location os the worst of Panera! Order any drink on drive-thru hey forever to deliver the drink. When we ordered an egg and cheese on crossaint they only gave half crossaint and when we asked they said that for breakfast they only serve half. No clue why they only serve half but we pay for full price. Better avoid this location. No cleanliness at all. read more

Panera Bread - Salad Near Me - Aurora, Colorado

This place is ridiculous. I spent 25 minutes at the drive thru waiting for a salad. A literal SALAD. I don't usually leave bad reviews but if I could give 0 stars I would. I got the salad for my mother who is dealing with a horrible migraine, and when I got home they forgot the dressing. My dad has to go to King Sooper's to get some salad dressing because they couldn't bother to fulfill our order. I sound like a Karen but this place is ridiculous. No apology for the wait whatsoever, and the person in front of us was checking if they got everything and they had to pull over and go back inside. They probably didn't get everything they ordered either. Don't eat here whatsoever, you're better off getting a deli sandwich and premade salad and soup from a grocery store. read more

So to start the drive through menu has been filthy on the outside for about four months something nasty was all over it very hard to see the food menu items i mean the whole menu was covered!! I continue to go there thinking that they would fix it but they never did? So today I show up the whole sandwich side of the menu was missing I asked if they discontinued their sandwiches they said no it blew away ? so I ordered a sandwich the chicken avocado melt and a full bowl of broccoli cheddar soup, I get home the sandwich barely has any chicken inside of it mostly bread and cheese!! my broccoli cheddar soup was more like broccoli cheddar paste!! The consistency and texture was disgusting I order today at 1pm lunch time and those employees definitely do not care about you, or your food and The manager should be embarrassed to have the drive through menu look like that for so long ! I'm shocked that place has any business at all! They just loose a customer!! nasty ass food! read more

I LOVE Panera BUT this particular Panera gets my order wrong almost every time I eat there. Tonight I got a chicken poppyseed salad with no chicken. I once ordered a salad WITHOUT picked onions and my salad had ONLY lettuce and pickled onions. I live too far away to go back and get it fixed. So if you go to this Panera make sure you check the ingredients in your order as well as the size and side. It is ridiculous. read more

HONESTLY! LOOK AT ALL THE ONE STAR RATINGS! Nothing has changed since my first dating. What all the other one star ratings say is true! Whenever we go, my wife has to ask for honey and/or lemons for her tea. They run out of things like bagels, pastries, and breads on a regular basis. I love Panera, but this specific one just continues to disappoint. Also I have yet to see a response from management which indicates that they really don't care. read more

I've been in the drive thru for 15 min. Not one at has moved. This is the 2nd time I've tried to order I'm the drive thru -- and the last. I should have to pay $12 for soup and sandwich and wait 30 min for it. Absolutely ridiculous. read more

They take FOREVER to prepare meals, even when there aren't many people waiting and at off-peak times. In addition, their rate of getting orders wrong (forgetting salad components, etc) is probably 50%. Their pastry display is always sad and nearly empty at all hours of the day. So many employees running around, yet this is the quality and level of service? It's bizarre. I'd gladly drive 20 mins out of my way to frequent a different location. Managers/corporate, what are you guys doing? read more

All I can say is when you advertise on your menu "roasted turkey and avocado BLT" and there's no avocado!!! Maybe negative stars for false advertising!! Come on now, I wasn't expecting a huge amount but NO avocado!! You get my point everyone. Panera you are much better than this, please please fix this store. I usually love your food but I expect to get what I paid for from you!! read more

Panera Bread - Salad Near Me - Aurora, Colorado

Horrible location. I don't know what is up with their drive thru but waited over 30 minutes and eventually pulled out of line, cars were in park not even moving . This is not the first time this has happened, I know there are staffing issues but come on, sit down restaurants don't even take this long. My orders are frequently incorrect too, missing bread, wrong soup, wrong sandwich. read more

This Panera location is very disappointing. The size of salad and soup is half of what you get from other locations. I once heard the assistant manager telling the staff to remove some soup from what's been prepared. And they will use the end piece of a loaf to make your 1/2 sandwich which is TINY. They mess up orders all the time, I saw the same person threw a bag of chips on the counter when a customer went back because her chips were missing from the order. read more

Probably the worst Panera I've ever been to. I go to physical therapy down the street and was so excited to see a Panera bread with a DRIVE THROUGH! Like hell yeah! So after pt I went to Panera, I was really wanting a soup sandwich combo with a slice of their AMAZING bread on the side. It took forever for them to take my order in the drive through, then took forever waiting for it at the window, & I got my food & pulled away & headed home without checking the bag, which I knew I should've and they form my entire sandwich wrong.. they also forgot my favorite part, the piece of bread on the side. I was super disappointed and didn't think I even ate dinner that night lol Green tea was good as usual but come on Panera -.- read more

I've been coming to this Panera for years and more recently, the drive thru is super slow and the orders are frequently wrong. They are also out of items that I like to order a lot. It's a disappointment for sure. read more

Would not recommend this place to anyone! Nine dollars for a sandwich that had about 2 ounces of meat on it with a raw onion toasted. It was terrible! Took 15 minutes to get it and it was burnt had to return it. Service is terrible and the price for what you get is outrageous! Never Again!!! What the picture looks like in the menu and what you actually get served are completely different! read more

Panera Bread - Weakest sandwiches I have ever got ripped off on. Never again Panera!' - Salad Near Me - Aurora, Colorado

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Ordered through DoorDash, clearly paid almost $4 dollars for a lemonade which did not arrive with the driver. For the prices, I think Panera could benefit from a little more attention to detail. However, in a follow up with the store, staff was very helpful and gave a full refund. read more

I have to continue to rate this specific Panera with negative marks. It's run very very poorly. Someday I have got to meet the manager. Today I spent $65 and left without a smoothy. Thankfully I noticed and went back in. But when I got home I realized I didn't get a soup and my Mac and cheese was small instead of large. Every single time it's wrong. Oh and small thing, but the bread was smashed like cardboard as if the person just manhandle it when ripping the pieces a part. Literally every time the customer has to figure out what they forgot. Awful. read more

NEVER TAKE A ORDER TO GO HERE. Cooks at this location are handicapped. But honestly that's a insult to the true handicapped. Did a online order because I was in a hurry to get our dinner as it's a very busy time of year. CHRISTMAS. Walked in and found my order. And then walked out to my car. I was lucky I had parked close to the door of Panera Bread, because within the small bag they had stuffed two sandwiches 2 baguettes. A Mac and cheese and a yogurt. And my flimsy to small bag split down the middle and everything went tumbling on to my cars floor. The hot Mac and cheese was on the bottom of the bag. With 2 baguettes along side the Mac and cheese. THEN 2 cold sandwiches piled on the top of the Mac and cheese. I was lucky, that my car had just been cleaned. And the food didn't get dirty hitting the filthy ground read more

The food, of course, lives up to a Panera's great, fresh, tastes-like-food-should standards and the service, as always, is efficient and personable. What makes this particular Panera a true five-star experience, tho, is the incredible view. Don't know if they'll be building more stuff to the west or not, but, as of right now, if you sit outside, you have a near-total, almost completely unobstructed, view of the Rockies. Enjoy the best in 'fast food' and watch the most beautiful long, long sunsets over the mountains. read more

Came here for dinner on a weekend with one of my kids. Was nice and clean, used the new kiosks to order the food myself. Really liked the interface, they were very easy to use. My food came in a reasonable timeframe, although I did have difficulty finding the lids for the kind of cup that I had. They helped me out though, and had a nice experience. read more

Panera Bread - Front of building, behind the street. Little hard to find. - Salad Near Me - Aurora, Colorado

If you don't have 15+ minutes to wait in the drive thru line, DONT stop here. Every time I come here I end up waiting 15+ minutes in the drive thru OR I have to drive away because I haven't moved an inch in the car line in 15 minutes..... I currently see 5 people at the drive thru window and not one has taken my payment & I've been sitting here 5 minutes. (Soup & Salad is the quickest possible thing) Train your staff to be efficient. PLEASE. read more

I've been to this location a couple times now and it's been solid every time! The first time I had to wait a little longer than usual but everyone was very friendly and my order was accurate. It seems like they're really trying, maybe new management? I don't this location deserves it's two star rating. It's been great every time I've been. read more

I agree with everyone's one star rating. Room temp coffee in the airpot. Granted it is Sunday afternoon but check your coffee pots occasionally. The turkey panini sandwich has a slice or two of paper thin lunch meat turkey you would get in a gas station sandwich. My somewhat warm bowl of French onion soup had a teaspoon of some type of shredded cheese. I took it to the coffee microwave. Yes they have a microwave in the dining room under the coffee and heated up my soup. My cinnamon roll was just cold enough for the cold butter to stay cold. Portion control is out of control. Quality is not there. I miss the closed Kneaders right up the street. read more

Nicest Panera I've been to. Quality food, and exceptionally friendly service. The manager opened the door for us, the cashier was very friendly and patient with our indecisiveness! The line chef was very friendly, and after we picked up our meal from the window, he came out to see if everything was to our liking. Then the manager came by to ask how our meal was and then cleared our plates for us. This is the kind of service and friendliness that chain restaurants need to set themselves apart from the others! Job well done here folks! Definitely a FIVE STAR Panera Bread!! read more

Panera Bread - Clean and welcoming dining area! - Salad Near Me - Aurora, Colorado

Great place to eat or get to Go breakfast. Always good. Breakfast is great, online ordering is seamless, price is good. In-store ordering is fast, friendly and efficient. Great place to spend your bucks. read more