Apparently, there is such a thing as Turnpike portions. I eat at Panera's a couple times a month and know what a half sandwich size is. This is not it. Same for the puny cup of soup. Very disappointing. read more

Panera Bread - Toasted Frontega Chicken - Sandwiches Near Me - Amherst, Ohio

This is apparently what a $6.69 cent "half" sandwich and $6.99 cup of Mac n cheese (some Mac n cheese has been eaten in the photo). If it wasn't for a gift card that I used I would have sent it back as the sandwich is smaller than my fist. Thank goodness the quality tastes good but these portions at this price are ridiculous. Service was good. read more

Panera Bread - 1/2 Smokehouse BBQ Sandwich and Mac n cheese cup - Sandwiches Near Me - Amherst, Ohio

The service is horrible and nearly every order ahead of me had something wrong with it. We waited literally more than 25 minutes and they were out of French baguette after all of that read more

We stopped by at the rest stop right before they were closing to order a big family meal but the staff were still super welcoming and accommodating. They had run out of a couple ingredients but checked in with us for substitutions and made sure every detail was met. I really appreciate how great the service was, especially as often times employees can get annoyed when people come in right during closing, and we had placed a big order too. The food was also one of the best Panera orders I've ever had. read more

Typical Panera, less seating options. Fast service- food was out in less than 5 minutes and cookies and drinks were delivered immediately. Soup was hot and fresh. Baguette was okay, kinda dry and old but I served as a vessel for the soup ok. Cookies were delicious and lemonade machine was full. Tables were mostly clean, good quality, however I feel like Panera prices have been going UP (my you pick two meal was 12!??!) and sizes of food have been going down. I recognize that this is a cooperate thing and not something a franchise can exactly control. Good spot to stop by on the turnpike. read more

3 bagels and 3 of the EXACT SAME coffee shouldn't be a difficult order. First off they only gave us 2 bagels and 2 coffees, second off the coffees didn't have the foam we ordered because "they don't carry it"(don't let us order stuff you don't carry), and finally don't get an uppity little attitude with people who are paying you money, nevermind people whose order you screwed up. When we did get the coffees one was completely different, again all 3 were supposed to be the same, the different one was bitter and the other 2 tasted like they poured a half cup of sugar in the bottom and were then they were watered down at the top. I don't recommend this place and honestly the last 4 Paneras I've been to have either messed up our order or the coffee has been bad, so frankly I'm over the chain in general. Someone let me know when they lower the price of the coffee to reflect the quality and inconsistency they provide and I'll try them again. read more

This is my first time coming here . 9/13 @1:30pm The girl at the cashier had horrible attitude. Didn't say hello or thank you nothing ! She literally hated working there. Don't get me started with the STARBUCKS. I can't leave a review they don't have Yelp . but I'll leave one here horrible customer service! It's not even busy and both girls had attitude. Telling customers to wait ! " I'll be with you in a second " with rude tone . read more

If I could make the review a zero star I would. I order a simple sandwich and a drink. It took them 1 hours to make my food by the way there was also nobody in front of me in line and I was the only customer. read more

Zero stars: 1) Self-checkout kiosk doesn't work 2) Employees useless, clueless, and dirty. No gloves. No masks. Un-interested in taking orders or filling them. 3) Soups with insecure kids were placed on top of sandwiches, soup leaked all over bag. Associate didn't care. I asked for a replacement and she gave me a cup of broth in a tiny bag, leaving me to carry a salad and soggy sandwiches with 3 kids. 4) They shorted us a bagel and a full sized baguette. 5) Lettuce on sandwiches was moldy. Wrong meat on sandwiches. This store needs to be shut down. read more

Yes breakfast is always good.. we'll just about everything. I opted for steel cut oatmeal today. It very cold out.. 28! And was a long walk from the truck area. Coffee was hot but bold was only half cup left so I filled it with lite to get coffee in me. Also ordered an everything bagel with chive cc. Bf had the green goddess cob salad. It comes with bread. Now this order was for here and when they called r name it was in a bag! We questioned that practice but they always put it in a bag she said. It seems like such a waste of paper products!! Are they maybe lazy to police the trays in the service place maybe?? Anyway he was disappointed in his salad cause it had kale in it. He doesn't like kale. Ya oops. If it had a description on the board he prob would not have ordered it. But he muddled thru. Mine was fantastic on the other hand. ( but he did go to BK and got an Impossible burger)( man those R good!) read more

Food quality is really poor, rusty lettuce in a small Caesar salad that cost $5.00. Watery Mac and cheese with a few sprigs of broccoli - again a small- for six bucks. The 12 dollar chipotle chicken avocado sandwich was primarily bread and cheese, and very little avocado. Not going back. I know food costs are high right now, but definitely was overpriced. The staff was fine. read more

Horrible service and they self check out kiosk menu card reader didn't work. We ordered large iced coffee and then the guy told us they don't have large sizes. I've been to Panera bread 1000 times yes they do. Also I saw a gentleman with a large iced coffee when we walked in. Horrible experience luckily we were starving and traveling. They're taking advantage of people having no where else to go. read more

Not only did they not have croutons, but a bus of people entered behind me and they served some of them before me, and on top of that, the kid did not get my order right and left out my bread bowl for my soup. They all panicked when a bunch of frat boy golfers showed up, and they all seemingly scrambled for them, asked their name on their order, and I got my meal called out like a nobody. Felt a bit ageist in their frantic oversight... sandwich was poorly constructed and not much attention or care given to the trucker who just finished a long day. read more

I don't have much to do with Panera, but I was hungry and Panera was available. The staff was friendly and when I ordered a flatbread pizza, they alerted me to the fact that the flatbread had sold out and let me choose anything I wanted on the price of the pizza since I had already paid. The staff was efficient and my sandwich was delicious. Thanks Panera! read more

I work in service so I understand being understaffed and swamped with a rush but the rudeness, absolutely horrible quality food and zero care or cleanliness given by any of the employee? Genuinely unacceptable, it made even standing in their horrible with how long it took and how awkward it was with employees bickering with almost every customer. Corporate should be ashamed! read more

This chain has consistent options for vegetarians as well as kids and other picky eaters. As far as the bakery goes, most of that stuff tastes like junk, but the salads and soups are always fresh and lots of options for soups is a plus. The coffee is OK, but if since there is a Starbucks nearby,some of those options are better. I would say that I find that a drink, half salad and small soup for $14 is not really reasonably priced (and that is the usual even in suburbia). In this particular location, it should be coded that the Burger King line is extremely long and there is at least a half hour wait because it appears that there are only two people working. There was a dispute at the pretzel place that took some time to resolve, and they were out of turkey meatballs at the meatball place. So, your best option when you're in this plaza is to go to Panera. Spend a little more, wait a lot less. read more

Panera Bread - Burger King has a line people, because there are 2 workers. Go Panera! - Sandwiches Near Me - Amherst, Ohio

Should have read the reviews before stopping! We were there at 7 am on a Saturday while traveling. We don't have a ton of time to stop but I thought a bagel and coffee couldn't take too long! Except they only have kiosk ordering.....and the kiosks were broken. Spent 15 minutes trying to order. Could not get a human to take my order or just take payment since the kiosks were broken so I left with nothing! Burger King next door at least had people that would take your order so my husband got food. I got screwed by Panera and left hungry and with no coffee! I guess that's one way to reduce strain on your staff, don't let people order food. SMH read more

I am always quite happy with Panera and this location on the Turnpike has been up to my expectations each time we have stopped. The Pick-2 combinations at Panera are among my favorite meals in general. The Fuji Apple Chicken Salad and the Tomato Soup are two of my favorite things to pair. The service here is fairly good and the seating area creates a nice atmosphere to enjoy a meal considering it is in a rest stop. If you are traveling this section of the Turnpike, this is a great option for breakfast, lunch or dinner. read more

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Rude Staff. Multiple Order Mistakes. Long wait for food. This place needs to realize that they work for their clientele. Food was ok once we got it. Took 30 min from the time we arrived to the time we started eating and the restaurant was not busy. I was noticeably upset when they made multiple errors in our order and then the girl in the kitchen sang "someone's mad" at me. Don't waste your time or your money. read more

Change the hours on the site! The rude girl working informed us that they open at 7am.

One statement sums up my experience " Took one and half hour for me to order lunch and get it". Don't know if it is a COVID employee shortage problem. read more

Staff was rude and was unwilling to help. Couldn't order in person cashier without any explanation or sign explaining or directing the customers. read more

I called this location at 6pm specifically to ask if they would be open until 9pm, as it says on Maps that they close at 9pm, and I know many restaurants these days struggle to stay open due to being short on staff. As a traveler you rely on rest stops and restaurants to be open, especially on the Ohio Turnpike! I arrived at 8pm and was told that they were closed. I was extremely disappointed. If you are heading east on I-80, stop 50 minutes west of here at the Panera in Maumee or Perrysburg instead. The only reason I didn't stop at one of those was so that I didn't have to get off the Turnpike. But now I wish I would've just gotten off there. read more

The worst customer service I have ever experienced. Ignored customers waiting to order/needed help. Received ice cold Mac and cheese. Asked the employees to heat it up and they told us, "there's a microwave, do it yourself". Don't recommend! read more

I work at a Panera, and the things I experienced today I would've gotten fired for. I didn't receive my cream cheese for my bagel, or my muffin I ordered. On top of that the coffee times were over 2 hours from the last time they were made (some pots were empty), and Sara-Beth rolled her eyes when we had asked for the rest of our bakery items. read more

I just left this establishment. I was helped by a rude and antsy cashier, given my pager and then waited 25 minutes for my food. I went up to the counter to ask about it and it was just sitting there. When asked if it was mine they said yes. Gave it to me and I asked what it took so long. They said well she gave you the wrong buzzer, gave me my COLD soup and Mac & cheese and sent me on my way. I just spent a half hour sitting in a rest area to eat cold food and listen to the staff gossip . I am not sure why you just leave food sitting on the counter and not do anything about it. They didn't even apologize just said it was the cashiers fault and not theirs. read more

I ordered the Power Kale Salad with Chicken. But there was no kale and no chicken. Since I got it to go and hoped back on the turn pike, by the time I opened up the bag it was too late to go back read more