Woman from the back, sanitary gloves on but personal phone in her hands came to the front to cut bread. Leaving her phone on the cutting board and touching the load she cut with. I would say not sanitary ... but ‍. Food and service great. read more

Panera Bread - Sandwiches Near Me - Amherst, Ohio

Definitely can do better with that many people there. I ordered 2 salad stuffers, which was only given 1 and then they gave me a regular salad, which was not what I asked for. Plus the wait inside was near 25 minutes which is unacceptable. You would think that long of a wait they would've gotten it right. read more

I asked for no onions on my San and it had a ton of onions, and the tall guy was super lazy. Also got our order wrong and gave us a smoothie not ordered by us. read more

One of the worst panera's in the area in terms of service. I sat at the drive-through window for 15 minutes before anyone even opened the window or asked about my order. It's routinely the slowest panera I've ever been to. Do not go if you are in a hurry! read more

We stopped at Panera Bread in Amherst for dinner and it didn't disappoint. The turkey & cheddar sandwich was delicious and so was their macaroni and cheese. Panera also has a great salad selection too. There is also outdoor seating at this location. This is a great Panera location and would recommend coming to this location. read more

I've always been a fan of Panera, but the Oak Point Amherst location has really gone downhill in regard to management and service. Last three visits have had issues with wrong orders, long delays, and extremely small portions. Missing sandwich that I paid for in app Chicken salad sandwich that didn't have even a half a scoop and didn't even cover half of the bread App order said ready and stood waiting for 25 min past time with no explanation (not busy) Hope they are able to fix this location as our family has gone here for years. read more

I stopped in the store today and ordered the French onion soup which I always get but this evening was Nate made mine and it was out of the world. Loaded with cheese and onion. The staff was very friendly and I will definitely visit this Panera location above all the other restaurants. read more

Soup was good ! But there's no way I paid $9 for A cup of soup that was big enough for A toddler and was mostly broth absolutely instane ! I won't be back for that read more

Can't believe a place that serves breakfast and specializes in bread has NO JELLY! Also, no gluten free bread.

Horrible service, I been there on 4 occasions and each time I had to ask for someone to take my order, all the staff were busy on their phones or having group conversations. My last visit had 4 people in front of me, everyone orders were wrong or incomplete. I also had to change my order many times because the ran out of the item I wanted, i.e. Bread Bowl for soup. I would strongly recommend you try some place else, and Cavelli Corp needs to do some serious butt kicking. read more

This Panera Bread opened in the Oak Point Plaza a few years ago. So I really enjoy how new and very clean it still looks and feels. The outdoor sitting area looks good. Not much scenery though since all you would see is the road, Taco Bell and cars. It's still good though that you can sit outside. The broccoli cheddar is amazing. Their version of Cobb Salad is ok. The bread, bagels and sweets are tempting and I forgo these items. That is why I only give them 4 stars. This is not a place that I do well when it comes to my dietary restrictions. I know that my co-workers appreciate every time the warm fresh bagels and cream cheese are brought in for them. It's convenient as it's located right off the highway. It's near Target, Sally's Beauty Supply, Subway, GNC and Lowe's. read more

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Very Nice Panera ! Great food and the service was outstanding ! I got the Greek Godess. It was delicious! The French Onion soup was good as well. read more

I was the only car in the drive thru line I ordered a pick two and when i pulled up to the window no one ever came to get my money or even tell me it'll just be a minute. I noticed the lady walk back and forth a few times....after 9 min I had to leave to get back to work and left my food. read more

We got drove thru on our way back to Oberlin College. I follow a gluten-free (for a medical reason) & vegetarian diet and it was very hard to decipher from the drive-thru what was safe for me to eat. I asked about the vegetable soup and the lady said she'd check with her manager. It took a few minutes and she came back to say that their vegetable soup had gluten, but didn't offer another option. So I didn't order anything. There was a long line and I didn't want to hold up the line. I wish they had a gluten-free menu or markers on the drive-thru options. I don't eat at Panera more than once a year, at most. So I'm not familiar with Panera's menu. Bummer. I'm hungry. My husband and son each got the combo meals, one soup & sandwich and the other a salad & sandwich. They both seem very happy with their meals. read more

took 30 minutes to get my bagel and the person who was working didn't have a name tag on however the back of his shirt had the last name of reed he was very disrespectful and I hope action is taken so he realized his actions have consequences read more

Honestly, this is the third time I've come to this location an hour before 9, which is when the listing says they close. EveryTIME, (around 8-8:30) they say they are closed and I'm forced to find another food option. As someone who works in food service, I completely understand unique circumstances or short staffing, but the THIRD time is ridiculous you guys. They are making it a habit to close early, which is very misleading. And if you fo actually close at that time, change your hours. This is a chain restaurant. And after coming off a long shift at the bar, I just want a Mac n cheese and baguette. I know. First world problems, but heed my warning. Do not waste your time at this location. Just frustrating everytime. Find somewhere else honestly. read more

Coffee not hot and bagel really small. Young man at counter was very polite , I was there at quite time.

Always love Panera and never have any issues except for this location... This location messes up orders each time and yet I still return and have never given a review on them until now... They are pricey to begin with but when you want a quick sandwich and salad they are worth it. I ordered a sierra turkey sandwich and mac n cheese. Sandwich had 1 slice of turkey on it, a little bit of sauce and 2 pieces of onion, I added swiss cheese and that was there. There was no lettuce except a little leaf. The Mac n cheese which is usually really good and creamy was so dried out and not edible at all... Staff some days are good but in the evening they are to busy talking to wait on customers and that is probably why they mess up the orders... Great they have a drive thru now but no thank you - can waste my money elsewhere read more

Worst Panera I have ever been to in my life.... you need new management. The only thing they got right is the passion smoothie read more

Panera Bread - What is this ham? - Sandwiches Near Me - Amherst, Ohio

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They have friendly staff and great smoothies the store is a winner. It did about a year ago take a dip in service but now the quality of the store the cleanliness and the polite staff are really outstanding. I would strongly recommend this store as a stop for breakfast lunch dinner or snacks. I stop bye almost daily and the consistency is excellent I really enjoy the store read more

Is zero an option? I went to Panera to purchase an Asian Chicken Salad. The workers were busy gossiping about someone who works there saying they were going to "spill the tea" and subsequently put greek dressing in my salad. Unbeknownst to me I get home to eat my salad and get back in my meeting. Well I had to drive back to Panera, (late for my meeting) ask them to remake my salad and was accused of recording them because I was on my phone. LOL what do they have going on that I would need to record? I go on to explain that I am on a business call and that I am professional with no interest in doing anything as such. Wow, no refund "company policy" no gift card for the inconvenience "company policy" as after all they did "remake my salad" says the manager. Total crap show of unprofessional people. Funny- the person who made the salad in the first place blamed someone else before she had to remake it (after telling me they don't have a greek dressing). Really? Then what do you put on the greek salad on the menu? Absolutely horrid customer service. Horrid, slow, unprofessional. Sad. read more

One star is one too many for my lunch today. I ordered the chicken tortellini pasta bowl. Very disappointed in my lunch. Where do I begin? The size of the lunch first. Because I was shocked at how small it was for $9 I actually took the time to count the tortellini. I had 15 tortellini pastas in my bowl. And they are really small ones at that. The chicken that covered it was disgusting and dry. But the good thing is I barely had any on my pasta. The alfredo sauce was non existent. This meal was flavorless and I will most definitely not order it again. To top everything off the silverware that was placed on my plate was dirty. I expect more from Panera. I'm not writing off this place. I'll be back. But I'm not happy with today's lunch. Thanks for wasting my lunch time Panera!!!!!! read more

Panera Bread - Sad looking meal. $11 with a drink. So sad!!!!! - Sandwiches Near Me - Amherst, Ohio

Open for business! THE UP-SIDE: This location is brand-spankin' new, just a stone's throw from Route 2, and always hopping. While some might bemoan the whole "corporate" coffee chain thing - myself included at times - I really don't mind Panera. The food is definitely a step above average fast food, and the drinks are quite good. In addition, the place has a very warm, open, and welcoming vibe - something I require to sit down and write. THE DOWN-SIDE: Outlets, or lack thereof. Look, I know the management of Panera doesn't want people camping here all day, but if you're gonna promote yourself as a place to hang out and drink coffee, then you'd better walk the walk. On any given day, there are tons of people who visit here with laptops. Panera knows this, and yet, outlets are scarce. Makes no sense and does nothing but frustrate the customers. That said, there are a few to be found if you try real hard. THE SUM-IT-UP: Not my favorite restaurant on the planet, but a solid choice for fast, good food and a nice place to write. ...but please, save me an outlet! read more

Panera Bread - Sandwiches Near Me - Amherst, Ohio

It's nice to finally have a Panera Bread on this side of Lorain County. I love the way this location is set up. There are lot's of nooks and crannies to relax in especially if you want to utilize their free Wi-Fi. As far as Panera Bread's go this location is fairly large and has ample seating. They even have an outdoor patio. I would highly recommend trying one of their sandwiches with a nice bowl of soup and then getting a bagel or pastry for dessert. . The food is always good quality and I have never had any issues with them making something incorrectly. Any time I have any concern the managers are available to listen to what I have to say. There are a few seats that have an accessible outlet, but I would bring an extension cord if you need a plug....just in case! To me, this is the only downside of this location. If you are looking for a location in Lorain County to do some work on your computer and need free Wi-Fi I would definitely give this Panera Bread location a try. read more

Panera Bread - Outdoor patio area in the winter - Sandwiches Near Me - Amherst, Ohio

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I spoke with a girl named Haley over the phone after receiving my order which was missing a sandwich. She was very polite and handled the situation well. I ended up being able to go back and pick up my missing sandwich. One of the managers even threw in a pastry as well! Very well mannered employees. read more

Not the best service anymore. At one point this was a good Panera, but the poor customer service from the untrained staff they have working in there makes my most recent experiences, overall frustrating. I have witnessed unprofessional behaviors by girls who are called "managers" too - who treat the teens working there like garbage. I just think teens deal with enough "bullying" in high school, without having to go to work only to be treated the same way by people they are supposed to look up to. read more

Rude staff Let me first state I completely understand if food items are limited due to covid however...... My order wasn't ready and I was there after pick up time (not the problem) I stated to staff my order wasn't ready and one employee asked if i was the souffle order... I said yes and a women put some items in a bag and sent me on my way. I got in my car and checked the bag the "SOUFFLE ORDER" THE SOUFFLE WASN'T IN THE BAG. Why was I not told in the store "hey we're out of this item would you like another item or a refund"??? (I would've left got home and seen i paid for something i didn't get, when they knew this WHILE I WAS IN THE STORE) *Also noticed a sandwich was made wrong (wrong bread) they also could've let me know due to limited food items were out of this or that. NOOOOWWW upon returning home i seen BOTH sandwiches were made wrong with zero acknowledgement from staff or the piss poor manager to just let me know my order was going to different or give me the option to order something else. If an order isn't what the customer ordered LET THEM KNOW IT'S THAT SIMPLE!!!! AND IF AN ITEM IS OUT REFUND IT read more

Service is good but the cooks never make my food right. Never put all of the ingredients that are supposed to be on sandwiches. Also, drive through staff never give me silverware or napkins when ordering bakery items. read more

I met a couple of friends here on Black Friday to sit and catch up since I haven't seen them in a while. I never come here for breakfast except to take some bagels home. I felt kind of rediculous because I'm looking at the menu not sure what to order at all. I asked the cashier if they had hash browns or any kind of side I could order with my sandwich and she said no but she wishes they did. I felt that my sandwich was pretty small, but it was really good. It didn't last long because I was very hungry. I had a pumpkin muffin that I was planning on taking home, but since there were no sides with my sandwich, I ate half my muffin because I was still hungry. The staff and service here was very friendly. It was nice to sit in the back near the fire place on a cold morning and catch up with friends without feeling rushed to leave so someone else could have our table. I will definitely be back here, but next time I may order something more filling. read more

Panera Bread - Bacon, Egg, and Cheese Sandwich - Sandwiches Near Me - Amherst, Ohio

Every single time I come to this Panera Bread something is always messed up with my order. I try to give them the benefit of the doubt and come anyways because I understand the fast food world. But all them kids in there all they do is talk all day and don't pay attention to what they're really doing they don't greet you when you come to the window. They just do not give a fuck no wonder this Panera Bread has a shitty rating and they deserve that. read more

One is to many stars sadly I was at Panera picking up a replacement item that was previously messed up I get my order and get in the car to realize that one item is missing I see a worker bringing out a customers food when trying to get her attention she doesn't hear me I tap my horn and she throws her hands out comes to my car very very aggressive and before I could say I threw my mask away and I just wanted to alert you guys she says while clapping her hands "IM JEN THE GM WHAT WHAT WHAT DO YOU WANT" I asked her what was the reason for the hostility I told her don't even worry about it she said good thank you and left I would never go back to this Panera ever again as a GM she should NEVER EVER EVER talk to some one this way it was completely disgusting and not needed.. And honestly if I would have gotten to record this situation she would have been fired and Panera would have been issuing an apology people need to realize you can't just talk to people any kind of way just because you are a Gm.. read more

Failed to check order when putting food in bag. Left sandwich on counter and didn't even know. We were the only ones in restaurant for take-out and still couldn't get it right. Returned to get sandwich and they had no clue. The opened up sandwich that was on counter to see if it was sandwich. Didn't offer to make new one since it was 20 minutes later after returning to store. Horrible service. read more

Wonderful service, but never used buzzer before so that was weird. But worked out. I got a breadbowl and hubs got the Greek salad (he's Greek and loved it) will definitely be back!!! read more

Panera Bread - I love this man and this food!! - Sandwiches Near Me - Amherst, Ohio

My friends and I drove from Sandusky and we stopped at this Panera to pick up some coffee and food because we were hungry. We pulled into the drive thru and had immediate problems. Two people were taking our orders at the same time and would not stop messing the order up. When my friend asked to substitute regular milk for almond milk the one guy taking our order literally yelled "oh my god" out of annoyance. (Their name was either Sam or Alex. We don't know who is who since a girl and guy were both taking our orders). They also forgot a bunch of our items as we were driving away and made us pay for the additional items again after we went inside to tell them what they forgot to give us. Overall, don't stop here if you have more than 2 people in the car because clearly they don't know how to do their job and obviously don't want to be there read more

Great service. Everyone is so friendly. I love going there to work. Great atmosphere. Soups are all great. I love the chicken with wild rice. It's amazing. I would recommend going there for your next lunch break. read more

Panera Bread - Chicken and Wild Rice Soup - Sandwiches Near Me - Amherst, Ohio

Straight up the worst Panera location. Not accommodating to anyone with ANY allergens and any adjustments to an order can't be done. We ordered two bagels with avocado they said they can put an avocado on the side but can't put it on the bagel? Ok? Come home to find out they didn't even toast the bagels... come on. If you're vegan you can forget ordering a smoothie with almond milk. They will only do one flavor with almond milk so it's not like they don't have it. So many other issues I've had with this location. They need to fire the entire staff. read more

I really like Panera Bread but I wish they would get a drive thru window likie the one in Sandusky, OH because when I am in a hurry and need to pick up a couple dozen bagels and spread for my students, I don't have time to wait in line. The drive thru in Sandusky is fast and efficient. I would order more often if they invested in one. I think their food is good - not feeling the new menu so much yet but the pricing is too high. I think Panera needs to re-evaluate the prices or give larger portions of the food to compensate for the high prices. read more

I went through the drive thru of this location with an extremely simple order: chicken caesar with no croutons and a pick two with grilled cheese and tomato soup. Easy process and through in minutes. But by the time we get home and open it up it's clear that wasn't worth the 16$ price tag. The grilled cheese is something I could've made the the tomato soup is just tomato soup. That's honestly fine for 8$. What is crazy to me is my salad was actually just a bowl of lettuce, no cheese, no chicken, and hardly enough dressing to cover the lettuce. For 8$ I got a bowl of lettuce. I've never had a problem like this at any other panera. Such a waste of money especially for fast casual dining. Next time I will go to chipotle and be well fed for my 8$. read more

One of my favorite choices for fast, quality casual dining. I love using the free wi-if to eat a good meal and get some work or reading done. The atmosphere is really nice, with a great interior and medium-sized dining area. For a quick bite I highly recommend the grilled cheese with bacon. read more

I order rapid pickup from this Panera all the time because I work very close. I haven't had any issues. I'm surprised by all the negative reviews on here. Panera in general is a bit pricey but the food is good. I think it's really good at this location. read more