My mother-in-law wanted to do something special for Father's Day and get my father-in-law a sweet treat. By the time I got there on Friday the 19th, a lot of the options we knew he would like were already sold out. Which is to be expected from such a positively talked-about up-and-coming establishment who, until recently, prided themselves on promoting kindness, compassion, and good nature for the community. Now imagine how happy I was when I scanned the remaining items and found his favorite pie, blueberry, the last man standing on the counter. I waited my turn with bated breath, hoping no one would take it and I could do this act of kindness for a man that has done so much for us. Thankfully, my turn came, and it was still there! I had gotten a cream cheese sticky bun, a salted pretzel, and this gift boxed up and ready for me to take home.
My in-laws split the pie, and although they did genuinely enjoy it, there were some aspects of it that were left to be desired. They complimented the filling, but the lattice crust on top was too thick to bite into and overcooked. But being the picture of family and forgiveness, my mother-in-law took to instagram and privately messaged them with some constructive criticism, not overall denouncing the business or attacking the ownership. She said "Your blueberry pie has potential however, the lattice top is way too thick and overcooked. The filling is delicious but it is overpowered by the thick crust. Have a great weekend! "
Now fast forward to yesterday, she was browsing her stories on Instagram, looking to see what goodies were available, and couldn't find Pandoughmonium's story. She went to the Instagram page, and was horrified with what she found. They had blocked her. This business that we look forward to visiting nearly every week, that promotes these good whole hearted family values, didn't take accountability or offer to make it right, just cast my mother-in-law out into the figurative cold without a word. This does not make me or anyone who I've platformed this business to want to return. How can you be preaching in the streets the message of love and understanding and yet at the slightest critique turn a blind eye to those who were your loyal and faithful customers? It's not right. Shame on you for not living up to your word. Best of luck to all those who tread upon this "family-friendly business" and remember to keep your criticisms to yourself. Otherwise, you too will be disappointed in what may happen next.
We reached out yesterday at 11:30 AM to the email they provided us with to discuss this issue further and have yet to receive a response. This further proves my point that they can't be bothered to take any measurable action to reconcile our grievances privately. read more