I will not purchase from this store ever again! Where to start...I'm new to Pandora. And have not gotten off on the right foot with them.
My mom has been obsessed with them, so I purchased the Mothers Day bracelet set for her this year. I returned and got a bracelet and charm for myself a few days later. About a week and a half after my purchases, I gave the gift to my mom. The Mothers Day gift set came with 2 clips, a mother charm, and $35 toward a charm of choice. When she opened the boxes, we noticed the extra charm was not included and her bracelet was too small.
We returned that day and explained the problem. The girl we had was new, so she called over the manager. After explaining the situation TWICE to the manager, she started to get an attitude and started talking down to us. I came with everything purchased, and all of the receipts for my purchases there. My complaints were valid, and at least should have been an easy fix....or so I thought!!
After looking at my receipt, she tells me that there was no sign I had actually purchased the bracelet my mother received. She also said there was no proof that I had not received another bead (which I can understand), and was trying to pull one over on them. After showing her the advertisement that said it came with a free bracelet, and showing her that it was new, she questioned if it was real!!!! I was in total shock.
She ended up finally exchanging the bracelet for a size more fitting for my mom. Then while the manager helped my mom pick her missing charm, I asked if I could find out the size of my bracelet and see what the next size was for future purchases. The manager came over and started yelling at me in the store. She said I should know better, that you NEVER buy something to take home and try on and expect to return the item. I was appalled by this. Not only was I shocked by her statement and her accusing me of trying to return my own bracelet when I wasn't, I was embarrassed by a manager in the store when I wasn't even making a scene the entire time!!
I'd had it and walked out of the store to wait for my mom. I ended up getting called back in and told I would have to pay for the charm she wanted in full because the manager didn't believe we didn't get the other charm. Still talking down to us, she made an insulting comment about how the world doesn't revolve around us and we should never expect to get everything we want the way we want it, and should be satisfied with what we paid for or don't purchase anything!!
I've been in customer service for years, and I have never talked to a customer the way she did to myself and my mother. If I ever acted even half as bad as she was, I would be fired on the spot! I understand people have bad days, but this was uncalled for. You should never talk down to customers. Period. Especially ones who did not argue, give attitude or demand ANYTHING. I complained to customer service for Pandora, but have not heard from them, and probably won't.
All I know is I will not be returning to this store again. If I want Pandora, I'll purchase from Jared. At least I know they hire respectable people, not ones who talk down to customers and accuse them of things!! read more