I'm a big fan of Panda, aka Steven. I was referred to him by our real estate agent and he goes above and beyond. He'll come and take a look at your house and advise for suggested offerings, like as-needed, quarterly or monthly treatments. During the walk through, he already helped open our crawl space vents, and advised that there was a hole for creatures to get though. He plugged it with steel wool until we could get a better solution. This was all before settling with a treatment option, which we ended up signing on a quarterly basis. He has it scheduled in his calendar for quarterly reminders and will ask when the house is empty next to schedule. He cleans all cobwebs, checks for holes, treats interior of the house and our crawl space. My goal was to keep spiders at bay inside and ensure no destruction outside. We did find mice, and he helped mitigate the situation and will come back and help resolve it. He answers emails very timely and is so responsive. I'm thrilled he is our panda guy for our home in Tahoe. I would highly recommend quarterly treatments at a minimum, as I think it's a better deal than on-call. We even had some other issues at another apartment, and he even kindly advised on that. He's extremely professional and brings booties to protect your floors from dirt. I'm ecstatic we found him! read more

If you call all you get is a message saying they can't take on work and don't leave a message. Don't know if that means they're out of business, don't want business, or are overwhelmed. In the latter two cases a better solution might have been to recommend another company rather than say 'go away' and cut off the potential of future business. read more

Panda is quick to respond and personable He will come when you need him and also is trustworthy to do the house when no one is home read more

I thought I had a pest problem so I gave Panda a ring. Same day, he was able to swing by and provide me with a free quote and advice. He explained everything he was thinking about as he walked around our house and together we developed a plan of attack. Steven is super knowledgeable, friendly, and respectful and you can really tell he cares. I will certainly be giving him a ring back if our problem persists. read more

Fast service,affordable and gets the job done . Highly recommend this business for pest management. read more

OMG What a wonderful man! He called me back immediately (during the busy season) to fill me in on the local bat situation and explain my options. And he gave me a referral to a specialist. It's a very rare kind of a person who would do this, that's for sure... read more

Super responsive, which is quite rare in a busy season in Truckee area. I called Steven in the morning and got scheduled late afternoon. He came punctual, bothered to wear shoe covers inside all the time (again, rare) He quickly identified the root problem and gave us some extra tips on how to keep the carpenter ants away in our particular situation. He even pointed out other small issues when spraying around the house, letting us know that we need to address those to better protect and maintain our house. Amazing service! Quick, knowledgeable, nice and professional. I guess we've found the go-to pest management person here. read more

It's rare to get such a professional approach to problem solving, but Steven with Panda Pest is the consummate professional. We had lots of pests that bugged us - yellow jackets, mice, voles... you name it. Steven took the time to educate us on how we could help ourselves as homeowners. We appreciate the extra care, knowledge and expert management of our pest problems. A true professional. read more

Steven came over the day we called him for a free consultation. We weren't sure where some mice were getting in to the house and within 15 minutes, he gave us a game plan with pictures so we could get things sealed up. That is what we call service! Will definitely be reaching out to him again if we need help with pest control. read more

Amazing Service! Steve took the time to explain how the mice are getting in the solutions needed to keep them away.

I manage service Contracts for large company and Panda is by far one of the best contractors I have ever had the pleasure of dealing with. Steve is super knowledgeable, punctual, efficient and over all ...runs a tight ship. Hire him and throw away your worries....or higher someone else and throw away your money! read more

Excellent service. I noticed a problem on Friday. Called them on Monday morning & they attacked the problem that day.

Steve just came by to inspect my home for what I thought was a wasp problem and he ended up finding a carpenter ant nest instead. He also gave me a ton of great advice on how to repel other insects and rodents. Will have him come out to fix the ant problem in the coming months. He was incredibly prompt, professional and down to earth. Update: Steve fixed the carpenter ant problem quickly and with a very affordable quote. He also came by to inspect the exterior of the house for mice and found a gap under my crawl space door. He offered realistic solutions and took the time to answer all of my panicked questions. Thanks!!! read more

Steve came over and did a free consultation to discover why we suddenly had many mice in the house. He took pictures and gave us very thorough instructions on how to seal up where the mice were likely coming into the house. After this the plan was to then use him to trap the micr caught in the house. But after sealing up the house we saw none. Should we see them, or their remnants, we will absolutely call Steve again. Only sad I didn't call him as soon as I saw the first critter. read more

Thank you Steven for showing up and handling my family's panic over a honey bee infestation at our house! I called on a Tuesday night, left a message and he called back quickly and left a detailed message. I was really hoping to find a solution for the swarm of bees at our house and he had a calm and knowledgeable response to the problem. It's not always easy to find someone to even call back quickly -- but that's what he did and came out the very next day when he said he would. It was nothing major after all, but he was knowledgable and re-assuring during our conversations before he came to the house and when he met with me in person. Will surely use PPM again in the future! read more

Steven of Panda came out to look at our house for entry points that mice and maybe other critters could use. He found a hole eaten into the bottom of our garage door. He explained that because of the passage of water and heat through the walls into the house from the garage that rodents cannot be allowed to enter the garage. Wow! We had no idea! He also found a hole through our foundation into the crawl space that needs to be completely sealed. We should also look for the hole in the foundation where propane, which we had previously, was to be allowed to drain from the crawl space should there be a leak in that system. He also found holes in screens at the eaves where rodents can enter. They should be blocked with wood or possible much stronger screen. His company does not do these kind of fixups but he recommended using a handyman and had a name for us to contact. There is no surprise this company has all 5 star reviews. I am amazed. read more

GREAT... Let me state that again... GREAT SERVICE!!! I was having issues with spiders inside and ants outside. Decided to contact a pest control company. Asked my Facebook NextDoor group for suggestions. Two companies were suggested right off... I called the first one suggested and it went straight to a recording to leave my name & number and they would call me back. So I did, in the meantime I called the second suggestion... Steven answered right away. Diagnosed what needed to be done and then scheduled a time that would 1) be appropriate with the weather forecast (rain predicted for the next few days) and 2) would work for me. Friday afternoon... NO PROBLEM! He arrived on time and went to work right away. Not only did Steven do a great job for what he was hired for he also noticed many items around my house that needed attention and gave me advise on how to correct them: eliminate bat access (during the right time of year), mice getting in via cracks under garage door, squirrels nesting under my house and trim missing on my house that could lead to issues. I HIGHLY RECOMMEND PANDA PEST MANAGEMENT! Oh... forgot to mention... VERY FAIR on his pricing! Thank you Steven!!! read more

Steven is incredible. He's reliable, trustworthy, prompt and very thorough. Highly recommend his service to anybody looking for pest management read more

Steven provided us with an outstanding service. Scheduling was quick and he came to our house the next day. During the visit Steven was extremely nice, knowledgeable, understanding, and provided us with a million of useful tips on how to save on home maintenance costs. He was also very thorough during his visit. Affordable and highest quality customer service. We were impressed! Highly recommend him and will use again if necessary. Wishing the best of luck and prosperity to your business! read more

Awesome service. Steven was extremely knowledgeable, informative, professional and responsive. He did not try to sell me on a service that I didn't need -- he just wanted to solve my mice problem . . . which he did! read more

Steve was very responsive. Visited our condo in Tahoe City upon his first opportunity. He sent photos and called to discuss the situation while present there, and solved the problem immediately. As it was a bat infestation, he referred us to the proper specialists, and gave advice on working with our HOA. All free of charge, really terrific service! read more

returned my inquiry call within an hour. After hearing my situation he said that they prob were not the right company for me and suggested alternatives. He (sorry dont remember his name) took the time to walk me thru steps/alternatives etc. was a very good/detailed/informative call for a company that knew wouldnt get the job. I much appreciate the time and info. Left a good impression with me and I would definitely be engaging their services when my issues align with their services. read more

Panda pest management is a great company for all your pest control needs. We have used them both for personal and business uses. Our personal use started when we had a 1 month old baby and the pesky ants decided to move in during winter. Steven came out right away to help us. Trust me hundreds of ants is not what you want to deal with when you have a new baby. For our rental business we came across a mouse problem and again Steven was out the same day on a Saturday nonetheless to do his free inspection of the property and set traps. He has a great rodent plan ensuring that the problem gets resolved. Don't look any farther this is your company!! read more

I have been meaning to write this review for a while. Not because of how well he did his job, but because of what he didn't do. Let me explain. We found some carpenter ants earlier in the season. We started freaking out thinking that we had an infestation because, what else happens when you buy a new house right? You're supposed to have these crazy things happened to you! Panda was recommended through both through Facebook and the next door app so I gave it a shot. We scheduled an appointment and I got a quote for how much it would be to spray for carpenter ants. But what I wasn't expecting was for him to come out, check everything out, and I mean everything all the way to the back of the house, and then tell me it's not worth spraying because we don't have an infestation. He very well could have said we needed the full spray and take our money. But he didn't. He was honest, thorough, and also gave tips on how to avoid pests in the future. If on the off chance we do need his help in the future, I won't hesitate to call. And neither should you. So seriously, give him a call! read more

My place suddenly had an enormous amount of carpenter ants. I called panda pest and they had a sense of urgency to solve the problem. They also found the root of the problem and made some suggestions to keep the ants from coming back. Very affordable too! I'd highly recommend. read more

Steven at Panda Pest Management is such a nice guy!! He responded immediately to my request for an estimate and was at my house the next day. A+ service, which is hard to find in Truckee!!! Thanks Steven. read more

Prompt, effective service, even though we are 12 miles from Truckee. And he needed a taller ladder so is coming back a second time tomorrow to finish the job. Very thorough and great customer service. read more

Amazingly responsive, answered the phone on a Saturday and helped me identify a bug in our house. Although he could have come out and sprayed he educated me about the bug and I avoided a trip charge. However, I will definitely be calling them again if I need any other pest management help. read more

5 stars service!!! Steven came to fix the rodent problem immediately after the call. He did not charge me extra for "urgent" call, and he kept coming back to check on the bait stations frequently until the critters were all gone, again no extra charges. I will keep using Panda Pest monthly service to keep all pests away. read more

We contacted Steven at Panda to spray for carpenter ants at our vacation rental home in Northstar. He was super knowledgable, informative, and punctual. We look forward to a long business relationship with Panda. Thanks Steve! read more

We had mice in our unit and Steven was amazing to work with. He answered immediately, got to our place quick and even set out some traps for us. I could ask for anything more, or better service. We will definitely call if again if needed. read more

Amazingly efficient, pleasant to work with. Been referring Panda Pest Mgmt to all my friends and everyone agrees: The Best!

We called Steven for what we thought were carpet beetles - he showed up promptly at our scheduled time, talked through the bugs with us, and promptly diagnosed that we were dealing with a different, and common pest. He took the time to talk through this pests' cycle, climate, pattern, etc and explained that they were common pests, and would reoccur whether he sprayed or not. We're thankful that he came out, and didn't charge us for the visit because there was no treatment required. I actually said to Steven - I hope we have a treatable pest need in the future because we'd love to give you business! read more

Steven/Panda was great to work with. We had some mouse activity in a house that we rent out in Tahoe Donner, which is obviously embarrassing when people spend their vacation at your home. He came to the house (without me needing to meet him there) and communicated very clearly about the issues that he saw. He connected us with a contractor who could make a repair to prevent further entry, and then set out traps after we had the repair done. He came back a few times to check on further activity, and a month later, we've been rodent free. All for a reasonable price. Thank you Steven! read more

We highly recommend Steve. He responded to our concerns very promptly. He was very knowledgeable and answered all our questions. We will not hesitate to use his services in the future. read more

I see that there are many reviews like the one I am about to write and I am not surprised by that. Steve is knowledgable, thorough, timely, courteous and well priced. Wish there were more service providers like Steve/Panda. He fixed our pest problem promptly and completly. We will definetly use him again, although we hope never to need to! read more

Contacted Steven regarding a mice problem at my in-laws house in Reno. We made an appointment for the following day at 2:00pm. He was right on time. After assessment, recommendations were made to take care of the situation . He showed the entry points that created the issue. We purchased some traps from Steven and before he left the house had already caught 8 mice. This is a real professional company that cares about its clients. He wasn't pushy like the large companies who try to get you to sign up for a monthly service with a contract. I would highly recommend using them. read more

I found Panda Pest via Yelp. Since I was searching late at night, I was able to send an online inquiry and Steven was quick to respond. He went to our rental property to inspect the issue and followed up with the actions he took to resolve it. Great service and follow through! Definitely use Panda Pest for any future pest issues!! read more

Man, what can I say! It is Sunday, I contact Steven around 11 am, he is over at our house by 1 pm, fully checks out our house and diagnoses the issue we noticed this morning. Thank you, Steven! read more

I was impressed with Steven's honesty and candor today when I inquired about carpenter ants cited by another company's Pest Inspection during our escrow period. He told me that carpenter ants go dormant during the winter months, and they should be treated after Memorial Day, not before. He also gave me a quote that was much less than the inspection report estimate. I definitely will call Steven back after Memorial Day to take care of the carpenter ants! read more