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    Panda NY Bus

    1.6 (66 reviews)
    Open Open 24 hours

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    Darian C.

    The bus we took from Atlanta was infested with bed bugs, everyone had to get off and transfer buses in NC, we took a greyhound from there because it was disgusting, the drivers were rude, and there were so many bed bugs. They were all over everyone's jackets and luggage when we got off, and I have bites all over (I was wearing leggings and a sweatshirt). Customer service was also rude, said they put in a claim I later found out they did not, and I'm still waiting on a refund. At this point, I'm considering legal action because with the size of infestation, there's no way the bus company was unaware of the bed bug problem.

    Trash I had to kick off the seat. I threw the water bottle away in the drivers trash bag.

    The only good thing about this experience was that I actually made it to the destination. The bus itself was late and when I called the number they said to text since they were busy. So I did but they never answered and when they did they told me to call another number. The woman who answered didn't understand me and kept repeating things that were impossible to understand. She told me to call another number but hung up before I had the opportunity to write it down. When I got on (after arriving 15 minutes post departure time)-- The stench and just overall experience on this horrid bus was so unbearable. It was so hot and the entire time the driver is speaking (almost yelling) and laughing so incredibly loudly on the phone, waking me and other passengers up. When I got to my seat there was a used plastic water bottle and trash both on the seat and on the ground. This bus is so broken down and just so beyond disgusting I cannot believe they are allowed to even operate this way. If I could give 0 stars I would. DO NOT USE THEM. The pictures don't even begin to describe this absolutely horrendous experience and "business".

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    3 years ago

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    5 years ago

    Awful. Seriously, don't go. And I'm writing this as someone who's generally low maintenance and chill.

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    5 years ago

    Horrible driving, timing, and service. Do yourself a favor and stay away. Not even worth 1 star.

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    Panda N.

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    5 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    Page 1 of 2

    Ask the Community - Panda NY Bus

    Do they take e-tickets or does it have to be purchased when you arrive?

    Yes you can! I used e-ticket when i went to board. Just handed the terminal clerk my phone, she scanned it then gave me my boarding pass

    Don’t See Your Question? Ask Away!

    Review Highlights - Panda NY Bus

    Sure, the driver hardly speaks English, but he was friendly and professional--his demeanor was far better than that of some Greyhound employees.

    Mentioned in 8 reviews

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    Go Buses - Go Buses - meeting spot 7/2025

    Go Buses

    2.7(150 reviews)
    2.5 miChelsea, Midtown West

    The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

    They used to be so great! I took them every time from Boston-NYC... now I'd rather spend more to…read moretake Amtrak. This week I decided to do it because the train fare was so high for the holiday weekend. Driver went thru upstate NY for some reason, then NJ which added a bunch of time to the trip, was on the phone most of the time and yelling at passengers. Total trip time was about 6.5hrs.

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    Go Buses
    Go Buses
    Go Buses

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    OurBus

    OurBus

    2.5(414 reviews)
    2.9 miTheater District, Midtown West

    didn't end up travelling with them because my travel plans changed but I did enjoy their customer…read moreservice with cancelling my trip. I forgot to cancel more than 24 hours before so I was able to get a credit of my trip and will be able to use that credit for the next time I want to travel which I appreciate.

    We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

    Photos
    OurBus - About to board the bus with a mobile boarding pass

    About to board the bus with a mobile boarding pass

    OurBus - Premium, modern coaches.

    Premium, modern coaches.

    OurBus

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    Panda NY Bus - buses - Updated May 2026

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