Good pretty mid not sure how it maintains being open Got my order wrong 2 bowls seriously not sure how to fuck up this bad but it is what it is won't be going back 2.3 stars is too high read more

Worst experience ever. Is customer service just a total loss art? Even basic kindness is missing. Rude when taking my order - never acknowledged that I was in the drive through so after several minutes I said 'hello' to basically know if it was broken or not. The person was snippy. When I finally made it to the window the person notified me that they had no ice and so I said I do not want the soda if it's warm. They rolled their eyes and slammed the window. It seemed painful to be working there and for sure don't expect a thank you. Save time, money and mental health issues by NOT GOING TO THIS PLACE. Biggest waste of time today. So Rude! read more

The food quality has really been terrible and even worse was the attitude and rudeness of the employee working the drive thru.

They will not make what you order. Claim to be out. These places use the same ingredients for every dish. Just add sauces and different vegetables for different dishes. How can you always be out of pre made prebattered frozen chicken? It's thrown in a deep fryer, then onions, peppers, and some pineapple are thrown in a wok. Sauce is added, sweet fire, honey sesame, etc, and it's done. Nope we only have enough for one plate. Not enough for two orders of the same thing. If the owners read this, if your employees are doing this on 5 separate occasions to me, they're doing it all day to the rest of your customers. read more

I'm absolutely appalled by the staff's attitude at this location every single one of them lacks customer service skills each request I made was followed by an eyeroll and a dirty look. I could understand if maybe I was being difficult or rude but I came in with a smile on my face and was being very polite. This location needs an entirely new staff read more

Ask before you order...out of large cups so a medium drink would work. Ordered unsweetened ice tea and asked for Sweet N Low in my bag...out of that too! I would not have ordered the tea had I known that and the person at the window should have known when I asked for it. Don't plan to stop here again on my way through Victoria. The person that does ordering and inventory for this location needs to step it up. read more

Terrible customer service, guy at register got upset and threw cup at us, when i reminded him we needed a cup, we had ordered a drink. The girls serving were just as rude. read more

I can't lie. They let go of one rude employee and hire and new rude one. No reason this food should ever take 20min with 1-2ppl in line. And panda express in general overcharge for new flavors. read more

Updated Review! I have now been here 3 times since my last review and boy that manager got his/her crew together and cleaned the place up! It looks great now! Thank you so much for taking care of my favorite restaurant to eat at! Past Review: Came in today to eat with my family, there wasn't one clean table in the place, floor had food and trash all over it and the drink station was soaking wet and had trash all over it too. read more

Panda Express - Chinese Near Me - Victoria, Texas

Delicious as always I highly recommend the honey, glazed, walnut, shrimp, Rangoon, and spring rolls for a meal on a one

Rating purely based on the the treatment of the staff. The manager on duty Ana, was absolutely horrible to the staff while I was ordering food. They way she spoke to them was down right degrading to these teenagers, I saw tears in one of the girls eyes. I get that things need to be done a certain way and they need to be proficient and correspond to each other and with the cooks to make things move quickly, but to put the children working down LOUDLY in front of customers was absolutely uncalled for. There is a better way to manage the team. read more

I've been here multiple times always through the drive-through it is always the same girl who takes your order and she sounds like she hates her job and hates life very rude and has no idea what customer service should be would not recommend this place to anyone read more

Horrible Staff please put them in check -My father wanted to know if they made chicken and they laughed at him and told him to go wingstop

What a joke. Don't ever expect any sauce with the teriyaki chicken. Ask for it on it and on the side (in the hopes that they will do at least one) and you'll get neither. Has happened 5 times. I WILL NOT be back. read more

The food is good, like every other Panda Express, but the customer service at this location is not good. The lady that took our order was very rude and forgetful. The fountain drinks didn't work and we weren't even told by an employee. read more

Have enjoyed Panda Expresses in numerous locations in the past, but cannot see myself returning to this one.... Food seemed to be okay, however the appearance of the place was extremely disappointing. Virtually every table in the place was in need is cleaning and wiping down. Floor was trashy thru out. Urine soaked paper towels on the floor in the men's room. During the entire "dining in" experience did not see any staff ever even come to visualize the condition of the dining room much less the restrooms. Guess if you don't see it, it must not be an issue... But it does cause one to wonder if they don't do any better job taking care of the visable physical property what must be going on in the food preparation area??? read more

My first visit to a Panda Express ever. Food was really good, but not sure I'll ever come back. At least not to the Victoria location. My #1 pet peeve is a dirty dining room. If the front of the house is less than desirable, imagine what the rest of the place looks like. Every empty table in the place needed to be bussed and wiped down. Every. Single. Table. In an effort to be fair, I watched for staff to work the floor while I ate. Never saw a single employee come out. Never saw a table get wiped off. Never saw trash emptied. Never saw the wet spots on the floor in front of the drinks mopped. It wasn't so busy to prevent this work being done. There's a reason Chik-Fil-A is a leader in this space and all other brands are also rans. Unacceptable. Out. read more

Waited over 15mins for some damn vegetables. The cook kept socializing instead of doing his job in plain sight. He was asked to put the veggies in right when i placed the order, but decided that he'd rather just mess around. Meanwhile, my walnut shrimp, that i paid extra for was getting soggy af in the damn mushroom chicken juices since everything else was already boxed up. If you're hungry and looking to get a quick bite, this isnt the place to do it. Tall lanky white boy cook needs to find another job. Hes not cut out for the kitchen. read more

Had an employee's PIN that she had to wear on her shirt AT THE BOTTOM OF MY FOOD BOWL!!! Called to report it and it was the manager on duty's pin and her response was, "oh, that's mine...it fell off when I leaned forward and didn't know where it went"....No regard to stop serving food and find it as the acting manager. She said all employees have to wear that pin....like that helped her justify not doing anything. Horrible! Won't ever eat here again! read more

The food was very fresh and hot but was not worth the ridiculously long drive thru line or the line inside that was almost out of the door. Might try again when the crowd dies down. read more

Although the restaurant was extremely short-staffed the crew was working hard and pleasant. The dining room was pretty dirty but they were trying to get food out. James, the manager, was very accommodating and working just as hard as the rest of the staff, which is unusual in today's workforce. read more

They managed to get my order wrong 3 times ... the 2nd time around at the drive through I asked them to read off the order to me so I knew they got all of it and they told me that they couldn't do that ???? so they ended up getting it wrong again .... then I went inside because I didn't want to go through the drive through a third time and after carefully telling them the order they still managed to get it wrong .... And they forgot my egg roll so I had to go inside again :) read more

Do not order online during COVID. They refuse to serve you at the walk up window and when you call they hang up on you. Drive thru is moving while we all wait. Ridiculous customer service. read more

I will fight you if you touch my walnut shrimp. I mean it's Panda Express. You're not getting gourmet authentic Chinese cuisine. But for what it is, it's good! It's very clean, everyone is friendly, portions are huge. Nothing to complain about. read more

If I could give zero stars I would, can't remember the last time I ordered teriyaki chicken and got plain unflavored grilled chicken instead, I also enjoyed the fact that I paid the extra money for the "premium" walnut shrimp and didn't even get it, you have one damn job make sure the customer gets what they order, I ordered a "bigger plate for a reason so I could share with my son, and only received two of my entree's, I did not drive all the way across town to get a sorry excuse for a meal, I will NEVER order from here again, rather pay the extra money to a restaurant who treats there customers orders with care and quality. DISSAPOINTING!! read more

Ordered online, not too terrible long of a wait through drive-thru. Ordered black pepper chicken and beef broccoli, got 7 chunks of broccoli and 2 slivers of beef. Black pepper chicken was a lot of peppers and a few chunks of chicken. Was so excited they had the black pepper chicken back on the menu and then disappointed when I opened the plate. Guess it'll be a while before I go back. If ever. read more

Usually pretty good service, mgr talking with staff while customers go U.N.-served waiting on popular items to be made. I don't fault the staff, mgmt is to blame read more

After a long day of work, I got off and drove across town to get panda. The drive through attendant was absolutely amazing because she was bubbly and really happy. Nice ending to my day! read more

Food was good but yet again the kitchen closed at 7:30 and won't cook missing ideas. This seems to be a trend at Panda Express. You are about to lose a very loyal customer over this. Idk what will make me want to keep coming if this keeps happening read more

My husband and I love going to Panda. We go about once a week, if not more. The manager is always smiling and laughing with the employees and the employees are always welcoming and polite. They are fast and get you through the line inside as well as outside quickly. I highly recommend this location! read more

Service was bad, no lemon for ice tea, load u up with the starch while extra stingy with the meat/Veggie portion...

You can get better food for less money at almost all the other Chinese restaurants. The food has never been that good at any Panda Express and this one is no different. read more

Sometimes it's great and sometimes it's really bad. There's no inbetween here. The dry fried rice could use a little more flavor other than what tastes like soy sauce. Everything else is what you'd expect from a panda express. Pretty tasty...on good days but mess up and go there on a bad day and well, you get dried up broccoli, dried up and hardening chicken, soggy sopped soaking entrées that are meant to have a gravy like texture vs soupy, the white rice is not glutenous white rice so its not sticky white rice its just plain ole dried up tasteless rice unlike what you tend to get at a Chinese restaurant/buffet around here, burnt to hell wontons with dried up spits of "crab cream cheese", greasy old and cold eggrolls BUT you know its hit or miss and yea ill take that chance every time BC when it's good....its delicious:) read more

Great food five stars on that. BUT if you want to dine in......in six visits this past year we've come to expect no TEA to be ready....ever. There is either a dribble of sweet tea or none at all. Texas. This is Texas, we drink tea and it's never ready and no-one is ever concerned about making any. Sounds minor but if we sit down we'd like a choice. And restroom cleanliness is bad. Two big things when you have a five year old.. read more

Always clean and majority of the time the wait is not long. Friendly staff and good service. Never had a problem. They do run out of things sometimes and you have to wait a little while for them to make it. I give them 4 stars because of this. They don't keep a good track of when the bowls are low on food. Overall though it is a great place. read more

A key feature of Panda Express that makes me want to return is this professionalism of the staff. I am always impressed with the speedy and friendly atmosphere. Unlike other places, I always feel like the employees DESERVE my money based on their actions. That is extremely important to me when I choose where to go to eat, and Panda Express does a great job of instilling/hiring workers with a reliable productivity. read more

Less than one star because of the terrible service at the window during lunch today. The lady taking our order was rude and impatient.

The entrees I have had were delicious, especially orange chicken and the Shanghai Angus Beef. However, the fried rice could use a bit more spice and the chow mein noodles tended to be slightly dry. I prefer "plain" black brewed tea, which doesn't seem to be available here. Not a big fan of "flavored" teas. Service was great and moved long lines fairly quickly.. All in all, I am looking forward to my next visit. read more

The food was fresh, well flavored and fast. So good and tasty !!!! The place is clean. Staff seems polite and friendly. Definitely will go again... read more

Been waiting in line over 45 minutes, sure hope it is worth it. I think this is poor management