Fast service, consistent quality. Flavor is as expected and I will return. The commitment to service shows.

I was in town Christmas Shopping & ordered at the wrong location. My food was cold when I arrived almost 30 mins late. They remade my order, with no problems. I really appreciate it & my child was able to play. Thank you for the kindness from the manager Jose. The restaurant was very clean, all employees were courteous & very helpful. read more

This chick-fil-a is the slowest least friendly chick-fil-a I've ever been to. The food has been good when you finally get it.

The slowest chic fil a I've ever been to. Only interacted with the girl who gave us our order and she wasn't friendly.

Some child absolutely got her forehead wrecked by the playroom door. Mother wasn't with her but staff wouldn't even bother to offer part of their first aid kit. Didn't investigate where blood was spilled except for a quick peep around and didn't even bother to wipe the booth they were in when trying to get the bleeding to stop. Management didn't even bother to approach the family. read more

Called them at 8:45pm for a last minute catering pickup order. And they had everything ready an hour later at 9:45pm when I got there.

OK! WHO doesn't LOVE LOVE Chick-FIL-A? Their service is Superior! The employees are SO Sweet & attentive & of course your order is ready as fast as the line takes you! I order the Chick-Fil-A sandwich (with cheese) their wonderful fries, & top it off with a frozen lemonade or regular lemonade! YUM!!! Or the Market Salad with (No bleu cheese LOL) and always ask for an extra mini bag of almonds- I put One bag of Apple Cider vinegar & One bag of Regular Ranch dressing- shake that bad boy up & OMG! If, you e NEVER tried the combo- you HAVE TO TRY ONCE! You won't be disappointed; I promise!!! HAPPY EATING PEEPS!!!! read more

Find another location or food! Terrible service and LLOONNGG Lines with only 2 employees taking orders! It's a mess! Hopefully it's just because of holidays?!? read more

They have the best chicken salads I've had in a long time. Fresh fruits several salad dressing awesome

Very glad we can always count on good service. First time visitor to this town but knew that most fast food restaurant aren't reliable. NOT HERE! we are so happy that the manager was able to help. Only reason i didn't take a star because of the service. But honestly, the sandwiches were all lukewarm to cold. But the fries were hot. Think it's just cause it was lunch time.. not sure but we won't complain. Would I recommend here ? yes! Can the place improve on heating the food. Yes. read more

Been here twice now while my mom was having eye surgery both times food was good and waiting time wasn't bad either.

I got my order delivered today and Who ever salted these fries I love you there amazing

Ok Now We're talking baby!!:D This place has only mistaken our order once in the yearrrrrs we've been going here lol It's always hot and fresh and always give you extra condiments ;D Staff is Always on their best and the lines move fast!! But tell you a secret..Go online and order as a guest or on your acct and and by the time you make it up to the curbside...You're ready to put your lot #...Waaay faster than being in line :) We absolutely love this place and will always highly recommend it in Victoria TX SatisfiedSanchezFamBam;D read more

I mean it's Chic fil a It's always been yummy and fast. I don't understand why all fast food doesn't do what they do ‍

Ate here when visiting family. Very good and the packed house is a testament to how popular this restaurant is. Despite crowd the service was quick and food tasty. Spicy deluxe all the way. read more

My salad is always fresh and the service is awesome. This place deserves more than 5 stars!!

Elizabeth the manager, Marcia the hospitality manager and the entire staff at this location were amazing. We were at a friends wedding when all of the food went rancid . We had to kick into high gear and find food for 150 people. We called and they had the quantity and will power to make it happen. Thanks the the entire staff for saving a wedding . God bless you ! read more

Poor delivery service. Forgets items and does not fix issue in a timely manner. Second time this has happened.

it's chick-fil-A if you're a fan you know what to expect fast service, cleanliness, yummy foods and busy establishment. this one is not the exception is always busy, long drive thru but service is fast and they have plenty of people to serve and help you, they constantly ask if you are doing OK and refill your drinks. The food is always delicious and we always end up here to eat. we love them. except their frosted lemonade was not our favorite but out all the we consume is not a big deal. I absolutely recomendad you to visit. read more

Love the food but people working need to be more attentive and get orders right. Went to get breakfast--asked for four pieces in chicken bites and only got three but we were charged for extra one. Also paid for a yogurt with fruit and didn't get in order. As my daughter had to hurry to get to work, she didn't check order before leaving drive-thru. Next time I'm going to check!! Have tried calling manager three times this morning and keep getting only automated responses and option to leave voicemail. I need to talk to a human!! Happened at the one by H-E-B Plus. read more

After more than a year of boycotting, I've decided to give them another chance. Mainly because of Chris because he convinced me that I should. I've been back several times now and each experience has been awesome! My faith in this location has been restored. Glad to see new happy faces that actually put customer service 1st. Thank you Chris for talking me into giving you guys another try. Give that man a raise, he's always providing top notch service! read more

Every time I go to chick fil a here they never complete my order. I always ask before ordering my meal if they are serving Avocado lime ranch as a dipping sauce. Then they tell me yes and it's never in the bag but always on the receipt. read more

Service was great. There was an employee named Chris. He was sweet and talked to my group. Food was good. I mean it's Chick-fil-A. Also another woman named Marcia talked to us and she was sweet too. read more

Dude. We were in the drive through and ordered a fruit cup. They gave us our order at the window (minus the fruit cup) and we left the window and started to leave the parking lot. THEN OUT OF NO WHERE, A MANAGER RAN OUT OF THE STORE AND UP TO OUR CAR TO MAKE SURE WE GOT OUR FRUIT CUP. This is the type of thing that will heal our country. You go girl. read more

I love this Chick-fil-A. Yes the lines might be long but it's because a lot of people want the same thing to eat. They always get the order right. I ordered my food curbside at 1:18 and got it at 1:25. They're super quick AND got every thing correct. Will always come back! read more

Amazing amazing drive thru never is not order wrong they're always courteous efficient and super fast. Don't let the mile long line for you I can assure you you'll be through that line much quicker than you would elsewhere in Victoria with the line one quarter of the size read more

This is a hard review to write, because I absolutely love chick Fil a as a company. I have never had a bad experience other than at this particular location. I am a sales rep. I bring food to doctors offices twice a day, every single day. In the mornings for breakfast, and for lunch as well. I use chick-Fil-a often for both. Depending on the size of the office, I'll call the day before for larger orders, but there are many days I'll call same day for a lunch pickup and never have issues. With this chick-Fil-a on Navarro, I have issues most times I try to order, whether the food isn't ready on time or what have you. I called around 8:00am to order a lunch for 6 people that I wanted to pick up at 11:30. The woman who answered was quite rude (which is strange and not like chick Fil a employees at all!). She stated that I would not be able to place the order bc 'all catering orders must be placed the day before.' Even a single order for the small salad plate. I asked if I could pre-order 6 individual salads to be picked up at 11:30 (mind you, this is 3.5 hours before hand). Amy Lacey, the woman who I was speaking with again told me that would not be possible Bc 'they cannot sell a salad before 10:30 am on Mondays' as they just got all of their vegetables in that morning. I explained again, that I didn't want to pick anything up until 11:30, and she just repeated her exact words in a slightly more rude way. Oakes if I could please speak with a manager, and she told me she was the director of operations and the answer is 'no.' So just FYI, if you and your 5 friends walk in to this chick Fil a for lunch on a Monday and try to order 6 salads, Amy Lacey, the manager, will NOT allow it. You should have called it in the morning before apparently. I've spent hundreds of dollars at this chick Fil a per month as it's one of few options to get food when I go to Victoria. And as I am a big fan of the company and every single other location I use is so easy! Since this conversation with Amy, I will not be back and I've found a lot of other great options in this town to avoid chick Fil a on Navarro. I'm super disappointed with the lack of common sense in what to do or not do for a customer but even more so with how I was treated! The chick Fil a's in Houston still continue to earn my business and I am a big advocate of the other locations! read more

The best fast food restaurant they are always busy but you are greeted with a smile and excellent service never received a wrong order !

Chick-fil-a makes easily the tastiest chicken sandwich on Earth. This location meets the brand expectations. Service was friendly and fast. I would recommend this location. read more

It is simply like every other Chick-Fil-A... Awesome and consistent. They do not have theme where I currently live, so it is one of my go to places at least once, and they never disappoint. read more

Wanted to give an update and say that the staff is very wonderful there. Everyone has a good attitude and they are willing and ready to serve you. The food is always great and served on a timely manner. They now have 2 lanes at the drive-thru where now more people can order and get served quicker as well. Always a great time there when wanting to get food. read more

Just like you'd expect; clean, great service, great food. Gets crazy busy at lunch time. Wouldn't recommend the drive thru. But the owners of this place are top, top notch. read more

First of all...Why did the side salad get smaller? The price is the same as the last time I purchased, but it's about 1/2 to 3/4 the size than it has always been for like 20 years. Second of all whoever is counting the nuggets has shorted me on 1 nugget enough times now that I have to complain. The good old days of chic-fil-a in the mall just about always got an extra nugget. If one was small, you got two small ones. That made sense. Not only was I shorted one nugget out of 12, close to $0.50/pc, the sizes are inconsistent counting tiny ones as one piece. As much business as this location gets, why are they so stingy? Those nuggets literally cost them a few cents a piece. I have been ordering a 12 pc with a side salad for around 25 years now. Not only has the price skyrocketed, but the portions are getting smaller. Have not eaten at another location lately to compare if this is a location shortcoming or if it's company wide. I stopped eating at the mall due to lettuce being wilted too often. Their salads used to be fresh and crispy. I switched because this location is very busy the salads are always fresh. Raising Cane's will be open soon. I think I will hold out on chic-fil-a until they open. Happened again. 11 nuggets in a 12 nugget box. 2-7-20. Same location first time back. read more

I've been sitting in the drive thru for almost 15 minutes! And there was only one car away from being at the intercom to order! Finally get to the intercom and the attendant did not sound friendly! The food is delicious, that is the only reason we waited! read more

I like Chick-Fila for multiple reasons. 1. Their food is absolutely quality! 2. The personality of each employee is consistent enough to tell me that the manager does a good job keeping everybody positive and in "servant" mode. 3. Their focus is on pleasing the customer to the extent that when hunger pangs come again, positive Chick-Fila memories will be there at the same time! 4. (More good things could be said!) I did have one small issue: (it happened several times, or I wouldn't mention it) After ordering my meal at the drive-through, the person inside repeats the order back to me and asks if that is all, and I add, "Please make sure you put 4 packets of ketchup in the bag." (I eat fries with heavy ketchup.) Several different times, even though I made this special request, they did not include as much ketchup as I ordered. The lady at the window seemed to be in a hurry (long line of customers justifies that), so I didn't take time to dig down and count the ketchups before driving away. It seems like such a small thing, yet I would think they'd pay attention to special requests. I'm gonna count my ketchups after this, so I don't have to eat my fries dry. I love love love Chick-Fila! It'd take a whole lot more than my small complaint to get me to stop going there. God bless Chick-Fila! And I have full confidence that when the manager reads this, he will ensure this tiny issue is resolved! It's who they are! Honest, ethical, and caring! read more

Decent fast food, usually quick drive through but their greatest assest is there Quality Customer Service! Polite, respectful - service with a smile! read more

My 5 year old grandson ordered a chicken sandwich....or #1....not knowing it did not come with lettuce and tomato which he wanted. I asked the cashiers to please put lettuce and tomato on his sandwich. I was asked for my receipt and then told no I did not order the deluxe. I know this means nothing to you but you have lost my business. read more

Stopped by for a quick bite and got the worst chicken nuggets. Burned, uneatable. How can this location be in business and serve such food to customers? read more

Poor Management! Poor service from management! Not truly representative of the Chick- Fil- A Brand. A new franchise owner would be a nice change. Such a shame for the Chick-Fil-A Brand :( read more

Never had a bad experience either in store or drive-thru. Service is exceptional compared to any of the fast food joints. I would rather order here than anywhere else if on the run. The wrap, sesame salad and chicken noodle soup are great places to start if you want venture outside of a chicken sandwich. read more