I had thought about ordering delivery (because I do not drive) but not impressed with reviews of Chinese delivery restaurants in our area. Therefore, I chose to go with my tried and true Panda. So I caught the bus to make a special trip to Panda. It was busy. I ordered 1 Kung Pow Chicken and the Surf and turf for one order. 2nd order was for 2 service of Surf and Turf. Took the bus home to find that I have 2 of the Surf and Turf and no Chicken. No way I am catching the bus back and forth to correct this error. Staff is always nice and generous. Please remember when you are packing someone's order it is not easy for some of us to return to correct a mistake. Also, the receipt is missing. Remind employees when it gets busy to take a deep breath and get it right rather than rush thru. I would have rather waited longer than get a wrong order. Still loyal just sad since I was craving the chicken. Food is very good. read more

Positives: -The price is right -The portions were large (I had a take-out meal of chow mein, kung pao chicken and mushroom chicken and it was 2 meals for me) -The staff was incredibly friendly and the place was clean Negatives: -It's a chain -I've definitely had better Chinese food but for a chain, you pay for what you get and for the price it is not half bad :) read more

I like the fast food Chinese concept , but the food is hurting as soon as it cools off . The Ancient Chinese secret? . . . . Always order your food to go ! because the carton is much larger than the dine inn paper plate , thus effecting your portion size . I give 3 stars to fast food . read more

Panda Express - Tasty? - Chinese Near Me - Santa Rosa, California

I ordered online. Spent $30, get home and it's wrong. I hate chow mein, but there's a ton of it on my plate instead of fried rice. Proceed to drive 3miles back to get my order corrected. By the time I get back home, and the rest of my food is cold and the potstickers have turned to rubber. Total waste of money for half assed food. I should have known better. read more

food is normal, never once been in here and i've lived here all my life and had one nice person working. These younger girls they hire are disgustingly rude to me everytime and i am very polite? don't understand how this company doesn't care about who they hire, and customer service skills. read more

I ordered 4 plates and they were all wrong. I've been to this place so many time and they always get my order wrong.

My daughter's favorite. I don't eat here anymore. She had the new Sesame chicken, Orange chicken, String bean chicken, and rice. She loves all the classic's but didn't care for the new Sesame chicken. I did try a bite of Sesame chicken since i have tried everything there pretty much. It was ok, but i agree with her. Not really any flavor. At least they didn't forget anything like other location constantly does, and the food was fresh and not dried out. read more

Panda Express - Sesame chicken , orange chicken n rice - Chinese Near Me - Santa Rosa, California

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So I am ballin on budget these days... So ended up at panda express... I am sorry but this food is not fit for human, animal, or any consumption of any sort. The "chicken" has clearly been under those heat lamps for a few days and the rice tastes and feels like the styrofoam its served in. Do these guys even have for here options... Cuz thats what I said but I got a bagged up styro container with some inedible "food" in it. Straight in the trash. Guess I didn't save much money coming here... I am leaving more hungry then I arrived. read more

Panda Express - Barf express - Chinese Near Me - Santa Rosa, California

Picked up some food to go on the way to visit a friend in Santa Rosa. Consistent with other Panda's we have gone to. Food was good and cheap compared to going into a Chinese Restaurant. I would go back to this Panda if I was in the area again. read more

Loved the cleanliness of the restaurant, especially during these Covid Times; appreciated the friendly staff and good service; and, enjoyed my food (there's nothing like Panda's Teriyaki Chicken)! I noticed how nice the sliced vegetables looked in the clear fridge - it was like natural decorating! Thank you for a reasonably priced, delicous meal. read more

I would go to another one if I were you. For one, portion size is dependent on how the server judges you. My friend got less than I did. I've been to the Panda Express in Windsor and this seems like they gave 1/4 less in food at this location. Secondly, customer service is awful. I don't need someone to roll their eyes at me when I just want an item. Just stay away unless you want to get ripped off and attitude. read more

Why is it that the entrees I like are never there? I ask do you have it? No! Why? I don't know? Well thanks. Makes me want to eat a hamburger. Frustrating service read more

Food was good and fast. Seems to be very fresh and the cook looked like he knew what he was doing. The staff was friendly.

I was greeted with a smile and didn't feel rushed although they were fairly busy. I was asked if I would like a sample, I declined as I knew what I wanted but it was nice to offer. I was asked very nicely if I would like to donate $1 to the Children's Miracle Network, I said " absolutely .... the young lady rang a bell and everyone hollered out " thank you !!" It was kinda cool . Good experience.... nice people.... thank you read more

For a panda express, the food is to be expected. But, the thing is, the service is usually the best here, so we usually eat at this one. Depending on who you get, the portion size varies. I will be going back. read more

Panda Express is my go to for good food prepared fresh. I love the orange chicken, beijing beef and grilled teriyaki chicken. Whenever I'm in the mood for quick asian food I go here. read more

terrible customer service. manager insulted my intelligence! i will never return!

This place is hit or miss. I think the real problem here is the consistency in regards to portion size. One person hooks you up and the next skimps you. I've been enough times now to know who to avoid when I walk in. Nice staff though. read more

We decided to get some panda express tonight. They're pretty decent normally but this time was a fiasco for some reason. I'm not sure if we're going back to the one on Santa Rosa Ave next to Mendocino Safeway. We asked for 2 entrees each and we received only 1 each and we asked again and they gave us 1 each still. We're both tired and hungry and figured fine forget it we'll take these and go. Low and behold we get home and I open my teriyaki chicken and see I have no rice. How can you have teriyaki chicken with no rice? Seriously. It was disappointing to say the least and not sure if we're gonna go back there for awhile or ever again. read more

This is an ok place to get a quick lunch... dont expect anthing but a quick edible meal...had the kung pao chicken, spicy and pretty good. eggrolls just didnt quite do it for me..greasy with a weird taste. Sweet and sour sauce not so good. A little pricey for what you get..It is not my favorite, but will do in a pinch read more

they did not have my orders ready and they did not even have record of order. they asked if I want to order again and pay for it again. I showed them email and back transaction for the order. this isn't the first time it happen. only reason I ordered on-line is so I don't have to wait in line, but I still ended up waiting for more then ten minutes for the order read more

I love eatting at Panda Express! Food is good and staff is polite. I have a Service Dog and had her with me along with my kids. Expecting a negative response toward her but they were super nice and polite and even gave her a bowl of water. Thank you very much! I will definately be back. read more

Not a bad place their quality is good but towards the last hour they tend to be low on their items and don't always have them stocked up and you end up waiting sometimes for your item to be ready. read more

The food was good but a homeless person came in and dragged her homeless person bag all over the counter. The staff gave her a free sample shrimp. She got water in her dirty reused cup and then left. The whole experienced left us wondering how dirty the place was. read more

Friendly, clean you get your money's worth. We eat there every Tues. night

We went back a few times in 2015, but now it's not worth the trip over to Mendo Ave. Did it keep getting worse, or did we just get used to their flavors? Maybe I need to take Chinese cooking lessons, because I can't find one place in town that is consistently good. read more

Friendly service, offered a sample of anything we wanted, gave us generous servings, freshly cooked, short wait for it to be cooked when what we ordered needed to be replenished. read more

WHY did I think this was a good idea?? The good entrees are EXTRA so a plate can end up costing $12 or more and they were out of veggies so went for the nondescript fried rice. Plus, their overuse of plastic and styrofoam is over the top. I ate at the restaurant and they still put it in styrofoam and we're going to put it in a plastic bag until I stopped them. Invest in some biodegradable containers!! read more

My husband and I both just woke up throwing up after not feeling to great after eating here. Food poisoning!

Keep coming here and the service just gets more and more rude. I agree with the previous comment that customers seem to be an inconvenience. Won't bother again. Plenty of other places to go. read more

This is the absolute worst fast food place I have ever been to. The wait time on anything that they have run out of is anywhere from 10 minutes to you missing your next birthday. The food is "bad" & as for the hot & sour soup, you'll grow old before you see any of it. I waited 15 minutes & then after I asked where the soup was, they said they hadn't even made it yet. Needless to say I walked out. The employees must only be required to have a middle school education, they definately act like it. The employees are rude, inconsiderate of customers & they definately don't mind if you wait. I would avoid this place like the plague, especially since the big girl behind the counter loves to cough while she dishes out your portions. read more

This Panda express is by far the best in Santa Rosa. I've been to others in the area, for example the one on stony point, and have always had overcooked limp nasty fried rice and undercooked chicken. I also tried the one in the mall which was also a disappoinent. But let me tell you if you want perfectly cooked fried rice and well cooked orange chicken this is the place. Not to mention the kindest service who made me fresh fried rice ten minutes before closing time. Shout out to Cristian!!! Who did so for me. And the rest of the staff for always serving with a smile. Best Panda in town, if not the whole county. For sure not going to any other panda but this one in the future. Quality over convenience (: read more

I came in to the Mendocino location at 9pm (an hour before closing) with a full line behind me. Most of the entrees I typically order were empty. I asked if they would be filling any more and the server said, "I can have them filled if you NEED us to." The look I received after that made me feel like I would be eating saliva if I requested this. So I decided to ask for entrees which were full especially because I had finished a gym workout and was hungry. I unfortunately received about 1.25 entrees which barely filled the container. I was already home when I saw this, but it is clear that they were rationing the last couple entrees for the remaining hour. I have usually had pleasant experiences at every other Panda Express location, however this is not the first time I have had a poor experience at this location. I will not be returning again. read more

I usually get a rice bowl with the orange chicken, plus a $1.00 side order of the rangoons with cream cheese inside. Ask for the sweet and sour sauce to dip them in. Food is consistently good and the fortune cookies are free with your meal. All P.E. restaurants I've been to are always busy. I ask to try different entree's but must admit always stick to their yummy orange chicken. read more

This is the second event I've hosted using this restaurant for a buffet meal. They are so friendly taking your order and providing supplies. Their menu is large and reasonably priced. Their food was delivered hot and fresh. The manager phoned the following day to make sure everything went well and my staff raved about the food. I'll do this again and again. read more

I've been stopping here on and off for about a year now and can't help but note the portion sizes are shrinking noticeably over time. It used to be I could get a decent meal out of a rice bowl for $6+, but now it's a _lot_ more rice and a _lot_ less topping. The quality of the food is average or less. And service (if that's what you can call folks dishing up things behind a counter) is the same. All in all, I think it's time to try someplace new... read more

I drove 20 minutes to get there I checked on the internet menu and they offered sweet and sour pork. They did not have it nor would they make it for me. They were very unfriendly and I will not go back. read more

I understand this place gets busy, but this place has given me the worst Panda experience by far! When it was my turn to order they ran out of fried rice which is understandable in the afternoon rush, but I was told 4 minutes, 15 minutes later the fried rice rolls out. But they forgot about my plate so by the time I could get someone's attention about my other they ran out of chow main. Again a "4 minute wait" ahead of me. Can you guess what happens next? Well when the chow me in rolls out 15 minutes later, they are then out of the orange chicken I had asked for. Another "4 minute wait" So in all I waited 40 minutes for my food and what really gets me is that the people in line who asked for the same thing got their orders and were on their way! I'd rather drive to the Panda Express on Sebastapol Rd. and I suggest you do the same. This place has delivered the worst Panda Express experience I've had, and I have eaten at other Panda Express from all California, usually at the dinner rush also. read more