Really suspicious they cooked by the drive threw window and didn't want to cook fresh orders really burned and soggy food . Ran out of food so they say read more

Worst service ever experienced today! Ordered teriyaki chicken, was told they are making it fresh so it would be 15 minutes. 20 minute later I'm still waiting....go in and ask what's taking so long, I'm told "it will be another 8 minutes." When they finally brought it 25 minutes later, they didn't even have the sauce in the bag....I had to go back in there and ask for the sauce! WORST SERVICE EVER! read more

Terrible service and they do not give you any portions like other panda restaurants. On my visit I received no chicken at all and when I confronted them, they told me it was out, so instead of notifying me they were out they just gave me veggies instead. read more

This location NEVER has food ready...there's atleast a 90% chance you will be waiting 5-15 minutes for them to make something as they typically only have 2-3 entrees available any time I've gone. read more

They got my order wrong. The beef was under cooked and fatty, in the broccoli and beef .I took it back and they corrected it

The wait was insane. I pulled in to the drive-thru with no other cars in front of me. I ordered two plates. I had been sitting at the window for 10 minutes, when they asked me to pull around front since they were waiting on fresh chow mein...& there were about 5 cars behind me at that point. So I pulled around and waited another 20 minutes parked. Several of the cars in the drive thru behind me also parked. I was the last one to have my food walked out to me. If they had told me it was going to be 30 MINUTES for chow mein, I would've switched it to rice... A customer should never be sitting out there that long without an employee checking in to either give them an ETA, change their order for something that's ready, or offer a refund. When I finally did get my food, the employee didn't even apologize for the wait. In my opinion, I should've gotten a coupon for my next visit or something. At LEAST an apology though. Maybe that would've gotten me to come back, because I can assure you...I will never go back. read more

I went through today with my kids and ordered 3 items. There were no customers inside the restaurant and I was the only Car in the drive though. The girl taking my order acted like I was inconveniencing her by placing an order. I got to the window and she ssnapped my total at me, I smiled and handed her my card. A min later she handed me my food and when I said thank you have a greaT night she turned and walked away without a word. IMO lack of customer service makes or breaks an experience. I get better customer service going through McDonald's and even Taco Bell (which is iffy on cust. Svc.) The food was good, though there wasn't much of it. I literally had 6 pieces of orange chicken. I'm sure there are several high school students ThaT would love to work at the new panda express, either have some trainings on cust svc or get new employees. read more

Don't show up at 9:23 and try to order food because they've already started closing and there's nothing left I guess the owner lets him quit early that was my company that's 37 minutes of lost revenue read more

Went through drive through ordered a bigger plate with no rice/chow mein...the lady said i couldnt order that...i said its no different then ordering a burger with no pickles...she refused...WHAT?!?!...i order that at EVERY Panda Express I go to...riverbank/modesto/etc...its never been an issue...I wasnt being a jerk or asking for something NOT on the menu...so, i asked to chat with a manager and I was informed there's not one, but she's in charge...What?!?!...anyhow- well played, non manager in charge...you won the day, but lost a longtime customer!! read more

First of all, this is the worst service I have ever had from Panda express ever in my life and it is quiet embarrassing to the chain itself to allow this type of customer service. 1). Inaccurate order. I ordered a panda bowl with Orange Chicken and Chow-mien, a plate with double orange chicken 1/2 steamed rice and 1/2 chow-mien. I ordered "2" orders of veggie spring rolls which is a total of (4 rolls, two in each packet) I went through drive through. Employee repeated my order. After pulling over I was missing the spring rolls and no sweet and sour given either. I also ordered soy sauce and extra hot sauce. I was only given hot sauce nothing else. 2). The portions were TERRIBLE. When I was at the drive through, I was told by the gentleman that there was a wait for the chow mien about an 8minuet wait. I said that's fine. After patiently waiting we got our food. I opened up my panda bowl and literally there was only veggies and a lot of orange chicken. It looked like it was the left of the veggies that were just sitting in the pan. THERE WAS LITERALLY NO NOODLES. The chicken tasted uncooked and there was BIG chunks of chicken it was gross. They told me to wait for chow mien and I did only to not have any noodles whatsoever. Overall, the food was so disgusting. It was a waste of my money that I work hard for. When I went back inside to get my veggie rolls there was only 3 made and I carefully explained to the guy that we ordered 2 orders. The gentleman looked confused to as if we didn't order it. I ended up just taking 3 rolls because I was just over it. I went to look at my receipt and he didn't even ring me up. The food quality was just ridiculous, and nothing was fresh. I will not be returning back to this chain, and I will be posting on google reviews and yelp. There is no sense of urgency and quality. RETRAIN YOUR COOKS OR GET BETTER MANAGEMENT. I will give kuddos to the boy at the register that attended me though. He was polite and did his best. read more

I am writing this review after my second visit to this particular Ripon, CA restaurant, both times through the takeaway lane (drive-thru). The first time I ordered here on March 3, 2020, they were out of several entrees. I felt this was odd because they had been open since 9:30 a.m. and it was just now 11:00 a.m. They were NOT busy. I was able to drive right up and place my order and there were no cars parked in front of the restaurant. I didn't have to wait very long because I compromised and ordered 3 of the same entrees so I could hurry up and get home. The food I received was hot, portions were good, but I had to go without my "Black Pepper Chicken." Yesterday, March 7, 2020, was another bad experience, which began when I was cheerfully offered their "Firecracker Shrimp." I said "yes" but was promptly notified that they didn't have any. So odd. Things got worse when I had to keep repeating my order. Not because he couldn't hear me, but because he kept repeating a totally different order back to me. I felt that this was very odd, too and it seemed as if he was being silly. After the third correction, I pulled up to the window and was informed by a different employee (female) that there would be a 15-minute wait for the "Black Pepper Chicken. " Once again, they didn't have any, even though it was now 11:05 a.m. This time, rather than order 3 identical entrees, I agreed to wait the extra 15 minutes for the single entree and pulled my car around to the front and waited...and waited. I placed my order at 11:05 a.m. 30 minutes later, I received my order (11:35 a.m.). The guy who brought my food out offered to comp me with a free entree but I declined, fearing that I would have to wait even longer for something that they didn't have. Despite this rather disappointing experience, there were two good things about it: The order was correct and the food was hot. However, the customer who was parked next to me did not receive a correct order and one of his entrees had to be returned. My disappointment continued when I got home and noticed that once again, there was no teriyaki sauce on the teriyaki chicken. DRY as a BONE. I have been to several different Panda Express locations, such as: San Leandro, San Jose, Tracy, Modesto, and even little old Riverbank. This was the only location that doesn't put teriyaki sauce on their teriyaki chicken and they don't give you any sauce on the side. They just give you a container full of dry chunks of dark chicken meat. I'm really not sure if I will ever go back to this location because it seems as if they don't know what they're doing and they appeared to be totally and completely disorganized. I would comment on their other entrees...but they were out. Sad. UPDATE: Today, March 10, 2020, I decided to give this place once more chance but they failed again. Miserably. I will NEVER come back. My order was totally wrong and the portion that I received was very small. I'm sorry, but you cannot depend on this restaurant to get your order correct or to have what you want without having to wait a very long time. It would appear that the leadership here is sorely lacking or perhaps even non-existent, and it would also seem that the employees are inept or just poorly trained. They seem like nice enough people but they are truly ill-equipped to do what they're supposed to do. If you absolutely abhor confrontation or having to expend the time and energy necessary to do something as simple as getting something to eat, please avoid this location and opt for something else. It's just not worth the headaches and frustration. And I have to inform all of my friends, family members, and co-workers to stay away from this place. It's really not worth it. Terrible! read more

2 out of 3 times I felt happy with the portions and my order was correct. My wife's order has been wrong or missing something the 2 times she's ordered from here. We've only used the drive thru and will probably not be back. Based on our experience and other reviews they tend to skimp on the portion sizes, this is very disappointing, especially when you get home and open your box and see half of what you expected. read more

Run! Don't come here! They always run out of food because they are too lazy to make more. They don't even give you the right portions of food. My boyfriend and I came here three times around 9 (They close at 11) and every single time they didn't have certain items and when they do have rice or chow mien, they tell you it's only enough for one plate. I'm telling yall this is the laziest Panda Express employers I have ever come across. Save y'all self some time and sanity by not coming here. I hope they shut down if they're going to just keep disappointing people. read more

Been here 3 times through the drive through and every time they have given me the wrong order. This time they didn't even bother to cut my food properly. Never go through the drive through here. Or save yourself a trip and go to the one in Manteca. read more

Panda Express - These portions are ridiculous - Chinese Near Me - Ripon, California

Worst Panda ever. Customer "service" is awful. We have given this place so many options because it's local but this is just a joke. The drive thru food always tastes old, they don't prepare online orders or answer their phone. And no, they are not that busy that they couldn't. We placed an online order that should have been ready by 5:25. We got there at 5:10. No one acknowledged my husband as he stood next to the online pick up. At one point he was told they were working on it, but were not. I called during this time 5 times. No answer. Again, there was no line. Customers, but no line. We finally got our order at 5:40. No clue the quality yet because I'm wasting my time writing this. read more

Was very disappointed the rice was not cooked thoroughly, the chow mein had way too much cabbage not happy at all this trip to Panda in Ripon ca read more

Putting a panda express in Ripon, it won't attract locals, probably more people passing through? Ripon already has 2 Chinese Food Restaurants downtown. My daughter and I came here quickly because it is quick Chinese food...we both agreed that the chow mein is probably the best from Modesto. They were quick to get us out when paying, I wanted some sauces and almost forgot my daughters... read more

The girl taking order from the drive thru is very rude. She rushes you to order and when you get the food, the order is all wrong. Don't go here, they have no customer service and they surely don't care when u tell them so. Eat somewhere else. Oh yeah the 15 minute wait they tell you, forget it.. I waited exactly 30 minutes for my food and when I went inside they tell me it's another 10 minutes for my Teriyaki chicken to be done. Total time waited before I was able to leave with my food was 51 minutes. Don't waste your time, go elsewhere. read more

Came here tonight and once again very disappointed. They almost never have all the entrees and their portions are super small. They are always out of something and the food is always old. Tonight we got food and let's start off by saying the customer service sucks. Tania helped us tonight and was really rude and unprofessional. We felt like we were bothering her by even ordering food. Then we were eating and found a hair in our food . We will not be back for awhile. We were super happy about getting a panda in town but we will stick to the panda in Modesto. See attached picture for the hair in our food. Gross!!!!!! read more

Panda Express - Chinese Near Me - Ripon, California

20 minutes before close and the doors are locked and employees are motioning for me to walk through the drive thru. Not the first time either. read more

Worst customer service. They say to wait for 6 to 7 minutes. But it's way more than that like 25 to 30 minutes. They also forget or miss your order. If possible don't go to this place, I have never had this bad experience at any other Panda express restaurants. read more

We Went here when they first opened since we live right around the corner and everything was great food service everything. We went recently despite my brother stating it was the worst panda he's ever been to and he will be driving to the one in Manteca. My sons food was all broccoli no beef his noodles were all cabbage. They gave us 1 cmm of sauce for our soggy egg rolls and even soggier Rangoon's. My son wouldn't even eat them. We were super disappointed and now know why my family is willing to drive 15 min out their way to get panda and to be honest I'm going to make the same drive as well. Super poor quality of food especially coming from a Panda Express. We had such high hopes for this family favorite in our neighborhood but during these times I don't have money to waste on food just trying to give my kids a once in a while treat. read more

Very disappointed in my take out order. Second time I visited the Panda Express in Ripon and they definitely need to improve the quality of their food or they will not continue to receive business from local residencies. First, the order was incorrect. Ordered an egg roll and received a veggie spring roll. Secondly, the teriyaki chicken had a burnt color, was fried out and could only receive a packet of teriyaki sauce. Thirdly, the chow main was full of cabbage. Fourthly, nothing was hot only luke warm. Definitely, not a pleasant meal. This Panda Express definitely needs to improve the quality of their food as it does not compare to the one in Modesto. It is in a great location but does not reflect the quality or standards of this community. read more

I just got done leaving this Panda because I went through the drive thru and said my whole order then the lady read my whole order back. I get up to the window they forgot a whole plate so when I let them know I give them my card to pay then when I saw the receipt I was charged for someone's meal worth $25. I then eventually parked and went in, when I told the girl about what happened she gave me attitude about it. I don't usually do reviews but I just don't understand how someone can make that many mistakes when we were the only ones there. read more

Great Staff, Great Food! Ultra-clean facility. Consistency in all phases of the business. A Welcome addition to Ripon. read more

Customer Service here is terrible. Staff at drive through are not courteous at all. And very inpatient. I know that they are busy but you sometimes need extra time to decide on what you want to order when they are out of the items you wanted in the first place. Definitely not returning again read more

So I am here right now eating now. I have worked in restaurants for about 15 years. This staff was the most polite. The nicest group of people the food is fresh and hot and now that I am a OTR trucker a hot meal means everything. The facility is spotless. I really don't have a bad or negative thing to comment about this place. If you have a chance to stop here please do. It is so worth it. Please ask for Jazamine she was beyond great read more

Orange chicken is never fresh always have wait for the food in the front because it's never ready

Good fresh food just getting going so they're learning but I'll defiantly will be back

This is the worst panda I have ever been to. I have made the mistake of coming here several times because it is close to my work. Each time it is not really busy but they have made me pull out front each time to wait for my food. I'm the last time I even asked if it was available without waiting they said yes. When I got to the window they said it will be a short 7-8 min wait to pull around front. They are so I'll prepared and slow. read more

Good menu variety and portions just right. Still the best orange chicken around. Service line efficient Only complaint is that beef in broccoli dish has lots of gristle. read more

Very Disappointing! Every time my fiancé and I come here the customer service is absolutely TERRIBLE. they are never welcoming. It's sad because this is a fairly new Panda Express. The portion sizes are awful. They never give you enough. Very upsetting when we both love panda. We never get a Thank you let alone eye contact when they are talking to you or giving you the food. read more

My issue is that lately I am told there will be a 5-7 minute wait to get my food in the drive thru. It takes more like 20. I have never had to wait at any other location for food like this but this location it's every single time. They have you pull around and park in the front. There are always multiple cars waiting. read more

Giving 2/5 because one time I had good service. I've been here three times over the last month, the last two times they have forgotten something and I had to remind them after they walked away from the window. This past time, we had good orange chicken and good Rangoons, but that is all I have good to say. The chow mein was dry, chicken egg roll was burnt, the portion for the main dish was incredibly small, and they gave us a sauce cup filled only 1/10 of the way, not even enough for a single egg roll or Rangoon. The staff isn't polite either. They were rude when I had reminded them of still needing my drink, or previously, my credit card which the cashier pulled out and set down, rather than handing to me. If you want my 2c, drive to the Panda in Manteca, better portions and better service in my experience. read more

If I could give this place a zero star review I would. After waiting 20 minutes to get my order, I got home and realized that nothing I had ordered was in there. Waste of time and money. I will not be going back. read more

Epic fail! Tried to order sweet fire chicken at 8:30 this evening was told they were out of that and 2 or 3 other types of chicken dishes. Ordered the green bean and chicken as a last option, was told they had just under a serving left so they would add a little more orange chicken to the entree. I also order cream cheese Rangoon's. The chicken and green beans was less than two table spoons(not even remotely close to a serving), they left out the Rangoon's all together. I called to talk to a manager but was told she wasn't there she was on a break. They said they'd put my name on a note so I could go back in another day and order. I explained this was dinner and I paid almost $13.00 and still had to get something else for dinner. Hopefully it's just growing pains and it gets better. Beyond disappointed right now!!!! read more

I went throw the drive through and they said the food would take 8 minutes and I have been waiting here for 20 minutes and went somewhere else and got my money back. read more

My order was wrong and I already was out of the area. I called and spoke to a gentleman who stated my meal would be replaced and stated he wrote my name down. I came to get my meal replaced and guess what?! First, they stated nothing was in the book, THEN stated they found a STEPHANIE but it was CLAIMED already. Poor.customer services. Very disappointed and wont return EVER! Little girl in the drive thru you need to learn customer service!!! read more

I have been to this Panda 3 times since opening. The first time, I ordered a plate. Person taking my order didn't seem to know how to take an order. I would say what I wanted and there would be long pauses and once my order was repeated back to me I would have to correct it. But I get it, new restaurant - maybe they had never worked in fast food before. Food was not that great and halfway through I found a hair in it (different color than mine, was mixed in the food) Second time, I ordered a bowl with broccoli beef and chow mien. My chow mien consisted of almost all vegetables, then I received only three pieces of beef- it was mostly broccoli. Once again, food didn't taste that great. Third, and final time, I ordered a plate for myself and a coworker at 11:00am. I get to the order speaker and the employee tells me they do not have a full menu and proceeds to list the only four entre options they have available right now. I ordered 1 plate of chow mien, broccoli beef and kung pao chicken, 1 plate of chow mien, black pepper chicken and kung pao chicken, 1 order of veggie rolls (they had no chicken) and 1 order of cream cheese rangoons. I received the food pretty quick, and the iced teas. Once again, a complete fail. Food was cold, chicken was questionable- I really couldn't even tell if it was cooked thoroughly. My rangoons looked like they were cooked last night. The only thing I enjoyed was my drink, but I didn't enjoy wasting $25. read more

It was good. But the beef and broccoli and my egg rolls were cold. But the rest was good. Very nice service at the window..