if you are looking for great costumer service, this is NOT the panda to support. i was practically dying of hunger so I popped into this panda express expecting Fresh, hot food Chinese and of course great customer service. What I received was an attitude from Leanne when i asked her to swap out The portion of Beijing beef she threw on my plate( it was the left over veggies) when i asked her if it was fine if i waited for fresh beef she loudly screamed "UHHHHHHH i didnt give you only vegetables" and refused to let ME wait for MY food. Not to mention her mask wasn't covering her face. read more

Ok, so we all know we're not getting gourmet Asian food here. My one star review has to do with picking up an online order. My work gives me 30 minutes for lunch, so I am constantly ordering online and picking up my food, to maximize my time. I've ordered from a dozen places in town, and NEVER had this happen to me. I placed my order, and when it was ready, drove to pick it up. According to their website you simply "walk to the register and say 'mobile order for Tom'", which I did. The cashier asked me "do you have your receipt?" My phone is currently being repaired, so of course I didn't. I explained that, and the cashier simply said "I have to see the receipt". I offered to show him my identification, with my picture and name, but this wasn't enough. So my only option was to drive ALL the way back home, pick up my laptop, get in the car, and drive back. I walked in and held my laptop screen to the cashier. Of course, I still had to scroll down to prove it really was me. The cashier handed me my food, and without apology, said "I hope you can see things from our point of view?" I wasn't sure how to reply. I again asked him why he just couldn't look at my driver's license, only to hear "we have to see the receipt". Fool me once, shame on you. Fool me twice ... ah, no I won't be going back to that Panda. read more

Sharon was extremely slow, rude, and completely lacked any sense of customer service. Given that employees are being paid pretty well, I would think they'd be a bit more on it. In addition, food was very stale and felt mediocre even though it was just* dinner time when I came in. Train your employees better!!!! read more

They allowed someone to walk out with a $55 family meal, that I ordered online, then told me I must have made the order for delivery.. when clearly my email conformation is for online Pickup by me.. They demanded that I call home to see if my order was delivered- in which I live far away in the country outside of delivery for most things. Embarrassing to have to call, or even be upset infront of several customers in the store.. when they let my food be stolen. To add insult to injury they continued to fill other online orders, and many of the 10+ customers they had inside the store.. and didn't even try to fill my order while I waited. I had to call corporate for a refund and left. Very embarrassed, and disrespected by staff. read more

Barley gave me any chicken. This is completely unjustified. Croads is better than this. read more

Panda Express - Chinese Near Me - Manteca, California

The food is really...average. The unfortunate thing about chains is that location quality tends to vary. At this one, the food didn't taste fresh, and the quality was just poor. I did an order online which is probably what you should shoot for if you want a speedy meal. All in all, I was pretty disappointed. I get panda for a meal that is filling,tasty, and fulfilling!! It's always something i can count on to give me a good meal. But this is not the case :( hoping to find better locations in the area. Don't think I'll be ordering here again. read more

Waited in line, food waited on the conveyor area behind the glass to be rung up. I dined in; the Kung Pao chicken was lukewarm & chewy. I brought it back to the counter and asked for something in exchange-- and I was told by Gwyn, "No"! I thought she was joking because- wtf? But she was serious. There was no manager available, as I looked at the name tags of the people available, and the line was out the door so, out of courtesy for the other patrons, I didn't press the issue. I just won't return. read more

Panda Express - Chinese Near Me - Manteca, California

*Update* I'm updating my review but I'm not adding any stars. Someone from Panda Express corporate reached out to me via private message and apologized and mailed me four $10 vouchers to use at Panda. I really appreciate them making the effort to make things right, unfortunately it didn't help, it only solidified my opinion on this location. My family went to this location today to use our $40 in vouchers. Service was SLOW and RUDE right off the bat. There were 4 employees working the cooking area toward the back and only ONE person working the serving line. The serving line employee REPEATEDLY had to call for a cashier. No one came and none of the other employees who were standing around helped her. I have NO idea what they were doing just standing there and ignoring her. She ended up also having to ring us up. And of course, did not know at all how to use the vouchers we were given. She kept telling us they had a zero balance. We had never used them! We had to go back and forth on that with her several times. Someone finally came to help her and they figured it out amongst themselves. By the time they finally rang us up completely, they had a line OUT THE DOOR. No teamwork whatsoever. On top of this, none of us enjoyed our food. My food, for example, was cold and chewy/stale. We are done here. I absolutely do not recommend. -------------------------------------------- Just got done canceling a large catering order I placed on May 3rd for pick up tomorrow (May 19th). I placed the order online. While I did receive a confirmation number upon completing my order, I never did receive an email receipt, which was concerning. Then, the money for the order was taken out of my account.... and then the transaction disappeared from my account like it never happened and the money was put back into my account ... This order was for my son's graduation party tomorrow. I have been calling this location since Thursday, May 10th trying to get them to confirm whether or not they received my order. The first time I called, I actually spoke to a friendly person who explained to me that the store does not receive the order in their system until the week before the order is being picked up. I thanked her and said I'd call back Monday to confirm. I gave them until Tuesday and I called again. This time I got someone else who was rude and condescending. She claimed that the store does not receive the order until the night before the order is due for pick up. That is not what I was told before and I kind of felt like she didn't even look. She said they didn't have my order yet. So, I called again today. It is now the day before the order is due for pick up. Whoever answered the phone had a thick accent and the biggest attitude of all. She also says they don't have the order. I asked to speak to a manager and she, I kid you not, told me NO!! We argued and she finally said a manager was not there. She actually said they didn't have a manager at first too. Then she finally said, when I wouldn't back down, that one MIGHT be there around 1. I could see that my order was still open and active on my Panda Express account. Why they do not have my order is confusing to me. I even called the CORPORATE office and waited on hold 15 minutes for no one to answer. This is too much work. Order is cancelled and now I'll scramble for food for the party tomorrow all to not have to deal with this BS. Unorganized, unacceptable! You lost a big order! PS- shame on the 2 rude employees!! read more

Panda Express - Chinese Near Me - Manteca, California

This place was horrible it was dirty unorganized and slow. It won't let me post unless I select the star I'm pressing 1 * but it deserves 0 read more

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Please be careful when you charge . They will charge you for things you don't know. The serving lady serving the food is like a punishment for yourself . If she doesn't want to sell to you then why do you have to come here. There are many places to serve customers and value customers many time more than this place. Be careful the bill charge. read more

I can't believe I never yelped this place; either that or I gave this location a such hideous rating that my Yelp was removed from the website. Anyway this is the second or third time I have been here and today the place was good. Perhaps the other trips were so notable that I lost interest in Yelping the business. Oh well, I didn't die....at least I say that now. I am going to try and forego taking a pepto bismol; let's see how I feel in a few hours. Anyway so so food for so so price. I guess I can't expect a lot for cheap eats. At least there isn't dried food particles stuck on the window sills at this location. read more

Where ever you go Panda is Panda, same food and taste. The only different is the service. The Panda here in Manteca by Costco, the service is bad. The line gets soo long and ridiculous. I waited in line for half an hour. I've been here multiple times and they only have ONE person that takes your order and serve your food at the same time. They should have a couple of workers that work the line. One to take the order and write it on the box and another one to serve it and another to run the register. That should eliminate the waiting time. Just saying.... read more

I'm mad at myself for stopping at this location again. They are always out of items and all I hear is, "It will only take two minutes". Today on the way to work I stop to get a bowl (1side 1 entree) stand in line for 10 minutes until my turn .... again out of mixed vegetables. I say, hi to the employee, Payton, she ignores me and turns to a co-worker and says, "I just love your eyes. There such a beautiful color." Finally Payton acknowledges I there and with nasty tone, "what can I get you." I ask if they preparing mixed vegs? "No. It will take 2 minutes. I mean 5 minutes." I settled on medium beef and broccoli. I had to pay 7.70 for one item rather than 6.60 for two. I'm done with Panda Express.... wishing Payton and beautiful eyes all the best. read more

wat happened to panda? did they get new owner or mgmt.? they don't give out samples, they don't give you utensils, and i asked for sweet n sour sauce and nothing. They have gotten cheap! not worth it anymore! read more

Straight one star bro. I came today at opening and a lot of the food wasn't ready. I get that, but there was no warning in how long the food was gonna take. On top of that the workers there this morning barely even acknowledged the customers waiting. Even with the 30 something minute wait, I wouldn't have wrote this review. The indifference of the workers on top of the wait is what got me heated. Don't come here at opening lmao. read more

I placed a online order & when I received my food it was incorrect. I didn't get all the food I ordered. I ended up calling the restaurant & spoke with the manger. She was very sweet about the whole situation and offered for me to come in and get a plate of food read more

Ordered my food through thr drive thru was told it would be 10min wait i was like ok after 30 kin of waiting i walk in the had apparently lost my food order cut yo more waiting .not the place to get food if you're in a rush. read more

Terrible service. Don't bother ordering online because they won't even make it for another 30 minutes after your pick up time. Faster to order in person or go drive thru. Horrendous business. read more

I came in excited to order a bowl of chow mein with honey walnut shrimp. What should have been a quick 5-10 minute trip to this restaurant easily turned into about 30-45 minutes due to the incompetence of this worker. It never occurred to me to check the reviews for this establishment as I only wanted a quick bite to eat but to my dismay that quick bite turned into a frustrating waiting game just to get my order taken. The fun doesn't end there though folks, once I was able to order my chow mein with honey walnut shrimp, I see the worker not only tell me that the shrimp would cost an extra 1.25 (which I was more than aware of as I have been to other Panda Expresses) but also counting how many shrimp were given. She counted 7 before I asked if she could give me extra and said sorry but we can only give a maximum of 7 pieces, mind you the pot had plenty of shrimp in it so she easily could have given me more as I was the last person in line and the store was closing. Why does every Panda Express have to ration the amount of food they give when they are just going to throw it out and let it go to waste anyway? I was not happy, in fact, I was pretty angry to the point that when I got my food I did not even want to eat it anymore so I just gave it away. If you want to waste time and money, this is the place to go. read more

my last couple of times ordering here have been just bad, from hard as rock orange chicken and stale walnut shrimp to over drenched oil beef broccoli and chow mein, it was so bad, this is the worst. read more

Panda Express - Woohoooo - Chinese Near Me - Manteca, California

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I love Panda Express!! I always get the same thing: chow mein, orange chicken & mushroom chicken. Yummm. This time I decided to try a new location on my way to work. I ordered online for my food to be ready at a certain time. I arrived 2 minutes after that time... my order was not ready. There wasn't a long line as I anticipated (my reason for ordering ahead)- yet I still had to wait 10 minutes. Okay, I know what you're thinking- big deal, 10 minutes.. but you're missing the point about ordering in advance and I didn't want to be late for work. Having already paid for my food... I kinda wanted it! PLUS- it was more expensive than my usual PE location- big bummer!! Anyways- the food was good, the young lady did apologize for the long wait- I was just disappointed! Still gave 4 's though! read more

literally shit their service sucks they always have huge lines not bc they're popular but bc their employees don't work fast at all read more

I would give zero if possible ordered a family meal they boxed 4 items waited 20 minutes while 4 boxes got cold only to her cook say he didn't even start the shrimp and it would be another 10 minutes WHAT AND WHEN I ASKED FOR HOT FOOD I WAS GIVEN HORRIBLE ATTITUDE! Not to mention there was an older lady being trained we watched her drop another customer small box on the ground pick it up and add some more on top and seal it and give to customer not acceptable at all. Not only was it on the floor but you just added a little extra and sealed it not sanitary at all! I have been coming to this location for over 6 years and never has this kind of experience but I will never be back again read more

This is the worst Panda Express I've ever been in. The Asian supervisor was very rude and not very helpful. The quality of the food is really bad. And there was a lot of shortage of dishes. I don't think they replenish the food often enough. There was a long line and only had two people working in the front and two cooks in the back. read more

The last three online orders I have gotten have not included all that I ordered. Whether it be they forgot to put the teriyaki sauce in with the chicken teriyaki. In the last trip they wait until I got there to put down the veggie spring rolls. While there was some one in the line also waiting for veggie spring rolls. It's sad when you have to double check someone's work to make sure you get everything. After this review Panda Express went through and gave me a credit. I thought that was stand up of them to do. 5 stars now. read more

70 bucks very small portions. I made the mistake of trying them again. At least Door Dash was great. Check out the pic see what you get for $70 read more

Panda Express - $70.00 bucks how crazy is that? I made the mistake of trying them again. Door Dash was great, but certainly no value here. - Chinese Near Me - Manteca, California

I went here the other day. The service was extremely slow. Waited in line for almost 15 minutes with barely anyone in front of me. As the line behind me continued to grow. When I finally got service. The lady assumed what I wanted. She quickly filled the entrée on my plate and covered the lid. Hiding how little of the entrée she put. And I honestly believe the lady who served me stole my credit card info. I had a fraud charge for the Gap Online later that day. And another attempted charge. read more

Well my mom and I got here at 8:45pm. Ordered our food. 2 bowls and 2 plates and 2 veggie rolls. Well we ordered half rice half chow mein (which we saw them put in our plates) on our plates along with orange chicken and honey walnut shrimp which they were 'cooking' and would only be 4 mins. So we waited. Meanwhile, we were waiting for the shrimp and 7 minutes go by. I walk up and ask the employee if the shrimp was done since it had been double the time he told me. He said oh let me check, he came back and said 1 more minute after the lady in the back realized she forgot about them. I'm already irritated. So I notice this guy on top of the stove in his work shoes washing down the top fan area with soap and water, flinging and dripping it everywhere on the stove and the floor. Our food is being made on that stove. I'm pretty sure that's unsanitary!! I took a picture. I confronted the employee and asked her, 'is he washing that with the soap dripping everywhere and you're making my food?' Her response.... 'Yea but I cleaned the wok.' I looked at her and said, 'cleaning the wok has nothing to do with that soap falling into the food and the guy standing on the stove.' She looked like a deer in headlights. She didn't know what to say. So she gives us our food and I walked out disgusted. Shouldn't this cleaning be saved for when the place is closed and there's no food being prepared? Looks like they just want to get it done and get home and don't care what other people think or eat. Yuck! So to top this all off, we get home and open our food, (just a reminder we saw them put the half rice and half chow mein in our plates) it's not our order. My plates were all chow mein with orange chicken and some kind of pineapple bell pepper chicken (I can't eat pineapple) and the other was all chow mein with orange chicken and walnut shrimp. And we didn't even have our rolls that we paid for. So our orders were completely switched. I did call the manager and let them know and he said he would comp my meal but I haven't gone in yet to do so, so we will see. I rarely go to panda and for not coming here in months, this was the worst experience we've ever had. Very disappointing and uncalled for!! read more

Panda Express - Employee is standing on the stove with his work shoes on cleaning the fan area with soap and water dripping everywhere - Chinese Near Me - Manteca, California

We ordered a large catering order from this location for 50 people. Everything was packed up correctly and ready to go when I arrived to pick it up. The food was good and we had plenty for the guests! read more

Horrible service then I get my food and my shit is burnt now y'all know y'all wrong for even giving somebody this shit read more

Panda Express - Y'all know y'all wrong for this - Chinese Near Me - Manteca, California

I finally decided to post a review after a third time of getting absolute crap for food. Corporate needs to come in and rehaul this location. The food has a weird taste to it, I can't even describe it. Even my 10 year old said "this chicken tastes like slobber." Whatever that means, but obviously it's not good. Don't even bother ordering chow mein or the greens/veggies (whatever they call them) it's all cabbage. I'm sorry but not very many people want to eat cabbage so please adjust your recipes back to what they were.... my kids usually finish all of their orange chicken yet they haven't because it doesn't taste right. I feel like this is a staple for panda, right??? As far as the fried rice, it should be called DRIED rice. It was crunchy, and I mean every bite. This last order, which was today, I had to throw the entire thing out. And good luck explaining that to the company under their feedback section in under 400 characters. Obviously they just don't care. What a waste of money after a long day. read more

Panda Express - Chinese Near Me - Manteca, California

If you don't mind waiting waiting and waiting some more and when you order asked to wait another 6 minutes for an dish I was told was unpopular so they don't keep it in the warmers. Just plain bad service! read more

Came here for dinner as we were visiting the Great Wolf Lodge on the next block. I'd had visited plenty of Panda Express before but it was my first time visiting this location. I was surprised by how fresh the food tasted here. Also, the staff was super nice. My 9 year-old child did not order the kid's meal (she ordered a regular meal) but wanted a sticker sheet that came with the kid's meal. They gave it to her anyways. I will definitely go back next time I am in the area. read more

Today as I'm sitting eating my lunch the manager is attacking a mother and a child the child is autistic and he was eating his food with his hands. The manager there was giving her and the kiddo a hard time. Taking pictures and acting like is not allowed. I have an autistic son, I felt very offended and uncomfortable with her attitude. read more

The older lady was a nasty person . The WORST customer service ever . Very RUDE , NOT friendly at all . WILL NEVER GO THERE AGAIN

I had the orange chicken today and by the time i was home and ready to eat it was SPICY no where near sweet!!! I recommend you taste everything before you try read more

Very rude employees every time I've came in here. You see employee's wear gloves ringing up people then use the same to make customers plates;Very disgusting! Also always a long wait since they can't keep up with making sure fresh food is always ready to serve read more

No stars , they definitely should shutdown the doors. The place is dirty. Folks working there have no clue that they serve food, yes food. Place need to be clean and customer service needs a makeover. I had to leave after another long wait while I was the only one to order. Terrible place, do not eat there. read more

They forgot to cook my veggie.... left me waiting hella long. Wouldn't comp me, wanted to take my info. I paid $10 for two small scoops of meat. Never again . read more

This establishment closes at 10 PM pulled up at 9:40 they were closed doors locked all food put away. Don't advertise that you're open till 10 PM if you're going to close at 9:30 read more