While we were eating in the restaurant, we noticed ants crawling on the windowsill and feel like they should inspect their seat seating area before allowing customers to sit and eat their food. On a good note the food was good. read more

Panda Express - While we were sitting eating our food, we noticed live ants crawling on the window sill. - Chinese Near Me - Lafayette, Louisiana

I've only tried Panda Express one time many moons ago in Los Angeles and was unimpressed with the Orange Chicken presented to me. Recently I heard of the catering menu via Tic Tok that gives you twelve servings of Teriyaki Chicken, Super Greens, and a boat load of sauces, utensils , and fortune cookies from the app. You can also schedule your pick up time. Each prep meal is approximately six bucks. This is an incredible idea for us non-foodies and gym folk. The chicken was perfect and the Super Greens are amazing. read more

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Is the the be all end all Asian restaurant- no Is this the best Asian food you might ever eat - no But for me, it is better than most buffets as I don't have to worry whose hand dipped into the food before me. I get a consistently good meal at a respectable price. read more

Panda Express - Orange chicken bowl - Chinese Near Me - Lafayette, Louisiana

Very poor customer service. Food is just mediocre. Prices are not bad. Dynasty is definitely a better option in Lafayette.

This restaurant sucks in every measurable way. There is no more to be said. Go somewhere...hell, go anywhere...else.

It's decent for what it is. It's Panda Express. It's fast food Chinese. My only complaint is that sometimes the food isn't super fresh. However, the employees are always nice and quick and the restaurant itself is clean. Great place if you want something fast food that isn't a burger. read more

Five orders within weeks and last order of big plate was onions, bell peppers and one meat in container. Told I need proof. No worries. Food and picture available, 5 Calls to Panda & Uber Eats. Told re-order same meal, adjustment of $26. Well charged another $26 & $16 for cancel second order as told to do by manager. Call to bank Monday. Disability & NO LONGER AN Panda/Uber EATS CLIENT read more

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Stopped by for lunch today right at opening and everything tasted fresh andfood was hot and exactly what i was expecting when i ordered it service was great. read more

Other than stopping by a Panda Express through many of America's airports, I had not ever stopped in a physical location until this one in Lafayette opened up. To sum these up, If McDonald's ever starting serving Chinese, this is what it would taste like. That's not necessarily a bad thing but it just isn't the best. The selection here has also been pretty limited at times and I've even had them tell me "we are out of that today", so I don't know if it's a financial issue or a purchasing one or they just can't plan well enough on what to make. Besides that, the food has been fairly fresh but I have had a few pieces of the teriyaki chicken where it was really fatty so I'm hoping those are isolated batches or I'll drop this to 2 stars next time it happens. The service has always been pretty quick though, including the drive through and I haven't had an order botched up yet. Enjoy! read more

I appreciate the manager politely reaching out to me to rectify my previous experience. I went there for lunch today and the food was so much better this time around, everything was perfectly cooked and came out quickly at the drive thru. Everything I needed was in the bag, including my fortune cookie ;) if every experience could be like this then the 5 stars are well deserved! At the risk of seeming easily swayed to give a 5 star review the second time around, I'm not the type to take off stars just to save face. I had a 5 star experience today and that's that :) plus, I've had plenty of Panda Express in the past, ik it CAN be good read more

Panda Express - Chicken teriyaki (sauce on the side), mushroom chicken, brown rice and super greens - Chinese Near Me - Lafayette, Louisiana

Do not waste your time. Do not waste your money. Do not waste your voice ordering. I knew better, I really did. But one night I got an envie for an eggroll and some brown rice. Here's how that went. Me-Hi, I'd like an eggroll and a small order of brown rice. Speaker box thingie-What? Me-I'd like an eggroll and a small order of brown rice. Speaker box thingie-Huh? Me-An eggroll and some brown rice, please. Speaker box-I really can't hear you. Me-(I'm yelling now)Eggroll and brown rice. Small. Speaker box-Chicken eggroll or vegetable? Me-Chicken Speaker box-K, drive around. So, I get to the window and pay and ask for soy sauce. Ok, ok maybe this wasn't such a bad idea, I'm thinking. It was. My chicken eggroll was definitely veggie. My brown rice was fried. And just to pour a little salt in the wound...my fortune cookie? Had no fortune. read more

I order from This Panda Express often. They have made some mistakes which is no problem, everyone does. I called to let them know that I had no shrimp when I ordered the steak and shrimp. The manager stated "that's impossible, we always put two in every order" instead of taking the blame for a mistake. The worst customer service from any Panda Express I've ever been to. They also shorted me on my orange chicken but I didn't mention it as it was pointless to try to get through to someone who doesn't care about the customers. She then proceeded to lie because I called her out on what she said and tried to pretend she didn't understand what she said. I returned the food without anything in return because I was disgusted with the service. I live 5 mins. From Panda and brought the food back. The staff proceeded to lie stating the manager had already left. read more

For the third time in a row they failed to get the order right. This last time edited for greens 10 minutes ok go home no greens and the other orders were mixed up last time I use the drive thru I will check my order from the counter They always get the total bill correct but not the order read more

The food is fine, it's consistent with every other Panda Express I've eaten at. It's very Americanized Chinese food, know what to expect. My low rating is for their inconsistent portion sizes. They get very, VERY skimpy during the lunch rush. I realize it sucks to have people park and have to run their food out to them, but it's not fair or sound business judgement to make customers pay full price for what turns out to be 2/3 or even 1/2 the usual amount of food. Make more food before the lunch rush or figure something out, guys. read more

Extremely rude, unprofessional. As if they are doing me a favor! I am blown away at the behavior.

There's nothing special about the food. The ice machine was empty and there was an employee sleeping in a booth.

One of the worst ran chain restaurants in Lafayette. From the top-down, this place is just bad. Management simply does not care about customer service or professionalism, and it shows in the attitude/efficiency of the staff and the appearance of the restaurant itself. Quick rundown of negatives (I could write more but not wanting to write a book). -Starting off; their ice machine was down for the fountain drinks, which was untold until after I purchased drink. I was then presented with a metal bucket and ladle...only it hadn't been attended to so it was nothing but water. -Continuous wrong orders...it's rare they actually get it correct if you order more than 1 thing. -Napkins & fortune cookies seem to be only optional if you specifically request them. -Constant dirty tables. -Slowest PE drive-thru I've ever witnessed. I've been to multiple locations. -They've closed the lobby and just kept drive-thru open for multiple reasons; but I'd bet money they just didn't want to deal with customers or didn't have enough workers to run the lobby that day. -and simply the rude attitude of most the staff, some are exceptions to this and I appreciated them being polite. I recently watched a young girl bust into tears, cuss very loudly at coworkers, and quit mid-shift while the manager just watched and sat at a booth talking to someone she knew. She simply laughed it off and said "I gotta deal with this sh*t every other day, haha." One girl went to check on the upset one outside but another staff stopped her & said "Don't go out there. Just leave her." Unreal. Now, I love Panda Express and will continue to eat there in other cities...but after the constant bad experiences. I'm done with this location until it's under new management....or if management somehow learns to run a food & beverage establishment with professionalism. read more

Okay, I don't understand why your business hours say 2100 when you close when ever you feel like it. This is ridiculous, 30 minutes before closing and you have NO FOOD? The manager here needs to be fired. read more

Panda Express - the front of the restaurant at night - Chinese Near Me - Lafayette, Louisiana

Don't bother coming here. Really if you want the same food they are serving here go to your local grocery store and get you some frozen flavorless Asian food for way cheaper. I order 2 chicken teriyaki bowls with brown rice and two eggs rolls and it was 17.90. That is very expensive for snack bowl of brown rice with a few pieces of chicken. This was ordered in drive thru and the lady was nice but she was rushing the order. There were no bottles of water and it took about 12 mins to get the food. This is not worth it at all. I had high hopes for this place. Sadly I am very disappointed read more

Panda Express - Chicken teriyaki with brown rice. - Chinese Near Me - Lafayette, Louisiana

Online ordering was fast and my order was ready on time. However, when I made the order and paid for it there were no pickup instructions. Had I known I needed the confirmation number to pick up my order I would have brought my phone with me. The problem without instructions was the rude cashier. She gave me my order, but scolded me like i was a child. It was uncalled for. read more

Very poor. You get half of your food. When you make a complaint that extend it to your fault, well an order is an order with no altercations. When I called and made a complaint the lady, Lola or similar sounding name said she was eating and couldn't help me. I corrected her. She put me on hold x 2 came back, after she called me back. The order was made right. Fyi..I ordered a small ala cart of beiging beef and orange chicken. Plus tried to explain ounces in the container..uh the container is small. I travel every where and it's never that bad. Don't purchase from there read more

If I were able to select lower than 1-star, I would. I placed an order through the WAITR app. Order included fried rice, chow mien, honey sesame chicken breast & broccoli beef with the request for soy sauce, teriyaki sauce and for & napkins. About the only thing that I was pleased with was the fork and napkins. Let me start by saying - the chow mien was very dry (to be honest - I would say that these were left over from the day before), I didn't received the honey sesame chicken breast, The broccoli beef had broccoli that was almost all "yellow" (turning yellow because the broccoli is old) and the taste was not what I have experienced ever. As for the soy & teriyaki sauce - they were not included (of course). Like I said - the only thing that was acceptable was the fork & napkin. Wasted money and will never order from here again. read more

There are plenty of local small business take out Chinese places in the area that are the same price if not cheaper, that will be better than Panda Express. That being said, the drive through with no wait makes up for the mediocre quality. It seems like they are always out of something each time I order which is pretty unfortunate and puzzling as to how they can always be out of something. Is someone not doing their job? At the end of the day, it won't blow your mind away but when you want drive through fast food and tired of burgers and nuggets, you can't complain too much. read more

Horrible and over priced! Got a side of orange chicken the other day and it cost 11 dollars!

This Panda Express used to be so good when I lived in the Lafayette area a few years back. When I come back to town I like to stop by but unfortunately every single time I've been back since Covid the food and service has been awful. Today I threw out pretty much a full plate! The noodles were very dry and made up primarily of cabbage and huge chunks of celery, and the teriyaki chicken had a strange flavor. Disappointing because I know how good it can be! I definitely won't be visiting this location again. read more

I have been coming to this location ever since it first opened, and it was my family's favorite for a long time. But every time, the food gets worse. We stopped coming here for a while because of that reason, but today my mom and I decided to eat here. This experience doesn't deserve even a single star. The guy serving us was very polite, and gave us exactly what we wanted. But when we got to eating the food, the fried rice was completely flavorless, and the Kung Pao Chicken had more vegetables than the chicken. We kept eating for a while until a woman in all black, who was holding some papers, came to ask everyone how the food was. My mother and I told her about the rice and she said she would go taste it. Once she was back she said the rice tasted fine and that she could give us fresh rice if we wanted, which we agreed to. The rice she brought us was not fresh and tasted exactly the same. Right after she walked to the kitchen, she also proceeded to, very loudly, make fun of my mother's response to her, to which the whole staff laughed. We noticed that other customers threw away most of the food before leaving. This is not how we expected us to be treated at all, and it is unacceptable. read more

I low key like Panda Express. I shouldn't but I do. But the service is at this place sucks. They are rude and the worst.

Food was delicious, but staff was rude. It was my first time there and the guy behind the counter didn't want to explain how things worked. Anyway, got my food and sat in the booth nearest the drink fountain. Halfway through my meal, my friend with me told me that there was a bug on my neck. I flicked it off, freaking out, only to realize it was a roach. My appetite immediately went away and I got up to throw my meal away. When my friend got up she saw another roach on the extremely wet and grimy floor. She smooshed the road with her foot, and the guy in the booth next to us lost his appetite. Needless to say, it was a terrible first impression. I will not be back. Ever. read more

Absolutely disgusting. Returned home to find a long hair in one of my takeouts. Beef and broccoli entree had TWO tiny pieces of beef and the rest broccoli. The Angus steak entree was mostly bell peppers with very little steak. Tried FOUR times calling the establishment and no one answered the phone. Plus, takeout containers were 25-30% smaller than the last time I was there. I will never go to Panda Express on Ambassador Caffery in Lafayette, LA again. read more

Although the drive through line wait was long, we didn't mind. We ordered two entrees with two drinks. Both entrees were ordered correctly and charged correctly but didn't come that way. Without being able to go inside due to COVID, we were left with someone else's food. Not to mention the portions were not typical of this location and were also cold. Sadly enough, we will not be visiting again for a while or suggesting this location to anyone. I hope this is resolved soon because it is a fan favorite at our house. This isn't the first time recently that we have had a bad experience. We visit this location 6-7 times a month. read more

Not a bad place to grab something quick, especially if you are a rice eater. Growing up in an asian family, I pretty much eat rice at every meal! When we do not have time to cook, this is a great alternative to get something quick to eat! Their brown rice is pretty delicious and fluffy too. read more

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Food portion is way off. I had beef and broccoli barley any meat mainly broccoli. Noodles are so oily it's nasty! I want to give them another try. But this was the breaking point read more

Small portions and expensive. Bad taste. Too sweet. Restaurant for kids. After eating lunch there my wife and I went home and ordered pizza. read more

Hands down my favorite Asian food restaurant! Although the portions to prices ratio isn't impressive there's a massive flavor explosion for every entree' and did i mention NO MSG!!! I'm from AZ and had eaten at this restaurant in my childhood. When I heard they were coming to Lafayette I was sceptical they would change something for it to be "Louisiana friendly" but after living in this state for almost 10 years I can say the recipes stayed true to form. I'm always pleased with panda. I have only used drive through, but I can say this is my happy place! read more

Staff did not want to do their job. Incorrect food order and customer service was non existent. Manager watched as napkins were thrown at my son. This is THE worst customer service we have received from any panda! The sad part was the manager didn't care either. read more

The food was rather bland with minimal sauce, the noise level is deafening, and the ordering process reminds me of Piccadilly :-/ read more

Panda Express - Chinese Near Me - Lafayette, Louisiana

Good fast hot food never had any problems getting what I want there quickly and it's good at a reasonable price The drive thru menu is well lit and placed so it's readable and service is usually quick and friendly I wish they had one closer to Broussard so I didn't have to drive 16 mins to get there that's my only minor complaint lol read more

Per my last review, customer service reached out to me and tried to make things better which I really appreciated because it shows they truly care about their customers. Recently returned again for their family meal deal and my whole family and I all enjoyed it. We had leftovers for days and it still tasted great and fresh. Service was still not the best, but a major step up! read more

I keep giving this place a chance because it's one of the only Asian take out places in town but man...got beef and broccoli today and literally not a single piece of beef.. straight broccoli. The cheapest ingredient. Not the first time nor not the only mistake. If I wouldn't have made it all the way home I was going back inside for my money back. Shit service and way over priced. Done with this place. Close it down and open something worth serving read more

I noted very polite service even going through drive window. I felt they were timely and focused on my order. I actually bought dinner for my daughter who gets off late from another restaurant. She loves Panda Express food. read more