I came in last night and unfortunately they were out of chow mein, so I ended up going to Chick-fil-A instead. I decided to come back this morning and I'm really glad I did. The workers provided great customer service, the food was fresh and delicious, and the overall experience was excellent. What really stood out was the new store manager -- he recognized me as the customer from the night before who had to leave because there was no chow mein. He personally apologized for the inconvenience, explained that they have new employees and are taking the time to get them fully trained, and even brought us free chow mein and orange chicken on the house. That level of professionalism and care truly made a difference. Because of him and the great service today, I'm happy to give this location a 5-star review. I'll definitely be coming back! read more

I have been do this Panda for a total of five times during this last month and every single time they are out of almost everything. This is unacceptable considering that I don't even come here anywhere near closing time. read more

Ordered an hour and half before closing time through door dash. No communication with the dashers that they ran out of the food and would be closing in 20 min. Called to try a different options and they "don't have enough to compete my order" unfortunately this is a common theme at this location. Save your money and time and go somewhere else. read more

I showed up at 9:40. My order was supposed to be done at 9:30 and I ordered ahead of time. The restaurant was only supposed to close at 10:30 and I got there at 9:40 like I said and they told me they were closed and I said I have a pick up order and they said go through the drive-through and then I went through the drive-through and they said that they only had rice that's it and they weren't making any mobile orders even though I ordered at 915 and if I did it on the app to contact customer service to get a refund and she was laughing the whole time. It was rude and so wrong that I ordered almost an hr before close and told me I just needed to contact customer service. I did see the workers eating at the table inside before I went through the drive through and I wonder if they just wanted to eat what was left for the day and not serve anyone else. I ordered before I left my own job and drove that way the least they could've done is called when they first received the order since I didn't waste my time. I have a biopsy tomorrow and I'm not supposed to eat after 12 so I was very upset they even an hr before close didn't make my food and then I had to find food elsewhere and waste my time and spend more of my money since I have to wait for a refund. read more

Panda Express - Order - Chinese Near Me - Jacksonville, North Carolina

Service is slow especially walk in. They tend to worry about drive thru and to go the most. Can't keep up with the food every time I've had to wait 15-20 minutes for food to be made after ordering. But they do have good customer service otherwise. Food is always good. Always seems clean. read more

Went through the drive through so didn't eat inside. I am pretty sure I was the first customer of the day. The service was fast and polite. The cost was less than 10 bucks. The food is what you would expect. That orange chicken is AWESOME, sweet with a powerful flavor... makes ya want more when its gone. Beijing beef was also nothing less than perfect. It was well flavored and the offset of veggies here and there was nom nom nom. I had the chow mein noodles, recommend to eat with the other flavors, eating just the noodles can be old. If ya want something easy and fulfilling, stop in! Seems like a good spot to sit with a friend or family to enjoy time together! read more

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Don't order for delivery, especially if it's delivered by Door Dash and a driver named Raquel. Not only will half your order go missing, you will also get ghosted when trying to contact. Also, this particular Panda Express does not ever answer their phone. The two stars are because the food is always good otherwise it would be one star. read more

Chicken wing in food. This location service is extremely slow and incompetent. They always keep an extreme wait on making orders and they keep the line long. read more

Service was terrible, his hat was coving his eyes he looked lazy no energy and just not in it he never said thank you or anything and the food was cold i don't remember his name but it was Friday Nov 14 2025 around 2:10 read more

I tried panda express for the first time today at lunch. I eat a very limited diet as far as Asian foods, but I didn't want to try the spicy orange chicken. I opted for the bowl because I didn't want to have too much food. well, I ended up getting a lot of rice And a little bit of chicken. And I eat white rice. I don't like fried rice so unfortunately the rice is just dry. There's no real sauce other than the sauce that is sticking to the chicken. There's no extra sauce that I can like mix in with the rice. That being said it definitely was spicy on the tongue and on the lips. The orange taste was good restaurant was clean. I got the fresh batch that came out so I just had to wait a few minutes for that. Do I feel like I got $8.90 something worth of food? No 5.99 would've been more appropriate because it was 80% rice. read more

Panda Express - Spicy Orange Chicken Bowl - Chinese Near Me - Jacksonville, North Carolina

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none of the woman behind the counter have done anything the past 20 mins I've been in the building, the red haired girl the tall one. other one has done the bare minimum at that. I always have to wait atleast 30 min for food.absolutely Diabolical read more

I pulled into the drive thru at 6:20pm. It's 7:04 PM and I still have not gotten my food. Pulled up to the window to finally pay at 6:56 and all they had the pleasure of saying was, "what kinda car do you drive, pull around and put your hazards on we will bring it to you when it's ready." Place is a dumpster fire with rude service. Don't even waste your time, because you'd be better off driving to a different town, ordering, eating and making it home before you'd even get your opportunity to pay for sitting on your thumb for over an hour+. read more

By far the past two experiences at this location have been the worst I have ever experienced at any Panda Express. My family and I enjoy Panda Express, but this location never seems to have the food line full and ready to serve, they are always out of one thing or another, this latest time they were out of Teriyaki Chicken. My wife waited an hour and then asked about the other two plates that had been sitting there and they had not even began cooking the Teriyaki Chicken. Panda either need to expand this location and hire more employees or build another Panda local. We live 30 mins away and grabbing Panda for dinner should be a treat not a dreadful, horrible experience. read more

Drive through is always extremely slow. No one ahead of me or behind me and still had to wait over 20 minutes in the parking lot while watching people drive up and go inside only to come out with their food in less than 5 minutes. Never use the drive thru at this location. Poor customer service when the food was cold read more

Horrible service. If you try to get food a hour or two before they close good luck they are probably out and dont care to put anything else on. Anytime you go at night you can tell they dont care to do anything but leave and genuinely make it a awful experience trying to get something to eat. Dont waste your time with what used to be my go to for late night snacks. Get anything else if you can. read more

terrible. takes forever, staff has a terrible attitude. food hasn't been an issue yet, but they need to work on attitude and time management. been here 5+ times and it's the same experience every time. read more

I came awhile ago when first opened and it was pretty good but for some reason tonight just didn't feel like it was hitting on much.. my noodles didn't seem cooked all the way. I guess I need to make better choices.. prob should have had more veggies less starches but I had craving for it. Didn't eat half of what I bought and spent $10 plus. I think if you physically go in and eat it might be better. Just don't know what to think.. heavy breading on chicken entrees too.. I'll probably give it another try because they do have lots of choices. Just not thrilled tonight. read more

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As a manager i will say the manager on duty tonight definitely needs some work and didn't handle the situation how i believe a manager should, but the building and parking lot were full + they seemed short staffed and every other employee on the floor was working so hard! i didn't get names but especially the tall gentleman and the short girl with dark hair that were on the front line even with rude customers yelling and complaining at them tonight they did a outstanding job! read more

Horrible, my fiancée and i were waiting for 30 minutes to get just one plate of food. Once we finally got the food the worker was too friendly with my fiancée, ut was disrespectful and both my fiancée and I were bothered and astonished. Never coming back. 1/10, the food was at least warm. read more

Orange chicken is always crispy and will make a fresh batch if you it gets low. The store is always clean and staff is friendly. read more

Panda Express - Chinese Near Me - Jacksonville, North Carolina

I drove thru in beginning of August, trying to give them a opportunity to make this right. That day it was better then ever. Mushroom chicken. Yum. Do I said let's go back the following week. Omg it was horrible. The white rice was raw, chicken was non existent, maybe two little small pieces they compensated by putting extra mushrooms. It was bad. I had given up on these people long time ago, but I used to love their chicken mushroom now I give up on them. It's just doesn't take much to cook some white rice on a steamer. It's like they're just not trying to cook is horrible. It is reasonable price, but I need to eat food that's cooked. There wasn't even anyone there just the people that worked there, so there should be no excuse and they made me wait extra for the mushrooms cause they had to cook them. Used to be a nice place to eat, but it's gone downhill quick won't be spending any money there again. They really need to get it together. read more

Ordered online and they did not have what I ordered. How can you order it on the app and then not have it? No manager on duty that night to do a refund. When I asked I got told to "call corporate". This is not the first problem I have had with this store. read more

I usually avoid Panda Express because I never really have a good experience there. but my daughter loves it. Decided to get dinner there last night and I got the black pepper steak...the one that's an upcharge of $1.50. I would be fine with the up charge if I got more than TWO pieces of steak. Yes, I literally counted because I couldn't find the steak. There was one decent sized piece and then 2 little pieces that made up the size of one. If you're going to upcharge for a "premium" entree...at least make it worth it. Smh. I will definitely not be back, that was for sure the last straw. read more

I can't believe I am giving my favorite place a three star rating. Walked in and they were out of so many things. The two things I eat Teriyaki chicken and Kung Pao-gone and staff said they have not had for TWO days. WHAT? Other items not available but can't remember which ones but maybe three more. I ordered noodles because I let a guy go in front of me when I answered my phone and he ended up with 12 individual orders and took all the fried rice. I ordered Black pepper steak which had a $1.25 up charge, and the Sweetfire chicken. Black pepper steak was just okay. No spice or flavor to make me want to order it again and the Sweetfire chicken was not spicy at all. Don't know if it is supposed to be or not but by the name I would think it would be. Disappointing. I had a coupon for an extra entree and asked if I could have the egg-rolls. Yes, and she gave me one. My friend thought, since they were out of so much food and the coupon said Entree, she thought staff would have given me two egg-rolls. Not being an egg-roll person, I did not care. I will say the egg-roll was really good. I ate all of it. Again, they give a lot of food and I could only eat half. Staff was not as friendly as usual but probably cause they were busttin their butts trying to please everyone not having their regular amount of items to offer. Drive up was packed! Note that my bag was filled with grease and all over my container by the time we got home. Total cost of the meal with no drink and the coupon $9.79. 12/28/21 read more

If you want to wait 20 minutes in the drive through just to order because they only take one cars order at a time, then don't take the next order until that car has their stuff. Then they like to make you wait another 25-30 minutes out front with your hazards on waiting for your food. Or you can avoid that wait by going in but they're extremely rude. Pick your poison when it comes to this dump. read more

The food here is good, when they actually have food. This location constantly runs out of ingredients. Tonight is yet another night I've waited in line at the drive through only to be told they are out of chow mein noodles, or out of a certain dish. I don't know if its an issue of management not planning properly to get through the day, or if they are reluctant to cook towards the end of the day (two hours before close seems to be the norm for this place running out of stuff). Either case, they could do better. If you are craving a certain dish from Panda Express and this is the location you choose, set your hopes low so you arent dissapointed when they tell you they are out of what you want. read more

Slowest Panda Express and also the stingiest in every sense of the word. Never coming to this location again

AVOID THIS PLACE! If I could give less stars I would. My husband went to pick up dinner last night for us and went through the drive-thru. To start things off the woman on the headset was incredibly rude (I could hear as we were on the phone through his truck). She "took his order" and told him to just pull up. He gets to the window and the order is about $15 short. So he tells the man at the window what he ordered and he's like "oh she didn't put it in the system". So THREE DIFFERENT TIMES my husband repeats the order. He gets the receipt and the receipt was listed "wrong" (one of the plates was supposed to have chow mein). So he tells the guy and the guy goes "oh it's the system, it will have chow mein". So he gets the food and digs in and sees theres still no chow mein, along with both orders have orange chicken and honey walnut shrimp, along with 8 ragoons instead of the 12 we paid for. Our original order was: -one plate with fried rice, beef and broccoli and honey walnut shrimp. -one plate chow mein, orange chicken and honey walnut shrimp -one large order of ragoons (comes with 12) Not only was the customer service horrible, but neither of them seemed to have a clue how to take an order properly. The food also tasted terrible and the ragoons not only were short by 4 but definitely undercooked. We ended up throwing everything away after a few bites. read more

Panda Express - Receipt of order, it was wrong. Husband attempted to correct it and the guy told him not to worry about it that it would be right. - Chinese Near Me - Jacksonville, North Carolina

This was the final straw. I love Panda Express and I come here all the time, but today I should've stayed home. My food was fantastic. My FORTUNE COOKIES were not. The FIRST one I opened told me that my life will always hold delightful mysteries. The only MYSTERY around here is boutta be why Panda Express went outta business. Last time I checked this ain't scooby doo. Here's a mystery for ya, why did the SECOND cookie I opened have NOTHING inside. Talk about a delightful mystery. read more

In today's world you notice when theres good service surrounded by a clean environment & today's lunch was delicious, timely and served in a clean environment with which I sincerely appreciate. Only suggestion is to fix peeling wallpaper read more

Panda Express - Chinese Near Me - Jacksonville, North Carolina

I waited to visit multiple times before giving a candid review. The person on the speaker always has an attitude. If you don't whimper and make them feel dominant they'll skimp on the servings. Imagine having a problem with your job and taking it out on customers. That's a sad way to live and a sad way to earn a paycheck. Instead of living this way may I suggest using your spare time to earn a degree so you can achieve a better place of employment. The foods not even that good it's just the only fast Chinese food place. read more

The food was absolutely disgusting. Looks nothing like the pictures they provide on the menu. Also ordered a Medium Dr Pepper...they were out of ice...how does that work, just sad. read more

Panda Express - Build Your Own Plate - 2 Half Sides - Chinese Near Me - Jacksonville, North Carolina

Every time I come here, they give me the super spicy orange chicken instead of the regular. It's happened 4 times now. I don't understand how quality control could be that low. read more

Usually PE is consistent regardless of what state I'm traveling in. This was hands down the worst I've tried. 1. Teriyaki Chicken. Chewy, one order was charred badly other order was chewy 2. Vegetable side. Cabbage and broccoli. Cabbage very little of. Broccoli was mostly yellow. Stuff should have been thrown out. 3. Side of chow mein. Crunchy, not cooked nearly enough. 4. Service was fast... maybe they're moving too fast trying to get orders out but really.... The quality of food is job #1. read more

Kale and cabbage are so hard! , My stomach hurts after eating it!, other aspects are very good.

i love coming here, it's my favorite place to eat. i always get fried riced and double orange chicken and nothing has ever been wrong with it. i have a shellfish allergy and never thought to bring it up bc nothing has ever been wrong either my food and they shouldn't be cross contaminating anyways. i go last night with my boyfriend through the drive thru and im eating it in car mind you it's like 940, and as im eating it i chew something rubbery and spit it out immediately bc ik its shrimp. my boyfriend tried it and confirmed it was shrimp. luckily nothing severe happened bc i spit it out but i couldn't eat my food bc of the little piece of shrimp. i don't wanna blame this fully on them bc i never informed them of my allergy but its also cross contamination and with a pretty common allergy like that they should be more cautious. read more

Absolutely disgusting. As you can see there was a disgusting extra long hair in my food tonight. Appetite ruined. Dinner ruined. I called at 9pm tonight and spoke to someone that said their name sounded like "Cheremiah". Not only did they not seem to care but when I asked him to do something to make up for this because it ruined our night he said all he would do is replace that one plate from the order. I asked if he thought that's all I deserved and he said yes. Great, that's all I need to know Panda Express. read more

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Came to this establishment last night after going golfing, expecting to enjoy dinner with my sister and brother in law. We checked the bag and assumed that since there were 3 boxes, my food was included. I ordered orange chicken. However, upon returning home, my food was not in the bag. We called and the young man on the phone told us that it was too late to come back (which is reasonable because they were nine minutes before closing) the day after (today). While the employees were very nice and accommodating, I showed my receipt and told them what I ordered so they would give me the correct order. However, I was given general tso's chicken instead. Don't know what the issue is here with giving people the correct order. read more

I usually don't give reviews to much at restaurant. but this made me very upset. I went to Panda Express to get some food ( vegetable rice food with teriyaki chicken. well I got burned teriyaki chicken. There wasn't even one piece I could eat of the teriyaki chicken , it was all charcoal.. I just don't understand how u can provide food to ur customers in that manner and get away with that. when u paid for the food u expect it to be able to eat it. I have pictures which I am sending to the health department in nc .. they need to really hold them accountable for burned food. its just not right to spend ur limited money on food that u can not eat. horrible ppl. Never again will I visit them they need to be shut down !!! this is not the first time either and both times it was bad. Mangers don't care enough to even make sure the food is edible. read more

On Christmas Eve we had three orders of walnut shrimp. They made it fresh and we waited extra time for it. Got it home and found that not one of the three orders had even one walnut. It was nothing but shrimp and the rice. It was good and hot and fresh, but not the full dish because it is the walnuts that make it. read more