It was raining cats and dogs when I stopped by Panda Express on Bartram Park Blvd, but that didn't stop this location from delivering. First thing I noticed: the store was CLEAN. Even the bathrooms were spotless, which I always appreciate. More importantly, every single thing I ordered came out HOT and fresh. No lukewarm "it's been sitting under the heat lamp since lunch" situation over here. Also, apparently I've been living under a rock because I had NO IDEA Panda Express had a rewards program. So naturally, I now have yet another app on my phone because if I'm going to be a big back, I might as well earn points while doing it. I saw this location has some rough reviews, but I can only speak on my experience. When I visited in August, everything was on point. Clean restaurant, spotless bathrooms, hot food, and a good experience all around. No complaints from this big back. 5 stars from me! read more

Panda Express - Chinese Near Me - Jacksonville, Florida

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I have been a consistent supporter of this Panda location but unfortunately my last trip was not it. I normally always enjoying trying their specials/limited edition items and for the most part they are always pretty good and don't get me started on the Hot Ones Bourbon Chicken. It's a must try please bring it back.... This time the one to try is the Dynamite Sweet & Sour Chicken. I went with a Plate with Chow Mein and both entrees being the Dynamite Sweet & Sour Chicken. Once I got my food its serving size was for sure on the smallest side so not off to a good start plus they forgot the Buldak Sauce it was supposed to come with. The chicken wasn't great, and not as juicy as most I have gotten here. The good the Dynamite Sweet & Sour sauce was saucy. It's not going to burn your mouth off but it for sure lingers. I probably won't be back till they can trick me into trying their newest special entree whenever that may be.... read more

Panda Express - Plate with Chow Mein and Dynamite Sweet & Sour Chicken for both entrees. - Chinese Near Me - Jacksonville, Florida

Usually I'm in the drive thru but we ate in today. There was a bit of a wait because some of the entree choices were done and were cooking. The people were nice and polite while we waited. There's plenty tables to sit and dine. The place was really clean, another plus. Food--I went with the orange chicken and chow mein. Orange chix must be popular cause it was one the meats that ran out. Anyway, chicken was fresh and juicy. It paired well with the mein especially since that was a bit on the cold side. The vegetable egg roll was awful. I ate only the crunchy outer layer. The inside seemed like a soup mix; everything was wet/moist. Didn't care for it. read more

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We went there on Sunday, 10 minutes after opening and there was no food. The little food that was there seemed to be from the previous day and there was nobody cooking at all. We were not offered any food that could be cooked. read more

I could not eat the veggie rolls they were basically pure garlic . The meat looked like weird combination of dark and slightly lighter meat and I asked for a side of lo mein and it was probably 10 noodles . It's been a long time since I had Panda Express and I don't think I'll have it again . read more

Waited in the longest line just now. Got to the window and they tried to charge me double. I guess i should be checked my bag after that... cause i got home to this mess. Not what paid for since i paid for premium and 2 entrees/veggies. Basically breading cartilage and plain rice for $10 So much for lunch. Don't go through drive thru! read more

Panda Express - Not what i ordered - Chinese Near Me - Jacksonville, Florida

In amidst of this pandemic, I'm so glad to have Panda Express close by to do take-out because their food is delicious, staff is friendly and the facility is clean everytime I dine in. So, we did the Family meal of: KungPao chicken: great amount of chicken along with other vegies, full of flavour. Mushroom chicken: taste so fresh, chicken is not overly done and the mushrooms are huge, which is always a plus. Shanghai beef: is my all time favorite, the seasoning is on point, crispy which goes great with bell pepper and rice. Chow mein and fried rice are good side dishes to pair with all of the entrees. Family deal: now until April 17th, Panda Express(2 Large Sides and 3 Large Entrees, enough to feed 4-6 people) for only $20 Also: don't forget to make a donation to Children Miracle Network, great charity for the local children hospitals. read more

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The manager, Chloe, was not fair in providing the appropriate serving size relative to the serving sizes that she in particular provided other customers. I observed what she was doing for several minutes before it became clear she just did not want to meet my expectations as a long time customer of the franchise. The cashier was much more willing to be accommodating but Chloe blocked his effort saying she could not add more to the bowl which was a lie. She did not even bother to lift the lid to check. As the only brown person in line at that time, I wonder if I was being discriminated against. It sure felt like it. I am not returning there again. read more

Mark was awesome! He was super nice and patient with my family. Keep up the good work!

The food is really good I recommend if you wanna get some good food for a decent price and the drive-through experience was nice the lady was really nice and it was very quick and I recommend if you want to cording to other reviews people have said the people of been rude. That's false don't believe that and everything seemed to be in good condition like the restaurant didn't look run down the menu didn't look old or needed repairs the atmosphere was pretty good and it looks like a nice place you know I just felt comfortable and casual and one more thing is the orange chicken was amazing. read more

Panda Express - This is the orange chicken, and it taste pretty good with chow mein and this is the bigger plate - Chinese Near Me - Jacksonville, Florida

Barely any beef in my bowl. 60% rice, 39% broccoli and 1% beef. Literally one fullish piece of beef. Very disappointing read more

Panda Express - This is beef and broccoli? More like broccoli with a dash of beef. Very disappointing. - Chinese Near Me - Jacksonville, Florida

The girl at the window taking my money was Rude and shut the window in my face once she told me to drive to the parking area to wait for my food. I previously asked her about sauces but she did not care. Customer service was terrible I felt uncomfortable with her. She was a Latino girl and I previously reported a window worker just like her a year ago. I should have never gone back. Their service is horrible even after waiting for 7 to 8 months of returning. How does management not recognize this? Every time I tried this place-thru drive-thru over the past few years, they couldn't care less what you ask or time to place your order. No Customer Service none at all read more

i live near by and keep trying to give this panda a chance since it's convenient but they are always rude, get my order wrong and I have to add stuff that I already ordered at the window and then I don't get the sauce for my teriyaki chicken or the soy sauce I asked for 3 times. they need some lessons in customer service read more

What in the blasphemy is this crab Rangoon? THERE'S almost no fillings. Like cmon at this point it's just wonton wrappers lol read more

Panda Express - ??? WHERES the fillings lol - Chinese Near Me - Jacksonville, Florida

I used to enjoy Panda Express but I haven't had it in years and this visit affirmed that it should stay that way. The food just wasn't very good. I used to order a veggie side and it would be a good helping of mixed veggies... this just looked like a last ditch effort to throw something together. We also ordered drinks, two of them and they weren't given to us and turns out they weren't rung up so we had to reorder our drinks. Just wasn't pleased with the experience. read more

I'm surprised the reviews aren't better for this place. To tell the truth, I'm usually a little put off when anyone wants to go to a Panda Express because up north, they are pretty bad and relegated to crappy food courts of ubiquitous malls. So I was surprised to see down south they are given lofty stand-alone buildings! Granted, this type of place serves run-of-the-mill Americanized Chinese food, which seems popular down here. In other words, dishes that most Americans *think* are synonymous with "Chinese food". However, it's a step (or two) above the Chinese places with to-go counters and menus of 1000 items. And it appears the chain has implemented a lot of healthy options since I've been to one (a verrrry long time). Well, I finally tried a Panda Express when a friend was there and invited me to stop by with my kid. I thought, ok, once wont kill me. I walked in and was pleasantly surprised how clean and modern it was inside. And then looking at the offerings, they were all neatly displayed and looked really fresh. I was impressed. They didn't look like they'd been sitting in vats of oil for hours. I ordered the pepper chicken with rice bowl for myself, and a kids teriyaki chicken meal for my daughter (comes with a chocolate chip cookie, small fountain drink, and fortune cookie). Portions aren't huge like the to-go Chinese counter places, but all the better for those wanting to watch the calories that those kind of places seem to dish in the several hundreds. The food tasted pretty good, not super loaded with salt, not so greasy, and my daughter happily ate her meal with her friend. I thought the prices are a little steep for what we got (about $15 with self serve sodas) Then again, it's healthier and fresher. And I feel people tend to have a false idea that Chinese food should be rock bottom cheap everywhere because of the to-go cheap places. But in fact, if you're eating good and healthy Chinese food, $8 for a combo is not so bad. You're paying for better quality. Next time, I would get maybe a 2 or 1 entree plate and split with my daughter. Would be far cheaper if you're looking to save a little. If you're watching carbs, skip the rice/noodles too. By the way, their fortune cookies are actually pretty decent; crispy and tasty. So now, I see this place with new eyes and I'm happy to find a Chinese place that isn't covered in oil and also satisfy my Chinese food cravings. Is it "bona fide genuine chinese"? Not entirely, as real Chinese food places are few here, but at least this place shatters the myth that Chinese food equals Americanized, greasy, calorie-heavy meals. Real Chinese food has lots of fresh vegetables, and this place was pretty good. I'd say it's a cross between the Americanized Chinese places and a real Chinese place. Yeah it's American broccoli rather than the tastier and more authentic Chinese broccoli, but it's not bad. I'll go here over any other of the ubiquitous Chinese places found in every strip mall. PS: I came back for lunch and got a 2 entree, 1 side plate. Decent portion for $9.50 (that's with the $1.25 extra for the premium angus beef entree). Still, it was a pretty good size, and they heaped on the veggie side! The kung pao chicken has a nice spicy burn without being overwhelming. The shanghai angus beef was definitely better beef quality, but a little greasier... still, it wasn't so greasy that it was bad. A little grease is ok. The super greens were steamed and consisted of cabbage, kale, and broccoli. Might be a tad over steamed but wasn't bad. Definitely tasted healthy and I was glad it wasn't very salty at all, nor oily. read more

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I know that all Panda Express serve the same items but the experience and food can drastically change from one location to another. This location is pleasantly surprising. The items, especially around lunch, all seem fresh, like they haven't been sitting for hours. I appreciate that they have a large selection of items, with many different proteins. I love their mushroom chicken, Shanghai beef and honey walnut shrimp. They also have the basics like orange and teriyaki chicken and have new items as well. They also have chow mein, fried rice, crab Rangoon, and egg rolls. You can order a one item bowl, two or three item plate, or just main entrees. They also have a family deal with sides and entrees. The price isn't too bad considering all of the veggies are fresh and items are not microwaved. This location has a drive thru. I have never used it but others do and the line doesn't ever seem too long. The employees are friendly at this location. I prefer this location to others. read more

Call the health department! And the attorney general to investigate for racketeering! Seriously. 1st experience at this store! Told me I had to go through the drive through line with 20 cars again if I wanted to add a drink to my order; 2nd experience they gave me cold hard food and then wouldn't give me a fresh batch of chicken until I handed them the other bag back(which is against the law to hand back touched food in the serving areas) THEN a the manager scooped the food I ate of back into the warming tray!!!!! Where is the health department again? 3rd experience was by accident my son ordered from my ap on doordash and they told the dasher the system was down no orders were being filled! Then told doordash the driver took the food. So finds were being stolen as well. The dasher I was on the phone with I heard what they told her and she did not pick up the food! This all happened within 2 weeks so same management! Tomorrow I am reporting this place to every food governing department I can reach! read more

Panda Express - Not Appetizing either... - Chinese Near Me - Jacksonville, Florida

This is a brand new restaurant built from the ground up! It's a chain which I had never eaten at before but I had heard its good so I stopped in for lunch. It is really nice inside, and very clean ( everything brand new) They have the food already prepared in like a buffet line and you just walk thru and tell them what you want. They have different combos like rice or noodles with 1,2, or 3 different entrees. They let you sample the meats to see what you would like. I got the orange chicken with fried rice, it was ok, I did like the fried pieces of chicken actually had some chicken in there not just breading! This would be a good stop to grab something quick and they have a drive thru! read more

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The most bullshit experience ever. I'm standing in line to pay for over 10 minutes because Cindy and Vicky don't have a proper system. I had two people behind me pay while I'm still waiting bc the ONE person that scooped the food has to check me out?? The party ahead of me had a complicated order yet they couldn't expedite the rest of the line in the interim. Training needs to be better for your staff. I am definitely not returning to this location as I'm STILL waiting to check out at the end of this review. Do not come here if you're pressed for time, have a short lunch break or have hungry kids. read more

I visited the Panda Express in Bartram Park today. I decided to go inside to order because the drive thru line was long. I want to callout a worker by the name of Lauren. She was so professional, kind and attentive. I watched her show team leadership as she was very vocal with her team members to keep the line moving and the food coming. If the right business owner comes in a witness Lauren's work ethic, they would hire her away from PE. read more

Worst drive through service I've had in a long time. Maddy needs a major attitude check. Was extremely rude and unprofessional, did not even attempt to pretend to be nice. We were missing food items and were not given a receipt. Checked our order in the parking lot and went back through the drive through where maddy sees us and rolls her eyes and walks away. A man comes to help only to sit and argue about not having the receipt for missing items. Food was hot but stale. It was old and we didn't even eat it. This location is absolute TRASH read more

My father called them to inquire about a discrepancy he noticed on their online menus and the woman who picked up the phone was extremely rude. I recognized that it was Christmas Eve and she tersely and abruptly stated that they were closed and hung up. However, according the to Panda Express site and the hours posted on Google, they were open. If I could give them zero (0) stars for their review for customer service, they deserved it today. read more

I've been here a couple times and this past experience has been one of the worst. Usually the food is pretty good with great service but the consistency isn't there. I ordered online two orders of grilled terryaki chicken w sauce on side and they don't give me sauce on the side as well as minimal chicken... it also took a long time for them to get the order out read more

Panda Express - Chinese Near Me - Jacksonville, Florida

Horrible service! You have one Job....... Offer Quality food your customers ordered. Got home with part of our order that looked like a bomb went off in the bag. Missing part of our Entre' all-together and none of the sauces we requested. What a mess..... No receipt in the bag so no way to validate it. Called 9 Times to follow up with manager on issues and they never answered the phone. Totally Disgusted! Shame on you Panda Express. read more

Typical Panda. Head to the counter and try a few things. Then place your order. My favorites are the Beijing Beef, Orange Chicken and Teriyaki Chicken. Sometimes this location seems to get slammed and don't have enough cooks. But I kind of like it like that because you get it fresh. This is a new location and a bit more modern looking on the inside then some of the others I've been to. Not bad, just different. Please don't expect your NYC, SF or other Chinatown experience. Overall good basic "Chinese" food. read more

If I could rate this location a negative 5 I would! This place is extremely discriminatory!!! If you are a person of color DO NOT PATRONIZE THIS BUSINESS ! The employees have the worst attitude I have EVER EXPERIENCED AND I WARN ANYONE IF YOU CARE ABOUT QUALITY SERVICE AND DECENT FOOD THEN THIS IS NOT THE PLACE TO GO ! Service was horrible and Rude . They also lied when asked for my receipt but gladly took my payment! They told me my receipt was in the bag I reached in the bag and it was blank . THEN they told me the receipt machine was broken! Straight up lied to my face ! read more

Didn't stay. Something was wrong with the rice cooker and they had no rice. The restaurant was clean, and the employees were apologetic, but the food didn't look fresh enough to make me want to stay. Side note: this picture is some seating on the side. Starts at knee high and goes down. In case you want your food on your chest read more

Panda Express - Chinese Near Me - Jacksonville, Florida

Oof. Really wild over here. People half wearing masks behind the counter while demanding I wear one, and my 7-year-old wear one, when we come inside to get items the drive thru didn't give us. Only to wait a long time for the times. We arrive home and have the food taste sub-standard for the price point? No thanks. And again, the masks. Don't demand I wear one while employees partially wear them. read more

This was unacceptable. Over cooked and unedible . They should be ashamed. It's not like they are handling walk ins as well as drive thru. They ONLY serve drive thru read more

Panda Express - Proof of purchase - Chinese Near Me - Jacksonville, Florida

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AWFUL EXPERIENCE. Went through drive thru and ate at home, after drinking half of my drink I went to chew on ice and noticed black specs all throughout my cup, lid, and base of my straw. After dumping out the contents there were more black specs at the bottom. Called the store (#2577) and explained the situation, stating I would like a full reimbursement of my bill. They offered to reimburse my medium drink and a gift card, to which I stated I do not want a gift card since I will never be coming back - I again stated I wanted a full refund. The manager told me since there was nothing wrong with my food that she would only reimburse the drink. After explaining that I INGESTED whatever is in this cup after realizing through more than half of my drink I feel sick to my stomach not knowing what it is and will be contacting corporate. I explained my mom also had a medium diet coke and there was nothing in her cup after dumping it out as well. Manager was not helpful and put me on hold until she could find somebody else to speak with me. read more

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I literally just left this place, now they messed my order up before and I have just let it go, but today was it. If you go through the drive through they will always mess your order up. I ordered two plates on one I asked for noodles and rice. Guess what they forgot to give me the noodles, on the second plate which is ironic that he asked me if I wanted half noodles on this one also, I asked for fried rice and teriyaki chicken. Can somebody for the life of me tell me how they forgot the teriyaki sauce that goes on the teriyaki chicken. I'm done with this place. read more

Good quick Chinese food. Clean restaurant. Food seems to always be fresh at this location, not sitting out forever. Busy during week day lunch rush. Give it a try. read more

Probably the worst Panda's we've ever been to. After a long day we decided to stop here for dinner before heading home. We went through the drive through and it didn't take us long to get through the line. When we paid for our food the woman said it would only be 4 minutes for one of our entrees to finish cooking, so she asked us to park on the side. So we did. That actually worked out because my husband hand to run in anyway to use the restroom real quick. Those 4 minutes we were supposed to be waiting turned into 20 minutes of waiting for our food. My husband said they were giving other people who came in after him the chow mein before filling up our plates. When he asked why they said it was because the other entrees were still cooking. Well guess what... by the time the other entrees were done now they were out of chow mein so we had to wait even longer for it to be finished. By this time my kids are with me in the car and they're screaming their heads off because we all just need to be home. So I run in to see what's going on and switch places with my husband. When I ask them for an update as we've been waiting for 20 minutes the guy gives me MAJOR attitude. My husband said they weren't very apologetic when he checked in on the food too. I can also say the lady who took our order at the drive through was also on the rude side. I think this whole place needs a major customer service training of some sort. Of someone who used to be in the industry, I would never speak to customers the way they did tonight. The woman who took our order should have told us to begin with that we would be waiting for our entree. If we had known it would take longer, we would have easily picked something else. It seems we weren't the only ones though as the line started to back up and more and more people were waiting for their food after ordering at the drive through. This place needs help! read more

I have tried this Panda Express location a few times, and the food is always a disappointment. I think I have finally learned my lesson and will not go back. It is hard for me to give such a bad rating, because I always try to find the good in a place. On my most recent trip, I ordered broccoli beef, string bean chicken breast, and fried rice. Had I not went through the drive through, I would have returned the food. The beef was light colored and smelled. It appeared to be old. The chicken was not completely cooked, the green beans were not cooked, and the rice had no taste and also smelled. Sadly, I threw it all away, because I did not want to risk getting sick. If you visit this location, I would recommend going inside to eat so you can send food back this is not editable. read more

I gave it one star because I had to I would never recommend for people to go through the drive-thru. I think they purposely give you old food when you go through the drive-through because they think you're not going to come back. The fried rice is always over cooked in hard. I'm not sure if they're recycling rice or they're just too lazy to cook some fresh rice. This is the fourth time that I have been told by other people that they've had the same experience that going through the drive-through. They give them the scraps. I'm not going back there again, and I'm going to contact corporate. read more

Online ordering is a JOKE. The wait upon entering the restaurant was 13 minutes before my presence at the Online Pickup register was even acknowledged. Groups with large orders were being served before I was even noticed. I understand if you guys are short staffed, but to have a customer stand there looking stupid for 10+ minutes without even an acknowledgment of the wait time is unacceptable. To make matters worse, I open my box to find that one of the entrees is 3/4 missing! Ridiculous. I half have the mind to have my bank reverse the charge. I will never go to Panda Express again. read more

I love having a Panda Express so close to where I live so I can run there on lunch break. Usually I'm very patient with this location and work with them when they don't have food items available that's on the menu because hey it's fast food and that's life. Sometimes a grill is going to go out of order or someone didn't place an order on time... but today is ridiculous. Not having rice or teriyaki chicken because "we started late today sorry and the rice takes hours" is wild. I probably won't visit back for awhile and try to find another nearby location honestly because the amount of times I try to eat here and them not being prepared is too much. read more

I ordered through the drive through yesterday around 2pm. After saying no to rounding up my change to some charity, the woman through the speaking laughed and told me to pull forward which was incredibly rude. That being said, I received my food in a timely manner, a plate with orange chicken, Beijing beef and chow mein with a side of crab rangoons. I got home and ate my meal and within an hour of finishing became violently sick with food poisoning that lasted throughout the night. This is very disappointing because I usually love panda and won't be returning to this location. read more

This location is new, so I understand that there are going to be kinks to work out. But man, there are some serious ones here with getting the food ordered out. I've been here four times now and three of those times they have forgotten something that was ordered. Last night my wife was on her way back home and stopped by after Christmas shopping and work. To say he was unhappy when she got home and we both had fried rice as opposed to the steamed she'd ordered would be an understatement. We looked at the receipt and yeah, it was accurate on there. She called, drove back up and got new food, with a ton of extra food to apologize. Instead of extra food that we didn't want, I felt that a refund for the hassle would have been the better way to handle things had I been the manager. Once we ate (about 20 minutes later than we should have) it was fine. My wife loves Panda Express, so I know we'll be eating there again in the future but they have some work to do in the accuracy department. Customer service however has always been courteous so that's a plus. read more