Had a great experience at Panda Express with Nina! She was super friendly and efficient, greeted me with a smile, and took a moment to ask how I was doing. I dont usually write reviews i just thought i would because her positive attitude really stood out. read more

Very fast service, came in with a few friends and we all got served super quick. Orange chicken is probably the best I've ever had, and the chow mein was basically perfect. Staff was friendly and showed care for the customers. read more

The reason why I'm making this review is because the Chinese manager there made me feel so uncomfortable. It's not even funny. I went in for an interview. I have 10 years of assistant manager, and she told me I didn't have the look for the position, but I had all the qualifications That really made me sad and then I went to order food I seen that she had a little bit of rice left and I asked her can I get more she did it with attitude I didn't even wanna eat there. I don't know who I could get in touch with about this, but that really made me feel sad. I know people are not racist and I'm not trying to put that in here like that, but that's how she made me feel. read more

Worst panda express ever! Very few choices wasn't cooking ones that were empty. Dinner hour at 6pm on a Thursday horrible attitudes from employees. Dinning room filthy pop machine dirty an sticky everywhere. Left my new sweat jacket on seat. Called next day for it no luck with that. Wont be back read more

Loved the fried rice there, chow me in was decent. Orange chicken was kinda good. But the spring roll was not good at all. It just tastes bad. Service was also great, Guy was very nice. read more

Worse meal ever! I was very excited when I moved to Jackson, MI that there was a Panda Express sorely disappointed. The food is absolutely horrible. Not only not fresh tastes like they warmed it up from the day before. Save your money because we know it isn't cheap. Just threw $20.00 away it was unedible. read more

Tastes great. Very small portions with a big pricetag. Not for us. You might like very small portions and if yhats the case then you will enjoy the yummy. The prices are just to high for what we got. read more

Drove 35 minutes road trip to get food and came home to a plate full of onions and very few noddles read more

Panda Express - Supposed to be chow mein and orange chicken but it's onions and no noodles! Build Your Own Bigger Plate - 2 Half Sides - Chinese Near Me - Jackson, Michigan

I am definitely a regular here. The food is great every time. I could definitely eat it every day

Always out of food having to wait 5 miniutes (which is 20 minutes in real time) Before Coviod this place had it going on but now its going nowhere. We paid $35 for a really upsetinng meal, save you money and go to the local Chineese buffet. read more

I would have given 5, but it's a serious issue not having signs for your entrance. People are CONSTANTLY blocking the mall intersection because they believe that's how they get in line for the drive through. You need to place enter and exit signs like every other drive through establishment. read more

Panda Express - a view of a parking lot through a window - Chinese Near Me - Jackson, Michigan

It was not that bad but the coke machine was broken and they ran out of white rice. What Chinese food restaurant\ I don't know runs out of white rice? read more

Such excellent service. My family and I came here today around 7pm. The the staff members were amazing and the food was hot and fresh. And the veggies were superb! We enjoyed eating dinner here. The only thing I'd recommend is having more staff to help clean up the tables. Many of them were dirty when we originally arrived. read more

Never received my food we ordered nor our money back. Still fighting to get it back. Horrible customer service.

did not even cook my rice, left stail hard prices in it. got like 5 noodles and the rest brusslesprouts. I DID NOT ASL FOR THAT. also gave me the left over cold noodles. the orange chicken was 90%water, and their lemonade is ass read more

I stopped for a bite to eat and when I got home I opened the bag and has three things missing from my bad I wasn't surprised and every time I go it's like they run out of half their menu. Their rice to me was bland and egg rolls are mushy not crunchy on the outside I don't think I will be going back again their service wasn't terrible I will say that read more

There's a woman that works there, that thinks it's funny to take your order and be sarcastic. There is no humor to her sarcastic attitude. She comes off childish and rude. Almost every time I go there she is like that. Management needs to do something about her. She is so obnoxious. Also, Don't order their beef, it's cold in the center. This is the third time that's happened. read more

First of all the food here is good flavored. However they need to work on cooking the rice and super greens a little better. I ordered for the first time on there app today. It went well. I was very excited that I could do super greens as an entree . We usually get the plate but i wanted more veggies so we upgraded it to a bigger plate. Went to pickit up and here is this tiny box with 3 pieces of cabbage and the rest kale and not one piece of broccoli. The rice is supposed to be a side. But the way they do it is the rice is the entree and the greens are the side. So save your money and just stick to the regular order you get more vegetables as a side and its cheaper. With the exception of them being chintzy on the vegetables. There food is really good and its a must try. read more

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I went in to order my meal I had to wait over a half hour, I watched them cook my food and give it to drive through customers where there was no more fresh food for me and I had to wait for it to be cooked twice. This was a total joke read more

Panda Express: An Asian Buffet with Less Options. But a Whole Lot Cleaner! Please don't get me wrong. I'm not a Panda Express hater. Let's just be honest with ourselves. Panda Express has the same basic options as an Asian Buffet with a few basic differences: they "scoop" your food for you, they limit how much and how many options you can have, and you pay for every extra you get. Now the positive differences: it's generally much cleaner than most buffets (Asian or otherwise), you can see them cooking it (at least at this location and yes, I see this as a huge positive), you only pay for what you want (which could end up costing you less), and they rotate the food more often to keep it "looking" fresh. Sure the latter example does nothing for the taste or quality of the food, but they've at least figured out presentation is important. Just one side point I have to make. If you're eating this type of food to be healthy, please don't just assume because it's here then it "must be healthy!" If it has breading on it, it's been fried. And if it's a dark sauce expect a lot of sugar and/or salt. I'll be coming back! "Buffet-like" or not, Panda Express is clean, the food is good, and do we really need any more food then their "three option platter?" I mean, "Really?!" read more

First time here and like always, I'll expect a good meal on the road that would fill me up. Apparently they are rationing food here as if they haven't had a delivery in a decade. My chow mein was barely 3 bites and the orange chicken was barely seen trying to enjoy my meal. What makes this worse, how does my fortune cookie not even come with a fortune?! read more

Food was good, service was so so. Upon packaging my choices and going to register she dropped one of my containers on the floor. She picked it up and put the container, now open, and on the counter. Proceeded to ring me up, when asked if she could repackage the dropped container, she replied "No, nothing spilled out" . No concern for container being dropped to a dirty floor, that she and several staff have walked all day over. Probably will not visit again read more

We went to this Panda Express last night because it was on the interstate and it had a drive-thru. However, we were extremely disappointed about our experience. The workers were very rude and not friendly at all. We were in the drive-thru for over 30 minutes. Once we ordered, they were out of 3 different types of chicken. The employees didn't care that they were out. Once we received our food after a long wait they just handed us the food with no greeting. I ordered a bigger plate and one of my entrees (Sweetfire Chicken) had only three pieces of chicken in the entire order. My other entree (Honey Sesame Chicken) also did not have much chicken. The chicken was also old, dry, cold, and extremely hard. The noodles that I ordered were also cold and flavorless. I was extremely disappointed and the employees simply didn't care. I will never go back to this location. read more

Gave them a $50 bill they claim I didn't refuse to check the drawer will not go back again

I like the food, I really do. Unfortunately, this location is plagued by service issues. To often they are "out" of what I want, or they aren't serving it anymore that night. If you are open til 9:30, you shouldn't stop serving an item at 7. What is inspiring this review is the visit I'm am currently on. I placed an order online, anticipating they would be busy during dinner rush. Order placed at 7:00pm. I was informed by the website that my food would be ready at 7:34. I arrive to the restaurant exactly on time, and nobody knows anything about an online order. After 5 minutes they finally found it. I was then told they were out of teriyaki chicken, and it would take 20 minutes to cook. So here I am at 8:02 still waiting for my food. What a joke. Ordering online did exactly the opposite of what It is intended read more

Stopped in for a quick dinner. The staff was very polite, but the egg rolls were mushy and disgusting. Thank god for the orange chicken to get the taste out of my mouth. Next time I'll just stick with the tried and true favorites and not branch out. read more

screwed up order; no orange chicken; super greens very salty; double fried rice-tired of having order messed up by yahoo`s in store

Contracted an extreme case of food poisoning. My boyfriend is currently on day two of being in the hospital from this place. DO NOT EAT HERE! I got food poisoning as well. I still have nausea. Seriously, avoid at all costs unless you want to pay hospital bills. read more

I'm surprised this Panda Express has such low ratings, I'm sure it's because it's considered fast food and things can go wrong at any time. BUT. When I came here from out of town, the workers were SO kind & extremely friendly. The food was fresh, and the girl working offered me samples of anything I wanted to try. The portions were also huge. Everything was very clean, including the bathroom. Overall, this was a great experience for me! :) read more

Panda Express - Honey walnut shrimp, chicken teriyaki, and chow mein. The girl making my food gave my huge portions of everything! - Chinese Near Me - Jackson, Michigan

Why are you always out of sweet and sour sauce??? Is it because no one wants to fill the little cups??? read more

Claim they've brought back the full menu BUT still no tofu eggplant. It's truly a shame!! Please consider that there are people who don't eat meat that want more than sides! read more

Upon arrival we were not greeted by an employee for almost 2 minutes, not because employees were not around, but the only person who looked at us was the drive thru employee and was on a headset. Everyone else was just moving around the kitchen without noticing customers were there. More than half of the hot wells were empty and many of the pans had barely a portion in them. This was an hour and a half before the location closed. (And has was a similar issue the last time I was there several months ago.. clearly it's still an issue. I took pictures and have them if you'd like to see them.) The almond chicken that was advertised as "new" and was up on the menu boards and had a giant decal on the glass was not only out but we were informed that it was a limited time offer and they no longer carried it, making me wonder why it was still being advertised. The one entree I wanted while our friend was getting her food was scooped out front of us for a drive through order. After asking about the entrees we wanted and being guided toward entrees that were already ready, they reluctantly made the entrees we wanted, though it felt like we were asking a lot. They also were out of egg rolls which we waited for as well, roughly 15 minutes total. It was clear they were not out of food as the coolers were stocked with prepped veggies, they just weren't refilling the lines. When I paid I had a coupon for a free entree that was mailed to me several months ago after our last visit as an apology and invitation to return. Tonight was when we finally decided to give the restaurant another shot, being disappointed again. When I went to use the voucher, I was expecting it to be roughly worth the price of an entree, but only $1.50 was taken off of the order. When I asked why it was only $1.50 off when a single small entree was $4.40 on the menu, they said the coupon doesn't work that way, it's only moving from a single entree to a double entree. Very misleading coupon.. he agreed it was misleading.. but I wonder also if he was just ringing it into the system wrong. They were also out of straws (which while that's not a big issue was just annoying.. if I was running that location I would have driven the 4 blocks to the GFS marketplace around the corner and bought a few boxes of straws to keep the customers happy.) we had also asked for chopsticks and only 1 pair was in the bag, and apparently we should have also asked for napkins and soy sauce as there was none in the bag. When we got home and opened the boxes with our food, the portions were VERY small compared to some of the 2 entree plates we were watching get filled for the drive through, and when I weighed my 2 entree plate compared to our friends bowl, the 2 entree plate was only 2oz heavier which doesn't seem right to me. All in all, another disappointing experience. read more

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This is an alright place to eat if you are looking for fast Chinese.. the price is right. And the Sweet Fire and Orange chicken is usually on spot. Having said that..it has been over a month since their ice machine has been broke. They do accommodate with a covered bucket of ice to put in your drink...however the pop is warm and causes the ice to melt leading to watered down pop. read more

Every time I go, they're low or out of sweet fire chicken. Most recently, I ordered two plates of sweet fire chicken. They informed me they only had enough for one and it would take 10-15 mins to make more. My question is, if you see you're getting low, why not start more BEFORE you run out? They're also displaying menu items that have been discontinued. For some reason, I continued to give them chances... but I'll go to qdoba instead. read more

New to the Jackson area and my first time experiencing them. It was great! My food was delicious. The Orange Chicken was very good. Still being very new the pickup window and online ordering isn't up yet, and expect a long line. But worth the wait! read more

Panda Express - Chinese Near Me - Jackson, Michigan

What a waste! Better off saying the entree is rice and the side is chicken. I seriously had 6 pieces of small chicken and the rest rice. And by small chicken it is the size of a nickel or a dime. Thanks for the rice bowl. Also the cream cheese rangoons has more batter than needed. These were half filled and not worth the grease. I most definitely will not be back to this place. read more

Needs adult supervision I love the food but management needs to get their act together. Many times my family and I drive by, look in the window and see the line and leave When we do stop in and brave the line it is clear that the main reason for the line is because the kids working there are not supervised. They all seem like good kids working hard but they are not organized, they do not function as a team and don't seem to stick to their positions. Have a manager on staff that supervises and directs the kids... The line would move faster and sales would increase. read more

Hi guys, just stopping by to let you know what a wonderful experience I had for lunch today! All of the staff was very friendly and polite, and even though you were very busy, service was quick and food was hot! I love coming here, thanks for making it another great experience. read more

I love panda, I've been eating it since I was young from the mall in okemos. This new one is new I get it but please for the love of god stop over deep frying the orange chicken. It's pre cooked, you don't need to fry it forever. Just until its above 140. Please stop ruining my favorite meal and my life. 1/18/17 To update my review. I work down in Jackson so every couple of weeks I eat and this panda location. The employees just refuse to get better and the food is almost uneatable. The service is worse. It's a bunch of kids how don't give a shit about customer service. This place needs help bad read more

The food here is pretty good. We had the orange chicken and the sweet fire chicken with fried rice. It's' not a buffet, but I do not like buffets as a rule anyway. The service was quick and a much better deal than a fast food burger joint for sure. The place was clean. Must be improving from the previous posts for sure. read more