Every single time I come to this location they get something wrong on my order. Or I order it online and it's NEVER ready when I get there. I have gotten home and missed entire entrees. Had to go back and have everything re done. Just very frustrating. The manager is hiding in the back instead of making sure her team is doing well. They are working hard but just doesn't seem like enough employees. read more

Why I won't eat here again! See picture! I tried to call over and over again that night to tell them to pull the orange chicken, no one ever answers the phone. I even tried again the next day. read more

Panda Express - Chinese Near Me - Hollister, California

The new shrimp side is really good! Shrimp was really fresh and got a lot in one side! And chicken terri was good but had a lot of fat so was okay. The chow main and fortune cookies were yummy! read more

Panda Express - Chinese Near Me - Hollister, California

Every time I give this place another try it just disappoints. The service is terrible, so much attitude from kids standing around looking at each other doing nothing. Ridiculous! read more

Fast quick service great food! Highly recommend for a quick lunch break. Go for the chicken teriyaki. They are making good exceptions for the Coronavirus read more

Everytime I come here there is a problem. My last experience was so terrible I will never come to this location agian. Placed an order on mobile and waited an additional 30 minutes for food. Tried to cancel order and they would not let me. Staff was extremely rude. read more

Seriously unhelpful employees. I was looking for something sweet and sour for my grandfather and the girl just said "we don't have that." No suggestion as to what would be comparable. I looked myself and saw that the special did in fact have sweet and sour. But she wasn't going to help me out at all. Ordering ahead saves only a small amount of time because it won't be ready, even if the order was placed 40 mins prior. It's like no one knows what's going on there. read more

Straight smacks, always hits the spot, wonderful customer service. Pretty fast too and that's a plus.

Terrible customer service. They were out of ice and after telling the staff they offered no alternative. No refund for my drink and made it seem like I was trying to take advantage when I suggested giving me bottled tea. I needed tea and they brew that fresh so it needs ice or its warm/room temperature. read more

This location is fairly consistent in the food quality and option variety. The rice and noodles are always really fresh and tasty and the entree options are always fresh and available when you order; I've rarely had to wait for an item to finish being prepared. Service is always super quick though I've had several occasions where they have forgotten some items for online orders. read more

I genuinely don't know why people complain about this one (especially after frequenting the San Jose locations before moving back to Hollister, those ones are pretty abysmal), every time me and my husband come to this location our food has been good. Only a couple times was it not fresh, but the workers were at least nice enough to let us know they'd make fresh food since it had been sitting instead of just giving us the bottom of the pan stuff. I only put 4 instead of 5 because there are times the service has been slow depending on which people are working. Shoutout to the worker Emily tho, Asian girl with glasses, we see her there almost every time we go in, and she's super fast, efficient, and pleasant attitude and remembers our orders. read more

Currently standing in line. As we ordered Brooklyn was so rude and rushed everyone. She has a very bad attitude when people needed to think what to order she would make faces and give people attitude. If it weren't for her i would give this place 5 stars everyone else is always very nice. read more

We came for lunch on 4/13/2018. The food was acceptable. but everything was soaked, in what I assume was vegetable oil. Perhaps there was a new cook that day, I don't know, but that much oil is unacceptable. Otherwise, the food was ok. read more

This place needs help. Some employees are great and others need help in the area of customer service (lee Ann ) if your unhappy with your job, find another. Slow down smile and listen to your customers don't give that assembly line feeling to the customers. Don't be afraid to fill the plate. read more

The rating here is accurate.. I just moved here to hollister and have eaten at Panda's twice, both times, the staff was unpleasant, rather rude, even though it was a different set of workers. They were rude enough that I probably will be okay not eating there anymore from here on. It's very sad read more

So poorly managed. Line out the door on Friday at 7 with only 2 people on the front line. Very long wait time every time I come in. Ridiculous. Can something be done?!? read more

Was craving panda & it totally disappointed me. The rice wasn't cooked all the way even though we waited a extra 10 minutes for it to be done. & the rest of the food was tasteless. Waste of money read more

They dont have any vegetarian options but some bland ass vegetables. Every other Panda Express has an eggplant and tofu dish as a vegetarian option. This one doesnt. They are excluding an entire population of diners. I cant come here to eat with my family unless I'm willing to eat side dishes and that's ludicrous. We will be deterring our friends and family from supporting this business until they serve EVERYONE. read more

Tuesday night I got rice Chow mein orange chicken and beef broccoli but I wasn't verry happy with the service I was treated very rude I rarely go to Panda Express I wasn't sure what to get the lady was rushing and slide the tray to the next lady she said the other lady will help you with an attitude need to improve on the service customers should leave happy not mad read more

I'm a fan of Panda. However, this location isn't hitting very high on the level of consistency with other panda expresses. Portions are smaller and the dishes seem to have a lot more juice than other places. For example; the dishes such as Kung Pao are sitting in liquid I've never experienced my plate having lots of left over liquid on it once the dish has been eaten and when there serving the food it looks more like a meat & sauce dish versus a stir fry. read more

It's nice to finally have a Panda Express in our little town BUT it's been over two months since their opening and their service is still lousy. I waited over 30 minutes for fried rice to be ready and they had over 15 orders backed up. It was terrible service in my opinion. read more

Long lines with a slow staff makes for a bad experience. Also for some reason, the food at this location does not taste the same as others, which is odd because it is a chain. read more

I enjoy Panda Express in general as far as fast food girls but the lines are always crazy which is not their fault that they are busy since there's not many places to eat in Hollister. However: I always order online to go after work and it seems like 1-3 times there is something wrong. One problem which happens quite often is the last hour of business they stop making all the variety of food because I don't want to waste but what do you expect when you have a buffet style restaurant you need to account for that in your cost as I remember one time I went in there probably 50 minutes before closing and they did not have rice or noodles... lol How ridiculous is that in a Chinese restaurant not to have rice or noodles because they don't want to cook anymore and sometimes they say they're out but they're just making up shit excuse the language because I remember one time completely different I came in To pick up my order that I've already called in 30 minutes prior and they said they had no chicken that they were out all day 10 seconds later the cook behind her house her a whole pan full of chicken how could they be out all day if they were cooking it as she speaks? It sounds like she was just making up shit but didn't realize they were actually cooking more but probably didn't want to cook anymore so she just said they were out. Today I ordered online again but had some errands to run so came to pick up the order 35 minutes later thinking that would be more than enough time since I was only quoted 20 minutes then when I get in they were really busy so I had to wait about 10 minutes to get help so altogether about 45 minutes just for them to say once again no teriyaki chicken but this time because they were making it my question is why if they have an order that is already paid for in full with the not pour some chicken aside for my order before I get there???? So I had to wait another 10 minutes by the time I actually got my food from the time I ordered it was 52 minutes this is getting ridiculous like managers don't have any training from corporate or anything but what can I do I live in Hollister and there's not many choices so my hands are tied behind my back. read more

This place used to be really good. Lately, they have been "less generous" on the food portions, for what I'm paying. The bejeing beef is good, buy has too many vegetables in it. The staff there are OK, only had one negative experience when they wouldn't honor an online coupon. read more

Officially addicted...I had been to Panda once before in Gilroy (drive-thru) and wasn't impressed. I never would have gone in Hollister, except that my boyfriend, who works in Santa Cruz, is always talking about how great it is. So, we waited in line for about 20 mins(at least... the line was out the door). While waiting you can't help but notice the freshly chopped veggies, the cooks constantly preparing fresh food...When it was our turn to order, my boyfriend filled me in on the trick of picking you side..you can have half/half, so what we get is half fried rice, half chow mien. The next trick is that they will let you sample anything you want! I've settled on my faves as walnut shrimp and string bean chicken...yum! Plus, you can't beat the price :) So for the type of restaurant (fast food), 5 stars! read more

I didn't like that when I walked in the guy at the counter was training and it seemed like everyone was on break because He was the only one at the counter and he was taking care of one customer at a time. Since he was new he didn't know everything so he would ask his co-workers for answers and they wouldn't answer him so he had to look for the manager. When he found the manager he was on the phone on a personal call. I ordered something that was not ready so the manager still on the phone ask me how many I wanted to order. Then while he was helping me more customers walked through the door and I felt bad that they were having to wait and the manager was too busy talking on the phone to help. Plus the food was a little cold. So I'm not sure if I will be back unless I'm starving and I don't want to cook at all. read more

The food was pretty good but the customer service was absolutely terrible. I went there when three guys were working after I gave them my order and walked up to the register. They had a nice conversation for about 2 or 3 minutes amongst one another before they finally looked up and saw that I was standing right in front of them waiting for them to ring me up my order. read more

We've been here a few times now. The food is typical of other Panda Express Restaurants, though I really think most of the items I've tried are rather bland. Vegetables are often under cooked (hard). I also believe the portions are smaller that what I've received at other locations. read more

Great food. This location has the smallest serving size I've ever seen from panda. The service is sooooo flow even with two people in line. I've never had to wait this long at the busiest panda read more

No offense to the staff in any way but this is a panda express that is not worth your time. If you need a fix of Asian food, go to happy cafe. read more

Silly me I keep thinking this place will get it together. Tonight they didn't have plates or bowls. Everyone got boxes for dine in or take out. Never have fortune cookies, you always wait for food to cook. They have the very worst service. It was comical about the plates and bowls I even said next time I will bring my own Tuperware. Ilise was very kind and apologized for everything. She smiled and tried to keep people happy. The rest of the staff was grumpy and in organized. read more

Line is busy and one lady on the phone taking order and one at the register,the same lady serving the food. Everyone walking thru the door is being ignored not even a "she will be with you in a second from the chefs" read more

Quick Chinese food? Not exactly. I was happy to see a different choice of fast food in Hollister. Every time we go its busy..the line out the door or to it. Not sure why they aren't prepared for the busy evenings. Most of the time the food is fine..other times its just ok. Nothing super exciting. I actually prefer the Gilroy Panda though...better food &faster service. read more

Worst experience I've ever had at panda. There was 4 people in front of us and it took them 30 minutes. The workers had no idea what they were doing and let a costumer cut in front of us even though our food was ready. After they finally gave us our food the worker left the cash register to go do something else instead of letting us pay. The food didn't taste good either. Do not recommend this location unless you want to be disappointed. read more

I am very satisfied with my visit withh this store, the store was clean, every employee was very nice, but the thing is that they're slow and they need to work on that but overall I love this place read more

For online orders.. add 30 min to to the time they tell you. 10 min till they acknowledge you.

This place is always packed 9 and 10 times and with the limited selection of restaurants in Hollister I can see why it's always packed only thing I notice is the portions are starting to get smaller read more

Finally got a chance to go to Panda Express. It seems to always be busy! But it was presumably not so busy given that I went on New Year's Day. Since few people were waiting, service was quite fast. The post stickers and Rice I ordered tasted good. Will try to come again. read more

I eat here often and love how fast and polite the employees are. Also restaurant is maintained well and always clean when I go.

Everytime I come to this location the serving size are smAll and they never have all the food ready so I always have to wait at least 10 minutes read more