Extremely disappointed with my recent experience. The amount of each portion served has been reduced to a few spoonfuls. As I'm a small eater, usually my 2 entrees and chow mein was enough for dinner and lunch the next day. Now there wasn't enough even for dinner. Plus I'd ordered a side that wasn't included, but the price was the same. Too bad they need the $ that bad to not even provide a meal. I was told by a family member that she had the same experience at another Panda location.. They've lost my business read more

Long wait, for little food! After a long wait for to go meals when we arrived at home we found no napkins, sauce, Forks, fortune cookies, then I found 2 pieces of meat and only 1 shrimp in my steak and shrimp. 6 pieces of orange chicken. While my wife had 9 pieces of orange chicken . Not the first time either. I notice when Panda's busy they skimp on product ! Not in a hurry to return If pandas busy keep driving ! Mad in Hollister, Ca read more

I don't know what's going on with Panda Express these days but lately the service hasn't been good. First off, no one there was able to translate for this elderly lady who only spoke Spanish so I gladly jumped in and helped but the messed up part was how Angel and Rhonda were speaking to her. They spoke to her with little patience and attitude. I'm not sure how it works but apparently the lady could not pay separate transactions once it was all rung up? That all together made me sad for the lady. It's hard enough as it is to come out, order and enjoy food with a language barrier but on top of that little patience and attitude from the people who are supposed to help you. THEN it got to our turn, The pictures you see are of my "bowl" this thing isn't even filled properly. Just a little scoop of expensive honey walnut shrimp, if im paying $1.25 extra for the shrimp I should at least get my f-ing moneys worth. This isn't the first time I get skimp ass servings but I sure damn hope it's the last. All these little servers need to be retrained. Hopefully it's better by the next time I come...... if I even feel like it. read more

Panda Express - Chinese Near Me - Hollister, California

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Disappointed with the location. I understand we are going through shelter in place and things are handled differently. However having the doors wide open we're insects, bugs, etc can fly in and land on the open food is unacceptable. As we got home with our food I opened the container and 2 flying insects came out of the food! Customers should still be able to order inside the location and the doors should be closed at all times cause of this reason. I FOUND 2 flys in my food not hair FYI! read more

I have been coming to this location at least weekly since I moved to Hollister 6 years ago. Almost every single order is missing the items. The employees here are the most incompetent workers I have ever seen. They are in such a hurry that they don't pay attention and double check orders. I have been shorted hundreds of dollars worth of food. When I go in I check to see what's missing but with delivery you are screwed. I never see any employees that look like managers. Don't come to this location if you are expecting all of your food. Also, they don't answer the phones probably because they know they screw up every order. read more

Well I love Panda Express and their food, the Hollister California restaurant consistently disappoints. Is the San Jose State University student I am used to having my panda fresh will prepared and served me within a limited time frame. The Panda Express in Hollister is consistently lacking in fresh food and even when I am standing in line and letting the staff know I will be ordering something that is not there it seems that they refused to listen to me. Today I noticed that there was no orange chicken, which both of my I told the staff members that we would be ordering orange chicken, it seemed that there was nobody available to make it. While I told one employee we would be ordering orange chicken, it seemed to his job was only to prepare sides. The staff were unable to have our food fresh and ready in advance. We had to wait an extra 10 minutes in the restaurant for a takeout order which I tried to tell them in advance. When I asked why there was not an employee to start creating what we wanted to order I was told they were on break. Once the orange chicken was prepared, eight minutes later, two customers behind me were served first. I was already late for my errands, and did not really have the time to have individuals who came after me served first. It seems that the Panda Express and Hollister needs more Staff. I will not be returning this summer to Panda Express on Hollister because I am tired of having to wait for food, having to wait in line, and not being served in the proper order that food was ordered. While we were waiting for our order, a woman who ordered online at 11 a.m., who's trying to pick up her order at 2 pm. The staff had not even started to prepare for order. I cannot go back to this Panda again or my blood pressure will go through the roof. read more

This panda Express is horrible. Super skimpy on the portions. Seriously an extra $1.50 5 pieces of shrimp. Service is horrible they have 1 person working the counter during lunch time rush. They didn't have half the items on the menu. And my bowl is not even half way full... Seriously the worst panda Express location I have ever been to. read more

Panda Express - 8$ for this... Seriously. - Chinese Near Me - Hollister, California

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The service is horrible, someone needs to check that old lady Rhonda! Messed up my order then talked to me like i was some child. Send her in the back, because service like that will make this my last time. Everyone else though is awesome. But Rhonda is just horrible! read more

Still one of the poorest ran Panda Express restaurants in the chain. Frequently out of popular dishes. Do not come in near closing time, as they will refuse to cook food on the menu that they are out of. During our recent visit they were out of steamed rice. Seriously, streamed rice. We waited for over 20 minutes while they cooked more white rice. Panda Express never replies to corporate website comments, in store comments to management or receipt surveys. Customer service & legitimate concern for their patrons is lacking. I get the feeling they are just being cheap. Never comped a free meal for mistakes, crazy delays or errors. Not even a reply. They don't even know you can't DM through YELP without sending a " compliment" to initiate a conversation. read more

Wow! I came by at 9:20 pm and most there items were either out or very little available. I didn't want to wait for what I wanted, since I was on the road headed home, so I choose what was available for expediency. They forgot the teriyaki sauce for my chicken, lucky I was watching. Then is was a gross, stale, and congealed. Furthermore all the chairs where up on the table, so there was no place to sit. Finally, I ate in my car before getting back on the road and notice they locked the doors by at least 9:35 pm. I saw three customers turned away because of the locked doors. Business must be good. My business is never that good that I can afford to turn customers away. I thought these were corporate stores. Maybe not since there are so many crappy reviews for this location, some empty responses, and nothing changing. Thankfully the locations I frequent in my city are well run. It boggles the mind to see such a poorly run business. So these workers/managers have no pride in themselves or their work. Working on being losers for life. Rarely have I seen such a mess. I will not soon forget and will be sure to tell people about my experience. Please don't insult me with a meaningless response Panda. There is no excuse and it is obvious there will be no resolution on your end. Boggles the mind. Ridiculous. Absurd. read more

Well I'm sorry to say that the service here is substandard. Placed an order online. Arrived right at my pick up time. Had to wait 30 minutes for my order. Tried to call in 3-times, was told that they just don't answer it when it's kinda busy. read more

Yuck. So we are in line and the lady behind the counter is cutting the chicken. Well cutting parts off the chicken and throwing it away. My husband asks "what are you cutting off" to which she reply's.."the pink parts". Sorry you are not serving me undercooked chicken. Buh bye! read more

I would not recommended visiting Hollister's Panda Express due to its major flaw of rice texture. Honestly, I think you should just drive to Gilroy for a different Panda Express experience. The employees of Hollister's Panda Express could not fulfill the simple task of a good soft decent rice. Every time my girlfriend and I order fried rice, the texture is always that of a rock. Overall everything is mediocre at best. read more

Worst employees ever! I was there like 2 days ago and they started to laugh at me and trying to make me leave the line it's very disappointing. I know I'm fat but why are they making fun of my weight. If people are gonna judge people's weight and make fun of them that's very immature I'm never in my life going back. Panda Express do something about your employees why are they rude and make people feel bad about themself. THIS IS VERY DISAPPOINTING! UGH read more

I had recently got panda with my bestfriend everything was going great untill we got home and started to eat. After we finished eating, I did any ini miny moe to pick a fortune cookie. When I opened my fortune cookie there was nooo FORTURE. I believe this defeats the purpose of having fortune cookie especially if you guys don't put fortunes in them. Sincerely, Mo read more

I've been living here for 2 1/2 years and never tried this Panda Location.After asking a few co-workers that lived here all there life I said I'd give it a shot.Glad I did,Generous portions.My order was fresh right off the pan.Even though there was a line.I didn't mind it since it was worth it.Very good staff that work fast and productive.This might be a go-to once a week. read more

With the pandemic I like that they offer a pick up option however they are taking real advantage of people not being able to see their order. I've been to many Panda locations and used to the generous portions. Today I placed an order for my family and when I arrived at home with our food we were surprised to see the tiny portions. The portions for all the meals ordered were that of a kids meal! So disappointed, definitely not worth the money. Needless to say we were jipped! Feeling HANGRY!!! read more

It's Easter And We Ordered Food For 2:30 and wasn't ready til 3:15 I ordered it 1 week in advance and they had me waiting here for more than 45min. This is ridiculous I honestly don't know how Panda Can Offer Catering when they're way of taking care of the orders is horrible. Stay away from ordering catering from here. read more

Horrible! No chow mein old rice old dry chicken and beijeing beef the stuff that was ready was old but people had to wait for rolls rice etc! Dining room is dirty all tables if i could add pics i would horrible experience read more

Panda Express - Chinese Near Me - Hollister, California

This place has only gotten worse with wait times for your food. I will only come here if I order online, which in the past has helped with not having to wait in the long line. Unfortunately, my new strategy no longer works because I still have to wait 10-15 minutes for my order when I arrive. Hollister Panda, please work on this. Hire more people and make sure they are trained and know how to serve the food quickly and efficiently. read more

Do not ever order online!!! This is what my meal looked like when i opened it. This is no where near what a double entree plate of grilled chicken should look like. They will rip you off and give less effort to online orders. Also i asked for a lot of chili sauce and was only given two... I come here all the time but this visit will be changing that. read more

Panda Express - Chinese Near Me - Hollister, California

People are nice, helpful. No attitude. Its panda so the foods... yeah its panda. You want better food go somewhere else but its panda l.

Picked up an online order, they made me wait 10 min while it sat on a shelf. And then i get home and realized i made the mistake of assuming they wouldn't forget half of the things we ordered for and paid for. read more

Half my order was missing. Came back they gave me cold food to take home. Didn't even apologize. Never coming back.

I plan on updating the review for this location in about a month or so. I went on day#2 of operation and the lines were literally out the door. Hollister is obviously starving for new restaurants. I frequent a Panda location a few times a month. I like it. It's inexpensive and quality is usually pretty good. Here's my thoughts on the new location: Service: There were a lot of managers from other locations here to launch the new location. Service was decent and friendly enough. The portions they gave were smaller than what you usually get at the Salinas or other South Bay locations. I think maybe they were just trying to conserve food with the crowd of people there. The wait was about 30 minutes from the front of Papa Murphy's to paying for my family's meal. They handed out free samples to the line waiters. That was nice of them. Food: Not so good on the first outing. The Brocolli Beef was mostly just brocolli. There were two tiny fragments of beef. The Brocolli was severely undercooked and raw tasting. The chow mein was mostly onions and the noodles were really undercooked. The Orange Chicken was almost devoid of sauce. The potstickers were very oily. It felt like it sat static in my stomach for the rest of the afternoon. To be fair, I think I got the last of the chow mein and beef brocolli before a new batch came out. I tried to protest, but they just said, "no, it's ok" and scooped up the last remnants for me. A fresh batch of each came out about three people behind me. Bummer. Like I said, Hollister is starving for new restaurants. I'm hoping to go back in a month or two and see improvement. If the food stays the same as this experience, this location won't be seeing any more of my family's money any time soon. read more

Each time I go to panda their portions get smaller and smaller. They used to give pretty good portions, but now it's just way too small.

Went Sunday about 12:30, it pretty busy. Service was really good very helpful. Restaurant was very clean and well maintained. Food was fair, not very hot they were out of about 59% of items, kinda disappointed considering this was first visit In my opinion just so so read more

I was very unhappy with the service .. very difficult . food was terrible pricing was out rages!!! read more

So I've been trying to get in contact with the management here since December 29th and they took my name and number but no call back about money that they accepted from an online order I had made when it was closed on the 24th. I would like my refund back and it shouldn't take this long to get it. read more

Came in today because there was no line. Big mistake. I still had to wait to get attention. How can people be soooo slow? Food was not fresh either. I threw away half of my beef broccoli because the meat tasted stale. Yuck. This was my last visit. I will come back once they are under new management. read more

As far as fast food Chinese goes, it's yummy! Had the honey walnut shrimp, chow mein & beef broccoli. The people were nice, the food was good. It was about 1pm on a Thursday. read more

Never been here before, but the one time I go to try it, they closed early. EARLY. They close at 10pm. But on Wednesday night at 9:36 the doors were locked and when I looked inside, all of the food trays were empty! Definitely not coming here ever. read more

Decided to give this place another chance after the health code violations. The rice was undercooked. The chowmein tasted old. The green beans in the shanghai Angus steak weren't cooked at all. The mushroom chicken didn't have any flavor. I'll stick to The Wok from now on. read more

If there was an option to give zero stars, I would. All of the workers are incompetent and clearly don't know how to do DoorDash orders. I showed them proof it was my order and then repeated my entire order to them and they still refused to give it to me because my sister had the confirmation on her phone. They still wouldn't give it to me after showing them the screenshots of it she sent me. Do better. read more

Go to gilroy. It's worth the drive. For some reason the orange chicken doesn't tast right. Something is off among other things. They need more staff durning the busier times to keep things moving. It's just slow in there. read more

Always lag if my order says it's ready at 7:00pm in reality it's ready at 7:30 ftp alv

Not really sure why we keep giving them another shot. Each time they leave something out of our mobile orders. Tonight they left out all of the meat of one of our dinners, an entire entree (my son only eats orange chicken, so no need for rice or chow mein), and one of the sides. Luckily I checked when I got to the car and found this before we drove all the way home. On top of this, the prices are up and the portion sizes have gone down. For our family of 5, it is roughly $65 to eat here. I'm over it. Thanks but we'll be going for real Chinese food going forward. read more

Emily (Manager) and Ivan (Assistant Manager) are absolutely amazing! Extremely fast while working and always efficient :) The panda team is awesome :) food is always delicious and cooked to perfection :) kids are always welcomed here and it is good for small groups to come and eat together. They all are very nice when you want samples because it all looks so damn good! And if you are not sure what you'd like they are more than happy to suggest something based upon a few questions like "do you prefer sweet or spicy? Or a mixture?" I love coming here :) my guilty pleasure and my cheat day food when I am working out and dieting. They have a wok smart option for combos also! So you don't have to feel as guilty when indulging :) read more

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Its 847pm this Panda closes at 10 and they dont have a good selection at thier counter. I wonder if the store owner knows or even cares. Almost forgot the employees were packing up food from the counter to take home at 847 over an hour before the place closes. read more

It is so frustrating when a d's family makes plans to have dinner gets the family in car drive to the restaurant to find out they are closed. So the store hrs posted on the door say 10pm and the website says 10pm. Sign reads open doors are open yet we were stopped at the door by the manager yelling we're closed. That's so not cool. Thanks for nothing read more