The manager Jose Olivares is an exceptional up person - there was a minor issue but he was empathetic and went above and beyond to resolve the matter. Not only did he make the situation far better for my daughter but he made me a loyal customer to this location. I appreciate his leadership and wish him the most success read more

I was disappointed when we order a family meal for six people. We paid about $70 and you would think there would be more care in our order! The food clerk was more concerned with trying to UP SALE us than actually addressing our concerns, fortune cookies, napkins, plates and utensils. Then she got to the point where she wanted us to pay before she had our order fully prepared however she was the one doing so. This lady, Isis was was more concerned with taking our money than carefully filling the order to the point that she became dissatisfied that we were checking the items requested. To end this ordeal, we paid, and she placed the large cardboard carry out box on the counter on what appeared to be a puddle of soda. I had asked for a towel or napkins, explained that she placed the box on a wet counter, in fear the carrying box would rupture and she tells me , oh we don't have any napkins! Really? She couldn't assist with a cloth or something? No! I strongly suggest some intense customer service training! read more

Bad service on the food, Some of the food and vegetables has already expired and smells bad. read more

Panda Express - Terrible test. - Chinese Near Me - Hesperia, California

Ashely, is a terrible server! The person next to her serving was great, the plate looked with good portion. Ashley in the other hand served the bare minimum. I don't expect a plate served to the top just a decent portion. Terrible employee! read more

Went through the drive through today and I have always asked for beef and broccoli but only broccoli no beef. Today she says "We'll do our best because it's already mixed" well okay that's new but it's fine.... I just got home and I feel like she went out of her way to pick the meat out. I literally can't eat beef but I got a box full of beef. lol thank you to the Hispanic fair skinned girl at the drive through with glasses for doing your best . Please see the picture attached because I'm not even being sarcastic. It's okay tho I'll go out of my way to go to the Panda Express on bear valley. They're a lot more pleasant. read more

Panda Express - Box full of beef with two pieces of broccoli - Chinese Near Me - Hesperia, California

I have to say to the Corporation that they have truly ruined my experience in Chinese Food! Your portions are very small, the food is very dry, no sauce at all! The chow mein was so bad, cold, cabbage hard, no sauce the fried rice was cold and dry, this cost me 27.00 and they gave us no extra sauce to moisten this dried out minimal amount of food! Goodbye Panda read more

HORRIBLE SERVICE! They take an hour to give you your food every time. They don't get your order right. They are extremely slow!! Do not come here unless you want to wait forever for your food and want to waste time. Food is cold and tastes old. They are rude and act like their incompetence is your fault. Do not come here, go anywhere else! Canes is across the street. read more

The worker was rude. I arrived a bit early for my pickup at the drive through and was told to come back. They acted as if they can't put my food in a box until the time the app said. If I was to get there and order the same thing from the drive through I would have got my food at the window no problem. But I tried to make it easier and order ahead but that made them treat me as if I couldn't be helped until the computer said so. Very rude and dismissive the way she was. Plus the online service wasn't working and I couldn't even order using their new year promo. read more

our food was old and reheated multiple times basing on the crunchy exterior and chew insides I strongly beli doordash would hold a standard but this is trash barely etible read more

LOL Came it at 10:19 PM says they close at 11 they said they were getting ready to close which was 40 minutes from closing and they had no food items available but egg rolls, broccoli beef and barley anything else not even rice or chow maine :/ read more

Completely messed up my order! They should repeat our order to verify they got the correct order.

We have been to this location in the past without problem, unfortunately today we got home with our order and discovered three orders of wontons were so overcooked that the cheese inside was completely gone. Then noted the steak and the steak and shrimp entrée was also overcooked to the point of being burnt. Interesting part is we called up to the store and talk to the manager who seemed to be rather indifferent about the situation it didn't see a problem. Very unfortunate where customer service has gone these days, we won't be back read more

Whenever my daughters have a craving for Panda Express, this is the one we go to in the high desert. My youngest is a big fan of their orange chicken + honey walnut shrimp + chow mien all the way. My eldest also likes the same, but sometimes she'll change it up and get Beijing beef instead of orange chicken. I myself will get teriyaki chicken + string bean chicken + chow mien. Love their teriyaki sauce! What I like about Panda Express is the bonus of the 3rd entree item if you do the survey. Most recently, they changed the way they offer the bonus of the 3rd entree item. The only issue I have with the latter is the short length of time the customer is given to return and use the bonus... I think it's 2 weeks now. Also, customer has only two days to complete the survey otherwise it's lost which has happened to me a few times now. Maybe give the customers a little bit more time to complete the survey and use the bonus gift. Staff is usually pleasant. Prices have gone up, but what hasn't. Restaurant is spacious and was clean. If you happen to be on your way to or from Las Vegas or Mammoth and you feel the urge for some Panda Express, swing on by and get your grub on! Happy Panda'ing! read more

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Avoid this location at all costs. This is my 2nd time trying this location because I thought maybe I got a bad batch last time. Nope. The orange chicken has a strange mildew smell and weird taste, the broccoli beef meat was grey looked old as heck and smelled old. Couldn't even eat the broccoli. I ordered chow mein and half the noodles were just cooked noodles with no sauce. I don't get how this place is open. read more

No one answered the phone in an hour. Kept redialing and still no answer. Got to restaurant where it was slow! Owner parked in handicap parking- not cool! Standing in line while the manager yelled out about termination of 2 employees to the owner. No one ever said high or anything to acknowledge customers were there. I was 2 in line and waited for nearly 10 minutes to order my food by yet another employee that never said anything to me. The food was crap at best. The flavors where not there n noodles and rice tasted n felt like foam. Btw teriyaki chicken doesn't come with teriyaki sauce, got my food home to find grilled dry chicken. I won't be back! I strongly suggest anyone else thinking about going here turn around and look for something else. read more

I had a horrible experience at the bear valley in apple valley location next to hawaiian bbq, they had a hair in my food and didnt want to replace it. They gave me small portions and the meat wasnt fresh (which had the hair in it). They pulled me aside so no one would hear me and still didnt offer to change my entire plate. I got fed up and tossed the food and left them a bad review on yelp and survery. I am already sick and eating food that has someones sweat gland oils, yeast and bacteria isnt what I need to spend 21$ on. The cook also had no hair net. They treated me like I was the problem. So i went there cus i had gotten blood drawn and needed food because i had not ate at all. I was so upset i wanted my panda, so i decided to pay my lyft driver 10$ extra to take me to the panda by my house. (Main street and Escondido in Hesperia) straight away u can see in the review pictures they filled up my plate and food was fresh. I didnt even tell them anything about the other panda because i went through drive thru. Thank u for caring about your customers. read more

Panda Express - The panda im comparing this one to, this is the nasty bear valley location who didnt want to replace my food - Chinese Near Me - Hesperia, California

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Told us it would be a 10-15 minute wait for the broccoli beef, so we didn't order it but we proceeded to wait behind a car for 15 minutes so that they could get their broccoli beef. Why not pull that car forward or tell us that the car infront of us ordered it anyway? read more

I don't understand how you can mess up rice. Like thats the most basic and most requested item in Panda Express and it's raw and crunchy. Fire the cook read more

Panda Express - Rice so raw it didn't even expand yet. Taste like they wet it and put it in the bowl - Chinese Near Me - Hesperia, California

Brócoli wasn't cooked rice and noodles had no flavor the meat tasted kinda funny rice had a few hard parts the only good things were the shrimp and that's it read more

Panda Express - Brócoli Build Your Own Bigger Plate - 2 Half Sides - Chinese Near Me - Hesperia, California

5 stars because for fast food it was good. The food was fresh and hot. The place clean and the staff friendly. read more

Small 1/2 scoop portions. If you speak to them in Spanish then they'll take care of you. Mushroom chicken was pretty much just mushrooms and celery but taste good. Black Pepper chicken taste really good. Noodles were bland. Not coming back. No thank you. read more

Panda Express - Sad place. - Chinese Near Me - Hesperia, California

Nothing to say! my first job was at a fast food restaurant I was trained this way.. "If YOU won't eat it, DON'T SERVE IT"! read more

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havent been here for at least a year. was disappointed in various areas. I ordered after waiting a longtime behind a family of 3 kids and an adult. when they were served the counter person decided to rearrange foods without acknowledging me. I gave her my order and went to pay. Now the cashier decided to reload some drinks before cashing me out. When I got home, found that what I had ordered was not correct. The orange chicken was without its orange taste. the substitute they gave me was too spicy to eat. overall my experience was not good and it's the last time I go to Panda Express. read more

Today I order chow main and brown rice and mushroom chicken ~teriyaki chicken man the brown rice was so dry no taste to it !!! and there not giving me the right Portion of noddles too to save them money there was rice under my noddles to make it seem I'm getting my portion BUT I didn't !!!!!! get the right amount !!!! of noddles it was more brown rice !!! I'm Not going here any more ! read more

Lilly/liliana needs better customer service Food is good just need better customer service read more

Of course Panda comes on to DM them. Telling me they will replace my order that was $20. Great right? They only sent me a $10 gift card. When I complained again. They wanted proof of purchase ‍. Seriously, you don't believe your customers?? So, I attached the receipt and still no replacement of my entire order! Over two months now. Funniest part of Pandas response is they only have quote "one super human for 2500 locations" (review DM messages) Both of my complaints, with two proof of purchases have been ignored. Avoid going during COVID. Food is raw, especially the meats and veggies. The Quality of the food is tasteless now, not the same. They increase their prices for less qualify food. read more

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Today I am giving Panda Express in Hesperia (1-star) ! Nothing the workers or cooks did because the food was delicious! Apparently a retired veteran with a valid blue military identification card does not qualify for a military discount! If your going to give a discount to military, all retirees should be honored! It's beyond disrespectful to dishonor at the register and embarrassing to say the least! read more

Ughhhh ... I was starving too! Was banking on this place... But nope! First off I got here around 11 so they've been open for a hour and had no brown rice! Told me it would be over a 40 min wait ... I should of left then but nope ordered a plate with two meats and one bowl and the meat was gross and stale , white rice had hard pieces in it! Never again read more

I've been here a handful of times. The establishment is very clean and always nice. The fried rice is so dry! I don't understand why it's SO dry. I got beef broccoli and I got 2 pieces of meat and a lot of broccoli. The broccoli doesn't taste like the usual broccoli. I won't be going back. I didn't like it. read more

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I feel like chain fast-food is extremely polarizing. All I can say is that Pepe, the manager and chef, treated me very well and the food was on point. Obviously I can't speak for everyone but after riding the Panda for decades this location at the moment I ate was pretty damn great. To top it off Pepe brought over a side of Kung Pow Chicken (for free) while we were eating because it was not available during the selection process. Your mileage may vary however that was a great experience that I still think about. read more

Update: Panda contacted me to make things right and even sent me a letter apologizing for our experience. The customer service of Panda in terms of the company greatly exceeded my expectations and for that I wanted to update my review and add another star. I really appreciate how they made me feel like a valued customer. The only reason that this is only a one star upgrade from 2 to 3 stars however is because of the location itself. As I said previously this was my favorite location of any I've been to, the food is usually amazing, like impressive for being fast food. We've gone back two more times since the last experience but the food just isn't the same, did they change management or staff or was I just getting lucky? The items are either mostly veggie or all meat, the rice is super dried out, and even the meat itself is rubbery and overcooked. Twice in a row now we've had food like this and I can't get my head around it. We were coming here consistently since September without any complaint against the food. I hope they figure out the cause of the change and fix it, I really miss the good Panda! read more

you should eat here because it has very good orange chicken and chow mein for emma the 8 year old. fortune cookies are included. read more

This place gets worse every time we go. This time we ordered the family feast and all the "large" containers were 2/3 full. They used to be full but it's gotten worse and worse. Not only did they not fill the order, we had to wait 15 minutes for them to give it to us, even though we ordered ahead of time with a pick up time and showed up 10 minutes after that. That's 25 extra minutes for them to not even give us as much food as we ordered. read more

Panda Express - Food containers aren't even filled anymore. - Chinese Near Me - Hesperia, California

I went through the drive thru about one week ago. Service was great. Most food was very good. The exception was the large egg rolls. They were darker colored than I usually get. I tried them anyway. They tasted terrible. The taste was a combination of old cooking oil and burnt. There's no way the egg rolls should've been sold. They should've been thrown in the garbage. They were the worst egg rolls I've ever tasted. The person who cooked the egg rolls needs immediate additional training or shouldn't be cooking at all. read more

You guys would make money if you opened on time or your employees showed up on time. At the drive through at 10:10 and employees are barely showing up. You would think since an employee saw me at the drive thru someone would answer... nope. Way to run a business!!!! read more

Corporate! If you are listening fire the management and get a new team. The East of the crew needs some Serious training. I will not be back. Terrible place. read more

Food portions are terrible, soda has no syrup in it and the staff is very rude! Hate coming here ....

Don't eat here folks. I unfortunately had to file a complaint with the environmental health department today. I was there for my lunch hour and found some kind of worm/caterpillar on my broccoli. Although they gave me my money back they didn't give me a full refund. And the guy didn't at all seem concerned that their food is contaminated. They will be hearing from the city soon. read more

There was hair deep inside my daughter's plate.And my food was old(cause it was so dry, the vegetables were disgustingly dehydrated) never again will we go back!!! $30 wasted. read more

Omg I am livid. Yelp really needs to let you leave 0 stars because this location deserves nothing more. Horrible service horrible management. I don't expect much from Panda Express but they really set the bar low here. The manager Gaby was rude and left me waiting 30 minutes in the lobby while she tried to resolve my issue. No apology, no updates. read more