Second time in less than 2 months they have run out of rice. Huh? Not near closing. Middle of the day. So after waiting a ridiculous amount of time in the drive thru you are stuck in (there's a curb so can't get out) you are forced to eat something you don't want. Rice. Chinese food. Helloooooo. Also they always forget to give you a straw and they try to talk over you while ordering. Ugh. HH needs a decent Chinese food option. This is not it. read more

It's food like any other Panda, not real Chinese, but not bad Chinese either. There is a worker there that is super flamboyant, but he is really enthusiastic and it is inspiring, so customer service is great. read more

If you are ordering online you might want to make sure they have the food ahead of time. We ordered two fried rice with our meals waited the twenty minutes and drove over there and was told that there was an hour wait for the fried rice. They had a contact number for us but didn't even have the common courtesy to call and tell us this. read more

Customer Service Skill retraining is needed! I walked in and stood there for a good 5 minutes without any of the 10 employees acknowledging me! I am sorry you hate your $8/hour job but quit if you are so miserable!! I walked out after 5 minutes, I will spend my money elsewhere! read more

The food is delicious and I've never had a problem with customer service, but the drive through can be soooo slow. Sometimes you just sit there before they even take the order. Idk if they're short staffed or what but it's very annoying when you're hungry. read more

I got to the drive thru pretty late so I know that the food might be limited. When I started ordered, the girl on the mic, Jasimine, was really nice, and before she made sure my order was complete, she kept checking to make sure they had what I wanted. She was really nice, and the food was really good. It hit the spot. read more

So I've never had a problem before, but I'm currently in the drive through and I've been waiting for 40 minutes. Yet no one told me anything about waiting on food. People literally backed up and left. We had 5 cars behind us. It was awful. I asked for a refund and left. They didn't even offer to still give me my food even though I saw it being made and packaged, sitting there. I even asked what we were waiting for and I got told different things. One thing even just takes 2 minutes to make, as told my the employee. Awful. And I saw about 5 employees just walking around. read more

horrible food service. placed a mobile order and it wasn't ready to for another hour after the given time. when I came thru the drive thru to pick it up about 10 minutes after it was supposed to be ready, they told me that it would be a 25 minute wait for teriyaki chicken because the car in front of me had a big teriyaki chicken order and then when I came inside to ask why the mobile order wasn't already ready, the manager told me it was a 10 minute wait so I waited. Then when I finally received the order, one plate was missing fried rice so I went back in to get it and they gave me a box of chow Mein instead which I didn't realize until I got home and when I called to complain, they hung up on me. worst Panda Express location I've ever been to and I will not be back and I do not recommend anyone else go either. read more

The food was good but being in a military community I think it should offer a military discount.

I haven't traditionally eaten at Panda Express until recently when I gave the Harker Heights location a try. They must be operating under superb management currently because I have been eating delicious meals here a few times a week now. So delicious. I had the sesame chicken for lunch and I'll probably have the Shanghai Steak for dinner. This Panda has it together. Sorry chic filet, you're going to have to do better to get my money. read more

Food was delicious, my ex said he liked it more than Taiwan Dragon and it's a lot cheaper than Taiwan. So if you have not tried Panda Express I suggest you try it and judge for yourself. read more

Was just there today. Or attempted to be. Went at 10:45 and still closed! Sign says opens at 10:30.

Manager Julio and his associates Shea Rose and Deserae were amazing. Loved their high energy to serve me and my coworkers today!

Despite the amount of poor reviews me and 10 others came in a large group here and had no issues. We were all served very fast and the portions were very well sized. The employees were friendly and the inside was very clean. read more

I used to eat lots of fast food and Panda Express was always a favorite of mine. I had weight loss surgery about 5 years ago and my eating out had slowed considerably due to not being able to eat a lot of food at a time. Well today I thought I would stop and get Panda Express and was very disappointed in the change. For one thing it was pricey but I was like okay well you get good sized portions as I recall. Then he handed me the food and I was thinking what the heck... when I opened it the to go tray is quite small and the portion size was lacking!!! You might think I would think this a good thing because of my surgery but for nearly 11.00 I would expect to get a fork, a cookie and a decent sized serving. A letdown when I could have went to any other place and got a better value for 11.00. Come on you think your customer aren't going to notice being cheated? This used to be a place I would give a five to. read more

My husband and I visited this restaurant for lunch. Our server Yubel G. greeted us as we walked in the door. She was courteous and asked if we wanted to sample any entree. After we sampled an entree, she explained that we could get a side of rice, brown or white steamed, and noodle or vegetables. I asked if I could have half brown rice and half vegetables and she served half of both sides. She was very respectful and patient as we made our selections and checked out. The food was excellent, the tables and counters in the restaurant was clean and the fountain area was well stocked. We definitely will visit this Panda Express again! read more

I love Panda Express, but this location is shit. Me and my boyfriend visited and we stood at the counter for 15 minutes before someone came up and said "hang on a minute" and continued to talk on their cell phone. When she finally came up she said "what do you want?" Kinda rude but okay, everyone has their days.. we gave her our order and our portions sucked. Food was cold, burnt and nasty. Never coming back to this location. read more

For what it is, it was just okay. Brilliant idea though, close the drive thru when short staffed. I had to go inside, in the rain to get food. People were trying, everyone was trying. They need a tip jar. I felt for the guy over the wok (grill) omg he was whipping out the food! He knew what he was doing! Everyone was pulling together to do what they could and they were slammed! Now, as for the food! If you are asked "is it spicy?" and there is a pepper symbol on the label, then its spicy. Don't say, "no, its not spicy!" by far, biggest complaint! read more

The food is always so good and freshly made. We come here every other week and the service is always great. We had to wait for the chow mein to be cooked since they ran out, and the server gave us a free drink while we waited. read more

Their customer service SUCKS, very slow and rude service. Been here more than once giving them more than one chance but I'm disappointed every time. Not coming back again. read more

I used to love this place but it went downhill. This is another place that has bad customer service and they also get your order wrong. Portions have gotten smaller, ordered walnut shrimp and i received crumbs with hardly any shrimp. Called to complain and the manager said I had 3 days to get what they forgot to give me. 3 days?!?! What if i dont want to eat chinese again? This place is horrible and the customer service sucks just like popeyes. read more

I used to like this place quite a bit. If I was craving Chinese, I could just go through the drive-thru and pick some up. However, the last couple of times I've went, the food was just okay and make me feel sick afterwards. The food is all right though sometimes it's really salty or tastes like old grease. I've had the craving to get more of the food since it's good more often than it is bad, it always upsets my stomach. If you're willing to take the risk, the food is okay at best. read more

First they were a couple minutes late opening up their store, then they tell us they don't have anything made. 30 min later, my husband finally got fed up with them and went inside to see why it was taking so long. Everyone who walked into the store after us had food, while we were the FIRST to arrive still waiting for them to bring our order out. This is unprofessional and management needs another look at to fix this simple, but irritating problem. I don't see us coming back purely because of their service. Giving us a large drink to make up backed up time does not compensate for the lack of service and professionalism at this location. read more

Absolutely disgusting. While we were there a kid choked on his food and got sick. The lady who works there was VERY rude. The poor man (I assume the dad of the kid) was trying to clean it up and the lady (loosely used) was yelling at him. I think her name was Erika. I asked what the big deal was and she said SHE was the "GM" and that I didn't need to worry about it. I WILL speak up when people are A-holes EVERY time. It was JUST a kid. read more

Always enjoy Panda Express but today we ordered food and it was just awful. My husband and I both ordered the beef and broccoli and our broccoli tasted rotten. The sauce from the beef and broccoli made the rest of our food taste bad. Hopefully the next round is better. Kind of disappointing. read more

A nice clean place that has a drive through worth the ride from ft hood

I asked for a bowl of rice and shrimp, with a medium box of mixed veggies; not a shrimp and vegetable bowl with a side of veggies. Otherwise the food was good, but my experience was disapointing. read more

TRAPPED in the drive thru for 45 minutes to get some teriyaki chicken. Finally get to place my order and they don't have any so I have to wait 8 mins. Instead of having me pull up they make the long ass line of people trapped behind me wait too. I get my chicken and guess what... NO TERIYAKI SAUCE!!! How is it teriyaki chicken with out the key ingredient?? I wouldn't be nearly as upset if it wasn't called panda EXPRESS!!! Foods good though. read more

We used to like this food. Today we got an orange chicken and chow mein bowl. The chicken was a tiny dried out piece of chicken surrounded by batter. It was truly awful. I spit out the first bite and then broke open other pieces. All bad. So I tried the veggie spring rolls. Not hot and tasted like it had some spoiled shrimp in it. I threw it all out. Last week I was in line for 45 minutes! Two big trucks got so frustrated that they drove over the curbs to escape. Too bad I couldn't. The food then was not very good either. I quit! read more

Garbage. Sad to know the actual person we were going to complain about as well as the service was the manager, store number 1715, manager Jasmine B. As customers we were told we can't get teriyaki chicken because they don't have anymore for the day (an hour before closing) and the store does have more but it's for the customers for tomorrow?!?! Ummm what?? Because it's popular and other customers need it for the following day. Ummmm what? What about your customers today? Jasmine handled our food, drinks, and money with the same unwashed hands, and of course she wasn't pleasant because "managers" aren't supposed to be so cordial and friendly or accommodating. Safe to say we won't be visiting ever again. This business' quality of service and food has been on the decline for awhile I guess. Maybe when we are an hour from closing we should start asking so what do you actually have left??? Come on guys, get it together. I'll be posting this on yelp and Google as well since that's what is used the most in our town! Thanks! Sorry not sorry. read more

Just ordered at the drive thru at this location for the first time: they left a whole entree out of our order. Paid on receipt.

If I could give no stars I would. It took over 20 minutes in the drive thru to get my order. When I got to the window finally (keep in mind there were only 2 cars ahead of me in line), the cashier took my money and then I watched her go and handle the food, scooping it into containers. When I asked her if she had washed her hands after handling money before handling my food, she states she had not. I asked her if she though that was sanitary and she was very confused. I asked for my food to be remade and another woman came to the window and stated it was standard practice. I tried to call and speak to the manager and the 2nd woman at the window was the manager. She made a ton of excuses, understaffed, training videos, does not know the rules, confused about what they should do and my favorite was she stated other customers had complained as well and she directs everyone to respond to the feedback on the receipt. When I asked why she didn't take it up the chain, she said she could not. Don't eat here, someone will eventually get sick due to their lack of following food handling basic standards. read more

If you want a nice dose of food poisoning head on over there. If you're still considering going---eat at your own risk. Who cares about the customer service and variety of food if you're going to pay for it later! read more

Worst customer service! An hour before closing time and we couldn't get a single employee to listen or focus on taking a food order. The employees were too busy entertaining each other than complete the simplest of customer service tasks. They could use some adult supervision. read more

so agree with the the reviews. The food is less than average and the service is awful. if you want something quick, it's not even the spot t go to. Take time and order from another place to go to one of the fast food restaurants in the area. They need to train their employees on "good" customer service as well. This is one of the spots to eat at your own risk! read more

Food is so gross had fried rice with teriyaki chicken the rice is mushy and disgusting I hate this place with a passion

Walnut shrimp was good and so was the rice but my ragoons were burnt been here twice its best to go not during a busy time of the day. You end up with burnt food. read more

The extreme slow service and lack of efficiency reflects poor management. I'm not the one to write a review, but it's the slowest fast food you will ever experience. Been there a hand full of times, never again. Save yourself the wait and drive to multiple restaurants for each of your family members no matter where in town as it would be faster than this Panda. They are consistently slow. Walking in or going through the drive thru is like traveling through a time machine, once you get your food... the outside world has moved on and it's a new world that you can't recognize. "Great Scott!" read more

The food is great, the service is okay, but the wait time is ridiculous. All 3 times I have went through the drive thru there it has been at least a 25 minutes wait. The other day I sat in that line for 55 minutes! If it weren't for the curb blocking me in, I would have jumped out of line. read more

Nija L was an awesome associate! She was attentive right away, offered me a sample, and packaged my food. She also suggested several items and I obliged. She is an exceptional employee and an asset to your company. My food was fresh and hot. The Shanghai Beef was tender and the Teriyaki chicken was moist. I could tell everything was fresh Everything tasted wonderful. I will definitely come back to this site, especially since there is not a Panda Express in Temple, Tx. read more