Portion sizes are an absolute joke. My small entree had 0.85 ounces of steak and a total weight of 3.7 ounces for 7 bucks. That's not even enough for a toddler. Reaching out to them is useless as you get zero response. read more

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Great Service and very friendly staff. Im from a small town without panda and always love coming to this panda when Im in great falls.

Not the best Panda I've been to, but the food and the service is good. Store is mostly clean and well kept.

For the third time recently at night they don't have the items on their menu this 120 minutes before they close its absolutely bs 898878988888888888889ii88888 read more

Danita b is not good at her customer service job, cut me off when I wanted to add more to the order so I drove to the window and was told I had to go back through the line. read more

Not only did they get my order wrong, they didn't put my son in laws order in our bag. The food I did receive was horrible. The chicken was fatty, rubbery and tasted old and reheated. The rice was clumped up and dry. The person that took our order said they wouldn't have brown rice for 10 min and then charged me extra for white rice! I ate As much as I could stand, about 6 bites. I did not feel well the rest of the evening. I do not recommend this establishment. read more

Actually not a bad price for a big portion I always get the angus beef $1.50 up charge and beef broccoli. Lots of food pretty good tasting for a little over $9.00 plus a fortune cookie that's never right. No indoor dining right now read more

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Walked up 5 minutes after the dining room closed. Lady said place an app order. Tried to place an app order and they already shut down app order for the night. Called back and explained to the person on the phone that we couldn't do drive through because of being in a large vehicle that could go through drive through. Refused to allow us to place a phone order and also refused to allow us to place an in person drive through order. Horrible customer service. read more

This place is so hit and miss. Sometimes it's alright, sometimes it's awful. The staff in the driveway are always rude. The food I received today was undercooked. The veggies were raw. The chow main was dry and had no flavor. I usually love going to Panda but this location is just awful. read more

Panda Express - Chow mein with orange chicken and string bean chicken - Chinese Near Me - Great Falls, Montana

Each time I order I'm desperate. Should learn my lesson at some point. I have never had good food from any of their franchises.

Poor service, quality of food subpar. We were very disappointed and will not be going back.

Food is great bc i mean it's Panda, but the line is always too long. That isn't the issue tho! It's the fact they always close the lobby. Never seen a business do this outside of covid. This causes the lines to reach into the streets and also i do door dash so whenever i get a request from here i have to sit in that line. Simply won't be door dashing from this location anymore. Open your doors. Door dashers don't want to wait in like for 30 mins when their orders are ready to grab and go. read more

I like it lol. I've seen some reviews that say it's "mall crap" and "not real Chinese food" but guys... ITS NOT SUPPOSED TO BE. Expecting REAL Chinese food from Panda is expecting a juicy burger from McDonald's. Cmon guys... it's FAST food. Stop expecting so much out of it. PS: their teriyaki chicken is delicious. Stop expecting so much from fast food. It's not healthy, it's not supposed to be, it's not high quality because it's not supposed to be read more

We went for the first time today after finding out from some friends that it was finally open for business. I ordered the Mongolian steak, I believe, which is a premium item ($1.25 add on), fried rice, orange chicken a side of the cream cheese wontons. The steak item was very tasty and served with mushrooms, asparagus and onion. The orange chicken was dry and mostly flavorless. Total bummer. The cream cheese wontons were overdone and the sweet and sour dipping sauce tasted like orange Shasta cooked down. It was cloyingly sweet. They get you in and out within minutes which is nice because the lines are long but it has a drive through you could use instead. Not really impressed. The food is rushed and with the doors constantly opening and closing, the dining area is cold. read more

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Food is just ok. Service is good and prices are reasonable. The restaurant is clean and well organized.

I'd almost give this 4 stars as they did nothing wrong, it just is what it is, fast food. I've eaten here 3 times in the past 2 weeks and it's the same story...it's fast, friendly, clean, and inexpensive. If you go expecting high end dining, you'd be slightly disappointed, but honestly, it's really good Chinese food. The orange chicken is really good and the workers are exceptionally polite (and doesn't seem forced). Really good experience. read more

The place is always out of most items went there last night had 4 things to choose from last time I drive clear across town I'll just go here when I'm out of town this store is horrible read more

THE WORST PLACE EVER, terrible service, nothing was available, the servers were actually dumb, there main food source was not even available, it took them 20 min to cook food. DO NOT GO HERE, I PROMISE YOU ITS NOT WORTH STOPPING HERE. read more

The Best Wok has no competition. Employees were yelling at us and rushing us to make a decision. The two Asian ladies were being rude while the other employees seemed to stand back and apologetically look at us in understanding. Horrible food. Hands down. Will not be back and I suggest going to the Best Wok. Do not waste your time and money. read more

Yuck. Back east this is what we call "mall crap." noone in their right mind would consider this real chinese food. It wasn't busy today when we went, but the guy taking our order acted like he had 100 folks behind us. We were basically rushed through and the guy was hyper as hell like he was on speed. Im sure he was just being upbeat....but we basically blinked and we were done. Hardly had a chance to think over our choices. The noodles were dry and mostly vegetables. They were somewhat undercooked as well. The rice is basically white rice with a few veggies tossed in. Its also kind of unappealing to see them deep frying the stuff right there. Sorry, maybe I'm being snobby....but back east, your food is cooked to order and not mass made and dumped to your plate from a pan. I tried to tell my husband this was gonna be crap. Now he knows better. read more

The food is good just the customer service is bad there's a female that was supper rude and has a bad attitude she shouldn't be working somewhere with people. If she can't give common courtesy to anyone I was with me friends and she was supper disrespectful and over the top with her behavior. Supper uncalled for in a work environment and I expect more out of a fast food joint that severs people complete disregards for anything. In my opinion she shouldn't be working there with customers her name was Laila and she needs be be replaced or fired read more

Orange Chicken.....shut up! Love it. Service is great at this store, you can tell most of the employees care. It is fast food...but tasty and well priced. Not sure there is better Chinese food in Great Falls? read more

Trash portions. Filled 90% of the box with the sides and left a tiny corner for the actual order. Horrible business. This is my first experience here. Will not be coming back. read more

We always have a great experience here whether that be through the drive-thru or dine in. The food is always great and the service too. The military discount is always great. (: read more

I really loved this place til yesterday. I usually get really good customer service at this establishment but not yesterday. I made sure to check her name tag and it was Laila. I can't imagine how many customers they lose everyday she works. She decided to be so disrespectful that I didn't even want the food once I got it. I'm just every disappointed because I wasn't even being disrespectful in any means and she still decided to act like I was a literally piece of shit. read more

Had relatives come to stay from out of state the week of Thanksgiving. My sister's husband and son went here for lunch and liked the food. They both had rice and chicken dishes. They were home about 30 mins before they both grew violently ill. They were so severely sick, it lasted a whole day. They slept the entire next day from being up all night ill. I called the manager the next day and told him what happened. He thanked me for my feedback. Something dirty is going on in their kitchen. Be forewarned! read more

Normally I enjoy eating at a Panda Express; however, the one here in Great Falls is definitely not up to standard. Went in today during lunch hour and once again no veggies were done, both bathrooms were out of order so no place to wash our hands. Employees said they have a place in the back to wash their hands??? Not sure I believe that. Also paid the extra $1.25 for the honey walnut shrimp which I generally don't mind doing...except today they were all Luke warm and soggy. Yum. read more

These people don't have a clue what good customer service is. They must have poor management because that's usually the breeding ground for such awful workers. This is the third time in a row I have had problems with these guys, and each time it has gotten worse. Three strikes you're out! I don't expect much when I go to fast food but I do expect politeness in return and if you screw something I am more than understanding if it's acknowledged and handled. Let's just say McDonalds has dealt with problems better than these guys. I went last Friday to get a mobile pickup order for my family and it said it would be ready by 4:28. I purposely got there about 5 minutes after that time because they don't usually have the order ready at that time which has always been fine with me, it's a family order. So I pull up to the pickup window and tell them I'm there for a pickup order. The guy tells me it's not ready just yet but they can give me my drinks and they will tell me where to go at the window. Cool, I had no problem with this. I pull forward, girl at the window gives me my drinks and tells me to go park. I asked if I needed to park in a specific drive thru pickup spot and she said no, just park as close to the building as you can. So I did. While I'm waiting for my food, I was going through my emails and before I knew it it's 4:50 and no food. So at this point I'm thinking no biggie, it's probably on the pick up table inside. I go in and check and no order. There was nobody dining inside at this point and I tried to get the attention of one of the 7 employees that were there asking if someone could help me please. She looks up at me, doesn't say one word and turns to go back to what she was doing. That is not okay. I have worked service industry and even if you can't help you should at least acknowledge the customer and tell them someone will be right with them. I think to myself how rude but maybe she's new. I ask again if someone could please help me and this time three of them look at me but continue doing their jobs, not one of them said someone will help you, nothing. At this point, I'm super frustrated because I've already paid for this order, it's almost 5 and no one will help me figure out what is going on with my order. I ask again and this time my mom voice comes out. Again, two of them look at me and say nothing and FINALLY one of them comes to help. He appears clueless when I show him the order on my phone so he goes and looks at receipts and can't seem to find the one for my order. He asks another guy and nothing. So I tell them just refund the food and charge for the drinks because this is ridiculous, my food isn't even in the process of being put together. I then had to wait for a manager so it was about 5:15 before I got out of there. No one ever told me what happened to my order by the time I left. That whole situation would've turned out a lot differently had they at least practiced very basic customer service. Having worked in the service industry I am very familiar with being short staffed and the hiccups that all too often pop up BUT those are not reasons to stop being professional! I suspect it started at the pickup window and something happened to the slip for the rest of the order and I would have been more than happy to wait for the food. A simple "someone will be right with you" would've changed the whole situation. This is the WORST customer service I have seen but not a first for this Panda. It's a shame because the food is usually good but I won't be back. Like I said before, pretty sad when even MCDONALDS has better customer service! Moral of the story: "How can I help you?" and "Someone will be right with you." Give them a try, they just might improve your business! read more

The atmosphere and customer service was overall nice, however, the food was not hot and the serving size for the price was not rational. The Kung Pao Chicken was not spicy and the Chow Mein has huge chunks of hard vegetables that were not properly cooked. To add, this is my third time coming to this location and the food has been cold each time. read more

We went here shortly after the restaurant opened. I have never been to Panda Express before so I wasn't sure what to expect. The women who greeted us shouted our order back at us, so loudly I couldn't hear the other people working the line. The balance of entree to rice ratio was way off (3/4 of the container was rice) and all the food that both my husband and I ordered was flavorless. I grabbed us both unsweetened tea, and it was in fact sweetened. I am not sure if they were working out the kinks or if this is how it always is? To be honest, I don't want want to go back to find out. read more

Food was terrible!! Everything was barely warn, which I found odd because the girl had the thermometer out and kept putting it in all the food. Staff talks to you at 100mph speed. Won't be back!! read more

I will never go back! The menu indicates at least 6 choices for sides. All they had was chow mein noodles and fried rice. The rice was cold and bland . . . no flavor. I got the broccoli chicken, not much flavor and only 3 pieces of bite sized chicken. We already had our food when my husband noticed that the food service workers were NOT wearing gloves while dishing up the food. I saw 2 employees at the garbage bins changing the bags without wearing gloves. The water in the ladies room was very, very cold when I washed my hands, making my hands hurt. I filed a complaint with their headquarters, still waiting for a response so that I can tell them the full story. read more

Okay so I'm not a fan of panda but it beats having to cook on some nights so we were excited to finally have another fast option in town especially with drive thru. Wellllll.... It may have tasted like any panda Express and was decent BUT we've tried it 3 times since it opened and have had tummy aches EVERY single time we have eaten there. I typically don't after eating at other pandas. Maybe because it's new and they are still getting the hang of things but won't be coming back here for a while or I'm desperate and don't want to walk out of the car in the snow for food lol its more of a convenience than anything. What a bummer read more

This is THE WORST PLACE TO DEAL WITH PERIOD! We work for door dash and the orders are never ready and they are rude to the dashers everytime and it took us and hour to get an order today bc they kept lying and saying they would bring out the order every ten mins till. Then I threatened to call the manager bc they were being all nonchalant like it wasnt a big deal this order was an hour later. I wouldnt give them any stars at all but you have to give them something so u can add a review and this one female that works there that is Hispanic is the rudest of all of them. Not a nice play to eat or even order from as they pick and chose who they want to serve! NO STARS NONE HORRIBLE SERVICE HORRIBLE!! IM REPORTING THEM TO THE REGIONAL MANAGER!! read more

Foods great, staff is friendly, and always clean. I come here pretty regularly and have had very little to complain about. I'm giving a four star only because I've gone through the drive thru twice and they have forgotten one of my entrees. I recommend going inside to make sure nothing is forgotten and it's usually faster than the drive thru. read more

It's fast food, I don't expect gourmet but I do expect to at least receive what I order and pay for. I ordered broccoli beef and literally only received broccoli. NO beef. Pretty disappointing. read more

I was laughing super hard with my friend and the drive through and I was not trying to be loud and one of their employees called me a child and said if I wanted to be like that, that I should go to McDonald's. Rude. read more

The orange chicken is good, but not enough sauce. I wish there was the ability to order extra sauce. Fried rice is on the dry side.

Not as good as SPOKANE. Disappointed, but then again this is Great Falls.......... Maybe try again next time I'm in town. Or maybe not read more

I have never met or experienced such terrible customer service than I did while eating at this location. My family and I occasionally will go to Panda Express and the food here was so bad. I work in customer service and try my hardest to be nice to others working in customer service so my server had no reason to be rude. I believe her name was Pauleena and she made the whole experience terrible, giving me attitude and being very sassy with me for no reason. read more