Why does it say Delivery if you can't get it delivered? Makes no sense, maybe remove the false advertising

This just irritated me because it wasn't even busy. She put so little and was scraping every bit. This is more like a bowl than a plate. I just drove 5 hrs and I'm too tired to argue. I'm not surprised this panda has bad reviews. They give you so little . Oh well. Not going to return here so. When you order a plate, just make sure they put the appropriate portion because they're going to cheat you. read more

Panda Express - Chinese Near Me - Gallup, New Mexico

Back at panda Express love their food fast and very good. Orange chicken and teriyaki chicken is my favorite.

The food is as expected from a fast food chain. The customer service was outstanding. They actually got my delivery order wrong and remedied it quickly with some extra food. Kudos. That's why the 5 star rating read more

Panda Express Gallup New Mexico. As usual the employees were friendly however I went there to eat. That being said I ordered the specialty shrimp can't remember the name an extra dollar 25 for the premium entrée, then I ordered the chicken and string beans can't remember the name and steamed rice. The to go container appeared to be a normal size until I got to my hotel and noticed that the large portion for the rice was large as expected and the two portions for my two entrées were ridiculously small. If I had a tape measure I would say the portion spots were 2 1/2 x 3 1/2" wide and the food barely exceeded the top of the bottom portion tray. The steamed rice was very dry , to the point of being hard. I suppose I can't blame this particular store for the small to go container. read more

Panda Express - This an average sized plastic fork, note the entrée portion size - Chinese Near Me - Gallup, New Mexico

The food was good. My complaint is the tables were all dirty and they didn't have ice in the coke machine. We asked for ice and they still hadn't done so when we left. Could have been short staffed not sure. They had 8 people working. Please take time to clean the tables. read more

This place is very clean, and steady with business but not overwhelming. Pamela was friendly, offered for us to sample anything and was very quick with our food. We had our 3 year old with us and she ended up spilling water; Pamela helped us wipe it up and was so kind about it. My sweet fire chicken wasn't quite ready, I was told 6 min and then they'd bring it to me, but I probably waited about 12 and had to ask the cashier for it. Not a big deal, all the food was fresh and tasted good. read more

The food and service were good, it was the restroom that was deplorable. First, it had no lock on the door. Second, the toilet was full of waste and stuffed with toilet paper. The toilet did not flush. Third, I went to at least wash my hands for dinner and there was no soap. I did go out to the cash register where my husband was paying and told the young man about the bathroom situation. I told him that I would be using the associate/employee bathroom and he handed me the key. I know that he didn't have to do that but I appreciated it so much. read more

I don't know what's normal for Gallup New Mexico, but I can't believe that this is normal, and I can't recommend eating here. First, let me explain what isn't going into my two-star rating. Facility cleanliness looks good, and price is good. The food is standard Panda Express, and that is good. Nothing is wrong with this place from a basic operational standpoint. However, that's not enough for me to put up with rude staff. It took almost 5 minutes to have someone make eye contact with me when I arrived. Then, the cashier and I had a misunderstanding over my change - she undercharged me $0.29 because her change dispenser wasn't working, and that confused me. It happens, but I was completely respectful about it throughout. The cashier didn't like being told that I was confused (those were my words: "I'm confused".). She became impatient with me and the 15 seconds I demanded from her, but I acknowledged that she was right and thanked her. She gave me an eye-roll. It wasn't a nice eye-roll either. It was a "this is a waste of my valuable instragram time; how are people so stupid compared to me?" eye roll, followed by marching off to whatever super-important Panda Express worker task she had to do next. Lady, if you're reading this, I have a doctoral degree and at least 30 units of advanced college-level mathematics coursework under my belt, including three semesters of calculus, differential equations, econometrics, statistics, vector geometry, statics, and a couple others that are 40 IQ points above any coursework to which you could even gain entry. I'll be that you don't even know what half of those course titles mean. I'm also twice your age, run my own business that I built, and manage all of the accounting and operational issues that come with that - something you know nothing about because I was in college while you were still in diapers. Seven years before you were born, I scored 750 on the mathematics portion of my SAT. Yeah, like I said, I was confused when you gave me $10 change in all $1s while I was expecting $9.71 in change, but (1) people way smarter and more educated than you can get confused, (2) even if someone isn't way smarter and more educated than you, you're still not better than them. And just to put the icing on the cake, I ordered a small "tea", for which I was charged $1.90. The menu lists all small fountain beverages at $1.90, but tea from the fountain is listed at $1.70. She overcharged me anyway, and walked away forgetting to give me my cup. Maybe she was having an off day. But for now, two stars due to poor customer service. read more

Don't stop here if you're traveling and have kids. The women's restroom was blocked off for employees only and they refused to let me use it to change my baby's diaper. They also didn't have any high chairs so I had to hold my child in one arm while trying to eat with the other. Unfortunately the food was also not great. The rice wasn't cooked all the way and the entree didn't even taste like Panda Express. Overall, mostly just highly disappointed as a parent who couldn't take care of their child. read more

The Lobby is closed, so drive through it is. I've been in this line for over 45 minutes and I haven't even ordered yet. It is UNREAL how slow this is. If I could review zero stars, I would read more

I don't understand the negative reviews. Quality consistent with the rest of the chain. Ordered 5 Flavor Shrimp and Orange Chicken. I thought the Orange Chicken was over cooked. My wife liked it because it's crispy. read more

Panda Express has amazing food. There orange chicken and honey sesame chicken is amazing. The honey sesame chicken is made just right with the right amount of seating and cooking. I come here every week on fridays and couldn't ask for a better meal. read more

Worse customer service..doesn't even deserve my one star. Me and my husband were having lunch, my husband was wearing a Mexico cap. A gentleman approached us with racist remarks. No employee made an effort to escort the gentleman out of the premises. Gentleman was pretty loud and hard to miss. We didn't get to enjoy our meal. Very disappointed!!!!! read more

Food was bland and expensive for lunch - almost $11 for one meal!!!. Took it to go and they didn't even include a fork or chopsticks, and no napkins either! Totally ridiculous! Won't be going back! read more

Super slow drive thru. Average service. Food was not special at all. Just a styrofoam container of carbs and sugar.

Horrible horrible horrible. They never have anything ready . Even when it's slow we go in and every time we have to wait 15 minutes for our food . This place is for people who want something fast when they don't have much time and it always fails . read more

This is the third trip in a row that I was disappointed. I will not be returning. I ordered the honey walnut shrimp and orange chicken and the steamed brown rice. The servings, besides the rice, was so incredibly pathetic. Maybe 5 tiny, over cooked, sour pieces of chicken. The shrimp was delicious, but again, maybe 4-5 small pieces. The container was over generously filled with old, oddly smelly brown rice. I had maybe two bites but was afraid of getting sick. Rice left out and not prepared/stored correctly can be hazardous. The tea, which at one time was my favorite tea around, was gross. No ice, and tasted like it was made last week and sat around. I hate that tourists and visitors to our town are being subjected to this kind of food. Horrible representation and careless. For the amount of business they receive (there is always a line in the drive up and the lobby always looks busy), you'd think they would put more effort and care into their food. Blah. read more

Last time I go there. Rude service , poorly cooked food and dirty restaurant. Don't bother with this poorly run franchise .

Food was yummy, but the tea dispenser was empty. The girl who checked us out never smiled or said thank you. No TP in the restroom.

We have eaten lunch here many times as we're passing through and the food is always really fresh and good. Today also, the stAff was friendly, and it was really clean. We won't go any where else. Try it! read more

Dinner tonight was not what we expected. After finding 3 hairs in 2 different plates... I called asap to report my findings. Lady instructed me to bring back the plates and food to receive a refund. As we arrived the lady gave me a hard time about a $15 refund for 2 plates. I work for customer service and to give such a hassle for $15 is plan Ridiculous! If I could rate this Establishment I'd give ZERO stars! Not professional at all?! read more

For such a busy location...really slow...no baby changing station and the bathrooms were not stocked up

I like panda express as much as the next person, but overfried foods are hard to eat. Why would they screw up their signature dish by doing this? I've visited twice and it's still overfried. read more

I enjoyed the chicken and mushrooms and also ordered a chicken egg roll. The one given to me was actually burned black!! I asked for one that wasn't burned and she asked if I wanted a spring rolls and said no, I'd like a chicken egg roll. They were all burned!! Why wouldn't you make another batch instead of serving burned food?! read more

We stopped by for dinner and everything was great. We were greeted by a friendly staff immediately. We ordered 2 meals and everything tasted fresh and just as good as any other Location. Unsure why this place has bad reviews read more

Caught a quick lunch here while in town for work. The food was okay. However, the spring rolls were terrible. The server made no eye contact through the whole serving process, which was awkward. Majority of tables were dirty, but the bathrooms were clean. Toward the end of my visit an attended did start to wipe down the dirty tables. Same attended thanked me for stopping in and wished me a good day. So if anything she gets a star added to this review. I probably won't be back to this particular Panda Express. read more

Waited 20-30 mins in drive thur without anyone answering. Then waited at the drive thu window another 15 min with no one comming up saying ANYTHING. Then had to wait for my order curbside . This place is terrable service. read more

Super slow service in the drive thru thought it would be super fast they take 10 for 4 spring rolls and two fountain drinks and they gave me a sprite instead of a root beer read more

Easily the Panda Express I've ever been to. The service was great and the food was moist and had nice sauces that you don't normally get enough of at a fast food chains. Not to mention more flavorful than I've had at any other place I've been to. They even made my mixed vegetables into something I Wanted to eat. Highly recommend. read more

Very busy Sunday afternoon. Tables needed cleaning & trash emptied. We didn't get our fortune cookies, so I asked and employee seemed annoyed and kinda pushed them at me. Food was good. read more

Matthew G was an amazing outstanding crew member, probably the best I have ever seen at a Panda Express restaurant ever. He was really enthusiastic about his job even though we were a family of 5 driving transnational from Minnesota to California with picky tired children at 10:20 at night, just when the store was going to close. He offered samples, greeted us, asked how we were, and most of all had a smiling face while doing it. If anyone deserves a raise, It's Matt. To be honest all of the good reviews here are probably when Matt was on shift and the bad ones were when he wasn't. Thanks for the good experience Matt!!! read more

ill start by saying that I love Panda Express, eat at one 3-4 times a month. while traveling through Gallup we noticed they built a stand alone unit right off the highway. Stopped there for a quick lunch. first thing we noticed there was hardly any food on the line. We ordered and were told they would bring our food out when it was ready. 40 minutes went by with our coming up to the counter every 5 minutes to check before we got our simple order. We were not the only ones several other customers asked for their money back and left. There was not a manager in sight. We dealt with 2 apathetic counter servers who could care less. My question for Panda express is why would you build this nice facility and staff it with these type of untrained and unsupervised people. Oh by the way the food was sub par. read more

Just waited ten minutes are the counter without so much as a " be right with you" totally ignored. No excuse for that kind of customer non service. read more

This place shouldn't even be called Panda Express! The workers were rude and they seemed like they didn't want to do anything! And the food wasn't cooked right. I'm never coming back to this location! read more

The restrooms have brown water from the toilet and sink water is yellow :/ the drive thru line takes forever

seriously slow service, waited in the drive through lane for 30 minutes and finally was told I had to wait another 8 minutes for the teriyaki chicken to be done, well, 15 minutes later and still no food, the line is so far backed up behind us that I feel bad for everyone else stuck in this line. would NOT come here again. but on the bright side, they tossed in 3 egg rolls for the wait, so maybe 1.5 stars? read more