We absolutely loved the customer service at Panda Express, especially because of the amazing experience we had with the cook, Theo. My brother and I walked in right before they were about to close, completely STARVING, and instead of turning us away or rushing us, Theo went out of his way to cook fresh food just for us. That kind of kindness and effort is rare, and it honestly felt like he truly cared. The food was delicious, but what stood out the most was how he treated us with patience, generosity, and a great attitude even at the end of a long day. He didn't just make us a meal, he made our entire week. This Panda Express deserves 5 stars on yelp. read more

If zero stars was an option thats what I would give this place. I typically love Panda Express put the service was horrible, food tasted bad, and the staff wasnt helpful. Told us that they would make more of the side we wanted so we waited 20 minutes and they never even started making the side. Management needs to crack down on this place HARD! read more

I went through the drive through tonight and was greeted kindly by Odette. (Not sure if I spelled it right.) The Honey sesame chicken wasn't available and she helped me figure out what I wanted. She was super sweet and funny. Super amazing staff in general. There was also another girl who I had a few words with. She was very respectful and kind but sadly I did not get her name. Never have I EVER had the service I had tonight anywhere else. 10/10 read more

This phone was all right but it did make me sick. Will not go back the only thing I like was to craft it Punch drink

Excellent customer service Friendly employees. Delicious dishes to choose from Rapid customer service read more

Panda Express - Chinese Near Me - Dothan, Alabama

Where is the chicken. It had been several years since I've been to panda express so I decided to stop for dinner yesterday. They had a new menu item bourbon chicken, so I gave it a try. it smelled delicious and to be honest it tasted good. But the only problem is it was a lot of rice and very little chicken. I wish I had taken a picture. Still hungry Shrink-flation read more

We made an online order over an hour before closing. When we got there 30 min before closing at designated time, the door was locked and they had the lights off. After letting us in, they had NONE of our food,refused to cook it and refused a refund! So now I'm out almost $50 because there's no option for refund on the website. read more

Went for Sunday Lunch after church , I ordered the 2 entree with steamed rice and wontons , drink the. Portions are small on the entrees, I would eat there quit often the portions were more. I got the walnut shrimp and the mushroom chicken and maybe got 1 spoonful of each entree and a lot of rice The soda fountain they only had 3 choices all the others the caps were off. I'm guessing not working I got coke and it tasted like Diet Coke apparently they had the two hooked up wrong . Very disappointed. read more

First time ever eating at a Panda Express. Next time I'm in the mood for Chinese food I'll find a traditional Chinese restaurant. I ordered the beef & broccoli with fried rice and crab rangoon. The fried rice was greasy and didn't have much flavor, the crab rangoon didn't taste like it had any crab in it at all, and there was plenty of broccoli but very little beef in the beef and broccoli. My sister said her low mein was nasty and dry from sitting under the heat lamps. She did like her sweet & spicy pineapple chicken and the orange chicken, but over all the food wasn't worth the price. It's not a restaurant I'll ever be eating at again. read more

I placed an online order and had to wait 45 minutes for noodles. The clown in the kitchen started cooking the noodles after I had waited 35 minutes (there were only 2 other customers the entire time). The rest of my order sat on the counter getting cold during the excruciating wait. Disrespectful and lazy service at best, bordering on stupid and hostile. read more

I bought the large plate and the Orane chick, Beijing beef, Chow mein and fried rice all these had no flavor and bland. Very disappointed. Usually Panda Express is solid. I literally threw this in the trash. Probably Bill Gates fake synthetic food!! Will say friendly workers read more

Ordered online. They didn't even start making my food til I got here. Been waiting 20 minutes already. It's already paid for, there wasn't a reason not to have it ready. I have no idea what it tastes like but won't be coming back. I got my food, finally, after watching those who came in get theirs and sit. The food tasted okay but some was cold. She said sorry, they were busy. There was more workers than customers. Not a happy customer. read more

Might want to skip the Beef and Broccoli. Vegans out there can rest easy knowing there were no cows harmed in the making of the beef and broccoli I was served. When I showed the manager my order and asked where my beef was she said oh that's our portion size. read more

Panda Express - Beef and Broccoli. - Chinese Near Me - Dothan, Alabama

I've been here 4 m-5 times and EVERYTIME they give these little small scoops of a portion in my 2 entree plates. They are really stingy with their food. My assumption is because it's family owned. I've been to a lot of Panda expresses from California to here, portions were never a issue. I can spend less at a 5 star Chinese takeout restaurant and get more food, better quality, and worth the money I spent. I'm very disappointed to spend a great amount of money here only to get a plate full of vegetables and small account of meat. Including the small amount of lo mein to go with it. I've brought the problem to their attention every time and all they say is yes, that's a serving worth. As if they measured it. Like COME ON, every Panda I've been to they scoop and fill up your To-Go box with plenty of food. I only go because my 12 year old loves Panda Express read more

The food is excellent and the customer service is impeccable, will definitely be coming back.

We ate here about 6 months ago and had a HORRIBLE experience. Today we deceived to give it another try. Wow!!! What a difference 6 months makes!!! This is probably the best Panda Express I've ever been to now! The Managment is amazing, helpful and kind! The food was fresh and hot! Everyone working there (and this was 45 min before closing) seemed happy to be there and was super helpful! read more

I'm a big fan of Panda Express over the years... This one being new probably has some adjustments to hopefully be made. The chow mein noodles are undercooked and bland. They are also missing the best beverages... Sobe variety drinks (Yumberry) and the Panda Passion Iced Tea. I was excited Dothan was getting a Panda, but not so much now. Having the drive thru is a nice touch though! read more

Panda Express - Chinese Near Me - Dothan, Alabama

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I can't even describe how disappointed and angry I am with the food today at Panda Express. I ordered the upgraded Beef and beef with broccoli. Both dishes had 3 small chunks of beef in total and one of them was pure grizzle. Nothing we got was good not even meh. It was just something you would find in the dumpster. Never going back and not letting friends and family eat there. read more

Stopped on today 3/19/21 to grab a quick bite via drive thru. Ordered and paid and was told "we are waiting on the Orange chicken if you pull into a parking spot we will bring it out to you." Pulled into the spot and waited. Almost 20 minutes goes by (I'm already in a rush) so my wife goes to see what the hold up. Orange chicken is ready but they forgot to make the plates. Fast, fast, hurry, hurry make the plate. Get back to the car and the sweet and sour sauce wasn't closed completely and spilled all over everything in the bag. I realize that they aren't true oriental cuisine but at least take pride in what you do. read more

Mushroom and chicken with fried rice and spring rolls. Pretty good for a fast food place. Also has a military discount! read more

Panda Express - Chinese Near Me - Dothan, Alabama

Placed a mobile order at 6:36 pm. Was told to come to the counter at 7:10 for my food. Upon arrival was told they never got my order. After searching the computer for 5 minutes, it magically appeared, but of course, now they need to cook it. It's 7:30 and I'm still waiting in the parking lot for food. read more

My favorite Chinese food chain restaurant!! So happy they came to Dothan! Super clean brand new building. Everyone was very nice and they helped me quickly. Highly recommend the orange chicken and honey walnut shrimp! read more

Absolutely worthless, I've tried to order from this place 4 times in a week. The operative word is TRIED. Even the cars in front of me attempting to purchase food here couldn't buy what they wanted. The "menu" is just a wish list, don't bother, let them tell you what they could be bothered to cook. Always out of half of the entrees. They stop cooking at 6pm, if they're out they refuse to cook more. Ask for the district office phone number and they will not provide it. Put in a complaint and you'll get the same canned form letter response no matter what the problem is on the official website. Don't waste your time, Great China and Oriental Express are close by and they'll actually sell you what you want! I honestly think this is a Breaking Bad situation and I just don't know the code words to get drugs, cause they obviously aren't cooking FOOD. I am convinced that if the kitchen caught on fire the staff would undertake heroic efforts to ensure that food didn't get cooked ACCIDENTALLY. read more

Clean, fast and fresh. Customer service was an A+. The lady at the window was both friendly and helpful. She packed us with enough napkins, utensils and sauce for the whole family without being asked to. The Spring Rolls were crispy, fresh and tasty. Chow Mein was full of veggies and well cooked. Kung Pow Chicken was fresh, tasty and spicy. Recommend. read more

Very commercialized. Prices are high for the quality of food. Food was not hot and had been sitting for a while. Not worth it to come back. read more

Out of fried rice at 1:00 during lunch hour?!? Come on. Orange chicken was so freaking hot with spicy pepper had to throw it away. Ugh! This location is hit or miss at best. Definitely consistency issues. read more

This was my first experience with Panda Express and it will be my last. I went in at 2:00 and was ignored at the counter while the employee took care of her drive through customers. Then when she finally came over she kept stopping to take a drive through order. The food was terrible because it was so dry from sitting under heat lamps for too long. When I asked for fresh food I was trying leaves it would take 10 minutes. Do yourself a favor and skip this place for lunch. They are understaffed and the food is so dry and not kept up regularly. read more

I love their shanghi angus steak and honey walnut shrimp along with chow mein. I am not crazy about any of their varying rice options....I would give their entrees a 5 star and their chow mein a 4 star and rice options 3 star. The reason I gave a 5 star rating here is because I really love all of their entrees I listed above along with their grilled terriyaki chicken and I love the service I get through drive through. Its the fastest drive through in Dothan and only competes with Bojangles drive through service. read more

I usually just get a bowl with fried rice and honey walnut shrimp. Most recently, I tried the honey sesame chicken. It was good, but the meat to rice ratio is off. You end up with 6 pieces of chicken (which are small) and a whole lot of rice. I like rice, but for what they charge, there should be a little more meat. read more

Tried to feed family with 20 dollar family meal apparently online only and a dysfunctional app supersedes customer satisfaction very disappointed read more

It took 15 actual minutes to get thru drive thru . Two cars holding on food but they stated they could not pull them forward to a holding location so all 4 cars behind them were stuck. read more

I was a big fan of panda express and was very excited that it came to Dothan. Me, my husband, and our kid's went and ALLof our food was cold and not good at all. Very disappointed at this Panda Express read more

Waited 40 minutes for my food. I was told it would be 12 minutes. Not impressed with this location. It's always something, whether it's a stocking issue, long waits, or worms in the broccoli. Never coming back. read more

I enjoy the food when I'm in a hurry and need some Chinese. This place always delivers on taste and texture.

This was my first time ever going to a Panda Express. I went at lunch hour, and was expecting the food to be hot and fresh. I was very disappointed. I got the honey walnut shrimp with a side of chow mein. The shrimp was soggy and cold, you could tell that it had been sitting out for a while; and the chow mein was dry and really didn't have no taste at all. I do not think I will return after seeing reviews with similar issues. read more

The one in Dothan has a fast, friendly young woman working the drive-thru. All I ordered was a chicken egg roll, which was tasteless, and the filling had the texture of something pre-chewed, an order of cheese rangoon which was very salty cream cheese with a slight hint of chive. The Coke I ordered turned out to be diet Dr. Pepper (I think). I think this place has turned me off to Chinese food for awhile. read more

Over priced for 2 table spoons of each selection and a plate of noodles or rice and I do mean your plate will be NOODLES or RICE. It will not be a plate with a good portion of what you ordered. The food taste if it was cooked by a 2 year old with no sense of taste. read more

Truly poor service. Long wait times, under staffed... complete chaos each and every time I try to eat here. Enterprise is way better.

While I'm glad we finally have one in Dothan, the menu is always the same, and the food was cooked oh I don't know, maybe hours ago, maybe 30 minutes ago, who knows? It's ok, that's about it. read more

I really love this place but the past couple times I've been the food quality has been HORRIBLE last night I got the orange chicken beef and broccoli and chow mein ..the only thing edible was the chow mein.. every single piece of orange chicken was so incredibly soggy and soft..there was only about two pieces of beef in my beef and broccoli and the quality of the broccoli was terrible.. I was so disappointed I spent 11 dollars on this meal read more