I stopped in for takeout & used an online coupon I'd received. The restaurant looked clean, staff were friendly & accommodating, even having some greens made fresh for me. I'd never tried their teriyaki chicken or broccoli beef, so I got those on a bigger plate along with the super greens, 1/2 rice & 1/2 chow mein and one of each of their sauces. My coupon entitled me to a free small appetizer and I chose the veggie spring rolls. Everything was fresh & tasty, especially the spring rolls, which were hot & crispy, even after my drive home. However, I was shocked when I only received a small container of the greens. Because that was an entree dish, I assumed that since it's a relatively inexpensive entree, (compared to their other choices) it would be the same size as their smallest greens on the a la carte menu - a medium sized container. I definitely won't be making that mistake again! read more

Only 2 people in line ahead of us and we placed our order. Meanwhile they start filling up containers of food and piling it up. Our food is sitting there getting cold along with the gentleman ahead of us. After no clear signs of them stopping to check us out, we leave along with the guy in front of us. Second time we have had bad service here on this trip. read more

I'm not sure what's going on lately but I'm very disappointed today. I grabbed my food to eat at work, now I'm sitting here looking at my food that's all vegetables and hardly any noodles and no chicken with my string beans. My daughter got a medium chow mein and all vegetables hardly any noodles either. So how was this meal worth $26. It's not so I definitely will be getting my money back tomorrow. Now I need to door dash myself some food to eat because there's no way I can eat this. read more

Panda Express - Not sure what changed on the rice but it was very plain, no flavor at all. Everything else was good. - Chinese Near Me - Casa Grande, Arizona

Arrived at 11:30 am 05/05. No food up to be served for our entrees. Mushroom chicken and Kung pow chicken. Didn't know when that would happen since they were working on a catering order. This is not the first time we had to wait for food to be prepared. We left and went elsewhere. Staff not helpful or apologetic. read more

Went to Panda Express again. once again very impressed! Manager was in back cooking and I believe another manager was on the front line also very impressed they worked well as a team and had fresh food constantly. line was all the way outside but not one single employee panicked.Food was perfect, service was perfect! read more

I don't understand the customer service at panda. I received a coupon for a free entree because the last time I went to panda, their rice was totally undercooked, imagine having a mouth full of pebbles. The coupon was for a free entree, so I tried to exchange it and asked them to put the entree in a bowl. I don't mind paying for the rice, and she wouldn't do it. So I asked for chicken teriyaki, and I'll get a side of rice, and she said they don't have it. Just depressing. So I left. Thank you for the experience as it's now on the bottom of my list to go for a great meal. read more

Me and my family DoorDashed some panda since our other favorite restaurant was down so when we got the food we were so excited and ready to dig in yet to find hair everywhere in one of our plates, not one not 2 but 5 brown pieces of hair . We were so disappointed and still hungry because we barely touched the food so now just because there was hair in one plate , we don't know how much more there is , so we didn't eat the rest so now we have no food to eat for the rest of the night !! Horrible experience never going back read more

I understand it is busy but the employees are highly lacking customer service skills. read more

Panda Express - Chinese Near Me - Casa Grande, Arizona

Very delicious! Made low mein noodles were made fresh and so was the orange chicken! They have a new mushroom chicken that is AMAZING!! They were clean and helpful! read more

If I could give negative stars, I would whenever we ordered our food. The lady that was making the food ignored my daughter and with a huge line told us to send our daughter to the back of the line because the person making the food forgot she was there read more

I literally just got home with my food to find they didn't include the terriyaki chicken in one of my 2 meals. Here's the kicker. That's not even the dish we had to wait to be made. Are you serious? Where was the breakdown that one of my items was just completely missed altogether? Unbelievable. read more

Panda Express - Notice the gaping spot where the teriyaki chicken was supposed to go... - Chinese Near Me - Casa Grande, Arizona

These people are the most stupidest in the world. Food is right in front of you. They can't even give you your serving correct call back and I talked to a manager manager sound that like if he was high on crack, recommend not to go. read more

I purchased a plate tonight and am was so disappointed when I was home and opened my plate. I ordered broccoli and beef. Literally the whole thing was shoved with broccoli with THREE pieces of beef...Three. If I wanted just a side of broccoli I would have ordered that. If you were out, why not just say so? I could have picked something else. read more

Panda Express - Chinese Near Me - Casa Grande, Arizona

Very bad customer service. Only gave me three extra pieces for a bigger plate entree, so I went back to show them and they justified it by saying it was because it was in a bigger size box. read more

The restaurant is dirty! The glass has fingerprints everywhere and there was about 6 tables that were not occupied but all of them dirty. We ate outside because we expect that to be a bit dirty. It was not that busy and there seemed to be plenty of employees. read more

Food safety is questionable when they stack up the teriyaki chicken into a pile and the top portions, which we got of course, were cold We didn't even eat it because it was just too cold - everything else was fine, but that's a concerning practice for sure read more

My wife likes eating here and I tell her that's nasty... With that being said, this panda express hits differently. Not sure if I went there at the exact time all the food was cooked or they were really on there game that day but it hit different. Not saying i'm a panda express guy but may try this location again. Clean, staff friendly and that family deal kept my family of 4 cost to a minimum. read more

This place has grown on my daughter who is super picky when it comes to food. Service is fast. If you want a sample they will let you. One this super amazing is we went in toward the end of the night and witness just how much they clean. They even clean underneath the tables- think like where people put their gum . I thought it was amazing since many places do not even think about looking there! As always the food is good and the portions are exactly what Americans like, hefty! read more

Panda Express - Chinese Near Me - Casa Grande, Arizona

Made the mistake of stopping here for lunch. Servers were surly, food was disappointing. If you enjoy airline or hospital's bland food place this is for you. If you like tasty Asian, don't bother with Panda. read more

Disgusting food. Got food poisoning eating their lo Mein and orange chicken. Sadly there is no decent Chinese restaurants in Casa Grande.

This location is another solid example of a correctly run franchise. Clean inside with friendly employees and fresh food. Exactly what you would expect. However there are two things to note; they can get extremely busy at night, like wait forever busy. Secondly this location has no drive through. read more

This is the worst Chinese Food I have ever had they make it look good but has no flavor and fatty meats and they have the nerve to give customers small amounts of food stating the manager said they need to cut back on the amount of entree 1 spoon only and give as much rice and noodles to fill the bowl or plate this is unacceptable prices have increased and we expect enough food for the cost we pay Do Not Patronize this place. read more

Wow, the disrespect I just had was beyond me. I had went online and ordered food for my big family right? and when I got there no hello or good afternoon nothing. Anyways,I get my food and I head back home to everything being wrong. So I called and they had said I can head back over and they will re-make it for me. This middle age woman starts to yell at me for coming back and asking for the right order and she THROWS all the food at me, and continues to use the same containers for my original order ( the correct order) and I asked again for her to use different containers and the whole time she is having to remake my order she's just running her mouth off to her coworkers the whole time. This is not how you treat people and you will be hearing from my lawyers about this one. read more

Panda Express on the corner of Pinal Ave & McCartney there was MAGGOTS in my steamed vegetables. I took photos. I'm concerned because I ate this food but also when I went back to the location they were rude and unprofessional about the situation. They offered a refund but informed me it would take a month before I received my refund which is unacceptable. EVERYONE if you eat at Panda Express on Pinal Ave & McCartney you are warned that you'll be eating MAGGOTS as a side dish! read more

Where do I begin? Kids were standing on the counters next to the ordering station and the place was just dirty! When I placed my order, the employee taking orders not only got the side dish wrong but the main entree wrong as well. When I informed the staff it was wrong they dumped all the food that was plated back into the warming trays for other customers to have. They said "when it's a smaller mistake they will put the food back," but that was my entire plate so who knows how many times a day that happens. Then my husband ordered a "bigger plate" with 3 entrees and they left the 3rd main entree out and charged us for it. Debating whether or not we should even eat the food we just paid for. read more

Why would you send out a meal that's Postmates with no utensils???? No soy sauce???? This place is obviously inconsiderate of their customers. read more

Waiting outside for them to open at 1030 for them to say that it will be another half an hour until they open as they were all sitting down the whole time. Unacceptable. read more

I had ordered online but when I went to pickup they said my ordered failed even though it had come through on my bank. The said I had to either go home and order it on the computer again then go back or they will give me nothing. No reimbursement at all but I guess it is okay because the manager said he was sorry. read more

Best food for Chinese other than PF Changs Always hot an tasty. Love it. Live their app I order online an its ready in like 10 minutes read more

Definitely will be going to the location on pinal from now on. They closed at 8 but at 7 they had barely any food left. They also cleaned out the tea container so there was no tea. They forgot my extra sauce for my bowl and when I went back in they had the extra sauce in a panda soda cup. I understand having rushes or being busy but until closing there should be food and tea. Not much of a service if there isnt any. Needless to say, my craving went from a 10 to 0 real fast. read more

9/4/19. Soooooo slooow tooonite. Usually ok 3 little girls on line don't know what they were doing. Kept looking at each other-what to do????? Line really back up read more

Terrible service. The food was meh. I rarely eat at any Panda Express, as I find the quality of the food to vary, from location to location. It's too hit or miss. Today while I was traveling back to Tucson from the Phoenix area, I decided to eat here because I wanted to give my Chihuahua some teriyaki chicken as a reward for being my awesome travel buddy. The experience was unpleasant enough, that I'll avoid THIS eatery and am posting a review for the owners info. I had waited in line for 10-15 minutes while the female "server" casually helped a group of three people that were ahead of me, followed by one other individual. While waiting, I'd noticed that there were two male cooks, the female "server" behind the counter and another female at the cash register. It seemed to be a "light" crew - or this server was s-l-o-w. Upon my turn, the female customer service person spoke low (volume) and failed to make eye contact. She asked what I wanted and I told her I wanted the 3-item combo, but added that I was unfamiliar with their menu and wanted to know their vegetarian food choices. She looks down at the styrofoam food container as she writes something on it, then partially fills with fried rice. Then set it down and again, no eye contact while she said: "I'll come back when you know what you want." Before I could comprehend what happened and speak up, she quickly asked the person behind me, "what would you like?" I was mad enough to leave without completing my order, but I didn't know where else to get freshly cooked chicken for my dog. So I said, I'm ready, I'd like teriyaki chicken. She finished with the other customer and as she began chopping the meat, again I asked "what do you have for someone who doesn't eat meat?" She said something about "super greens" and without seeing it, I said "okay, I'll take that" and she walked to another part of the counter and dropped my box off "in line" by the cash register - and without looking at me or saying another word, she helped the next customer in line. I realized she was no longer helping me so again I had to wait ... this time, it was the cashier who assisted me with ordering cream cheese Rangoon's. All in all, the service was NOT fast - I was in there for more than 27 minutes. The service was not only terrible, it was OFFENSIVELY RUDE. The fried rice tasted mediocre - and I disliked the kale and broccoli - tasted terrible, and I normally love my vegetables. I also suspect MSG though they claim not to have any - I get very tired/drowsy after eating MSG, so I try to avoid it. I was drowsy driving home and had difficulty staying awake, especially after it became dar outside. I won't be back due to the poor service, lack of choices for non-meat eaters. There are plenty of other choices nearby - I'm not sure about fresh chicken, but my dog will have to do without. That experience was too unpleasant for me to go THERE again. read more

Their orange chicken and fried rice are good for the price, but I cannot speak for the rest of their menu as I have not tried it. I am sure it is of similar quality. My only concern with them is food portioning; I feel like I need to actively watch them sometimes. Other than that I think they have a good quality, quick service for a fair price. read more

Alexis was awesome!! Thank you for such great service & food !!! The food was prepped and served fast. Although the line was long, alexis made it worth it!! read more

I'm utterly disgusted at how they treat people. My husband went to pick up lunch today and they refused to serve him without a mask. Fine. He ordered online and waited 45 FREAKING MINUTES for his food. Once he finally got it, they forgot part of the order. So he had to have them fix that. And when he asked for sweet and sour sauce, they refused to get him any because they are "not allowed to have contact with anyone that does not have a mask". Complete crap! read more

This is usually my favorite place to get Chinese but tonight was horrible. I got there at 9:15 yes I know 45 mins to closing but still there was 45 mins to closing. There was barely any food in the cases. I was told there'd be a 15 minute wait for teriyaki chicken which was fine. But 4 more people came in after and still got their food after us even though some of them ordered teriyaki as well. My plates of food sat for about another 15 minutes then when I finally got it my food was cold. It irritates me that I waited like 30 -45 mins instead of 20 didn't even get the sauce I asked for and most of the sodas weren't working. read more

Girls rude and place is too expensive all was out of food 2 hours befor closing lazy people

This location is always busy. They work fast and efficient to keep the line from getting out of control. They were not unfriendly, but I wouldnt say friendly either... BUT that is because they were so focused on helping everybody get nice hot and fresh food. I would highly recommend this location if you are looking for your orange chicken fix read more

I always love me some panda always a plate orange chicken, white rice and the cream cheese puff I think they call them. But the last two times I ate there. I puked it all back up that night. Idk what they are doing to the food but yall need to fix it before you put someone in the hostipal. Never eating at that location again. read more

I did an online order and was there 5 minutes early to pick it up. The place was busy but I stood at the pick up counter for at least 5 minutes without anyone even acknowledging that I was there. I finally just spoke up and told the cashier that I was there to pick up my order. As I was filling the cups, the machine ran out. I told the cashier and she just turned and yelled to the back without even acknowledging me. Our food order was so-so but the steamed brown rice was dry and tasteless. read more