I always considered Chick-fil-A as expensive. I'm in a stage in my life where I now treat myself to whatever the people I'm around want to experience. As a result, I always have opportunities to leave 5 star reviews. Our order was $30 for two people, the same as we'd pay for our favorite order from Casa Mora in Arizona City or Karavela's (I get quesabirria tacos from both). The difference is that CFA also included drinks for the price. There was an issue with my CFA order. I intentionally ordered the fried chicken jalapeño bacon ranch sandwich because I got healthy at home. I was given the grilled version. I took a bite to see if my taste buds approved the oversight. They vetoed the decision. I reported the incorrect order via the app and was immediately given a replacement reward. I also retuned the sandwich at the counter and was taken care of expeditiously. Kudos to the staff and the shift leader, Nicholas, if I remember correctly. There are many reasons people protest and boycott CFA. The service, food taste and quality are not included. I don't know if all areas have the same events, but I was excited about what the CG CFA has coming up. I'll be back next Saturday for their free breakfast sandwich. I hope you go sooner so that I don't have to wait (April 6-11). They also have a Mother Son event I would go to if my 21 yo lived closer. Oh yeah, the food is good too. Their bacon is AMAZING!!!! read more

Chick-fil-A - Mother Son Date Night Event - Fast Food Near Me - Casa Grande, Arizona

Ive had good experiences here but my most recent was horrible i ordered a chic fila sandwich meal through doordash and i received raw chicken it was chewy and lightly pink i was absolutely disgusted and i received a $10.22 refund for a $30 total order my girlfriend who has experience in fast food chicken restaurants said they most likely cleaned the fryer recently and didnt let it heat up all the way so thats most likely why the chicken didnt cook thoroughly read more

Love this Chick-fil-A! They are always so proficient and quick. There were three people working the drive thur area. I had mobile ordered as I had a free birthday dessert and sandwich! I also tried there seasonal cherry sprite drink. Which was a bit flat and not what I was expecting. Maybe I'll try it again next time. Everything else was great! read more

Chick-fil-A - New limited time items cherry berry & pretzel cheddar clubs - Fast Food Near Me - Casa Grande, Arizona

Almost everyone loves this place. Employees are always friendly. Food selections are many.

Literally my favorite place it's so nice I love grabbing lunch here! The staff is always nice and the food is always amazing My go to meal would have to be the grilled chicken sandwich with waffle fries & a coke ! ITS DELICIOUS read more

This is by far one of the best Chick Fil a locations I've been to! The cashier immediately served me and made me feel like family! I 100% recommend the cashier named Jan, Jan made me feel so welcomed and she never lost her contagious smile I think all Chick Fil a locations need a hard worker like Jan! read more

Fantastic service. I reached out for a last minute 40 person order. This location was so nice and helpful. Kudos to the staff for quickly preparing the order and having amazing customer service. Thank You!!! read more

It was one of the worst experience that we've had. The food is without a doubt no problem BUT the customer service is horrible. They have waitstaff who SKIPPED our table.. MACI went to the table behind us and infront of us but didnt even stop by to ask us if we are ok or if we are done etc. but she made it a point to go to two other tables and ask them if she can get their trays and if they needed anything. Let this be a reminder that CUSTOMER SERVICE GOES A LONG WAY. The way you made the the customer feel is one of the most remembered encounter! Even if we didnt need help. The fact that she just walked passed us, and asked everyone else gave a bad and lasting experience! The food is not a question theyre always good! read more

We hit the drive-thru, expecting it quick, But what we got felt more like a trick. They took our order, then asked us to wait, Pulled off to a spot while others moved straight. No update, no reason, no "thanks for the wait," Just sitting there stewing--it didn't feel great. Fifteen, then twenty--still stuck in our spot, While others drove off with meals fresh and hot. If items take that long, take them away-- Don't trap folks in limbo at peak of the day. Two stars for the chicken, which tasted just right, But drive-thru delays turned lunch into a fight. read more

We are frequent customers at this Chick-fil-A, we are normally very happy with the service but on our last few visits there have been issues. Twice ordering Southwest salad and paying extra for bacon bits there were no bacon bits. We went for the new Smokehouse chicken and bacon sandwich, after ordering 2 they told us we have no bacon, my husband says is there some discount or compensation for that? The manager comes to the window and says we will send a free one to your rewards, ok with us. Never received the reward. read more

Food here is never a disappointment. Service is always friendly and positive. Family oriented with plenty of seating. read more

Chick-fil-A - Counter - Fast Food Near Me - Casa Grande, Arizona

Always friendly & helpful staff eager to provide the best customer service for a fast food chain. Delicious hot fresh tasty chicken. With options for sandwiches, strips nuggets, fries or an add maxing salad there's something for all. Must try Mac-n-cheese the dessert brownies or one of the creamy as my shakes treat yourself for breakfast lunch or dinner! read more

Pretty slow through the drive through and then forgot two items I asked for. Also had to pull out to the side of the drive through to wait. The Bay Area CA locations are super dialed in. This location ehhhh needs some work. read more

I love chicken fil a but try to avoid it when the worker Sonja is there! She gives the absolute worst customer service , first off she is not friendly or let alone even smiles, secondly she just looks like she has to be there and doesn't want to! You never get this type of customer service at chicken fil a. I honestly have no idea how she even got hired! read more

Out of Mac n cheese on a Friday night 3 hours before close? The store should be better prepared. What a waste of time

I had a 4 pc chick-n mins as a reward today just came up today and I went in for this around 3:22pm and they said it was for breakfast only I didn't know it was for breakfast because it doesn't say so I asked if they could substitute it for something else and the mngr she said she could not so I've been coming to this location for about almost 6 yrs not all the time I think it was something small and I think they just could've did it but that's OK. If that's how they do things now like I said I didn't know it. Didn't say it was for breakfast. I don't eat there all the time so I didn't know but she said what she said and just walked away so that's bad so that doesn't make me wanna go there no more read more

Chick-fil-A - This is the picture of the free mini - Fast Food Near Me - Casa Grande, Arizona

Stopped by today (10/7/2025) at 9am to grab some breakfast. I'm driving through headed to Houston. I thought I'd stop by and grab a bite to eat here after a 14 hour drive. The person at the register said it would be okay if we got something off the lunch meal. I ordered a normal sandwich with no pickles and my buddy ordered the spicy deluxe. The food came out and I can't even say that it was warm. It just had a gentle heat to it and that was it. Bread felt stale, soda was flat. The deluxe came out as a regular sandwich. When it was brought to their attention they just tossed some toppings on and handed it back, still cold mind you. I've never in my life been disappointed by chick fil a. Chicken was VERY dry as if it has been sitting and they just put it under a lamp to "warm " it up and then served to us. This is the first time. Definitely will make sure I don't stop here on my way back. read more

Food is usually good. We often get told to pull around and wait for 2 simple sandwiches with drinks. Today we ordered a 5 piece grilled and we got 4 dry nuggets with a 5th little scrap of chicken. Not worth the money paid. read more

Chick-fil-A - "5" piece Dry grilled nuggets - Fast Food Near Me - Casa Grande, Arizona

Drive thru order was over 15 minutes. Was asked to park and watched 7 cars behind me get their food before mine was bought out and then the order turned out to be partially incorrect. Usually this location is good but this experience was very frustrating. read more

Garrick is a great guy. Food was good. Ambiance is nice. Only reason it's a 3 star is it's a chick fil a.

This is what they call a large fry. Really? Give me a break. I bet you get more in a small fry than you do a large fry. They prey on people who get carryout and delivery orders. They rip you off and know that by the time you realize, it's basically too late. read more

Chick-fil-A - Fries - Fast Food Near Me - Casa Grande, Arizona

The service was horrible, I had called about a complaint about a wrongful firing and the director Ashley Shrinko was very very rude. As she stated she can fire who she wants when she wants because it's Arizona. Thinks of herself so much higher than the other workers. Horrible experience. read more

Always friendly, I love the spicy breakfast biscuit, very yummy. And the vanilla iced offer is nice and strong to wake you up

Outrageously long wait. Ordered via app at 927a Arrived at location at 947a Waited in drive thru until 1011a (was not greeted in drive thru at all, no employees outside on a Saturday morning, very strange for CFA imo) At window the kid could not find my order so we waited another 4-5min for someone else to help him FIND THE MOBILE ORDER WITH "Princess Buttercup" ON IT until a diff employee stated "ah yes we have it right here if you'll Please pull around" Currently waiting for my food at 1022am ah yes here they are...MY PLEASURE! Did not expect to be at CFA for fast food for 35min, this location is managed worse than In-N-Out, I'm from Georgia and I hate it for the poor folks in Casa Grande. read more

Chick-fil-A - ows a person holding a piece of food - Fast Food Near Me - Casa Grande, Arizona

HAVE AGAIN: Market Salad outstanding as well as chocolate shake. NOT HAVE AGAIN: Peppermint shake needed chocolate along with the peppermint read more

Since the pandemic prohibits seating in the dining room, I downloaded their app to place my order and avoid idling in the drive through. My husband was craving their chicken nuggets, and I've always loved their waffle fries. I also was intrigued by the new side crunchy Kale. Ordering was pretty easy. I like that they had an area for special instructions and options for choosing your sauces. I even liked that you identify your car and parking space number for easy curb-side delivery. So now, the disappointment part. We weren't terribly hungry, so we ordered a 15 count of the nuggets, and a large waffle fries to share. First, everything was stone cold when we got home. The fries container was only 1/2 full, and contained the palest, limpest fries I've ever seen. The chicken nuggets were the tiniest things we've ever seen - maybe a quarter pound total - and overcooked. The Kale side was interesting- a nice healthy option and tasty. I don't understand how this could have passed their QA check. I know next time to check the bag before driving away. I've been to dozens of other locations over the years, and have never been disappointed before. Really, they need to take the nuggets off the entree menu - they are just tiny snacks. And I will be sure to add specific instructions for hot, crispy fries! read more

Waited over 20 minutes after I ordered only to find out they were out of what I ordered. Service at this location is always slower than other locations. read more

SICK: BAD CHICKEN My wife and I have been apart. We met up yesterday and drove to our daughter's home. This morning we both woke up with bad diarrhea. It has to be the chicken tenders we shared from the Casa Grande Chick-fil-A yesterday. We are both flying to the Midwest today and fear the worst. So disappointed. We stop at that location every so often. Going forward... I don't know if we'll return. Ugh! read more

Just left. 4:53 pm. Ordered at 4:24 for dine in. Waited 15 minutes and had to walk up with our receipt and complain that everyone in the store had their food but us. Waited another 10 minutes and finally got our food at 4:49. Had ordered a salad with fried crispy nuggets. Order was wrong and that was the last mistake and frankly we are just tired of waiting so we asked for a refund. Manager, young man, had nothing to say and just looked at us. Wow. read more

The food here is on par with other Chick Fil A locations, just what you would expect. I am a huge fan of their strawberry shakes too. But whereas other Chick Fil A locations seem to move their crowds though quickly and easily, this location is definitely not following suite. The wait inside is long, but if you are going through the drive though it is indefinitely. I mean, are they chasing down the chickens one at a time for each order that comes though or what? I have had sit in my car for more 15 minutes on more than one occasion before somebody ran my food out to me after I had to pull around to the side of the building to wait. The food is good, but this is not a place to go if you want to get in and out quickly. For that you might want to go to the In and Out burger next door. read more

This is a nice Chick-fil-A, the food is hot & fresh. I loved how the team seemed like they enjoyed being there. I would come here again and again. read more

EVERY TIME. I order a number seven and I ask for HONEY MUSTARD!!! I usually don't get it but today the gave me HONEY ROASTED BBQ. What is wrong with people. I think this will be my last time coming here. Never satisfied with this location read more

Stopped by for a chocolate shake and a lemon yogurt drink. Staff were super excited and happy when taking my order as well as giving me my drinks. I would have given 5 stars but my lemon drink looked like someone penetrated it, I have to assume it was from the pressure of it going into the cup and not the reason why the staff was so happy cause I drank it even though it looked sus. 10 out of 10 on taste. read more

We stopped for a 'quick' snack. I ordered 8pc grilled nuggets. Luckily I looked before leaving only to find breaded nuggets. I turned them back in for what I ordered, grilled. After nearly 10 minutes waiting, which there was no one else waiting on anything, the manager who took care of me for the switch asks if I needed something. Ummm, yes.......my nuggets. Lol He apologized and finally bagged em. Though they were very good, for nearly $5, they were tiny. One of them was 1"x1/2"x1/4". Really? Not worth the cost. read more

Ate here on the way to Tucson over the summer. We decided to eat in since my son is a bit of a messy eater and we wanted to take a break from being in the car. They were quick with our order as in my fiance was paying for the order and I was sitting down with my son as they were bringing our food out. Food was hot and fresh. The bathrooms and the facility was clean. If I'm back in the area, I will definitely be eating here again. read more

Oh my amazing chick-fil-a! This restaurant never disappoints. I've never had a bad meal here. The customer service is top notch as well. The part I really love about our Casa Grande location is they really care about our community. They are always donating to events and causes. They even host fun things for our kids to do, which is so appreciated in this small town. On to the food. They are known for their chicken sandwiches and waffle fries, those are always a go to. The spicy chicken sandwich is just as good as the regular version. I also love their new grilled chicken club with bacon, cheese, and honey bbq sauce. I am not a BBQ sauce fan, but it really makes the sandwich so try it. This location also is test marketing the spicy chicken strips and they are amazing. Think Popeyes spicy strips but juicier. I usually skip the regularly strips, but these are phenomenal, especially dipped in buffalo sauce. I'm not an overly spicy fan, these are just a nice spicy flavorful kick so don't be afraid if you can't handle the heat like me. The mac and cheese was also a text market item that they are keeping. I'm a fan. They have a really nice selection of salads as well. I'm not talking about a tiny skimpy salad either. This is a meal. My favorites are the market salad, because I'm a blue cheese fanatic and the spicy southwest salad with creamy salsa dressing and garlic and herb dressing. Do not miss their sweet tea and hand made lemonade, and the cookies. They warm them up before they serve them to you. For breakfast get the tots, and the bagel. So many great selections, but my top favs are those two and the chick-minis. They come on delicious honey topped yeast rolls. So good. The kids meal toy can be substituted for an ice cream cone. They also have toddler toys which is usually a small board book. My final advice is to download the chick-fil-a app. It's so easy to order from your house and click I'm here when your almost there and it's ready! It's so convenient, and icing on the cake there is frequently free stuff loaded on there. You earn points that can be redeemed for more free stuff too. read more

I am updating my review for a few reasons. 1. They have literally forgotten my chicken with my chicken sandwich THREE times. How does this happen? 2. They are usually out of the gluten free bun. 3. When I drove all the way back after I got home and realized they did not provide me chicken for my chicken sandwich, they gave me a breaded chicken for my gluten free sandwich. 4. The employees didn't seem to be too bothered by it. 5. Corporate heard about it and sent me one coupon. Wow. Thanks. read more

This Chik-Fil-A is conveniently located at the Promenade and has a large seating area. The food was fantastic; I've never had chicken sandwiches from a fast food joint that were as moist as Chick-Fil-A! The waffle potato fries were a plus-I could tell they were fresh and not frozen. The only thing that went wrong is that they mixed up our chicken patties. I ordered the spicy and my boyfriend ordered the regular. They got the cheese and veggies right from what we ordered except the chicken was swapped. Despite the food mixup, they still get 5 stars from me because the customer service wasn't just great...it was outstanding. There were ample employees at the registers, unlike some fast food joints that only have a couple cashiers so the lines build up. The employees were really friendly and approachable. They served the customers that dined in by bringing food to the tables instead of making them walk back up to the counter. An employee even came around to all of the tables to ask how everyone was doing and checked to see if we were enjoying our meals and even offered to refill our drinks. I somehow forgot that I was dining in at a fast food joint for a minute! In addition to the excellent customer service, they offer free drink refills and have a pretty good variety of dessert including hand spun milkshakes. I also thought the condiment bar had a good variety of hot sauce, ketchup, utensils, etc. it's a shame I'm not in this area that often because I would like to dine in more often. Too bad for the rest of the fast food restaurants I will dine at in the future...this Chik-Fil-A raised the bar extremely high! read more

Chick-fil-A - #2 & #4 - Fast Food Near Me - Casa Grande, Arizona

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Took 25 minutes to get through the drive through and there was only 10 cars in front of me

Arguably the most miserable, unwelcoming and rude individual working the drive through window today. No welcome, no smile, no thank you but rather snark and rude remarks. Not only is that downright unacceptable but the manager standing directly behind him said not a thing. Our family is just one customer but you will continue to lose patrons by treating people the way you do. We will never return. read more