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This is a place I took my grandson because he likes it - I once did too. However, this last time may be the last. This location needs a manager to give the kids working a push and some guidance. Very very disappointed in the Food itself while it looked like they kept replacing the hot items it was all cold. The noodles w the cabbage had a fishy taste to them it all went in the garbage $23 plus dollars of food. I may visit another location in the future but for now P/E has put a horrible taste in my mouth literally. Sorry Panda you use to be somewhat good for fast food. 11/12/2025 read more

Slow slow slow. Waiting 15 minutes for anuber eats pickup. Helped everyone in line first and then started on my pickup even though I had been there for 10 minutes. read more

Obviously inexperienced staff that have been instructed by management to prioritize fulfilling online orders as quickly as possible over walk-in customers. 6-7 people standing in line with their lunch breaks ticking away while the employees supposed to be working the line fulfilled mobile orders. Maybe try ordering online instead of waiting in line at lunch time; it will probably be faster. When they do fulfill your order, they give undersized portions for the price, but they are polite. The whole location could use some serious work on their service. read more

Pay premium & this was the quality of the item . missing items and wrong items :( I love panda but this was sad read more

Panda Express - Honey walnut shrimp - Chinese Near Me - Addison, Illinois

Lunch time - 12:15. No Super Greens were ready, lots of empty bowls. Two workers behind the counter very busy filling orders for online orders. Waited in line for a bit, and then the girl was so rude to me. Like I was an inconvenience. Had to wait 10 minutes for my food to be prepared as nothing was ready. I went to check on it - and I was scolded by her with - what do you need??? I said, my lunch! I'll call you when it's ready. Waited while several more pick up customers were given their food and others that were in line. When I saw the girl putting the super greens in the bowl, I stepped forward and she ignored me and basically slid the bag across the counter. Wow! Nice way to treat a customer. If you are now carry out only, then say so! Won't be back. read more

I ordered their fried rice and my rice had clubs of mold! Absolutely disgusting! Thankfully I noticed before I got too far into my meal!! I am extremely disappointed! read more

Panda Express - Mold in fried rice! - Chinese Near Me - Addison, Illinois

Love the food and the menu options as well. Very clean and the staff is always helpful. I frequently stop at this location and by far it's one of the best that's out there. Great to work with for large catering as well we ordered for a school event and everyone loved it !! read more

Panda Express - Yum dinner is served - Chinese Near Me - Addison, Illinois

First time at this Panda...There was 3 people working, 2 up front and one behind cooking. We were the only ones in there at the time but still had to wait minutes before being helped. I got chicken which tasted very mushy, but then again the chicken from Panda is always mushy texture. Inside the restaurant was clean but the bathroom wasn't as tidy. All in all, a so so experience and probably wont be back anytime soon. read more

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The service here is always great! friendly staff. The food is always hot and ready to eat. Placed a mobile order so no wait time.

This was my first and last time going to this location. placed order online, at 10am, to be p/u at 12noon arrived and had to wait over 30min. was told "you'll need to wait in line" I asked to speak to a manager, "not here" that's the reply. so why do they have online ordering if you arrive and have to wait in line. also ordered 3-orders of chicken "egg rolls" and soy packs, sweet & sour packs and teriyaki sauce. when I returned to work, discovered they gave me 3-orders of "spring rolls' and -0- zero sauces. the fried rice was not only really dry it was so salty we could not eat it. ask to speak to a manager, "not here" I will let everyone I know to stay away from this location. read more

Today I placed another order for delivery to my residence. Family order, as usual containers 3/4 full with portions. That's dishonesty on the vendors side how dare you be so deceitful to cut down on portions of food I ordered. Did I pay half price or something that containers were barely 3/4 full?!! read more

Mobile order line is deeper than regular customer line, and they keep helping out the 1 or 2 people who keeps walking in. If I knew, I would have just walked in instead of placing a mobile order. On top of that, you got 3 people working the line, not 1 person can pack the mobile orders? I would assume the process has to be better than this and just this store doesnt know what they're doing. Otherwise Panda needs to rethink their process. Unacceptable. read more

Around lunch time a guy before me asked for the receipt so the cashier went thru the trash with her gloves and couldn't find it then had a manager help her and she also couldn't find it. After that they didn't even change their gloves to help me and the cashier even opened my food almost touching my food. Both the cashier and the manager didn't throw the gloves away and get new ones. Unhealthy and unsanitary! Never coming back again!!! read more

Disappointed at the visit tonight, the Indian girl server was being lousy at serving the food. She was serving with small scoop, portion size is 1/2 to 2/3 of what we used to get. There wasn't a line or anything, no one was behind me.. not sure what's the rush.. I think she's just lazy. My sister found its obviously the meal is lighter than usual when she picks up the box.. If this is indeed their new serving size, will visit the other Panda location nearby next time. read more

It's definitely a Panda Express restaurant. The services was reasonably fast, considering it was peak lunch hours. The food is as good as one might expect for a good Panda Express location - everything was fresh and tasty. The restaurant is clean, and everything seemed in order. This Panda Express location met my expectations for the chain. read more

Panda Express - Mushroom Chicken Over Chow Mein - Chinese Near Me - Addison, Illinois

Skimpy portions are never a thing of Chinese restaurants, however, this location really is trying to make their portions last... the portion of greens was extremely less compared to other Panda Express... and I always get greens... the Kong Pow portion was a very skimpy portion and it was over shadowed with the Teriyaki chicken.. This was a very disturbed potions they give here... read more

My husband and I went there and they seemed to be possibly training a new counter person. There were 3 people together w/one male using the spoon to get the food. He scoops the 1st entree and some of it falls out and then he puts it in the container. There was also some still in the spoon that was stuck. I said something but they ignored me. Told them what I wanted for the 2nd entree and he looks like he's trying to scoop as much as he can - most of it falls out and there's like 4 pieces of the chicken in there. At that point I looked at my husband and we left. I go to Panda Express often, however, I won't be going to this one! read more

I had to come and leave a review because this staff was soo great!! It was close to closing time, they were busy, running out or low on foods, and none of it ever showed on them. Unfortunately, I didn't catch anyone's names, but we were here on Friday night July 3rd. The lady that boxed our orders, the lady that rang us up, the cooks cranking out the food -- they were all SUPER friendly and we had such a great experience! read more

One year ago I would have given this location a 5 star. We ate there 3 times a week for nearly a year up to that point. However, something changed. They now give you small portions, they reuse to much food and it throws the recipe off and even worse.... thier cooks cough in the food while they cook, this is at the height of the Corona Virus. We literally just walked out with a group of 5 others as the cook coughed right into the food he was preparing. They kept serving all the food also, unacceptable. Update: We ate at the Wing Stop a few doors down, walked by the location again to see what was done. Cook was still there walking about, by the main food area this time. When half the country is shut down over this virus, you'd think calling a manager in and sending this cook home would have been the right thing to do. Unreal, I won't eat here again until I see a "Under new management" sign and some dedication to keep the customers. read more

Meh. This food is good in a pinch. If you're busy and want something decent and quick, it's not a bad option. If you have time to get more authentic Asian fare, I would definitely go elsewhere. I like the options here though...you can get white, fried, or brown rice, there are several options for chicken and beef (and even some seafood), and you can get as many entrees as you like to fill your plate (and then some). They give you pretty good portions here, so you PROBABLY only need two entrees. Probably. The thing I REALLY liked about Panda Express (and their real saving grace) is their sauces (soy, plum, chili, hot mustard). Those chili and hot mustard sauces were BOMB. I just covered my whole meal in that stuff. Overall: Food-MEH, Sauces-BOMB. read more

I was literally just one of the people I can't stand. I walked into a restaurant a few minutes before closing expecting there to be fresh food and a smile waiting. Although I could tell I wasn't her most favorite person, ha ha, she did offer to have fresh food made, since the few items left we're not the ones I had come in for. Little did she know that I've had a crappy two days and a teenager at home that was a little too excited at the thought of me bringing Panda home for dinner and I couldn't imagine disappointing him. It might just be a late night dinner to most, but to me it was a big deal!! And for some reason, Panda tasted extra good tonight!!! No I'm not promoting walking in anywhere at closing and expecting to be fed, but if you're deciding between Panda in Addison and somewhere else, head on over to Panda, they deserve your business read more

"I'm so sorry for your wait" was the phrase of the day when I visited this Panda Express location this past Monday. And if I were one to use the term "hot mess," I think that would be accurate too. You could see the frustration in the employees' eyes as they tried to assist the customers best they could, but unfortunately they were overwhelmed and nobody seemed to be able to dig them out of the rut they were in. The shop was out of everything. Y'know how you go in and see a spread of food in the warming trays ready to be heaped onto a plate? Yeah. They had about 5 dishes when I came. I decided to wait because the girl who helped me told me they were out of chow mein and it would be about five minutes. No big deal, right? Well 5 minutes became 10, then 15 and eventually 20. They forgot about me. They got so immersed in the crowd that showed up they completely forgot about me and my chow mein. I finally flagged down the employee who originally tried to help me, but she was so busy trying to get this place's collective sh*t together that she was busy trying to cook all the dishes that they were out of (even the ice machine was out of ice). I don't blame her for this. She was working her tail off trying to manage things, and I'm pretty sure she wasn't even the manager. So as she tried to build my plate (nearly 30 minutes after I arrived), again they were out of half the things I asked for, so I settled for a couple of dreary looking entrees that looked like they'd been sitting there all day. And y'know what? They were well past their prime. The chicken was so overcooked by that point that it was practically falling apart and not in a cute way. I don't go around asking for free food, but I think this disaster of a dish should've been comped to be quite honest, because even tho she gave me a discount (since I ended up with an entree they normally upcharge for and she waived it) I still don't think it was worth what I paid on this particular day. Hope you can get it together, Panda. Ming Tsai wouldn't be proud of this mess. Laterz. read more

This was a good trip to Panda. Don't think I've said that too many times before. Food was fresh, hot, and good tasting. The food looked like it had only been there a few short moments, and almost everything was at least half full. Usually Panda tastes like frozen garbage that has been heated up. This location did a fine job today, thanks to the friendly staff behind the line. read more

Good place to go for a quick lunch. They were fast and friendly. Food quality is typical of what you would find at other panda locations or mall type food court chinese food. I did like that they offered brown rice as an option but the brow rice was a little undercooked and hard. read more

Panda Express - Plate special - Chinese Near Me - Addison, Illinois

They always make their food fresh here! I like their orange chicken and chow mein noodles!

walked in, wanted some decent chinese food. left with a happy stomach and a great tangy aftertaste. will be here again, have no idea why i avoided this place for so many years. maybe it's because of the chipotle right next to it. yea that's probably it, anyways, the food is better than good, it's... great! come with the family, why not, there's plenty of seats and the people who took my order were super polite. also, there were people cleaning the tables constantly, and no one likes a dirty table. come one, come all, to panda express. you won't regret it... read more

Went and had no food available, i had to wait if i wanted it...what I took when I got home was cold....

Andrew is so professional and friendly! He provides rapid customer service and if I have to wait on the Orange Chicken I am offered a drink while I wait. Daisy is also a pleasure to order from. I come in often and she always greets me with a smile. The food is always fresh and the portion sizes are good! I love this PANDA! Good job Andrew and Daisy! read more

I Love Panda Express But This Panda Has The Worst Service Ever! First Off, The Girls Working There Are Extremely Rude They Don't Even Say Hello, They Just Stare At You Until You Start Telling Them Your Order And Have This Look In There Face Like They Don't Want To Be There, If They Kept Studying Or Graduated They Wouldn't Be Working At Panda Minimum Wage!! Second, If Whatever You Want Is Literally Done They Will Have You Sit There For 20-30mins Until It's Made, I Honestly Think They Should Be Looking Whatever Is Almost Done The Cooks Should Already Be On Top Of It To Refill Whats Almost Gone. Especially On Weekends When It's Super Full And Food Runs Out Faster! The Food Is Good Just The Service Is Horrible!!!!!! read more

My son loves Panda, but at this location, the options were skimpy on the line and the portion sizes were quite small in comparison to other locations. read more

This is the worst experience I have ever had at Panda Express. The food was so old and everything was a 12 minute wait. No one in the restaurant seemed to care that everything was running out and old. You could tell everything was from last night seeing that they just opened at 10:30. The teriyaki and orange chicken was so hard I could barely eat it. I will never go back to that location. WORST CUSTOMER SERVICE EVER! I wish I could give them 0 stars. read more

This is my second time here and the food yet again is over cooked I can't even eat it. My chicken was so hard it broke my fork. The 2 entries meal they give you are very small portions. They do give you tons of noodles or rice though. The egg role tasted..... I have no idea what it tasted like. The cream cheese Rangoon had so little cheese in it I belive it should just be called... empty ragoon. The root beer was good. All together for myself and husband it cost 25 dollars. I should of went to wok 2. read more

I use to work here, so take it from me. Management could do better when hiring their employees. There are only a handful of people who actually care to do their job. Of course, that goes for almost any company. I would give it a 3/5 because I know it can be better, but the food is still delicious. If you don't like something about your food, return it to the server. They will make you a fresh batch. If you are craving Chinese, it's a great place to stop by. read more

Alright. So. It's 9:28 pm on a Tuesday. I'm rushing to get here because my fiancé has a craving. I pull up to a completely dark restaurant, kid in the doorway wiping down the door. I give him a look and the "thumbs down or thumbs up" sign and he gives me the thumbs up. Unlocks the door and tells me I'm all good. I get up to the counter, there's barely any food, and especially not the food she wants, Sweet Fire Chicken. I tell the young women what I would like but I'm aware they don't have any of what I'm looking for. She says with a smile on her face, "Well we can make fresh anything you'd like, that's no problem." Wow. What service. They proceed to take my order, which almost all of they had to make from scratch. They tell me it will be 10 minutes to cook the food and that they can ring me up for it now. They hand me a water cup and direct me to "sit and relax" while they prepare my food. They did all of this with a smile on their face and with such a positive attitude. Exceptional service and exceptional people. Thank you for making my night. read more

Wow! When they say fast food they really mean sometime this afternoon. Came in for lunch and tKhey were out of just about everything. Told us we could order something different or wait. My children really wanted what they wanted so we waited. And waited. And waited. Ask for manager and low and behold it was ready. No apology just poor service. And the manager condones this. read more

Food is always hot and fresh. Love the taste and come here often. The staff is super nice and helpful. Great place for a quick bite.

This is the 3rd time I have been disappointed. Most Panda's are good, this one is simply dissapointing. My 3rd and last visit to this location. Ordered 3 meals to go. Just like the 2 last visits the quantity is quite lacking here. 1: Chicken broccoli bowl not even filled to the little line on the inside. 2: 2 entree, chow mein was fine, beef broccoli had 2(no exaggeration) pieces of beef and all broccoli. 3: white rice, sweet fire chicken and Beijing beef, it was fine tasting but lacking in quantity compared to other Panda's. read more

1st time here buying food for a couple of my boys and the restaurant was clean, food was hot, service was accurate and served with a smile. The value for portion size was great too! read more

Was just in for lunch at 12:20. I ordered orange chicken they had two pieces left in the bowl. So the lady working the line puts my order to the side and starts helping the next customer. As I'm standing there waiting for five minutes and notice a line of customers not being helped or skipped, I asked if they had run out of orange chicken and that was why I was not getting out of there. To which the chef in the back responds, it will be eight minutes. I can't believe a manager would let them run out of one of their most popular main dishes during the middle of the lunch rush. Not to mention the lady lets me order a large drink and pay for it and then proceeds to give all the customers behind me free drinks for the wait, while my food had been sitting on the counter getting cold. Lack of management experience at this location.no communication between staff and customers. And no sense of urgency whatsoever to rectify the situation. Very disappointed in the service. It all falls on the manager at the time. read more