One star, and only because zero isn't an option. I lease a Lucid Air. It's my third EV after a BMW…read moreand a Polestar, so I'm not new to this and I don't scare easily. This has been bad enough that I actively tell people to avoid the brand. The car itself has a number of software and mechanical issues, but the real problem is the service. I've been stood up three separate times. The first time I had service scheduled, I showed up to drop off my car and the department insisted I had no appointment and that I was mistaken. Only after I played them the voicemail their own department had left me did they stop blaming me and reschedule, for an appointment a month out. The second time, they called to move my appointment because they'd taken in too many new cars to process. They gave me a new date, but that appointment was never actually booked and never happened. The third time went well, with two exceptions. Several of the issues I reported weren't addressed, and right after I left, the car developed a loud cooling-fan noise. The battery cooling system had been one of the things I brought it in for. I texted a short video to the service rep, and they offered to send a mobile team to my house. I rearranged my work schedule for it, the crew never showed up, and no one contacted me. I followed up by text and never heard back. Getting stood up three times would be unacceptable for a budget brand, let alone a luxury one. If I could get out of this lease early, I would. Bad software, poor UX, chronic mechanical problems, and worst of all, disrespectful customer service. Do yourself a favor and buy something else. ***edit 9/11*** I wanted to follow up as I also took the time to email the Lucid customer care service department on 8/15. Other than the automated response telling me how important my email was to them, there has been zero contact. Avoid this brand.

Run. Run. Run. If I…read morecould give this place 0 stars, I would. My salesperson, Lindsley, was phenomenal and truly went above and beyond during the buying process. Unfortunately, after that, my experience with the Lucid Gravity has been nothing short of disastrous. The first issue started with the phone system. During every hands-free call, people could barely hear me and constantly said I sounded muffled. In today's world, where hands-free communication is essential, this is completely unacceptable in a luxury vehicle. Trying to get a service appointment is also extremely difficult because of the backlog. Then, after finally getting the vehicle serviced, I was told there was nothing they could do because the microphone issue is a known problem that requires a software update they are still working on. Apparently, they cannot even replace the microphone itself. On top of that, the touchscreen is inconsistent and has a mind of its own at times. The automatic windows are also unreliable and will sometimes roll up unexpectedly depending on how they are touched. Apple CarPlay constantly lags, especially when using navigation. The map falls significantly behind while driving and often requires a full restart just to function properly again. Customer service with the service department has also been incredibly slow and unresponsive. My final straw came when my daughter became locked inside the vehicle. Yes -- locked inside the car. I immediately reported the incident, but it has now been three days and no one has reached out to me. I also texted the service advisors who previously handled my vehicle for the other issues, and I received no response from any of them. My 12-month-old daughter was locked inside the vehicle for approximately five minutes. There were three keys inside the car, so there was absolutely no reason the vehicle should have locked. I had only stepped out briefly to remove her from her car seat when the doors unexpectedly locked. Having my daughter trapped inside the vehicle was terrifying and completely unacceptable. The incident caused significant fear and panic for both myself and my 5-year-old daughter. To make matters worse, my phone was also locked inside the car, leaving us with no immediate way to call for help. Due to the seriousness of this incident and the obvious safety concerns, I requested an immediate service appointment and asked to speak with a supervisor or manager regarding what happened and how this issue would be addressed. My children's safety is my highest priority. If Lucid cannot promptly investigate and resolve this matter, I may need to seek legal counsel regarding the safety of this vehicle and the circumstances surrounding this incident.

Absolutely wonderful! Sam was very honest and helpful when I called to get my car towed. Turned…read moreout, I only needed a jump and battery replacement. He jumped it and suggested heading to Sears for a new battery. He checked my car and said everything was fine and to not let Sears try to sell me anything else! I would definitely recommend calling Sam if you have car trouble! Great guy.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Jessica was very helpful and answered all my questions when buying a car. She is truly…read moreknowledgeable about the process and I would recommend her to everyone.

Go see Jack there he take care of you. Smart kid. Works fast. Normally dont enjoy buying a car but…read moreit was easy and it didnt take long. Bought my 2020 ch-r and thank you AJ sales manager for helping us

I had a great experience with the service department. I made an online appointment and explained…read morethe service that I wanted preformed. I dropped the vehicle off and picked it up few hours later. John B was the service advisor and kept me informed throughout the process. As always vehicle maintenance is pricy but in this day and age that's to be expected. 5 stars for the service and easy of the process.

This is for GMC service especially Carlos and his minions. Liars. Frauds. Scammers. My GMC Acadia…read morehad 66,000 miles. I smelled exhaust and heard a rattling sound. Took it in, they told me both Catalytic converters needed replaced for over $4,000!!!. I know those typically don't need replaced until around 80-100,000 miles if at all. I asked if my extended warranty would cover it. NO, sorry they said. I asked if the warranty under FEDERAL law would take care of it. NO, sorry they said. I called B. S. and said I wanted my car back. They tried to convince me that I would not pass emissions, that is wasn't safe, etc etc etc. SO, I took it to another GMC dealership and guess what, it WAS/IS COVERED under my warranties!!!! THIS IS CRIMINAL. WHO was going to pocket my $4,000! I have all the paperwork proof and I'm willing to share it! I didn't trust them because I also went to them the year before for an oil change and inspection and the guy said your front brakes are really low and you should replace them for $900. I said gee that's funny because I just had new brakes put on last month at another shop! Liars. Frauds. Scammers. They think women are dumb and will just do whatever they say. But some women know better. Don't trust them and go elsewhere!!!!

Super High marks to the management and staff at FC Auto Sales!…read moreI am the GM of a large boat and yacht dealership so I tend to be super critical when it comes to purchasing from a car dealer. From the start, Walter was my main contact and I found the process from sales, to delivery, and follow up to be professional, courteous, and well coordinated. Never once did I ask a question without receiving a truly honest answer. They gave me a fair number for my CLS550 trade and when I picked up the car I was in and out in a matter of minutes. I cannot say enough good things about this dealership. Most importantly the SL550 I purchased was immaculate even being 9 years old!! 1st class all the way! Well done FC Auto Sales!

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Actual robbery - do not come here. I thought "Oh 2 stars - most carwashes I go to are lowly rated"…read morebut I should have read the reviews. DO NOT COME HERE. First red flag - their "basic" wash is 30$ or they are trying to convince you to get an unlimited membership. I am not in the area that much so no I am not going to be a member. You could see the swindlers were really bummed when I said no 3x. Secondly, you go through the car wash and it last maybe 15 seconds...I kid you not. Washing and drying in less than 30 seconds, Exxon has a longer car wash. Afterwards I was confused - where are the shammy and the free vacuums? Then I realized the sad, twisted truth - vacuums are not free. They charge $4 for 8 minutes of vacuuming...which after a 30 DOLLAR 30 SECOND CAR WASH, is actually being robbed. Other reviews are right - they dont want you to shammy here hence they lack shammies - I did not care, I parked my car and wiped it off with the one I had in my car. The vacuum lot is extremely hard to turn around in as well. Do NOT GO HERE save your money.

Deeply disappointed with Mr. Wash. For $30 -- the most I've ever paid for a tunnel car wash across…read morenumerous states and high cost-of-living areas -- I expected at minimum a complete, quality clean. The machine left my car incompletely washed and dried, and to top it off, the manager informed me that vacuums are a separate $4 charge. In all my years using tunnel washes, I have never once encountered a pay-to-vacuum policy. Every other car wash, regardless of location or price, includes vacuums as part of the basic experience. The problems didn't stop there. There were no towels or paper towels available -- just a bare-bones setup clearly designed to cut costs while maximizing charges. The service technicians were inattentive and unhelpful, and the lane attendant directing me into the tunnel provided zero guidance, resulting in me curbing my wheel on the way in. This place charges a premium and delivers well below average. Poor value, poor service, poor execution. I won't be returning and would strongly caution others before spending their money here.

I can't recommend The Car Doctor enough!…read more My transfer case catastrophically failed, and I was incredibly lucky that my car broke down just two minutes away from their shop. It was around 10:00 PM, so I searched Google for the nearest repair shop and found The Car Doctor. Even though they were closing, one of the employees took the time to help me drop off my car. That alone showed me they genuinely care about their customers. The next morning, my car was fully diagnosed, and they clearly explained the issue and gave me multiple repair options without any pressure. Since replacing the transfer case is a major job, I was told it would likely take a few days. To my surprise, I received a text message the very next day around 5:00 PM saying my car was ready for pickup! I honestly couldn't believe how quickly they completed such a big repair. The price was very fair, but what really stood out was the outstanding customer service, professionalism, honesty, communication, and efficiency. Everyone at the shop treated me with respect and made a stressful situation so much easier. Thank you to the entire team at The Car Doctor for taking such great care of me and getting me back on the road so quickly. You've earned a customer for life. Highly recommended!

I came to get a safety inspection and realized that I left my key behind and was driving on my…read moredigital key. Sigh. So 30m later I returned with my key. I got there Sunday morning so went to the Mexican restaurant around the corner (it wasn't bad!) and then had a couple beers at the brewery around that corner. About 2.5 hrs later, I decided to come back and just in time, my car was ready! They told me it was on them! I didn't have to pay for the safety inspection! I was floored! That was pretty cool.

Very good treatment from Camila and JJ, great professionalism and no complications…read more 100% recommended.

I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

DMV auto advisors helped us save so much money. He was there at the beginning of the car buying…read moreprocess, gave us some great suggestions and negotiated the best deal for us. He is so knowledgeable about cars. Wow!!! I'm so happy!!!!! Thank you!!!!

Sawyer was great to work with--efficient, effective, and easy to communicate with. He quickly…read morehelped me find a solution and made the whole process smooth and stress-free.

I recently purchased a used 2014 Honda CR‑V because of its low mileage and excellent maintenance…read morehistory. The sales team--Reberto, John, and Nico--made the entire process incredibly easy. Negotiating the price was straightforward, and once I made the decision to buy, I was on my way within an hour. A few days later, I noticed an engine noise and brought the car back. Management immediately told me to bring it in so they could take a look. Alex, service department, quickly identified the issue and repaired it at no cost to me. The repair would have been $500-$1,000, and although I bought the car "as‑is," they didn't hesitate to make it right. Their professionalism and willingness to stand behind the vehicle truly impressed me. I definitely recommend this dealership.

I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.