There were eight of us in a group, for a casual family dinner, & though the service was decent (not great, but decent), it look an awfully long time for the food to come out. About 1 hour, & we were ready to leave, if not for the assurances of the staff, that ours was coming out in 5 - 10 minutes.
From the beginning it's probably best for staff to advise that there is a "X number of minutes" wait, instead of saying "there's a bit of wait on the food, but hopefully it shouldn't take too long". It's about managing expectations better.
I personally only ordered a large pizza ($22), so when it finally came out, I was looking forward to trying it. Half & Half, of Pepperoni & Chicken.
In all honesty, whilst the ingredients were fine, the rest of it (like the sauce) was just bland & lacked flavour. Not really much seasoning if any, & not worth a one hour wait.
Very disappointed with the whole experience. The staff did their best, I get that, so they're the one saving grace, but it wasn't "crazy" busy.
I ate the rest of the pizza of course, because by then I was starving!!!
Not looking to come back in a hurry.
So I would say, based on this experience, we would recommend other restaurants in the area to try before Panchos. It seems the experience we had last night was not unique to us, based on other reviews (on other sites).
My brother who's been to Panchos in the last 6 months, said it was good, "but looks like it's gone sh*thouse!". read more