We took our timid GSD dog to this location for a bath/coat cleaning. The staff ensured they would love on him and keep him comfortable! Not only was he the cleanest/softest he's ever been, but he was in a great mood! I could just tell he enjoyed his time with the wonderful staff! I'd highly recommend you bring your fur-family here! read more

My dog (Shiloh), an Australian Shepherd, has been going to Pampered Paws since she was just a few months old, so she has probably been groomed by them close to 20 times. The quality of the grooms has been going downhill for over a year, but this last groom was horrible. The groomer shaved Shiloh because, during our consultation, I asked her to go "short." To be very clear, I did not ask for Shiloh to be shaved. "Short" is a word I have used for Shiloh's last 19 grooms to mean a short Aussie groom so she isn't left super long, something I would expect a professional groomer to understand, especially one with access to years of her grooming history. The groomer also specifically confirmed during our consultation that she would look at Shiloh's prior grooms and follow what had been done previously, which would have been perfect. Instead, she shaved Shiloh almost to her skin. She was not matted. She had been sprayed by a skunk two weeks prior, but we specifically discussed using shampoo/conditioner to address that. There was never a conversation about shaving her. And even if I had asked for her to be shaved, the quality of the shave itself was unacceptable. It is incredibly choppy and uneven and looks nothing like a professional groom, let alone one that cost over $150. So the issue is not simply that there was a misunderstanding over the word "short", I received a groom I did not ask for, and the groom itself was extremely poorly done. When I called to express my frustration, the owner called me back and was wildly unhelpful. She would only offer a future free groom because, from her perspective, she wanted to preserve a future relationship with me. What I would have happily accepted was a partial or full refund for this over $150 service. No matter what I said to her, including that I would not be returning because of this and that the way she was handling the situation had further ruined any hope of maintaining that relationship, she just doubled down on saying she understood I was frustrated. She would not acknowledge that this was a) a horrible groom and b) an unacceptable response afterward. It is unfortunate to end a five-year-long relationship this way, but we will absolutely be finding a new groomer. read more

Pampered Paws - Shiloh before - Pet Groomers Near Me - Denver, Colorado

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Pricing & Services: A typical visit usually costs us about $120 without a tip. Our most recent visit was $152. That total covered a full groom, which includes a nail trim, anal gland expression, plus additional costs for a face mask and teeth cleaning. Oh and the tip! Value Tip: I personally think the add-ons are worth every penny. Paying a little extra at the groomer for teeth cleaning (brushing their teeth) each visit is much cheaper than the thousands of dollars you'd spend on a professional vet dental cleaning! New Clients: If it's your first time, keep an eye out for specials. They sometimes include a free face mask with a full groom. Requirements for Your Visit: To keep all the pups safe, they are very careful about their health policies. Here is what you need to know: Vaccinations: Your dog must be completely up to date on all their vaccinations and shots. Paperwork: They will ask for your vet paperwork and check the expiration dates listed. If something is expired or about to expire, they will proactively ask for the updated information. Peace of Mind: I truly appreciate this because it means my dog is safe every time she goes. Booking & Parking: Scheduling is easy! You can book online or call them (they are great about returning calls). Their online system is very transparent about pricing and what you can expect. Parking: There is currently construction in the area, but street parking is free. I have never had an issue finding a spot nearby. Safety: For those familiar with Colfax, they have a double-door system and will buzz you in after a certain time. This is just them being cautious and responsible for their business and our pets. The Extra Touches: They do a beautiful job with styling. I always show a reference photo, and they get it as close as possible. Even calling me to discuss how to adjust the cut if my dog's ear shape is a bit different than the photo. She always comes home with a cute seasonal bandana (like a heart-themed one!) and sometimes even little bows or ribbons on her head. It is adorable! Overall Experience: I've been bringing my miniature poodle here for about a year and a half and the experience has been wonderful. When she was a puppy, she struggled to keep her face still, but the staff gave me excellent homework and tips on how to practice gentle handling at home. They even taught me which specific brushes to use for her curly hair to prevent matting and recommended eye cleaning wipes. The staff is incredibly friendly and my dog is always happy to see them. They treat her with such kindness and care. I couldn't ask for a better groomer. read more

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Remi and I love Hailey and Pampered Paws! Remi can easily get nervous but I can tell she's comfortable whenever she's with Hailey. Hailey always listens to exactly what I'm wanting out of her cut, and she's always consistent with the way Remi looks. The establishment is always clean, staff is without a doubt always friendly. Thanks Pampered Paws! read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

This spot always treats my baby with the best care and attention. My Frenchie mix is hairless (!) so he is not the typical dog grooming client. This spot caters to his unique needs and my boy lovesss visiting this spot for his spa day. The staff is kind, knowledgeable, and attentive. Their prices are fair and they have great promos from time to time. Plus, they always giving him the cutest neck ties! I definitely recommend this spot. read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

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I love pampered paws. They did a great job, and they are the only groomer that my dog doesn't shake before going in out of anxiety. His before and after photo is hilarious. read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

I had Pampered Paws give my 3 year old border collie, Quinn, a grooming and deshedding. Maribel did a great job! Quinn is super sensitive to loud noise and she put a wrap around Quinn's ears to help her with the noise! Thanks, Maribel read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

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EDIT: Management still lacks accountability in their reply. None of my concerns were addressed aside from the 50% off towards a future groom. You refunded me because my service was booked incorrectly not as compensation for a poor service. Also, emailing me when I requested a phonecall isn't acceptable. I don't check my email often. A simple apology would have sufficed, but again, no one is taking accountability and it's a terrible business practice. Good luck. I have been coming to Pampered Paws for quite some time now and I usually see Hailey whom I would highly recommend. Unfortunately this time I needed to get my dog in for a groom on a day Hailey doesn't work, a choice I deeply regret. I called before booking the appointment to ask if Maribel had experience with long haired dachshunds and while I was told she did, it is very clear she DOES NOT. It was also never mentioned that Maribel doesn't speak english. Typically that wouldn't be an issue except in this situation I have very specific instructions for how I like my dog groomed. Long haired dachshunds don't typically get "haircuts", and you definitely should never cut their ears or shave their face!! It is basic long haired Dachshund etiquette. The only reason I come in is to make my life a little easier trimming her sanitary area and keeping her paws nice and short for cleanliness. I love her full coat, I do not like anyone to trim anywhere that I don't specifically ask for and unfortunately, it seems that the consultation instructions aren't always adhered to despite repeating myself. This is particularly challenging when there is a language barrier and no confirmation that the person understands. I really wish I would have rescheduled as soon as I realized this issue but I was assured she was skilled. Maribel is not skilled. Maribel blatantly did not follow my instructions despite repeating myself several times, and even confirming with the front desk gal who spoke Spanish also and was trying to interpret what I was saying. Such a red flag overlooked and a bad business practice. She ended up cutting her ears and her face, leaving a terrible mark on her nose. Not a cut, it just looks like she was careless with the trimmer. Why she even trimmed the facial hair is beyond me. I specifically say NO FACE, NO EARS, NO CHEST every time I come in. She also trimmed her beautiful long ears into some stupid bowl cut and I couldn't be more upset. She butchered the hair on her body and it's clear she doesn't have experience with long haired dachshunds. If her hair doesn't grow back, they will have a far larger issue than this review. My appointment took almost 3 hours rather than the regular 1.5 hours and there was no communication keeping me updated on the need for extra time. I should have known I was in trouble when the one thing I take her there for (her feet), were not done when she brought her out AFTER 3 HOURS! I am so pissed off at everyone who had a part in this, particularly Maribel and management who refuse to take any accountability. I typically always book a Bath and Brush, not a full groom, but the online booking system doesn't allow me to book anything other than a full groom which is usually corrected upon my arrival. The gal at the front desk should also be blamed for not accurately adjusting my appointment, and for lying to me that Maribel had experience with long haired dachshunds. It should absolutely be disclosed that the professional cannot speak english. Although after repeating myself 3x telling her NOT TO TOUCH HER EARS, HER FACE OR HER CHEST, maybe she's just an idiot and it has nothing to do with a language difference. When I called to report this issue, my feelings were not validated, no apology was given and I was offered 50% off my next groom as a resolution. The manager wouldn't call me back despite multiple requests to do so and never followed up with me after several attempts to communicate. Furthermore, I also learned that despite having been there a half dozen times or more, there are no notes about how I prefer my appointments/groom to go so Maribel had no reference, which probably wouldn't have mattered anyways. There should absolutely be some documentation of my preferences to potentially prevent these mistakes. The girl at the front desk confirmed with me that there are no notes from the groomers which is careless and unprofessional. How a business handles these situations can make or break the outcome and it is clear the manager is a coward. Everyone representing this business could use a lesson in customer service. I will not be returning as a result of how this entire situation was handled and I would sincerely implore others who read this review to look elsewhere. The one redeeming star is for Hailey who is actually a very talented groomer and lovely human being. read more

I have been looking for a groomer who can actually do my dogs hair. I got my pup in November and took her to another groomer who just literally shaved off all over hair and she looked awful. They didn't even consider her fur texture and just shaved the hair off. It was totally unnecessary. I saw good reviews for Pampered paws so decided to give them a try. The prices were reasonable to me, and also the staff were friendly. The cut my dog got was perfect for the summer and the grooming session included clipping the nails, cleaning up the paw pads, a nice wash. They shaped her face nicely and at the end of the session they give you an overview of what they did and her temperament. She did very well there and was a good girl. My only complaint which is minor is that it's street parking so sometimes it's a bit hard to find parking especially with the colfax construction but that's not their problem! read more

Two bad experiences, should've known better than to try it again after the first time, which included them shaving my dog completely, and a new set of shakes that happens when my dog hears buzzers. It is a different groomer there every time, only since the bad above experience have they taken time to hear my asks and concerns. So at least this time they stopped before butchering my pup all the way, to call and let me know how irritated and horrible his skin was; they were going to have to shave off all of his fur. Implying to me how horribly matted and neglected this dog is. This dog that has spent 24 hours a day with me for 4 years, who's never been in the vicinity of neglected. This time, I stopped before letting them take my money to shave my dog. The 'skin irritation '? His pigment. They called the melanin in my multi-colored parti poodle's skin an irritation. So glad this time I listened to my own intuition instead of a 20 year old I had met for less than 5 minutes. I finished his hair cut and combed out his fur myself. That's a wrap on this place! read more

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Like many, my dog hates going to the groomers but if he needs a good bath & trim, there's no where I feel more secure taking him than Pampered Paws! They are so friendly & their customer service is unmatched for the last 2.5 years of using them as my groomer of choice. Every groomer I have had has been very accommodating to the service I expect & my dog returns happy, clean & relieved he has another 3 months before his next visit :) read more

Pampered Paws - Clean as a whistle! - Pet Groomers Near Me - Denver, Colorado

!!Proceed With Caution!! I made an appointment for my dog (Australian Shepherd Poodle Mix) to have a Full Groom service this month and I had selected Pampered Paws because they were a women owned business and they also donate a portion of their proceeds to The Mile High Canine Rescue. The reason i'm recommending others to proceed with caution when doing business here (I personally will *not* be back) is because my dog has been acting traumatized since his appointment. He doesn't want anyone touching him despite being normally very sweet and cuddly. Additionally both my husband and I had very bad experiences with the staff. On the day of our appointment my husband did the drop off and during the consultation, give instruction for only a 1/2 inch trim all around. He was also very clear that we did not want to have his coat styled (just a shorter version of his current shag). We were trying to avoid the "poodle" cut, in fact my husbands exact words were "do not make him look like a golden-doodle". Although our dog is mixed with poodle, he has more of a flat coat which is another reason we wanted to avoid the styled trim. When I went for pick-up 2 hours later as was communicated during drop-off, I was informed that they were running behind and it was going to be another 30 mins. I understand unanticipated issues can pop-up but the employee immediately blamed my husband for not communicating their pick-up process and said the appointment would take the full 2 hours. When I reminded her I was there at the 2 hour mark she blamed another clients dog for the back-up. When they were finally finished with my dog and brought him out, it was immediately clear they had not followed any of the consultation instructions . His coat had been trimmed very low (over an inch taken off) and there he stood styled as a poodle, EXACTLY what we were trying to avoid. After getting home I also noticed the hair was not evenly cut. It is very choppy and uneven in places. When my husband called to discuss our concerns with the services they provided he was met with hostility from the staff and a lack of accountability for how his cut had turned out despite very specific instructions not to style and avoid "poodle" cuts. I would have expected the staff to help us find a solution instead of blaming us for not having a picture. We would have been more than happy to provide a picture if one was requested as an example of what we were looking for. read more

Very poorly run business. The shop is locked from the inside. No parking. Have to step over homeless to get inside. Ring the doorbell from outside. Very dangerous location. My groomer left store. No contact number available. Elaina, my dogs groomer, was superb. Maybe the manager should not be the daughter of the owner. read more

Been going here for over a year and have decided to discontinue taking my dog here. A few red flags: 1. My dog freaked out when she saw the groomer. Went from not wanting to be there to clearly something was wrong and I spend everyday with my dog working from home. She had never acted this way before, even having gone to the same groomer for a year. 2. Groomer said they didn't have notes about what to do. That's concerning since we have been there more than a half dozen times with the same groomer and he had trimmed my dog just 2 months prior... I really really liked this place and drove 15 minutes to get here each time but there were too many red flags to ignore. There were a couple others observations that also raised concerns. My dog's reaction said a lot and I'd rather just find a new place for peace of mind. read more

What a great experience. Dropped my little guy off for a nail trim and we were in and out in 5 minutes. I was able to pick him up a new outfit and bone while I was in there. SO glad I found this space. There is no parking but ample street parking was available! read more

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I took my cat in for regular grooming and they went above and beyond! The prices are very fair, the cut looks good, and I can tell that animal lovers work there. They even looked up my cats name and gave her a little toy based on what her name means, so sweet! read more

After leaving a review. I'm told how unfair it is to leave my ONE star. LoL Yet I'm accused of what "stealing" dog samples that CLEARLY say (NOT for resale)??? Take your one star and shuttttt-up! At the end of the day, it stinks in your store & your "samples" are veryyyyy expired! --yawnnnn read more

Pampered Paws - Expired Samples. - Pet Groomers Near Me - Denver, Colorado

They have been my go-to groomer since I adopted my chihuahua mix 2 and a half years ago. She is very nervous and hesitant around new people, so it is nice to have a place where my dog and I are known and welcomed. I also appreciate the fact that I can text instead of calling them when I have a question or concern regarding my appointment. Not sure if you guys read these, but I wanted to say thank you for all you do! read more

Update: Owner's response to my review is just dishonest. He had a couple of matts behind his ears and 1-2 in his chest which he gets daily when he plays with dogs other dogs (and I can EASILY get them out when I brush him). To try to say that he was in pain is just absurd, and completely dishonest. He is well taken care of, and I don't know if it was laziness or covering up a mistake, but this i Before, I was under the impression that the quality of the grooming was poor, but now I realize the integrity of this business is what's poor. UPDATE -- I called weeks ago asking to see these supposed pictures of matting (because he is very well taken care of). They told me they would follow up and never responded again. Before, I thought they were just being lazy with his groom, but now I'm realizing they're just not good people here. To lie about someone neglecting their dog and causing them pain is just low. read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

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Groomer did a GREAT job on our labradoodl! Perfect length, done quickly in 90 min. Quick check in and pick up. Great experience! read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

Our first experience with Pampered Paws - were recommended by my Dog Walker. I have a 15 year old Maltese so I'm very concerned and particular about who handles my sweet, arthritic dog. I was NOT DISAPPOINTED. The groomer was extremely concerned and careful with my dog. He was clearly well cared for and comfortable with her. He came out looking great and feeling great. I booked for the next visit at the time! I highly recommend Pampered Paws. read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

I feel I got really lucky when I googled Pampered Paws and was able to get an appointment through Kinsey with Marissa. I worked really hard for many weeks and two times a day to help get rid of the mats out before l could bring her to be groomed. Luna has had one really terrible experience with a groomer who shaved her so close to her skin that she became seriously traumatized. And every time I've taken her to be groomed at a new groomer, she would shake and wanted to get out the door as fast as she could. So she's never really got groomed again until Pampered Paws! Luna didn't feel stressed or nervous when we walked in and Kinsey and Marissa were fantastic. Marissa took her time getting Luna comfortable with her and I finally could relax and felt this was going to be the best groomer ever. And, Marissa exceeded my expectations. Luna and I couldn't be happier read more

Pampered Paws - Luna with the best grooming experience and look how happy she is. - Pet Groomers Near Me - Denver, Colorado

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Great experience, no complaints. The grooming appointment took about an hour and 15 like they stated. Willow looked great! The front desk was friendly. Will be back in the future. read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

Started out well, pretty downhill after a handful of grooms. Do Not Recommend. I've had a heck of time finding a kind, consistent, reliable, quality, reasonably priced, conveniently located dog groomer in Denver metro. PetSmart injured one of my dogs (never going back), Dog House (prior groomer Hannah, left after a few services and got a call after my dogs were scheduled to update on what happened), Pampered Paws (terrible customer service, high groomer/staff turnover, a lot of weird issues with scheduling, aggressive 'charge your card' policies when they don't always pick up the phone or respond to messages/emails, inaccurate pick up times the try to charge you, couldn't do nails, ECT)... I even offered to get my pups nails done at the vet and keep trying out the groomers, but they refused to offer any kind of discount and said it was a package deal. Unfortunately, I can't accept split and overgrown nails as a good enough deal. I came across this another initial/seemingly awesome experience via Google after giving up on this place. Furry Family LLC off Colfax. Our first experience from scheduling to finished outcome was really inspiring. Dogs were happy and looked awesome! They are working out of the Dog House location, hopefully a much better experience than last time (location is ideal and super easy drop off/pick up). God luck out there! :) read more

I love this place almost as much as my pups! The whole staff is so welcoming and truly love the pups they handle. We've had nothing but great service and I highly recommend! read more

I had called to get an appointment. They were booked 2 months out. I asked to be put on cancellation list. They called me back that afternoon and I was able to get in the following week. First of all...Fabulous follow up on cancellation list! Second...Very friendly and accommodating on phone. They are eager to please customer (very rare these days). Accommodating, organized, friendly! Third and most of all... they did a FANTASTIC job on my tiny bernadoodle puppy! She was really long and shaggy. I am so pleased with Pampered Paws performance! She looks precious and has such a nice hair cut. They did exactly as I asked! I HIGHLY recommend Pampered Paws. So grateful I found them :-)) read more

Pampered Paws - Looking - Pet Groomers Near Me - Denver, Colorado

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I'm new to the area and have a Leonberger which is a rather large dog. Pampered paws is one of the only groomers in the area I found to work with larger breeds. When I booked on the phone I was not made aware of a fee for dogs over 90lbs. When I showed up for the appointment I was not made aware of this fee. However when I had to pay $350 for a full groom, as I was in shock I was told the fee explanation is on their website. I never explored their website because I booked over the phone. I came from downtown Chicago where I would routinely pay $140-160 for a groom. That to me is normal. They are a money grab business adding extortion style fees on everything they can. I.e. Late pickup fee $5/15 min etc. Instead of locking in a customer for routine services that over a year would of totaled well over this cost. They lost one. Large dog owners stay away. read more

Brought my big Saint Bernard in for a full grooming and was very pleased with the results. Staff was very nice and friendly, and I actually paid less than I have previously with other groomers. I've already booked my next appointment with them, and I recommend you should too. Also, get the beef marrow bones when checking out -- your dog will love them! read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

I am extremely satisfied with Messi's haircut today! He came back just the way we requested and wasn't entirely stressed after the appointment! Their customer service was great and the shop has such a welcoming aesthetic. We are definitely going back to this groomer in a few months! Thanks to Pampered Paws for taking care of my dog! read more

Pampered Paws - Messi's new haircut! - Pet Groomers Near Me - Denver, Colorado

Very impressed with PP, they were extremely nice and my pup looked so good! It's hard to find a good golden doodle groomer and they were awesome! You get what you pay for and I will definitely be taking my Marley back read more

Pampered Paws - Sweet Marley got a haircut!! - Pet Groomers Near Me - Denver, Colorado

Horrible service. I use to bring my dog in for regular grooming, but not only once but twice now have called to schedule an appointment, showed up, and they have not put my dogs appointment on their schedule and have zero regard for wasting my time. Extremely rude. The grooming is decent, but you will find MUCH better quality grooming and far better service than this place. Don't leave your dogs with them. read more

This was my 3rd time taking my mini Australian labradoodle to get groomed here and could not be happier with the way she turned out. Not going to lie, I was a little hesitant to take my dog back here since last time after I took her home I noticed that they cut her ears too short and caused them to bleed for several days after. I never called back after that visit (my fault) but because of that I was hesitant to go back. My brother got me a gift card for Christmas so I decided to give them another shot and GLAD I did. Again, she looks great. I will say I was very specific about how I wanted her cut due to the past cut and I think that they did a fantastic job listening and adhering to those details. One thing I will note, I was quoted at 2 hours time and they did run over. I had to get back home due to other plans in my day and asked if I could just take her as she was when I returned to grab her at the 2 hour mark. While I don't think they were very happy with that, they did let me take her and the very nice groomer told me other days that he works and said if I wanted to bring her back on that day he would finish her face, the one part they had left to finish. I really appreciate that offer and I appreciate they did communicate why it took longer than expected, and I appreciate them letting me take my dog as is so I could get back in time for my evening plans. Again, thank you for the great groom this time. I will be back! read more

While my dog smells and feels clean, I was a little disappointed with the customer service. The online booking feature doesn't reflect what you will actually end up paying, and even though I called to ask questions, I was never informed that the price of the service I booked would go up or change. I paid 30$ more than I was expecting at check out which didnt feel great. Receptionist was friendly and apologetic about this matter, but still feel like this could have been avoided with better communication and customer service. I would comb the website for all that you need before booking. read more

We loved the job they did on our doodle who had gone waaaaay too long without a haircut. Everyone working there was very kind and professional. Looking forward to going back! read more

Pampered Paws - Pet Groomers Near Me - Denver, Colorado

Charlie received fantastic service! Thank you to the Pampered Paws team for taking care of my pup, happy to have found a new place to take him! read more

Pampered Paws - Charlie's Deluxe Spa Treatment - Pet Groomers Near Me - Denver, Colorado

I have been coming here since my pup was only 4 months old. They have previously done great with her but after this last experience I will never go back. I dropped Maple off and asked for her normal short haircut but keep it long on her head. When I picked her up they had me pay before seeing my dog. I noticed extra charges this time and asked about the "dematting fee" as I have never been charged it before. The front desk lady said "the groomer will explain" and had me pay before she would go get my dog. The groomer handed me her leash and started to walk away without saying anything. I was at loss for words as I just paid $170 not including tip for a choppy shave. They offered me the $25 back for the dematting fee but still $150 for something I didn't ask for and could have done a better job myself at home. Completely unsatisfied and bummed to have to look for a new place to go. read more

Pampered Paws - Choppy shave - Pet Groomers Near Me - Denver, Colorado

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As we strongly believe in supporting women-owned businesses such as this one, it is with displeasure that I write to update and downgrade my review for Pampered Paws from 3-star to 1-star. I feel that this business is poorly managed, and the management does not appear to have customer service as a pillar of its business model. In 2022, we visited Pampered Paws a total of 8 times (3/8, 5/10, 5/12, 6/15, 6/17, 7/26, 7/27, and 11/1) and spent $1,233.50 for grooming services for our two medium-sized goldendoodles. Throughout our visits, we began to note inconsistent customer service, where some visits went smoothly and we were greeted warmly, while other visits we found the receptionist and occasionally the manager (Kinzie) to be rather flippant and rude, as if trying to embody the personality of Regina George, especially when it came to scheduling another visit. After our eighth visit, we called to schedule another appointment and were told, very bluntly, that we wouldn't be able to schedule for another 3 months. There was no "Oh I'm so sorry but we're booked for the next 3 months," or "I can try to put you on a waitlist," or "Thank you so much for your support but unfortunately we're at capacity." Zero care or recognition was given that we were a repeat customer trying to support their business. We posted a 3-star review and wrote them an e-mail verifying that there really were no openings - or any other options - for the next 3 months. We received a reply that began with disagreement with our 3-star review but offered an option to book with a new groomer-in-training, which we agreed to in order to give things another shot. The next e-mail reply we received mentioned that we were booked but that our "January appointment is in [sic] contingent to your updated review after your December appointment." We interpreted this as they wouldn't allow another appointment after December unless we revised our review to a 5-star. I called and asked Kinzie if I could speak with the owner to put an end to this back and forth and try to humanize the correspondence. Kinzie told me the owner was out of office but that the owner would give me a call the following week. Instead, I received an e-mail the same day written from the owner (who, oddly, never mentioned her name) saying that I was "the first person to complain about our customer service" and that "it doesn't seem that we are able to make you happy so because of this, I will go ahead and cancel your future December and January appointments that should not have been scheduled." Without any explanation or phone call (as was requested), the owner dropped us as clients. Ironically, we received a "last minute openings" e-mail a month and a half later stating there were openings in December and January. Reading other low-star reviews on Yelp and Google, it seems common that the owner will sever relationships with clients that are critical of her business or are uncomplimentary of their experiences. I find this behavior of a business owner unacceptable. read more

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The owner took down my negative review, not surprising given she has clearly instructed her employees to lie about their best groomer, Rachel, being gone. My labradoodle came back looking like a poodle. Owner claims she has video of me looking happy, but that's me being polite. Do you also have a recording of the phone call I made as soon as I got home? About my dog acting traumatized and questioning why I was lied to? I can forgive a bad haircut but lying to the customer and traumatizing my dog, is unforgivable. Good luck staying in business. read more

I was in for a HUGE disappointment when I took my giant schnauzer back to Pampered Paws yesterday (Feb 2, 2023). They told me they lost 2 great groomers and yet raised the price. It was already very pricey but the groomer was great and he came home calm and happy so I was willing to ignore the location. The new groomer kept asking me same question about giving him the schnauzer cut and I kept saying no it's too expensive. The only time I had them do the schnauzer cut it was $160. he's my baby but that's ridiculous. I told her a puppy cut. I picked him up and he has a puppy cut with a bobble head! His ears are not properly groomed. The cost was $175.00 yes, $175.00 that is not a typo. He was nervous and jumpy for 3 hours last night. I have been taking my dog here for several months but will NEVER go back again. I called my friend who recommended them to tell her and she said they priced themselves right out of her business. The woman at the desk said they had a price increase but it was not more than $10 so I asked her to look up what I paid last time, she finally admitted that the price had increased more than $10 more like $35. for my dog. Fool me once but not again! read more

I called twice during business hours and it went to voicemail. On the voicemail it says they don't call back voicemails and tells you if you need an appointment to call back or email them but then doesn't tell you the email and there's also no email on the website. It's a strange way to run a business. It doesn't exactly make it convenient to book an appointment. I'm not going to give one star since they could do a good job grooming but two stars for the immediate bad taste in the mouth experience. read more