Got me in very quickly, excellence caring staff, made sure all my concerns were taken care of…read more thank all of you.

Horrible experience at this facility. My husband was treated poorly. Close to 400 on his blood…read moresugar and dehydrated. They sent him home with a script and two bottle waters. They did not listen to him at all and said his illness was not severe enough for emergency.

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Dr. Carder is amazing. I absolutely love having him as my physician. But his staff is not on his…read morelevel. They failed to get my prescription refilled for over a month despite my repeated requests and additional repeated requests from the pharmacy. I have been in severe pain for over a month. I went to get a CT scan 2 weeks ago. I've communicated multiple times with his office to get the results. Dr. Carder was out of the office for a few days and my issues went completely ignored. As soon as he returned, he messaged me saying the results were abnormal and someone from the office would contact me to review the results. Two days later and NOTHING.

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

I have never been in the hands of kinder doctors in my whole life. So refreshing. They gave me…read moreeverything I need and where very kind

Booked an appointment for 1pm, waited 45 minutes to get put in a room and then another hour before…read moreanyone came to see us. The front staff was awful to deal with. They couldnt help us with the care we needed even after waiting 2 hours for help. This has been atrocious.

Had my first visit today with Dr. Kvapil. The staff were all helpful. The process went smoothly and…read moreall my questions were answered. I had a very positive experience with everyone I interacted with in this office. I have a colonoscopy scheduled for a few weeks from now. So far I am very pleased with my choice to go here.

I was recommended to dr maheshwari by another one of his patients and he has been great so far. I…read morehave gone to multiple Gi drs and they always talked down to their patients or just completely ignored my concerns and it would take forever to get medications and appointments situated ,but now I finally found a dr that listens and takes my concerns into account. I have had no issues with timely appts and getting labs and procedures taken care of pretty quick

I have been a patient of dr Powellson for several years now... he is very knowledgeable! His staff…read moreis kind and professional . I highly recommend if you are looking for a dr that truly listens and takes his time with his patients.

DO NOT BECOME A NEW PATIENT HERE. Dr. Powellson is the WORST experience I have ever had with a…read morephysician, in any capacity or context-including prison, in all of my life. I'm 52. Dr. Powellson was in NO way friendly, welcoming, comforting, or helpful. He was, instead;rude, argumentative, interrupting, judgemental, cold, and dismissive. He was entirely focused on my mental health diagnosis-which was NOT why I was there-and treated my physical health, as well as some important concerns I tried to communicate, as an afterthought. The room was cold, sterile, uncomfortable, and so is Dr. Powellson. I was immediately put off and defensive with his demeanor, and his lack of focus on my physical health rather than my mental- he seemed to form an opinion when I told him my diagnosis- was confusing and frustrating. I jave a lump in my abdomen and another in my pelvis that he NEVER EXAMINED, or asked about them after I mentioned it. I felt judged, as though Dr Powellson has a bias about people with BPD. The building and the lobby made me want to turn around as soon as I got there, and Dr. Powellson made me so uncomfortable; feeling judged and argued with, and frustrated, that I walked out of the appointment within 5 minutes of meeting and talking to him. At NO time did I feel like Dr Powellson cared about my physical concerns, or even HEARD them.This was just supposed to be a general physical and check-up, and Dr. Powellson made it the most uncomfortable, unpleasant, and awful appointments I have ever had.

I just had an appointment with Shelbie Carr PA-C she was…read morefantastic and spent all the time needed to help me get all fixed up. my appointment was for 10. They even took me early, I left at nearly 11 Not because she was late but because she sent that much time answering my questions. She was beyond professional and very caring. I never once felt rushed. She treated me like a person and not another quota she had to meet. she went over several suggestions to help me manage my health better and wrote them down for me. i really love this office I've seen Dr. Dibble and he is as caring and takes his time with you just like Shelbie did. I am always impressed at the higher standard of care that you get at this office. Even the office staff is nice. They are like the chick-fil-a of health. Greeting you with a smile and good service over all. Currently there seems to be a 2 month waiting list for new patients but if you can get on that list, they are well worth the wait especially in a time when most doctors have forgotten that practicing medicine is about each individual's needs not lumped together with a single solution for all.

Dr. Dibble is truly an angel and the entire Healthcare system should use him as the standard of…read moremeasure for a positive patient experience. We recently moved to Magnolia and needed to find a new PCP for my father. He was the FIRST doctor to actually spend time with my Dad, answer ANY and ALL questions we had, and made us really feel like he cared. He didn't push unnecessary medication or treatment and he gave us a realistic timeline so we were able to make what time was left truly count. We are so grateful for God bringing Dr. Dibble into our life and allowing us to experience what a true doctor/patient relationship should be. We really appreciate his after hours phone calls to check in and his condolences card that was signed by his entire staff. Unfortunately, our only regret is that we didn't find him sooner. The Lord called my father home and we are so thankful for Dr. Dibble treating him with kindness and professionalism. God is working through him and we genuinely believe that I can't recommend him enough. Thank you so much Simple Traditions ~ The Cates Family

Amazing staff very professional caring. Very good about updates and communication…read more Dr Latthe is amazing!

This doctor is a jerk and should not be a doctor. He doesn't respond to calls from the hospital for…read morehours. Just stay away!